Jobs at Podium
34,313 open positions
Sales and Support Recruiter - Contractor (Medellin, Colombia)
Company: Podium
Location: Remote
Posted Mar 17, 2024
<div> <p>At Podium our mission is to help local businesses win Our lead conversion platform powered by AI and integrations helps local businesses convert leads faster communicate easier and make more sales Every day thousands of local businesses utilize our review management communication marketing and payments products <p> <p>Our work and focus on helping local businesses thrive has been recognized across the industry including Forbes Next Billion Dollar Startups Forbes Cloud 100 the Inc 5000 and Fast Companys Worlds Most Innovative Companies<p> <p>At Podium we believe in fostering a culture that thrives on hiring and developing exceptional talent Our operating principles serve as a compass guiding daily behavior and decisionmaking and ensure we hire people who will thrive at Podium If you resonate with our operating principles and are energized by our mission Podium will be a great place for you<p> <div> <p><strong>What you will be doing<strong><p> <ul><li>Provide exceptional client service and full lifecycle recruiting for roles specifically located in Columbia <li> <li>Develop project programs to improve our interview process as it relates to the candidate experience<li> <li>Weekly data reporting on interviewing activity to inform the recruiting strategy<li> <li>Be an internally and externally facing representative of Podium and our Recruiting team<li> <li>Communicate and advise on sourcing and recruiting strategies market trends and health of candidate pipeline<li> <li>Source candidates through channels building and maintaining a network of talented candidates through market research community building and ongoing relationship management for all opportunities for a broaddeep range of positions<li> <li>Manage full lifecycle recruiting process from sourcing to offer acceptance<li> <li>Review screen and interview candidates for appropriateness of experience in relation to position requirements while gauging candidates motivation for the position<li> <ul><p><br ><p><p><strong>What you should have<strong><p> <ul><li>MUST speak English fluently<li> <li>BABS <li> <li>3+ Years of sales recruiting experience preferably in the areas of software sales or technology <li> <li>Creative in problemsolving resourcefulness experience partnering with senior leadership and executive teams<li> <li>Ability to articulate the Podium value proposition amp opportunity to candidates <li> <li>Proven track record of sourcing and hiring passive candidates<li> <li>Highly organized with the ability to prioritize and manage workload effectively<li> <li>Optimistic and Fun you take your work seriously but have fun doing it<li> <li>Strong work ethic eagerness to learn and adaptability to a fast paced environment<li> <ul><p><br ><p><p><strong>BENEFITS<strong><p> <ul><li>Monthly salary<li> <li>Transparent culture<li> <li>Great opportunities for career growth<li> <ul><p><br ><p><p><span>Podium is an equal opportunity employer Podium provides equal employment opportunities EEO to all employees and applicants for employment without regard to race color religion gender national origin sexual orientation gender identity or expression age disability genetic information marital status or veteran status <span><p>
Sales Development Representative
Company: Podium
Location: Provo, UT
Posted Mar 19, 2024
Podium, a local business support platform, is seeking a sales professional to prospect, educate, and qualify leads. The role involves aligning Podium solutions with prospect needs, collaborating with sales reps, and maintaining clean CRM data. Benefits include a competitive salary, uncapped commissions, and a positive work culture. Podium values diversity and offers comprehensive benefits.
Event Marketing Intern
Company: Podium
Location: Provo, UT
Posted Mar 14, 2024
<div> <p>At Podium our mission is to help local businesses win Our lead conversion platform powered by AI and integrations helps local businesses convert leads faster communicate easier and make more sales Every day thousands of local businesses utilize our review management communication marketing and payments products <p> <p>Our work and focus on helping local businesses thrive has been recognized across the industry including Forbes Next Billion Dollar Startups Forbes Cloud 100 the Inc 5000 and Fast Companys Worlds Most Innovative Companies<p> <p>At Podium we believe in fostering a culture that thrives on hiring and developing exceptional talent Our operating principles serve as a compass guiding daily behavior and decisionmaking and ensure we hire people who will thrive at Podium If you resonate with our operating principles and are energized by our mission Podium will be a great place for you<p> <div> <p><strong>Location <strong>OnSite at Podium HQ Lehi UT <p> <p><strong>Overview<strong> Podium is looking for an enthusiastic Event Marketing Intern to assist in the planning coordination and execution of trade shows and events This role offers handson experience in event marketing providing an opportunity to learn about event planning brand promotion and customer engagement strategies<p> <p><strong>Key Responsibilities What youll be doing<strong><p> <ul><li><strong>Assist in Event Planning<strong> Collaborate with the Event Marketing team to plan and organize trade shows and events ensuring all logistical aspects are wellcoordinated<li> <li><strong>Booth Management<strong> Help set up and manage the logistical aspects of the Podium booth at trade shows ensuring it is visually appealing informative and engaging for attendees<li> <li><strong>Promotional Material<strong> Assist in coordinating the production of marketing collateral brochures and promotional materials for trade shows<li> <li><strong>Lead Generation<strong> Assist in implementing lead generation strategies to attract potential customers to the Podium booth engaging them with product demonstrations and presentations<li> <li><strong>PostEvent Followup<strong> Assist in postevent activities including lead nurturing followup emails and assessing the overall success of the event<li> <ul><p><strong>Requirements<strong><p> <ul><li><strong>Education <strong>Currently a Sophomore or Junior majoring in Marketing Event Marketing Business Communication or related field<li> <li><strong>Ability to work onsite in the Lehi UT office 24 hoursweek <strong>Tue Wed Thur in office preferred but willing to work around your class schedule<li> <li><strong>Strong Communication Skills<strong> Excellent verbal and written communication skills with the ability to engage effectively with diverse audiences<li> <li><strong>DetailOriented<strong> Exceptional attention to detail ensuring accuracy in event planning and execution<li> <li><strong>Team Player <strong>Ability to work collaboratively in a fastpaced team environment contributing positively to team goals<li> <li><strong>TechSavvy<strong> Comfortable with technology and able to quickly learn and navigate new software and tools<li> <li><strong>Passion for Event Marketing<strong> Extra points for already having deep event experience through previous internships or extracurricular activities <li> <ul><p><strong>Benefits<strong><p> <ul><li><strong>Handson Experience <strong>Gain practical experience in event marketing and customer engagement strategies<li> <li><strong>Networking <strong>Build valuable connections within the marketing and events industry<li> <li><strong>Career Development<strong> Opportunity for potential fulltime employment based on performance and business needs<li> <ul><p><strong>Note <strong>This job description is not exhaustive and may be amended to include other relevant duties as and when required by the company<p> <p><strong>This is a parttime internship starting right away<strong><p> <p><em><span>Podium is an equal opportunity employer Podium provides equal employment opportunities EEO to all employees and applicants for employment without regard to race color religion gender national origin sexual orientation gender identity or expression age disability genetic information marital status or veteran status<span><em><p>
Senior Android Engineer with VoIP Experience
Company: Podium
Location: Remote
Posted Mar 12, 2024
<div> <p>At Podium our mission is to help local businesses win Our lead conversion platform powered by AI and integrations helps local businesses convert leads faster communicate easier and make more sales Every day thousands of local businesses utilize our review management communication marketing and payments products <p> <p>Our work and focus on helping local businesses thrive has been recognized across the industry including Forbes Next Billion Dollar Startups Forbes Cloud 100 the Inc 5000 and Fast Companys Worlds Most Innovative Companies<p> <p>At Podium we believe in fostering a culture that thrives on hiring and developing exceptional talent Our operating principles serve as a compass guiding daily behavior and decisionmaking and ensure we hire people who will thrive at Podium If you resonate with our operating principles and are energized by our mission Podium will be a great place for you<p> <div> <p><strong>RoleTeam Description<strong><p> <p>As a Senior Android Engineer at Podium youll play a vital role in our closeknit agile Android team driving the evolution of our app Youll join a culture that values collaboration innovation and continual growth Youll collaborate closely with diverse teams including product managers designers and engineers to deliver highcaliber solutions that meet our customers needs Its an opportunity to make a real impact in a dynamic and supportive environment This role is specifically to help us create the future of voice by building out our softphone offering on android You will need to have experience working on a VoIP product to apply for this role <p> <p><strong>What you will be doing<strong><p> <ul><li>Design develop and maintain highquality Android applications with a focus on VoIP functionality<li> <li>Collaborate closely with crossfunctional teams to translate requirements into technical solutions<li> <li>Implement and optimize VoIP features ensuring seamless and reliable communication<li> <li>Utilize Kotlin and Jetpack Compose to create elegant and efficient user interfaces<li> <li>Conduct code reviews provide constructive feedback and mentor junior team members<li> <li>Stay updated on the latest Android technologies trends and best practices<li> <li>Troubleshoot and resolve complex technical issues ensuring the stability and performance of the application<li> <li>Actively participate in sprint planning daily standups and retrospectives<li> <li>Architect mobile infrastructure to ensure a reliable VoIP experience that seamlessly integrates with native Android phone call experiences<li> <ul><p><br ><p><p><strong>What you should have<strong><p> <ul><li>5+ years of professional experience in Android application development on a VoIP product<li> <li>Experience with VoIP platforms like NetSapiens OpenSIPS Asterisk or Kamailio<li> <li>Ability to diagnose troubleshoot and resolve quality issues related to VoIP video and telephony platforms<li> <li>Experience troubleshooting telecommunications networks VoIP SIP RTP RTCP parsing call records sip traces MOS Score jitter and delay is required<li> <li>Strong proficiency in Kotlin and experience with Jetpack Compose for building modern UIs<li> <li>Extensive knowledge of Android SDK architecture components and best practices<li> <li>Experience with audio and video processing optimization and troubleshooting<li> <li>Solid understanding of networking concepts and protocols particularly in the context of realtime communication<li> <li>Experience with version control systems such as Git and continuous integration tools<li> <li>Excellent problemsolving skills and a passion for learning new technologies<li> <li>Strong communication and collaboration skills with the ability to work effectively in a fastpaced environment<li> <li>Embody the Be a Founder mentality in everything you do<li> <ul><p><strong>What we hope you have<strong><p> <ul><li>Handson experience with network monitoring diagnostics and analytics tools related to mobile devices<li> <li>Proficient in packet capture utilities and identifying application issues at the packet level<li> <li>Strong knowledge of VOIP and telecommunication industry standards<li> <ul>
Manager of Sales Development
Company: Podium
Location: Remote
Posted Mar 09, 2024
Podium is a company that helps local businesses thrive by providing a lead conversion platform, review management, communication, marketing, and payments products. They believe in fostering a culture that hires and develops exceptional talent and are looking for a sales development representative to join their team.
Product Support Expert - Contractor (Philippines)
Company: Podium
Location: Remote
Posted Mar 10, 2024
Podium, a company dedicated to aiding local businesses, offers a comprehensive lead conversion platform powered by AI and integrations. Their products include review management, communication, marketing, and payments solutions. Podium's commitment to local business success has earned industry recognition. The company values hiring exceptional talent and fostering a culture that thrives on growth and development. The Customer Support role involves assisting customers with inquiries, troubleshooting, and maximizing their use of Podium's products. The ideal candidate is fluent in English, based in Metro Manila, and has 2-3 years of SaaS customer support experience. Familiarity with web technologies and support systems is required. The role offers contractual pay of $6.50 USD per hour for 40 hours per week.
Vertical Marketing Lead
Company: Podium
Location: Provo, UT
Posted Mar 16, 2024
<div> <p>At Podium our mission is to help local businesses win Our lead conversion platform powered by AI and integrations helps local businesses convert leads faster communicate easier and make more sales Every day thousands of local businesses utilize our review management communication marketing and payments products <p> <p>Our work and focus on helping local businesses thrive has been recognized across the industry including Forbes Next Billion Dollar Startups Forbes Cloud 100 the Inc 5000 and Fast Companys Worlds Most Innovative Companies<p> <p>At Podium we believe in fostering a culture that thrives on hiring and developing exceptional talent Our operating principles serve as a compass guiding daily behavior and decisionmaking and ensure we hire people who will thrive at Podium If you resonate with our operating principles and are energized by our mission Podium will be a great place for you<p> <div> <p><strong>Role Description<strong><p> <p>As the Vertical Marketing Lead you will serve as a pseudo CMO for your vertical and become the goto expert on understanding customer needs pain points and the industry landscape You will play an integral role in Podiums acquisition efforts and be responsible for crafting marketing strategies and rolling up your sleeves to execute that strategy to cost effectively drive new customers from your vertical <p> <p>The ideal candidate is an actionoriented strategic marketer You love to solve ambiguous problems using datainformed decision making and drive results You possess exceptional critical thinking skills a customercentric mindset and an excellent track record of building strategies that drive growth<p> <p><strong>What you will be doing<strong><p> <ul><li><strong>Own the Strategy amp Hit Revenue Goals<strong> You will build and own a comprehensive and cost effective marketing strategy for your assigned vertical to hit or exceed Podiums bookings targets Youll build out a roadmap and be accountable for executing strategy across channels like goto market Partnerships Influencer marketing in external trade publications facebook groups forums threads Youll attract prospects by building and disseminating content and webinars in highly relevant topics You will continuously analyze performance and iterate on your approach to maximize new customer growth with your space <li> <li><strong>Drive our Partner Network<strong> Partner marketing is a core vertical channel for Podium and you will be responsible for developing the strategy and executing highly effective marketing campaigns to high leverage partners in service of converting these prospects into paying customers Youll also tap into this partner network to build a pipeline of influencers to serve as evangelists for Podium<li> <li><strong>Understand the Customer <strong>The customer will be at the core of your work You will identify their pain points and needs understand their business operations figure out best channels by which to reach them and how to speak to them in terms that will resonate and establish Podium as a credible source in their industry Your strategic insights will shape our gotomarket approach amp you will be responsible for disseminating insights across the marketing and broader org <li> <li><strong>Crossfunctional Collaboration<strong> As the Vertical Manager you will collaborate with Sales Product Support and other leaders to align vertical efforts across the organization Your ability to build strong relationships and drive alignment will be crucial to build campaigns that resonate with our customers and prospects<li> <li><strong>Content Leadership<strong> Generating verticalspecific collateral trade show playbooks UGC style videos with the help of the creative team and other marketing campaign documents for partners influencers and trade shows will be a part of your creative responsibilities Your vertical expertise will ensure our messaging is finely tuned to resonate with the target audience<li> <ul><p><strong>What you should have<strong><p> <ul><li>35 years of experience in demand generation lead generation or similar marketing experience preferably in a B2B SaaS environment<li> <li>Strong understanding of digital marketing channels content strategy and campaign execution<li> <li>Exceptional bias to action and a passion to build and execute on marketing strategies that drive significant bookings impact with minimal handholding <li> <li>Proficiency in Excel and familiarity Tableau and SQL to drive insights using data and analytics <li> <li>Customercentric mindset your ability to empathize with customers and put their needs first will be a key differentiator<li> <li>Collaborative mindset your ability to work with different teams and adapt to various situations will be essential in driving successful marketing campaigns<li> <li>Interest in owning several marketing channels and creating conversionoriented content<li> <ul><p><strong>Benefits<strong><p> <ul><li>Open and transparent culture Checkout this video to see what its like to work at Podium <li> <li>Life insurance long and shortterm disability coverage<li> <li>Paid maternity and paternity leave<li> <li>Fertility Benefits<li> <li>Generous vacation time plus three 4day summer holiday weekends<li> <li>Excellent medical dental and vision benefits<li> <li>401k Plan<li> <li>Biannual swag drops with cool Podium gear and apparel <li> <li>A stellar HQ Utah gym with local professional coaches and classes offered<li> <li>Onsite HQ Utah child care center subsidized for employees<li> <li>Additional benefits for fully remote employees<li> <ul><p><em>Podium is an equal opportunity employer Podium provides equal employment opportunities EEO to all employees and applicants for employment without regard to race color religion gender national origin sexual orientation gender identity or expression age disability genetic information marital status or veteran status<em><p>
Database Engineer
Company: Podium
Location: Provo, UT
Posted Mar 16, 2024
<div> <p>At Podium our mission is to help local businesses win Our lead conversion platform powered by AI and integrations helps local businesses convert leads faster communicate easier and make more sales Every day thousands of local businesses utilize our review management communication marketing and payments products <p> <p>Our work and focus on helping local businesses thrive has been recognized across the industry including Forbes Next Billion Dollar Startups Forbes Cloud 100 the Inc 5000 and Fast Companys Worlds Most Innovative Companies<p> <p>At Podium we believe in fostering a culture that thrives on hiring and developing exceptional talent Our operating principles serve as a compass guiding daily behavior and decisionmaking and ensure we hire people who will thrive at Podium If you resonate with our operating principles and are energized by our mission Podium will be a great place for you<p> <div> <p>As a Database Engineer you will work with a remote team of DBEs and DataOps Engineers in a fastpaced dynamic environment Our PostgreSQL databases live in AWS RDS Aurora This position is primarily focused on PostgreSQL and the DBE DBA work style but the overall Data Stores team supports Elasticsearch Redis Kafka Kafka Connect RabbitMQ and Snowflake and there is ample opportunity to add these technologies to your repertoire <p> <p><strong>What you will be doing<strong><p> <ul><li>AWS RDS Aurora PostgreSQL 13+<li> <li>Consulting with and advising product development engineers<li> <li>Rotating oncall and support weeks<li> <li>Upgrades<li> <li>Health metrics observability detection<li> <li>Capacity planning performance tuning<li> <li>Infrastructureascode Terraform<li> <li>Security<li> <li>Automation scripting<li> <li>Documentation<li> <li>Learning to support other data stores <li> <ul><p><strong>What you should have<strong><p> <ul><li>3+ years of RDBMS production experience Postgres preferred mysqloracle ok<li> <li>1+ years working in an AWS preferred or other major cloud environment<li> <li>3+ years working with LinuxUnix environments<li> <li>Infrastructureascode experience Terraform preferred others considered<li> <li>Comfort moving quickly but carefully in a startuppaced environment<li> <li>Desire to grow into a broad data stores engineer beyond just PostgreSQL<li> <li>Passionate about communication and sharing information<li> <ul><p>What we hope you have<p> <ul><li>AWS RDS Aurora<li> <li>Experience working on the systems side of several types of data store technologies <li> <li>Experience shell scripting andor coding especially to automate data store tasks<li> <li>Experience in working with fastmoving highly skilled productcreating Engineers<li> <li>Experience maintaining lowlatency microsecond data stores<li> <li>Experience working on data stores with lowtonodowntime SLOs<li> <li>Experience with database migration packages like Elixirs Ecto<li> <li>Experience with metrics and monitors in Datadog or similar <li> <li>Ansible<li> <li>Docker<li> <li>Elixir or Python<li> <ul>
Senior Financial Analyst
Company: Podium
Location: Provo, UT
Posted Mar 13, 2024
<div> <p>At Podium our mission is to help local businesses win Our lead conversion platform powered by AI and integrations helps local businesses convert leads faster communicate easier and make more sales Every day thousands of local businesses utilize our review management communication marketing and payments products <p> <p>Our work and focus on helping local businesses thrive has been recognized across the industry including Forbes Next Billion Dollar Startups Forbes Cloud 100 the Inc 5000 and Fast Companys Worlds Most Innovative Companies<p> <p>At Podium we believe in fostering a culture that thrives on hiring and developing exceptional talent Our operating principles serve as a compass guiding daily behavior and decisionmaking and ensure we hire people who will thrive at Podium If you resonate with our operating principles and are energized by our mission Podium will be a great place for you<p> <div> <p><strong>The Role<strong><p> <p>As a Senior Financial Analyst at Podium you will serve as the strategic finance partner for specific areas of the business and be responsible for budgeting forecasting and longterm financial planning This means building a relationship and deeply aligning with departmental leadership to partner on the development and execution of focused growth strategies You will be a critical part of refining Podiums growing business by providing financial insights to further drive top and bottomline getting comprehensive exposure to the full Profit and Loss of Podium<p> <p>To be successful in this role you will require a mix of financial and operational competencies and the ability to pay attention to details while also grasping the big picture of the company as a whole You will also need strong communication skills both written and verbal to position and implement ideas within the business effectively If you are someone who is passionate about building a business values efficiency and creative problemsolving using financialquantitative metrics and thrives in a fastpaced open environment then this is the right role for you<p> <p><strong>RESPONSIBILITIES<strong><p> <p>As a Senior Financial Analyst you will play a crucial role in driving the financial success of our organization Your responsibilities will include<p> <ul><li><strong>Financial Modeling Expertise<strong> Collaborate in building and enhancing sophisticated financial models used for budgeting and forecasting financial results across monthly quarterly and annual cycles<li> <li><strong>Key Metric Reporting<strong> Take charge of regular reporting of key metrics such as ARR and churn Ensure our companys reporting dashboards are not only updated but also accurate providing valuable insights<li> <li><strong>Strategic Partnership <strong>Partner closely with department heads to identify and analyze opportunities and risks to revenue and cost goals Act as a strategic advisor fostering datadriven decisionmaking across various departments including Sales Product Engineering Business Development and People Operations<li> <li><strong>Ad Hoc Project Management<strong> Take ownership of managing ad hoc projects on an ongoing basis Examples include partnership deal valuation Profit and Loss for investment cases headcount planning and more Present findings and recommendations to business partners<li> <ul><p><strong>REQUIREMENTS<strong><p> <p>To excel in this role you should possess<p> <ul><li><strong>Educational Background <strong>A BABS degree in Finance Economics or a similar quantitative discipline<li> <li><strong>Experience<strong> 34+ years of financial analysis experience with a thorough understanding of financial statements and budgetforecasting cycles FPampA investment banking consulting PE VC or relevant field<li> <li><strong>Analytical Skills<strong> Strong analytical skills and experience with Excel Salesforce and reporting tools such as Tableau Domo<li> <li><strong>Ownership Mentality<strong> Think like an owner Demonstrate the ability to take ownership and initiative within the tasks assigned to you Work effectively and independently to drive results<li> <li><strong>Work Ethic<strong> Exhibit a strong work ethic a high sense of urgency and the ability to deliver results within tight timelines<li> <li><strong>Communication Skills<strong> Possess excellent and proactive communication skills with the ability to build and foster relationships with business partners<li> <li><strong>SQL Experience<strong> Basic experience with SQL<li> <ul><p><strong>BENEFITS<strong><p> <ul><li>Open and transparent culture <li> <li>Life insurance long and shortterm disability coverage<li> <li>Paid maternity and paternity leave<li> <li>Fertility Benefits<li> <li>Generous vacation time plus three 4day summer holiday weekends<li> <li>Excellent medical dental and vision benefits<li> <li>401k Plan with competitive company matching<li> <li>Biannual swag drops with cool Podium gear and apparel <li> <li>A stellar HQ Utah gym with local professional coaches and classes offered<li> <li>Onsite HQ Utah child care center subsidized for employees<li> <li>Additional benefits for fully remote employees<li> <ul><p><em>Podium is an equal opportunity employer Podium provides equal employment opportunities EEO to all employees and applicants for employment without regard to race color religion gender national origin sexual orientation gender identity or expression age disability genetic information marital status or veteran status<em><p>
Senior Data Scientist
Company: Podium
Location: Provo, UT
Posted Mar 19, 2024
Podium, a company recognized by Forbes and Fast Company, is seeking a Data Scientist with 4+ years of experience. The role involves working with cross-functional teams to uncover insights from complex datasets, develop strategies, and contribute to business growth. The ideal candidate should have expertise in SQL, core statistical concepts, and programming languages like Python, R, git, DBT, Databricks/Snowflake. Benefits include a transparent culture, comprehensive health coverage, generous vacation time, and a child care center at the HQ.
Marketing Operations Manager
Company: Podium
Location: Provo, UT
Posted Mar 12, 2024
<div> <p>At Podium our mission is to help local businesses win Our lead conversion platform powered by AI and integrations helps local businesses convert leads faster communicate easier and make more sales Every day thousands of local businesses utilize our review management communication marketing and payments products <p> <p>Our work and focus on helping local businesses thrive has been recognized across the industry including Forbes Next Billion Dollar Startups Forbes Cloud 100 the Inc 5000 and Fast Companys Worlds Most Innovative Companies<p> <p>At Podium we believe in fostering a culture that thrives on hiring and developing exceptional talent Our operating principles serve as a compass guiding daily behavior and decisionmaking and ensure we hire people who will thrive at Podium If you resonate with our operating principles and are energized by our mission Podium will be a great place for you<p> <div> <p>We are seeking a talented and driven Marketing Operations Manager to join our team This role will play a crucial part in optimizing our marketing system strategies enhancing operational efficiency and quarterbacking key growth initiatives for the marketing team<p> <p>As a Marketing Operations Manager you will be responsible for overseeing the strategic and operational aspects of our marketing initiatives First you will set up run and optimize our marketing automation platform to create a scalable marketing system infrastructure Second you will work closely with the SVP of Marketing to quarterback key crossfunctional initiatives and conduct ad hoc strategic analysis that enables the marketing team to successfully meet objectives<p> <p><strong>What you will be doing<strong><p> <ul><li>Partner with marketing team members to identify pain points and alleviate with streamlined processes and tool automation<li> <li>Own technical support and daytoday operations for various types of marketing campaigns creating automated processes and implementing improvements where necessary<li> <li>Coordinate essential marketing initiatives by collaborating with crossfunctional partners to define scope oversee deliverables allocate necessary resources and develop project plans<li> <li>Ensure the marketing team is enabled to measure and analyze their campaigns through selfserve reporting mechanisms<li> <li>Be a MAPmarketing technology SME who provides training resources and reusable standardized program templates for the marketing team<li> <li>Work closely with other GTM ops data science and business applications teams to assist in executing crossfunctional strategic system projects<li> <ul><p><strong>What you should have<strong><p> <ul><li>A sharp business mind and a proven ability to strategize and implement strategic programs from ideation to launch<li> <li>A datadriven mindset and ability to excel at connecting the dots and solving complex problems<li> <li>35 years of handson Marketo or related platforms experience<li> <li>Experience working in Salesforce or related platforms and a solid knowledge of the sync between the CRM and MAP<li> <li>Understanding of a B2B SaaS marketing function funnel and digital marketing strategies amp tactics<li> <li>Comfort with data analysis Excel Google Sheets light SQL a plus<li> <li>Ability to troubleshoot diagnose and resolve system issues<li> <li>Love for process design and optimization<li> <li>Curiosity for how things work and high attentiveness to detail<li> <li>Technical skills and familiarity with automation tools eg Zapier<li> <ul><p><strong>Benefits<strong><p> <ul><li>Open and transparent culture <li> <li>Life insurance long and shortterm disability coverage<li> <li>Paid maternity and paternity leave<li> <li>Fertility Benefits<li> <li>Generous vacation time plus three 4day summer holiday weekends<li> <li>Excellent medical dental and vision benefits<li> <li>401k Plan with competitive company matching<li> <li>Biannual swag drops with cool Podium gear and apparel <li> <li>A stellar HQ Utah gym with local professional coaches and classes offered<li> <li>Onsite HQ Utah child care center subsidized for employees<li> <li>Additional benefits for fully remote employees<li> <ul><p><em>Podium is an equal opportunity employer Podium provides equal employment opportunities EEO to all employees and applicants for employment without regard to race color religion gender national origin sexual orientation gender identity or expression age disability genetic information marital status or veteran status<em><p>
Product Support Expert - Contractor (Medellín, Colombia)
Company: Podium
Location: Remote
Posted Mar 13, 2024
<div> <p>At Podium our mission is to help local businesses win Our lead conversion platform powered by AI and integrations helps local businesses convert leads faster communicate easier and make more sales Every day thousands of local businesses utilize our review management communication marketing and payments products <p> <p>Our work and focus on helping local businesses thrive has been recognized across the industry including Forbes Next Billion Dollar Startups Forbes Cloud 100 the Inc 5000 and Fast Companys Worlds Most Innovative Companies<p> <p>At Podium we believe in fostering a culture that thrives on hiring and developing exceptional talent Our operating principles serve as a compass guiding daily behavior and decisionmaking and ensure we hire people who will thrive at Podium If you resonate with our operating principles and are energized by our mission Podium will be a great place for you<p> <div> <p><span>Our Customer Support efforts are essential to our customers experience helping to answer questions troubleshoot customer inquiries and working creatively to keep customers working on what matters most growing their business <span><p> <p><span>People who thrive in this role are curious and creative theyre driven by empowering others to be successful Theyre energized by the opportunity to be challenged and enjoy growing and stretching their skills every day The customer is at the center of everything we do<span><p> <p><strong>What you bring<strong><p> <ul><li><strong>Customer Obsession<strong><span> Youre passionate about empowering customers and love the challenge of finding what will help them most<span><li> <ul><ul><li><strong>Curiosity <strong><span>You are not afraid to ask questions and have an always learning mantra<span><li> <ul><ul><li><strong>Ownership <strong><span>You proactively set high standards and follow through on goals and take responsibility for your performance<span><li> <ul><ul><li><strong>Adaptability <strong><span>You thrive in a dynamic environment and are comfortable with ambiguity and changing customer priorities and needs<span><li> <ul><ul><li><strong>Communication<strong><span> Youre an excellent communicator and thrive at creating clarity and alignment Organization and prioritization are key tools in your tool kit<span><li> <ul><p><strong>What you will be doing<strong><p> <ul><li><span>You will work with Podium customers to answer howto questions and troubleshoot the Podium platform When customers have questions you have answers<span><li> <li><span>You will deliver a humanfirst experience and resolutions for customers through voice and written interactions across chat email phone and Podium tools in a timely and accurate manner<span><li> <li><span>You will become an expert in Podium products both at a technical and customer usecase level<span><li> <li><span>You will not stop at a simple resolution but will look for opportunities to help customers maximize their value from Podium looking for new ways to work smarter and delight customers<span><li> <li><span>You will work with Podium to increase organizational efficiencies share feedback and help others work smarter while driving customer value higher<span><li> <li><span>You will collaborate with certain Podium departments Sales Onboarding Account Management Retention etc to increase customer engagement and contribute to retaining customers long term <span><li> <ul><p><strong>General terms of contract fulfillment<strong><p> <ul><li><span>Ticket Resolution + Case Volume<span><li> <li><span>Customer Satisfaction + Quality of Customer Interactions<span><li> <ul><p><strong>What experience you should have<strong><p> <ul><li><span>MUST SPEAK ENGLISH FLUENTLY<span><li> <li><span>Must be geographically based in Medellín<span><span> Colombia<span><li> <li><span>23 years of providing SoftwareasaService SaaS customer support to businesses with examples where youve influenced customers for the better<span><li> <li><span>Demonstrated background of providing support for multiple online software or SaaS products andor IT experience<span><li> <li><span>Experience building best practices geared towards support quality and efficiencies potentially from having served as a Subject Matter Expert SME or in other roles<span><li> <li><span>The ability to balance working independently and through ambiguity while contributing to improving customer satisfaction<span><li> <li><span>Multiple examples of prioritizing for highest impactvalue work amongst competing priorities or demands<span><li> <li><span>You are familiar with basic web technologies ex HTML CSS JSON and JavaScript<span><li> <li><span>You are familiar with navigating and working with multiple support systems ex Zendesk Freshdesk Service Cloud ServiceNow LiveAgent Intercom Salesforce Twilio etc<span><li> <ul><p><strong>What you should know<strong><p> <ul><li><span>Must be available to provide the services within US business hours<span><li> <li><span>Starting compensation at $1300 USD per month <span><li> <ul>