Jobs at Pagerduty
1,853 open positions
Sales Enablement Learning Systems Manager
Company: PagerDuty
Location: Remote
Posted Mar 09, 2024
The job posting is for a Learning Systems Manager role at PagerDuty. The role involves managing and improving Sales Enablement Learning and Content Management Systems, collaborating with the Sales Enablement team, and developing learning content. The ideal candidate should have a strong technical background, excellent organizational skills, and experience in developing learning content. The role offers a competitive salary range of 100,000 - 153,000 USD and a comprehensive benefits package. PagerDuty is committed to diversity and providing reasonable accommodations for qualified individuals with disabilities.
Senior Indirect Tax Manager
Company: Pagerduty
Location: USA
Posted Dec 25, 2023
<p>PagerDuty is seeking a <strong>Senior Indirect Tax Manager<strong> to join our diverse customerfocused team As Senior Indirect Tax Manager you will<strong> <strong>collaborate crossfunctionally with key business partners FPampA IT Sales Product Legal Rev Ops etc to develop andor refine global expansion processes <p> <p>Are you an allstar when it comes to monitoring global tax laws as they change Are you excellent at driving an internal customer service approach in successfully collaborating with other functional areas building and maintaining an effective internal control environment Would you like to have fun in a highenergy environment This role is for you<p> <p><strong>How You Impact Our Vision<strong><p> <ul style=> <li style=>Develop and maintain relationships with internal and external stakeholders across multiple levels of leadership as it relates to delivering global statutory and gotomarket requirements to ensure compliance<li> <li style=>Indepth knowledge of indirect tax regulations and a passion for developing and executing strategies to ensure compliance with the legal and regulatory environment<li> <li style=>Own and drive global account reconciliations for indirect tax accounts ensuring accurate and timely financial reporting <li> <li style=>Lead and manage indirect tax audits and inquiries ensuring a smooth and efficient process while minimizing financial and reputational risk<li> <li style=>Proactively identify indirect tax opportunities and analyze complex tax issues related to business expansion systems and controls independently providing recommendations and solutions to mitigate risk<li> <li style=>Support ERP transformation by driving the implementation of a global tax engine to support our continuing global expansion and sales tax implications<li> <li style=>Develop and successfully implement global VATGSTSales tax training materials including partnering with key stakeholders on driving new processes requirements and policy<li> <li style=>Manage and build relationships with external advisors providing global indirect tax compliance services to ensure accurate and timely filings<li> <li style=>Provide guidance coaching and mentoring across the team<li> <li style=>Lead crossfunctional finance projects and process improvements to increase efficiencies and scale with the business<li> <ul> <p><strong>Basic Qualifications<strong><p> <ul style=> <li style=>At least 6+ years of progressively more technical indirect tax experience gained in public accounting andor Industry with a deep knowledge of US domestic indirect taxes Sales and Use Tax Property Tax and broad knowledge of international indirect taxes VATGST laws and regulations<li> <li style=>Demonstrated experience successfully leading Finance projects and process improvements to increase efficiencies and scale with the business<li> <li style=>1+ years of demonstrated experience successfully working across time zones and with team members residing in various geographic locations<li> <ul> <p><strong>Preferred Qualifications<strong><p> <ul style=> <li style=>Professional audit certification Certified Public Accountant CPA<li> <li style=>Masters in Taxation or LLM <li> <li style=>Prior working experience with Avalara or Vertex<li> <li style=>Proven experience managing and researching complex indirect tax VATGST concepts relating to the crossborder movement of SaaS with material impact to the business and other similar issues<li> <li style=>Proficient Excel Skills<li> <li style=>Able to assist others in optimizing software tools to increase the efficiency and effectiveness of tasks and reporting<li> <li style=>Selfstarting personality ability to prioritize and manage multiple responsibilities and personalities simultaneously Strong drive and great work ethic Get it done attitude<li> <li style=>Expert analytical skills and problemsolving abilities<li> <li style=>Strong organizational skills and attention to detail<li> <li style=>Collaborative communication style and ability to work crossfunctionally with people at different organizational levels with a wide variety of backgrounds<li> <li style=>Strong written and oral communication skills<li> <ul> <p>The base salary range for this position is 142000 217000 USD This role may also be eligible for bonus commission equity andor benefits<p> <p>Our base salary ranges are determined by role level and location The range which is subject to change based on primary work location reflects the minimum and maximum base salary we expect to pay newly hired employees for the position Within the range we determine pay for an individual based on a number of factors including market location jobrelated knowledge skillscompetencies and experience<p> <p>Your recruiter can share more about the specific offerings for this role as well as the salary range for your primary work location during the hiring process<p><div class=contentconclusion><p><strong>Not sure if you qualify<strong><p> <p>Apply anyway We extend opportunities to a broad array of candidates including those with diverse workplace experiences and backgrounds Whether youre new to the corporate world returning to work after a gap in employment or simply looking to take the next step in your career path we are excited to connect with you<p> <p>Where we work<p> <p>PagerDuty currently has offices in Atlanta Lisbon London San Francisco Santiago Sydney Tokyo and Toronto We offer a hybrid flexible workplace with many Dutonians choosing to work primarily from home We also provide ample opportunities for inperson and virtual connection like team offsites and volunteering events<p> <p>How we work<p> <p>Our values are deeply embedded in how we operate and the people we bring on board You will see our values ingrained in how we support our customers collaborate with our colleagues develop our products and foster an inclusive and empathetic work culture<p> <ul style=> <li style=>Champion the Customer | Put users first to design great products and experiences<li> <li style=>Run Together | Build strong teams that amplify our impact on users<li> <li style=>Take the Lead | Disrupt and invent to be the first choice for users<li> <li style=>Ack + Own | Take ownership and action to deliver more efficiently to users <li> <li style=>Bring Your Self | Bring your best self to build empathy and trust with users<li> <ul> <p>What we offer<p> <p>One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones As a global organization our programs are competitive with industry standards and aligned with local laws and regulations <p> <p>Your package may include<p> <ul style=> <li style=>Competitive salary and company equity<li> <li style=>Comprehensive benefits package from day one<li> <li style=>Flexible work arrangements<li> <li style=>ESPP Employee Stock Purchase Program<li> <li style=>Retirement or pension plan<li> <li style=>Paid parental leave up to 22 weeks for pregnant parent up to 12 weeks for nonpregnant parent some countries have longer leave standards and we comply with local laws<li> <li style=>Generous paid vacation time<li> <li style=>Paid holidays and sick leave<li> <li style=>Dutonian Wellness Days scheduled companywide paid days off in addition to PTO<li> <li style=>HibernationDuty an annual company paid week off when everyone at PagerDuty with the exception of a small coverage crew is asked to take a much needed break to truly disconnect and recharge<li> <li style=>Paid volunteer time off 20 hours per year<li> <li style=>Companywide hack weeks<li> <li style=>Mental wellness programs<li> <ul> <p>About PagerDuty<p> <p>PagerDuty Inc NYSEPD is a global leader in digital operations management The PagerDuty Operations Cloud revolutionizes how critical work gets done and powers the agility that drives digital transformation Customers rely on the PagerDuty Operations Cloud to compress costs accelerate productivity win revenue sustain seamless digital experiences and earn customer trust More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco Cox Automotive DoorDash Electronic Arts Genentech Shopify Zoom and more<p> <p>Led by CEO Jennifer Tejada twothirds of the PagerDuty board is classified as nonwhite with women making up nearly half of all board members We strive to build a more equitable world by investing 1 each of company equity product and employee volunteer time<p> <p>PagerDuty is Great Place to Workcertified™ a Fortune Best Place to Work for Women and a top rated product on TrustRadius and G2 <p> <p>Go behindthescenes pagerduty on Instagram<p> <div class=h5>Additional Information<div> <div class=h5>PagerDuty is committed to creating a diverse environment and is an equal opportunity employer PagerDuty does not discriminate on the basis of race religion color national origin gender sexual orientation age marital status parental status veteran status or disability status<div> <div class=h5>PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process Should you require accommodation please email accommodationpagerdutycom and we will work with you to meet your accessibility needs<div> <div class=h5>PagerDuty uses the EVerify employment verification program<div><div><img src=httpsremotivecomjobtrack1869921blankgifsource=publicapi alt=>
Customer Success Manager
Company: PagerDuty
Location: Remote
Posted Mar 04, 2024
<p><strong>Why We Need You<strong><p> <p>nbsp<p> <p>Inclusion and diversity have been part of our cultural values since day one From our CEO to our newest Dutonian we take individual ownership in creating a work environment where everyone can thrive As we prepare for our next phase of growth we are excited to search for our next Customer Success Managernbsp Customer Success Managers at PagerDuty are responsible for ensuring that our customers are successful in their use of our services throughout their lifecyclenbspnbsp<p> <h2>How You Contribute to Our Vision<h2> <p>nbsp<p> <ul> <li>Assist assigned customer with onboarding configuration and ongoing product adoption<li> <li>Partner with Sales to create an engagement strategic<li> <li>Build relationships with decisionmakers and champions across your book of business and lead strategic meetings to discuss accountage usage and opportunity<li> <li>Reach out to customers and address where they are not fully utilizing the product<li> <li>Identify accounts that are likely to churn using product data queries and information to support your analysis<li> <li>Partner with Sales and Customer Support to create an engagement strategy for highrisk accounts<li> <li>Work to assess customers that have been lost or churned identifying reasons for churn and building a strategy to win customers back<li> <li>Make your customers wildly successful at the work they do by leveraging the PagerDuty platform<li> <ul> <h2>About You<h2> <ul> <li>You’ve got your Bachelors degree required ideally in a technical field<li> <li>You have previous experience in a customer facing role such as Customer Support or Customer Success<li> <li>You have previous experience working to support a highly technical product<li> <li>Previous experience onboarding new customers and working to develop extensive customer enablement documentation or create and build webinars<li> <li>Ability to use MySQL or other tools Birst Tableau Looker to gather and assess information<li> <li>Have excellent presentation written and verbal communication skillsnbspnbsp<li> <li>Have proven time management skills with the ability to prioritize tasksnbsp<li> <li>You work well under pressure are a results oriented individual and you are a team player<li> <li>Salesforce experience<li> <li>3 or 5 years of experience<li> <ul> <p>nbsp<p> <h2>Nice to Have<h2> <ul> <li>Experience supporting a SAAS solution<li> <li>Gainsight<li> <li>Worked in a DevOps environment or with a company going through a transition to DevOps<li> <ul><br><br>Please mention the word QUALIFY and tag RMTMuOTEuMTEwLjQw when applying to show you read the job post completely RMTMuOTEuMTEwLjQw This is a beta feature to avoid spam applicants Companies can search these words to find applicants that read this and see theyre human
Senior Principal Customer Success Manager
Company: PagerDuty
Location: Remote
Posted Mar 07, 2024
<p>The Senior Principal Customer Success Manager is aligned at the customers key stakeholder level building and fostering strong relationships to help customers accelerate their digital journey Customer Success Managers are working directly with customers that can vary in their market segment size solution complexity and life cycle depending on the customers needs<p> <p><strong>Responsibilities<strong><p> <ul><li>Build and foster executivelevel trusted advisor relationships with the customers IT Engineering and Support organizations<li> <li>Demonstrates handson PagerDuty Product knowledge by applying it to the customers business priorities<li> <li>Guide a customer on process people and change management best practices to drive customers adoption of real time operations<li> <li>Proactively identify risks to the customer achieving their stated business goals and work with the sales team to build a risk mitigation plan<li> <li>Produce and execute a comprehensive adoption path of PagerDuty products showing the current state target future state with timeline<li> <li>Deliver business value and innovation to a customers business by understanding the customers opportunity to reduce cost and drive growth<li> <li>When appropriate recommend additional expert services needed to drive success<li> <li>Proactively communicate technical product changes degradations outages end of life and other relevant updates<li> <li>Represent the voice of the customer to inform our sales process or product roadmap<li> <li>Lead the cross functional post sales team at PagerDuty delivering a seamless experience on behalf of the customer<li> <li>Prepare and facilitate business review meetings training sessions webinars demos and other strategic and supportive interactions<li> <li>Predict and forecast risk renewal and expansion within the customer portfolio<li> <ul><p><strong>Basic Qualifications<strong><p> <ul><li>810 years of relevant customerfacing experience and a demonstrated track record of success<li> <li>Proficiency in developing comprehensive business value ROI models with an ability to drive strategic decisionmaking and deliver tangible results<li> <li>Indepth expertise in SaaS business models including a strong understanding of market trends competitive landscapes and customer needs<li> <li>Strong understanding of IT enterprise architecture DevOps principles and modern IT monitoring <li> <li>Unrestricted permanent work authorization in Australia<li> <li>Located in either the Sydney or Melbourne metro area with ability to travel to local office and client sites as needed<li> <ul><p><strong>Preferred Qualifications<strong><p> <ul><li>Strong consulting skills and proven results working as a trusted advisor to drive business value for customers<li> <li>Knowledge of PagerDuty products and platform featurescapabilities <li> <li>Thrive in a collaborative fast pace environment and as a part of a results oriented team<li> <li>Ability to drive effective and influencing conversations at the Clevel facilitation of difficult discussions and adept at handling objections<li> <li>Worked in a DevOps environment or with a company going through a transition to DevOps<li> <ul><p><br ><br ><p><div> <p><strong>Not sure if you qualify<strong><p> <p>Apply anyway We extend opportunities to a broad array of candidates including those with diverse workplace experiences and backgrounds Whether youre new to the corporate world returning to work after a gap in employment or simply looking to take the next step in your career path we are excited to connect with you<p> <p><strong>Where we work<strong><p> <p>PagerDuty currently has offices in Atlanta Lisbon London San Francisco Santiago Sydney Tokyo and Toronto We offer a hybrid flexible workplace with many Dutonians choosing to work primarily from home We also provide ample opportunities for inperson and virtual connection like team offsites and volunteering events<p> <p><strong>How we work<strong><p> <p>Our values are deeply embedded in how we operate and the people we bring on board You will see our values ingrained in how we support our customers collaborate with our colleagues develop our products and foster an inclusive and empathetic work culture<p> <ul><li>Champion the Customer | Put users first to design great products and experiences<li> <li>Run Together | Build strong teams that amplify our impact on users<li> <li>Take the Lead | Disrupt and invent to be the first choice for users<li> <li>Ack + Own | Take ownership and action to deliver more efficiently to users <li> <li>Bring Your Self | Bring your best self to build empathy and trust with users<li> <ul><p><strong>What we offer<strong><p> <p><strong>One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones As a global organization our programs are competitive with industry standards and aligned with local laws and regulations <strong><p> <p>Your package may include<p> <ul><li>Competitive salary and company equity<li> <li>Comprehensive benefits package from day one<li> <li>Flexible work arrangements<li> <li>ESPP Employee Stock Purchase Program<li> <li>Retirement or pension plan<li> <li>Paid parental leave up to 22 weeks for pregnant parent up to 12 weeks for nonpregnant parent some countries have longer leave standards and we comply with local laws<li> <li>Generous paid vacation time<li> <li>Paid holidays and sick leave<li> <li>Dutonian Wellness Days scheduled companywide paid days off in addition to PTO<li> <li>HibernationDuty an annual company paid week off when everyone at PagerDuty with the exception of a small coverage crew is asked to take a much needed break to truly disconnect and recharge<li> <li>Paid volunteer time off 20 hours per year<li> <li>Companywide hack weeks<li> <li>Mental wellness programs<li> <ul><p><strong>About PagerDuty<strong><p> <p>PagerDuty Inc NYSEPD is a global leader in digital operations management The PagerDuty Operations Cloud revolutionizes how critical work gets done and powers the agility that drives digital transformation Customers rely on the PagerDuty Operations Cloud to compress costs accelerate productivity win revenue sustain seamless digital experiences and earn customer trust More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco Cox Automotive DoorDash Electronic Arts Genentech Shopify Zoom and more<p> <p>Led by CEO Jennifer Tejada PagerDutys Board of Directors is 50 female and 62 URP representation We strive to build a more equitable world by investing 1 each of company equity product and employee volunteer time<p> <p>PagerDuty is Great Place to Workcertified™ a Fortune Best Workplace for Millennials a Fortune Best Medium Workplace a Fortune Best Workplace in Technology and a top rated product on TrustRadius and G2 <p> <p>Go behindthescenes pagerduty on Instagram<p> <p><b><strong>Additional Information<strong><b><b><strong>PagerDuty is committed to creating a diverse environment and is an equal opportunity employer PagerDuty does not discriminate on the basis of race religion color national origin gender sexual orientation age marital status parental status veteran status or disability status<strong><b><b><strong>PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process Should you require accommodation please email accommodationpagerdutycom and we will work with you to meet your accessibility needs<strong><b><b><strong>PagerDuty uses the EVerify employment verification program<strong><b><p><div>
Senior Technical Accounting Manager
Company: PagerDuty
Location: Remote
Posted Dec 16, 2023
PagerDuty is hiring for a Financial Reporting and Technical Accounting Manager position. The role involves preparing and coordinating the quarterly and annual financial reporting process, ensuring compliance with U.S. GAAP guidelines, and collaborating with various teams and external auditors. The ideal candidate should have 5+ years of experience in financial reporting/technical accounting, be a CPA, and have a Bachelor's degree in Accounting or Finance. SaaS industry experience and previous work at a Big 4 Accounting firm are preferred. The base salary range is $142,000 - $217,000 USD, with potential for bonus, commission, equity, and benefits. PagerDuty offers a comprehensive total rewards approach, flexible work arrangements, and a diverse and inclusive work environment.
Senior Corporate Counsel - Commercial Transactions
Company: PagerDuty
Location: Remote
Posted Mar 08, 2024
PagerDuty is hiring a Senior Corporate Counsel – Commercial Transactions to join their Commercial Legal team. The role involves drafting, reviewing, and negotiating commercial agreements, developing contract templates, and partnering with go-to-market teams. The ideal candidate should have a Juris Doctor degree, at least 9 years of technology transactional experience, and a service-oriented attitude. The base salary range is $168,000 - $256,000 USD. PagerDuty offers a comprehensive total rewards approach, flexible work arrangements, and a diverse work environment.
Account-Based Marketing (ABM) Manager
Company: PagerDuty
Location: Atlanta, GA
Posted Mar 09, 2024
PagerDuty is hiring an Account-Based Marketing Manager to implement ABM campaigns, drive pipeline growth, and collaborate with Sales and Marketing teams. The ideal candidate has 5+ years of B2B marketing experience, 3+ years in ABM, and proficiency in ABM tools like Demandbase. The role involves partnering with leadership, developing multi-channel ABM programs, and measuring program success. The base salary range is $100,000 - $153,000 USD, with potential for bonus, equity, and benefits. PagerDuty offers a comprehensive total rewards approach, flexible work arrangements, and a strong company culture.
Senior Manager, Compensation & Analytics
Company: PagerDuty
Location: Atlanta, GA
Posted Dec 02, 2023
PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Where we work PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. This role may also be eligible for bonus, commission, equity, and/or benefits. Experience in using HR analytics tools, such as Excel, SQL, Tableau, or other data analysis software. Go behind-the-scenes @pagerduty on Instagram. PagerDuty is Great Place to Work-certified™, a Fortune Best Place to Work for Women, and a top rated product on TrustRadius and G2. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time. Expertise in statistical analysis, data modeling, and visualization techniques.
Customer Success Manager
Company: PagerDuty
Location: Remote
Posted Mar 01, 2024
The job posting is looking for a Customer Success Manager to assist customers with on-boarding, configuration, and ongoing product adoption. The ideal candidate has a Bachelor's degree, previous experience in a customer-facing role, and excellent communication skills.
Strategic Alliances Director
Company: PagerDuty
Location: Remote
Posted Dec 08, 2023
PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more. Where we work PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. PagerDuty is Great Place to Work-certified™, a Fortune Best Place to Work for Women, and a top rated product on TrustRadius and G2. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time. Go behind-the-scenes @pagerduty on Instagram. Led by CEO Jennifer Tejada, two-thirds of the PagerDuty board is classified as non-white, with women making up nearly half of all board members. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. We offer a hybrid, flexible workplace, with many Dutonians choosing to work primarily from home.
Senior Technical Accounting Manager
Company: PagerDuty
Location: Remote
Posted Dec 16, 2023
PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. Where we work PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. PagerDuty is Great Place to Work-certified™, a Fortune Best Place to Work for Women, and a top rated product on TrustRadius and G2. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time. Led by CEO Jennifer Tejada, two-thirds of the PagerDuty board is classified as non-white, with women making up nearly half of all board members. Go behind-the-scenes @pagerduty on Instagram. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. We offer a hybrid, flexible workplace, with many Dutonians choosing to work primarily from home.