Jobs at Podium
34,313 open positions
Customer Support Contractor (Philippines)
Company: Podium
Location: Remote
Posted Nov 18, 2023
Podium is a company dedicated to assisting local businesses in their growth and success. They offer a range of services including communication simplification, payment collection, online review facilitation, and marketing campaign launching. Podium's commitment to local businesses has earned them recognition from Forbes, Inc. 5000, and Fast Company. The company values customer obsession, creativity, and continuous improvement. They seek employees who are curious, creative, and customer-focused. The role involves providing software-as-a-service (SaaS) customer support, troubleshooting, and delivering a 'human-first' experience. The ideal candidate should have 2-3 years of SaaS customer support experience, fluency in English, and familiarity with web technologies and support systems. The compensation for this role is $1100 USD per month.
Expansion Account Executive
Company: Podium
Location: Provo, UT
Posted Mar 07, 2024
Podium, a local business growth platform, is seeking an Expansion Account Executive with 1-3 years of SaaS closing experience. The role involves generating new business from existing clients, identifying up-selling opportunities, and increasing account values. The ideal candidate should have a deep understanding of the marketing technology industry, excellent communication skills, and the ability to thrive in a fast-paced environment. Benefits include a transparent culture, career growth opportunities, a gym, free meals, and more. Podium is an equal opportunity employer.
Technical Solutions Lead, Phones
Company: Podium
Location: Provo, UT
Posted Dec 02, 2023
Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status. Excellent communication and interpersonal skills are a must, in addition to being a technical expert with the ability to install, configure, and troubleshoot cloud-based VoIP solutions systems and related software for Podium customers. Responsibilities: Serve as the company SME on telephony, VoIP, and networking Own a program focused on building and iterating on Podium's recommended hardware and network requirements for new customers Partner with Sales and Onboarding to develop network evaluation criteria to ensure customers are set up for success with Podium Phones from day 1 Develop standardized product and network troubleshooting processes and documentation for Onboarding and Support teams including escalation paths Serve as an escalation point for difficult-to-diagnose technical issues related to Phones, especially with respect to network and connectivity problems Work closely with Engineering and Product teams to provide feedback on customer needs and product improvements Requirements: 5+ years of experience in VoIP technical /network support or related field Proven technical knowledge in phone systems, VoIP, and network connectivity Familiarity with VoIP protocols such as SIP, RTP, and RTCP Experience troubleshooting VoIP quality issues such as jitter, latency, packet loss, and echo Knowledge of network infrastructure and protocols, including LAN, WAN, VLAN, and QoS CCNA certification or other network certifications a plus Excellent communication and interpersonal skills, with ability to communicate complex information in a clear and simple way Strong problem-solving and analytical skills Ability to work independently and as part of a team Willingness to learn new technologies and adapt to changing environments Willingness to travel as needed (trade shows, customer locations) BENEFITS Open and transparent culture - Checkout this video to see what it’s like to work at Podium Life insurance, long and short-term disability coverage Paid maternity and paternity leave Fertility Benefits Generous vacation time, plus three 4-day summer holiday weekends Excellent medical, dental, and vision benefits 401k Plan Bi-annual swag drops with cool Podium gear and apparel A stellar HQ (Utah) gym with local professional coaches and classes offered Onsite HQ (Utah) child care center, subsidized for employees Additional benefits for fully remote employees Podium is an equal opportunity employer. This role will be responsible for building our operational processes around customer network evaluation and improvement, network and telephony troubleshooting, and providing thought leadership and expertise on VoIP and telephony to cross-functional teams throughout Podium. We also embody our company values in all that we do, which always starts with being Customer Obsessed, followed by Be a Founder, Zero Drama, and Enjoy the Ride. From time to time this role may also assist with communicating the technical specifications and network requirements of our phone products and to potential customers. Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies. The Technical Solutions Lead will be a critical part of scaling Phones and hardware at Podium. We look for people who are curious, creative and are willing to do the work to be a little better every day. Using Podium, local businesses can simplify the way they communicate with their customers—from collecting payments to facilitating online reviews to launching marketing campaigns, and much more.
Account Executive Manager
Company: Podium
Location: Provo, UT
Posted Mar 07, 2024
Podium is a local business platform that helps businesses convert leads, communicate, and make sales. Their AI-powered tools include review management, communication, marketing, and payments. Podium has been recognized by Forbes, Inc. 5000, and Fast Company. They value hiring exceptional talent and fostering a culture of radical candor. The role involves closing new business, evangelizing the Podium story, and exceeding sales quotas. The ideal candidate has leadership experience, a passion for modernizing local business, and proven success in B2B software sales.
Director of Sales Development
Company: Podium
Location: Provo, UT
Posted Dec 16, 2023
Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status. What you will be doing: Lead, coach, and manage 3-5 Sales Development Team Leads to ensure consistent practices and processes to hit pipeline goals focused on new logo acquisition Develop, maintain, and drive strategy of the SDR organization in alignment with company goals and objectives Build, implement and refine Sales Development operations and practices to ensure high degree of efficiency, effectiveness, and personalization Identify, track and present key performance metrics to management demonstrating success and calling out areas requiring attention Collaborate and align with Marketing, Sales and Operations leadership to ensure we are operating effectively as one unit Communicate effectively within the organization and cross-functional partners Create development programs that support the established promotion path for SDRs What you should have: 3+ years SDR/sales management experience 6+ years experience in sales Fluency in prospecting tools and platforms (Salesforce, Gong, Outreach, Chilipiper, etc.) and understanding of highly effective prospecting strategies and tactics Experience working in a rapidly growing, fast-paced organization selling SaaS solutions, ranging from SMB to enterprise companies Bachelor's Degree preferred BENEFITS Transparent culture Work in this building in Lehi, UT Great opportunities for career growth A stellar onsite gym with local professional coaches, morning and night classes offered Weekly free lunch, breakfast and smoothies Swag Podium is an equal opportunity employer. We also embody our company values in all that we do, which always starts with being Customer Obsessed, followed by Be a Founder, Zero Drama, and Enjoy the Ride. Podium is looking for an experienced Sales Development Director to join our team. In this role you will bring your sales and leadership experience to manage a team of 3-6 sales development team leads and their respective teams. Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies. We look for people who are curious, creative and are willing to do the work to be a little better every day. Using Podium, local businesses can simplify the way they communicate with their customers—from collecting payments to facilitating online reviews to launching marketing campaigns, and much more. Podium exists to help local businesses win.
Account Executive Manager
Company: Podium
Location: Provo, UT
Posted Dec 16, 2023
In our work together we embody our values: Be a founder, Murder drama, and Enjoy the ride. Podium has a positive, diverse, and supportive culture and was recently named one of Inc. Magazine’s Best Workplaces for 2019. For more about our product, watch this video. Using our platform, businesses of all sizes can connect with customers via text to do things like request payments, collect reviews, and sell products, in a modern, convenient way. We look for people who are curious, creative and work to be a little better every day. Our work streamlining this process for local businesses has awarded us recognition on top industry lists, such as Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000 (13), and Fast Company’s World’s Most Innovative Companies — in the last year alone. What you will be doing: Successfully help team members close new business Master the ability to evangelize the Podium story Achieve and exceed team monthly and quarterly quotas Align Podium solutions with prospect business objectives/needs Build new territories Hire and scale your team Comfortable leading with radical candor and are willing to have tough conversations What you should have: Passion for modernizing the way business happens locally and empowering SMBs Demonstrated leadership ability Tenacious hunger to win business and close deals Demonstrated experience and success in a sales role, preferably software sales Experience with quota and commission compensation structure Ability to confidentially and effectively speak with prospects of all levels (including CEO’s & VPs) Excellent written and verbal communications skills Highly organized and strong time management skills Ability to work in fast paced, changing environment with minimal direction Self driven, motivated and results oriented 1+ years managing Account Executives What we hope you have: 4-year degree preferred in Business or related field 3+ years B2B software sales experience Proven success in penetrating new markets and closing new business Consistent over-achievement in past and current positions Proven prospecting and sales cycle management skills Benefits Open and transparent culture - Checkout this video to see what it’s like to work at Podium Life insurance, long and short-term disability coverage Paid maternity and paternity leave Fertility Benefits Generous vacation time, plus three 4-day summer holiday weekends Excellent medical, dental, and vision benefits 401k Plan Bi-annual swag drops with cool Podium gear and apparel A stellar HQ (Utah) gym with local professional coaches and classes offered Onsite HQ (Utah) child care center, subsidized for employees Additional benefits for fully remote employees We also embody our company values in all that we do, which always starts with being Customer Obsessed, followed by Be a Founder, Zero Drama, and Enjoy the Ride. DESCRIPTION Podium is a suite of messaging tools for local business. Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies.
Customer Success Manager I - SMB
Company: Podium
Location: Provo, UT
Posted Dec 06, 2023
Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status. Familiarity with CRM and customer support software. Knowledge of online reputation management and customer feedback processes. What you should have: 1+ years in a customer-facing role, such as Customer Success Manager, Account Manager, or Client Services Manager, preferably in the software or SaaS industry Strong communication and interpersonal skills, with the ability to build rapport and credibility with customers at all levels. Benefits Open and transparent culture Life insurance, long and short-term disability coverage Paid maternity and paternity leave Fertility Benefits Generous vacation time, plus three 4-day summer holiday weekends Excellent medical, dental, and vision benefits 401k Plan Bi-annual swag drops with cool Podium gear and apparel A stellar HQ (Utah) gym with local professional coaches and classes offered Onsite HQ (Utah) child care center, subsidized for employees Additional benefits for fully remote employees Podium is an equal opportunity employer. Regularly conduct check-ins to assess customer satisfaction, identify opportunities for improvement, and offer solutions to optimize their usage Act as the primary point of contact for customer inquiries, issues, and escalations. You will ensure customer satisfaction, manage product adoption, and effectively accelerate value for our customers. What we hope you have: Experience with customer success platforms and tools. Act as a customer advocate within the company, relaying feedback to the product and engineering teams to drive continuous improvement. Excellent problem-solving and analytical abilities to understand and address customer challenges effectively.
Strategic Account Executive
Company: Podium
Location: Provo, UT
Posted Nov 06, 2023
Podium is a suite of messaging tools designed to help local businesses communicate with customers via text. The platform allows businesses to request payments, collect reviews, and sell products. Podium has received recognition from Forbes, Inc. 5000, and Fast Company for its innovative approach. The company values customer obsession, foundership, zero drama, and enjoying the ride. As a Strategic Account Executive, one would be responsible for managing relationships with high-value clients, ensuring customer satisfaction, and driving revenue growth. The role requires 3+ years of mid-market/enterprise account executive experience, strong communication skills, and the ability to think at scale while balancing customer experience outcomes.
Product Support Expert - Contractor (Philippines)
Company: Podium
Location: Remote
Posted Dec 13, 2023
You will collaborate with certain Podium departments (Sales, Onboarding, Account Management, Retention, etc.) You will work with Podium to increase organizational efficiencies, share feedback, and help others work smarter while driving customer value higher. When customers have questions, you have answers! You will deliver a “human-first” experience and resolutions for customers through voice and written interactions across chat, email, phone, and Podium tools in a timely and accurate manner. General terms of contract fulfillment: Ticket Resolution + Case Volume Customer Satisfaction + Quality of Customer Interactions What experience you should have: MUST SPEAK ENGLISH FLUENTLY Must be geographically based in Metro Manila (Philippines) 2-3 years of providing Software-as-a-Service (SaaS) customer support to businesses with examples where you’ve influenced customers for the better Demonstrated background of providing support for multiple online software or SaaS products and/or IT experience Experience building best practices geared towards support quality and efficiencies, potentially from having served as a Subject Matter Expert (SME) or in other roles The ability to balance working independently and through ambiguity while contributing to improving customer satisfaction Multiple examples of prioritizing for highest impact/value work amongst competing priorities or demands You are familiar with basic web technologies (ex: HTML, CSS, JSON, and JavaScript) You are familiar with navigating and working with multiple support systems (ex: Zendesk, Freshdesk, Service Cloud, ServiceNow, LiveAgent, Intercom, Salesforce, Twilio etc) What you should know: Must be available to provide the services within U.S. business hours of 9pm - 1pm Philippines Standard Time (your availability will be determined and confirmed when the contract is awarded). You will become an expert in Podium products, both at a technical and customer use-case level. You will not stop at a simple resolution, but will look for opportunities to help customers maximize their value from Podium, looking for new ways to work smarter and delight customers! to increase customer engagement and contribute to retaining customers long term! What you will be doing: You will work with Podium customers to answer how-to questions and troubleshoot the Podium platform. Compensation: Contractual pay is $1100 USD / month
Database Engineer
Company: Podium
Location: Provo, UT
Posted Dec 06, 2023
This position is primarily focused on PostgreSQL and the DBE (DBA) work style, but the overall Data Stores team supports Elasticsearch, Redis, Kafka, Kafka Connect, RabbitMQ, and Snowflake, and there is ample opportunity to add these technologies to your repertoire. What you will be doing: AWS RDS Aurora PostgreSQL 13+ Consulting with and advising product development engineers Rotating on-call and support weeks Upgrades Health - metrics / observability / detection Capacity planning, performance tuning Infrastructure-as-code (Terraform) Security Automation / scripting Documentation Learning to support other data stores What you should have: 3+ years of RDBMS production experience (Postgres preferred, mysql/oracle ok) 1+ years working in an AWS (preferred) or other major cloud environment 3+ years working with Linux/Unix environments Infrastructure-as-code experience (Terraform preferred, others considered) Comfort moving quickly but carefully in a startup-paced environment Desire to grow into a broad data stores engineer beyond just PostgreSQL Passionate about communication and sharing information What we hope you have: AWS RDS Aurora Experience working on the systems side of several types of data store technologies Experience shell scripting and/or coding, especially to automate data store tasks Experience in working with fast-moving, highly skilled product-creating Engineers Experience maintaining low-latency (microsecond) data stores Experience working on data stores with low-to-no-downtime SLOs Experience with database migration packages like Elixir’s Ecto Experience with metrics and monitors in Datadog or similar Ansible Docker Elixir or Python Our PostgreSQL databases live in AWS RDS Aurora. We also embody our company values in all that we do, which always starts with being Customer Obsessed, followed by Be a Founder, Zero Drama, and Enjoy the Ride. As a Database Engineer, you will work with a remote team of DBEs and DataOps Engineers in a fast-paced dynamic environment. Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies. We look for people who are curious, creative and are willing to do the work to be a little better every day. Using Podium, local businesses can simplify the way they communicate with their customers—from collecting payments to facilitating online reviews to launching marketing campaigns, and much more. Does that sound like you? Podium exists to help local businesses win.
Senior Product Support Specialist
Company: Podium
Location: Provo, UT
Posted Nov 18, 2023
Podium is a company dedicated to assisting local businesses in their growth and success. They offer a range of services including payment collection, online review facilitation, and marketing campaigns. Podium's commitment to local businesses has earned them recognition from prestigious industry sources. The company values customer obsession, creativity, and continuous improvement. They are seeking a Customer Support team member who is curious, creative, and customer-focused. The role involves partnering with customers to answer questions, troubleshoot issues, and maximize their use of Podium's services. The ideal candidate should have 2-3 years of SaaS customer support experience, technical knowledge, and familiarity with various support systems. Podium offers competitive compensation, benefits, and opportunities for career growth.
Software Engineer - Ecosystem
Company: Podium
Location: Remote
Posted Nov 15, 2023
Podium, a company recognized for its work in helping local businesses thrive, is seeking a full stack software engineer based in Brazil. The role involves empowering small businesses to succeed through a robust integration and automation platform. Podium offers a stimulating environment where Engineering, Product, and Design teams collaborate. Benefits include a remote-first work culture, competitive salary, generous vacation time, and a growth-oriented career plan.