Jobs at Pagerduty
PagerDuty, founded in 2009, has become the industry standard for incident response and operational reliability. Their cloud‑based platform aggregates alerts from monitoring tools, automatically assigns incidents, and provides real‑time collaboration for DevOps teams worldwide.
PagerDuty hires across the entire tech stack: software engineers (backend, front‑end, mobile), data scientists, product managers, security engineers, DevOps specialists, and roles in sales, marketing, and customer success. Most positions are remote‑first, offer equity, and focus on rapid iteration and high‑impact problem solving.
Job Transparency’s PagerDuty pages give candidates real salary ranges, benefits, and employee sentiment scores. By comparing pay against industry benchmarks and reading candid reviews, applicants can negotiate confidently and choose roles that match their career goals.
Senior Software Engineer - AIOps
Company: PagerDuty
Location: Atlanta, GA
Posted Apr 25, 2024
PagerDuty is seeking a Senior Software Engineer to work on AIOps features, collaborating with Machine Learning and Data Science teams. The ideal candidate has strong experience with Elixir or other backend languages and a solid understanding of AI/ML concepts. The role involves designing, coding, testing, and shipping APIs, backend Elixir applications, and microservices. The base salary range is 152,000 - 248,000 USD. PagerDuty offers a comprehensive total rewards approach, flexible work arrangements, and a diverse work environment.
Sr. Treasury Analyst
Company: PagerDuty
Location: Atlanta, GA
Posted Apr 28, 2024
PagerDuty is seeking a Senior Treasury Analyst to join their Tax and Treasury team. The role involves managing global cash positioning, developing efficient processes, and driving process improvement with Kyriba. The ideal candidate should have strong corporate treasury experience, expert-level Excel skills, and experience in a public company environment. The base salary range is 100,000 - 156,000 USD. PagerDuty offers a comprehensive total rewards approach, flexible work arrangements, and a diverse and inclusive work culture.
Principal Product Manager - Flexible Platform: Work Objects & Notifications
Company: PagerDuty
Location: USA
Posted Apr 29, 2024
<p class=jobDescription> <p> PagerDuty is seeking a <strong> Principal Product Manager <strong> <strong> Flexible Platform <strong> to join our diverse customerfocused team As <strong> Principal Product Manager <strong> you will help our customers better manage a variety of different types of realtime urgent work not just in Software and IT Operations but in a variety of other functions across the landscape of Digital Operations Youll own two of our most critical building blocks Flexible Work Objects and Flexible Notifications and play a key technical and product leadership role across several development teams working to define our strategy and roadmap The Flexible Platform team is working closely with other product development teams internally who will leverage these building blocks to build new products as well as external customers and partners <p> <p> This is an exciting opportunity to work closely with customers and partners to better understand their needs as it comes to platform flexibility and customizability our larger more sophisticated customers in particular are asking for a high level of customizability in terms of how they manage realtime work such as work objects beyond PDs incidents like postmortems tasks customer cases security events and how these objects leverage other flexible platform building blocks like notifications workflows and automation actions <p> <p> The ideal candidate will bridge the world between APIfirst platform principles and understanding the burning problems of other product development teams and our external customers and you have the metrics at your fingertips to back it up Youre equally comfortable discussing the merits of an API structure and the business case for integration with a potential platform customer You can rapidly learn 3rdparty applications and their platform concepts ServiceNow Atlassian Salesforce etc and design a platform strategy that is feasible usable and maintainable <p> <p> <strong> KEY RESPONSIBILITIES <strong> <p> <ul> <li> <p> Define the roadmap for two of our core flexible platform building blocks Work Objects and Notifications <p> <li> <li> <p> Partner closely with engineering and design on new building block enhancements <p> <li> <li> <p> Prioritize feedback from 3rdparty developers internal development teams internal Professional Services and partner teams <p> <li> <li> <p> Partner with other PD development teams to enable them on how to leverage platform building blocks and help make them successful <p> <li> <li> <p> Design the tools and content to seamlessly onboard development teams and customers onto the platform <p> <li> <li> <p> Support marketing with content and awareness for developers and internal stakeholders <p> <li> <ul> <p> <strong> BASIC QUALIFICATIONS <strong> <p> <ul> <li> <p> 610+ years of product management experience for a SaaS enterprise software company preferably with B2B applications and platform experience <p> <li> <li> <p> Strong knowledge of integration architecture patterns and platforms understanding of crossapplication business processes and flows and knowledge of API best practices <p> <li> <li> <p> You have enough technical knowledge to be respected by engineers <p> <li> <li> <p> Ability to experiment with 3rd party APIs designing APIs based on RESTful principles and collaborating on integration solution design <p> <li> <li> <p> Ability to be selfdriven in writing SQL queries to get access to make datadriven decisions <p> <li> <li> <p> Ability to effectively interface and communicate with customers and all stakeholders within the organization <p> <li> <li> <p> Excellent collaboration skills with crossfunctional teams that include engineering product management sales and marketing staff <p> <li> <li> <p> Experience with Agile software methods or a desire to learn them we dont throw PRDs over the fence and hope for the best <p> <li> <li> <p> You strongly empathize with customers where your customers are other internal or external development teams You can sit down with users and understand the ways that your product is not satisfying their needs <p> <li> <li> <p> You can lead without giving orders and argue a viewpoint persuasively <p> <li> <li> <p> You can write speak and think about complicated and highly technical problems with uncommon lucidity <p> <li> <li> <p> Proven record of product management accomplishments and initiatives with demonstrated success in product build and release to market <p> <li> <ul> <p> <strong> PREFERRED QUALIFICATIONS <strong> <p> <ul> <li> <p> Bachelors andor Masters in Engineering Computer Science technical related field or equivalent practical experience as a software engineer <p> <li> <li> <p> Software development experience is a big plus <p> <li> <li> <p> Excellent problemsolving skills along with strong verbal and written communication skills <p> <li> <li> <p> Rapid resourceful problem solver <p> <li> <ul> <p> The base salary range for this position is 179000 289000 USD This role may also be eligible for bonus commission equity andor benefits <p> <p> Our base salary ranges are determined by role level and location The range which is subject to change based on primary work location reflects the minimum and maximum base salary we expect to pay newly hired employees for the position Within the range we determine pay for an individual based on a number of factors including market location jobrelated knowledge skillscompetencies and experience <p> <p> Your recruiter can share more about the specific offerings for this role as well as the salary range for your primary work location during the hiring process <p><p>
Manager, Sales Development
Company: PagerDuty
Location: Atlanta, GA
Posted Apr 28, 2024
PagerDuty is seeking a Business Development Manager with 2+ years of sales management experience to lead and inspire a team of Business Development Representatives. The role involves hiring, training, and coaching the team, developing reps into sales-ready BDRs, and conducting reporting on sales activity. The ideal candidate should have a track record of sales success in cloud software/services sales, exceptional communication and time management skills, and the ability to thrive in a dynamic environment. The base salary range for this position is 83,000 - 127,000 USD. PagerDuty offers a comprehensive total rewards approach, flexible work arrangements, and a diverse and inclusive work culture.
Technical Support Specialist II
Company: PagerDuty
Location: Australia
Posted Apr 25, 2024
PagerDuty is seeking Technical Support professionals with 2-5 years of experience to resolve customer technical challenges. The role involves providing excellent customer service, troubleshooting issues, escalating complex problems, improving support documentation, and collaborating with engineering and Customer Success teams. The ideal candidate should have a strong understanding of cloud computing platforms, automation workflows, and enterprise communication tools. Excellent written and verbal communication skills, along with a customer-centric mindset, are essential. The position is based in Sydney or Melbourne, Australia.
Technical Content Writer
Company: PagerDuty
Location: San Francisco, CA
Posted Apr 25, 2024
PagerDuty is hiring a Technical Content Writer to create engaging training content for their platform. The role involves collaborating with team members, translating complex technical concepts into plain language, and storyboarding training content for online courses. The ideal candidate should have 3+ years of experience as a technical writer for a SaaS product, exceptional writing skills, tech-savviness, and strong organizational abilities. The base salary range for this position is 84,000 - 130,000 USD. PagerDuty offers a comprehensive total rewards approach, flexible work arrangements, and a diverse work environment.
Field Communications Senior Manager
Company: PagerDuty
Location: Remote
Posted Apr 25, 2024
PagerDuty is seeking a Senior Field Communications Strategist with extensive experience in strategic communications, public relations, and stakeholder engagement. The role involves developing and executing comprehensive communication strategies to enhance the organization's presence and reputation. The ideal candidate will be a creative and collaborative storyteller, capable of developing clear, concise, and consistent communications across diverse field environments. Key responsibilities include developing strategic communication plans, identifying key messages, creating compelling content, building relationships with key stakeholders, and moderating large-scale meetings. The role requires a product mentality, comfort with user feedback, and the ability to influence without authority. The base salary range for this position is 142,000 - 221,000 USD. PagerDuty offers a comprehensive total rewards approach, including competitive salary, comprehensive benefits, flexible work arrangements, and various wellness programs.
Senior Business Partner II - Leadership Development - Atlanta
Company: PagerDuty
Location: Atlanta, GA
Posted Apr 28, 2024
PagerDuty is seeking a passionate and innovative learning and development expert to build and lead their leadership development strategy. The role involves consulting with key stakeholders, designing engaging learning experiences, and delivering scalable solutions. The ideal candidate will have extensive experience in designing and delivering large scale L&D programs, preferably in high-growth corporate environments. The base salary range for this position is 142,000 - 221,000 USD.
Senior Program Manager, People Development Operations - Atlanta
Company: PagerDuty
Location: Atlanta, GA
Posted Apr 28, 2024
PagerDuty is a company that empowers teams to do critical work through its Operations Cloud. The company is seeking a passionate learning and development utility player to lead the People Development team operations. The role involves managing the team's project plans, building and executing strategies, and designing and delivering meaningful learning solutions.
Field Communications Senior Manager
Company: PagerDuty
Location: USA
Posted Apr 27, 2024
<p class=jobDescription> <p> As a Senior Field Communications Strategist you will be responsible for developing and executing comprehensive communication strategies to enhance the organizations presence and reputation in various fieldbased settings This role requires a seasoned professional with a strong background in strategic communications public relations and stakeholder engagement The Senior Field Communications Strategist will play a crucial role in shaping and delivering key messages to target audiences fostering positive relationships and ensuring consistent and effective communication across diverse field environments presalespostsalespartnercustomer success organizations We are looking for a creative and collaborative storyteller to serve as an internal communications advisor and communicator for Gongs GotoMarket organization In this role you will be responsible for developing and delivering clear concise and consistent communications to various audiences within GTM utilizing multiple communication channels Reporting to the head of GTM Enablement you will align and work closely with Revenue Leadership and crossfunctional partners with the goal of delivering impactful messaging and collateral to keep the team apprised of company news and developments promote understanding and guide desired outcomes <p> <p> You thrive in a fastpaced highgrowth environment where priorities encourage you to find creative informed and innovative learning solutions to business problems Your product mentality means youre comfortable seeking out user feedback using agile development strategies and consider experimentation a norm to build progressive learning <p> <p> products You are a subject matter expert and comfortable influencing without authority to ensure the right learning reaches the right audience at the right time <p> <p> <strong> Key Responsibilities <strong> <p> <ul> <li> <p> Develop and implement strategic communication plans that align with the field organizations goals and objectives <p> <li> <li> <p> Identify key messages and narratives for a global audience ensure consistency tailored to specific field contexts considering regional nuances and audience demographics <p> <li> <li> <p> Developing compelling clear and concise content for internal communications to be delivered via multiple channels including but not limited to email announcements presentations town halls newsletters videos and internal stories blog posts and FAQs <p> <li> <li> <p> Build and maintain relationships with key stakeholders including marketing and other relevant internal business unit teams <p> <li> <li> <p> Moderating largescale meetings including content creation formatting slack channel monitoring FAQ publishing and surveying measuring managing and reporting communications program metrics KPIs to leadership <p> <li> <li> <p> Develop and execute social selling strategies tailored to engage and influence the Csuite <p> <li> <ul> <p> <strong> Basic Qualifications <strong> <p> <ul> <li> <p> Minimum of 810 years of relevant work experience in internal communications or a combination of equivalent internalexternalmarketingenablement or change communications <p> <li> <li> <p> Experience launching managing and driving communication planscampaigns and analyzing metrics to ensure future improvements <p> <li> <li> <p> Experience creating maintaining and managing an editorial calendar as well as assisting with streamlining communication distribution lists for various groups and audiences <p> <li> <li> <p> Experience working in a resultsoriented constantly evolving agile environment that requires critical thinking resourcefulness resultsoriented decision making and dedication to excellence <p> <li> <li> <p> Excellent English language skills including editing written and video content for clarity and conciseness Demonstrated ability to think strategically and creatively <p> <li> <li> <p> Experience working with matrixed content multiple personas use cases industries solutions and products Must have worked closely and interacted with executive leaders in a communications role capacity <p> <li> <ul> <p> <strong> Preferred Qualifications <strong> <p> <ul> <li> <p> Leadership experience in managing communication teams is a plus <p> <li> <li> <p> Experience in communicating with internal audiences in a fastpaced technology or high growth company specifically supporting sales services and customer success <p> <li> <li> <p> Bachelors or Masters Degree in Business Marketing andor Communication <p> <li> <li> <p> Experience with program amp project management fundamentals is a strong positive <p> <li> <li> <p> Experience with Zoom Webinars Google Apps or Microsoft Suite with the ability to learn Google Apps Slack and Email Specific Tools <p> <li> <ul> <p> <p> <p> The base salary range for this position is 142000 221000 USD This role may also be eligible for bonus commission equity andor benefits <p> <p> Our base salary ranges are determined by role level and location The range which is subject to change based on primary work location reflects the minimum and maximum base salary we expect to pay newly hired employees for the position Within the range we determine pay for an individual based on a number of factors including market location jobrelated knowledge skillscompetencies and experience <p> <p> Your recruiter can share more about the specific offerings for this role as well as the salary range for your primary work location during the hiring process <p><p>
Chief Information Security Officer
Company: PagerDuty
Location: Atlanta, GA
Posted Apr 23, 2024
PagerDuty is seeking a Chief Information Security Officer (CISO) to lead their security organization. The CISO will be responsible for product security operations, securing technology and products, and supporting various corporate teams. The role requires a strong technical background, excellent communication skills, and experience in developing and maintaining information security and compliance programs. The CISO will work closely with multiple departments to manage risks and mitigate vulnerabilities. The ideal candidate should have led security organizations in high-growth public SaaS companies, have current security certifications, and possess experience in securing cloud environments and high-velocity workflows.
Enterprise Account Manager
Company: PagerDuty
Location: USA
Posted Apr 19, 2024
<p class=jobDescription> <p> PagerDuty is seeking an Enterprise Growth Account Executive with experience selling SaaS products to Enterprise accounts In this role you will report to a Regional Sales Director We are seeking a dynamic sales champion who not only embraces technology but also knows how to excel while doing it Were on the lookout for someone with a consultative sales approach a proven knack for driving sales growth and the ability to captivate a techsavvy audience <p> <p> In this role you will exhibit all the characteristics associated with a high performance sales culture specifically leading and managing a pipeline of opportunities within our existing accounts to deliver results against sales targets Your target accounts will fit our ideal customer profile model in the +$500 million in revenue space and focused on approximately 1220 accounts You will need to have the ability to go wide within accounts to align our operations cloud story to different stakeholders multiproduct catalog <p> <p> As a customercentric organization PagerDuty places immense value on delivering exceptional sales experiences Your mission will be to go above and beyond ensuring our customers receive nothing short of the finest sales journey imaginable <p> <p> This isnt just a jobits an opportunity to showcase your sales prowess leverage your techsavviness and inject your vibrant personality into every interaction Join PagerDuty and be a part of a thrilling sales adventure where youll thrive have fun and make a significant impact <p> <p> <strong> Key Responsibilities <strong> <p> <p> <strong> Value Selling Focus on highlighting the unique PD value and benefit our products and services can provide to a customer It goes beyond just features and price emphasising the impact and solutions that address the customers specific needs or challenges <strong> <p> <ul> <li> <p> Possess a deep understanding of the problems and focus areas of your stakeholders and effectively communicating the technical wins and strategic business outcomes we can align to and drive with a PagerDuty partnership <p> <li> <li> <p> Develops strategic plans that anticipate and address customer needs and preferences based on competitor knowledge and industry trends <p> <li> <li> <p> Identifies longterm strategies to grow accounts by aligning with our customers Big Problems and objectives <p> <li> <ul> <p> <strong> Sales Effectiveness Establishing overseeing and maintaining genuine connections with customers <strong> <p> <ul> <li> <p> Negotiate positive business outcomes with existing customers for PagerDuty <p> <li> <li> <p> Managing and closing complex multiproduct sales cycles in the +$500 million in revenue space <p> <li> <li> <p> Conducts consistent and effective conversations with seniorlevel executives VP+ to garner interest and support for new initiatives <p> <li> <li> <p> Strong presentation skills verbally and visually by customizing content and slides to an internal or external audience Shares information with customers to build credibility show integrity and highlight the value of PagerDuty and tailors presentations to suit the audiences level and interests <p> <li> <li> <p> Encourages positive conversations between existing customers and sales teams leading to solutions aligned with the customers strategic vision <p> <li> <ul> <p> <strong> Sales Execution Ensuring that ones own and others work and information are complete and accurate careful preparation for meetings and presentations following up with others to ensure that agreements and commitments have been fulfilled to contribute to PagerDutys longterm strategic initiatives <strong> <p> <ul> <li> <p> Planning Mapping out your territory assignment priority account targets and working with your greater support team to drive an effective territory strategy <p> <li> <li> <p> Utilize historical data and market trends to provide accurate forecasts to management <p> <li> <li> <p> Prospecting leveraging our Marketing Alliances BDR programs to develop a point of view and approach to opening net new logo opportunities with a specific focus on Executive level alignment <p> <li> <li> <p> Create effective strategies and qualify opportunities within accounts including plans for winning business for PagerDuty <p> <li> <li> <p> Documenting key qualification details including use case purchase timeframes and next steps MEDDICC amp COM Framework <p> <li> <li> <p> Proactively engages internal resources and partners at the right time and in the right manner in order to move the sales process forward throughout their accounts <p> <li> <ul> <h3> <strong> Basic Qualifications <strong> <h3> <ul> <li> <p> 812 years field sales experience preferably in software sales SaaS sales <p> <li> <li> <p> 46 years of experience expanded into new areas of existing accounts <p> <li> <li> <p> Enterprise Account Management experience with $500M+ Fortune 500 and Global 2000 companies <p> <li> <li> <p> Sold in a multiproduct selling environment before <p> <li> <ul> <ul> <li> <p> Travel expectations around 30 <p> <li> <ul> <p> <strong> Preferred Qualifications <strong> <p> <ul> <li> <p> Effective time management complex deal management account planning and analytical skills <p> <li> <li> <p> Consistent track record of exceeding sales targets <p> <li> <li> <p> Selfsufficient with the ability to work independently and collaboratively <p> <li> <li> <p> Previous Sales Methodology training eg MEDDIC SPIN Command of Message Challenger Sales <p> <li> <ul> <p> The base salary range for this position is 130000 140000 USD This role may also be eligible for bonus commission equity andor benefits <p> <p> Our base salary ranges are determined by role level and location The range which is subject to change based on primary work location reflects the minimum and maximum base salary we expect to pay newly hired employees for the position Within the range we determine pay for an individual based on a number of factors including market location jobrelated knowledge skillscompetencies and experience <p> <p> Your recruiter can share more about the specific offerings for this role as well as the salary range for your primary work location during the hiring process <p><p>