Jobs at RingCentral
928 open positions
Senior Solutions Architect
Company: RingCentral
Location: Remote
Posted Sep 21, 2023
Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you are hired in Colorado, California, Nevada, New York, Maryland, Washington, Connecticut, and Rhode Island, the compensation range for this position is between $103 , 200 to 154 , 980 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. The salary may vary depending on your location, skills, and experience. RingCentral is headquartered in Belmont, California, and has offices around the world. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. You will collaborate with cross-functional teams, including sales, engineering, and project management, to understand client requirements, assess technical feasibility, and develop scalable and robust architecture solutions. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now. Work with third-party vendors Partner with Product Manager to design and create user stories and future vision Tactical Hands-on coding is sometimes required Work with management to drive and plan projects that meet deliverable dates Provide guidance and support to project managers, engineers, and developers throughout each project's lifecycleDesired Skills: Experience designing innovative solutions while balancing limitations Experience in a SaaS environment and with microservices architecture Deep understanding of API Design and cloud infrastructure Understanding of software development and deployment life cycles Strong analytical, problem-solving, and conceptual abilities Excellent verbal and written communication skills Experience with information processing fundamentals and best practices Ability to prioritize tasks, especially when under pressure Above-average leadership and collaboration abilities Ability to work in a very diverse multicultural environment Able to develop and document technical initiatives into practical strategiesDesired Qualifications: Bachelors in Computer Engineering, Computer Science, or a related field with 5+ years of formal related experience Experience with Node.JS, React, AWS, GitHub, APIs, Jenkins, Helm, Docker, ExpressJS, Jenkins, and Middleware/proxy development AWS Solutions Architect Certification API Management and Product Development experience 2+ years of Customer-facing/consulting experience preferred Telephony experience preferredWhat we offer: RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.) To succeed in this role you must have experience in: Participate in the planning, definition, and high-level design of software and system integration Research, identify, and explore software solution alternatives Lead systems design and API integrations with existing applications, systems, and platforms Analyze the cost and performance of a solution and evaluate tradeoffs.
Senior Financial Analyst, GTM
Company: RingCentral
Location: Greater Denver Area
Posted Sep 24, 2023
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. RingCentral is headquartered in Belmont, California, and has offices around the world. Please do not forward resumes to our jobs or company aliases, RingCentral employees, or any other company contacts and locations. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. The salary may vary depending on your location, skills, and experience. What we offer: Comprehensive medical, dental, vision, disability, life insurance Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter Benefits 401K match and ESPP Flexible PTO Wellness programs including 1:1 wellness coaching through TaskHuman and meditation guidance through Headspace Paid parental leave and new parent gift boxes Pet insurance Employee Assistance Program (EAP) with counseling sessions available 24/7 Rocket Lawyer services that provide legal advice, document creation and estate planning Employee bonus referral program About RingCentral RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now. Disclaimer - To all recruitment agencies: RingCentral does not accept agency resumes. This role is Hybrid, in office 30 business days per quarter, at any of our offices: Belmont, CA headquartersDenver, CODallas, TXCharlotte, NCResponsibilities: Sales and Marketing Unit Economics Use key SaaS metrics - ARPU, Churn, MRR, cost to book to build 5-year unit economics model Shape the go-to-market strategy, set bookings target based on analysis driven from unit economics Sales and Marketing Efficiency : Prepare dynamic excel templates to measure & report GTM productivity and efficiency metrics to drive continuous improvement Help business leaders and their team conceive and plan for a more effective scalable and sustainable approach to GTM strategy development, planning, operations and execution through best-in-class business intelligence, modelling, and reporting Sales and Marketing capital allocation : Measure S&M efficiency to drive optimal capital allocation during Annual Planning Preparing monthly and quarterly management reporting - analyzing financial results, distilling/synthesizing key trends, assessing current and future business risk, and communicating key messages to senior managementQualifications: 3-5 years of experience in sales FP&A, equity research, investment banking or related fields Bachelor or Master's degree in Finance, Accounting or Economics Experience supporting major functional areas within an organization, with experience in financial analysis, and business metric reporting Experience with financial systems such as Hyperion, Cognos, Business Objects, SAP, Anaplan, Adaptive, Tableau or Netsuite High proficiency in Excel - building financial and decision support models Self-starter that adapts well to change in a fast-paced, dynamic workplace Clear and effective communication skills, both verbal and written Great attitude, willingness to perform and get things done.This role is Hybrid, in office 30 business days per quarter, at our Belmont, CA headquarters.The compensation range for full-time employees for this position is: for California, between $84,000 and $120,000 base salaryfor Denver, Colorado, between $72,000 and $88,000 base salary...in addition to eligibility for variable pay and benefits. RingCentral is an equal opportunity employer that truly values diversity.
Product Manager/Sr, AI Conversational Insights
Company: RingCentral
Location: Remote
Posted Sep 22, 2023
Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. The salary may vary depending on your location, skills, and experience. If you are hired in Belmon, the compensation range for this position is between $138,000.00 and $172,000.00 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. RingCentral is headquartered in Belmont, California, and has offices around the world. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. In this role you will: Define product requirements for automated analysis and topic identification in recorded conversations.Work with customers, sales, marketing, and other business stakeholders to introduce products to UC/CC markets.Assists with tracking, organization, and responses to customer/market inquiries.Create an AI Insights roadmap that aligns with critical areas of the business and unlocks value.Drive alignment between AI Insights and RingCentral's overall AI vision by working with the product leadership team.Collaborate cross-functionally with analytics teams, engineering teams, and groups of passionate stakeholders dedicated to improving our customer experience.Desired background & experience:3+ years of analytics experienceStrong SQL skillsProficiency in Python or RHands-on experience in statistics and machine learning, both in building and maintaining models, as well as coaching and helping analysts choose the suitable methods to solve the problem at handAdvanced knowledge of data visualization and BI in Looker or TableauAdvanced knowledge of data models, infrastructure, and data architectureComfort with ambiguity, evolving priorities, and an ability to lead a team and operate autonomouslyAbility to explain technical analyses to non-technical audiencesWhat we offer: Comprehensive medical, dental, vision, disability, life insurance Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits 401K match and ESPP Flexible vacation Wellness programs including 1:1 coaching and meditation guidance Paid parental and pregnancy leave and new parent gift boxes Family-forming benefits (IVF, Preservation, Adoption etc.) First, a little about us, we're the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction-giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device. RingCentral is an equal opportunity employer that truly values diversity.
Senior Product Manager - Voice Collaboration (Full Time; Multiple Openings; Remote)
Company: RingCentral
Location: Remote
Posted Sep 27, 2023
Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. The salary may vary depending on your location, skills, and experience. RingCentral is headquartered in Belmont, California, and has offices around the world. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. Experience with UX/UI, product interaction design, lifecycle management, POC, pre-sales, marketing, business development, developing KPIs, product management cycle, and cloud voice, video, and messaging communication products is required.What we offer: Comprehensive medical, dental, vision, disability, life insurance Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits 401K match and ESPP Paid time off and paid sick leave Wellness programs including 1:1 coaching and meditation guidance Paid parental and pregnancy leave and new parent gift boxes Family-forming benefits (IVF, Preservation, Adoption etc.) RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now. About RingCentralRingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. RingCentral is an equal opportunity employer that truly values diversity. Bachelor's degree or equivalent in Computer Engineering, Biotechnology or a related field plus five (5) years of related experience is required.
Senior Account Executive, Enterprise
Company: RingCentral
Location: Remote
Posted Sep 22, 2023
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. RingCentral is headquartered in Belmont, California, and has offices around the world. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now. About RingCentralRingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. RingCentral is an equal opportunity employer that truly values diversity. RingCentral's work culture is the backbone of our success. Consistently strike / exceed quarterly & annual sales targets.Technology field sales - greenfield space leveraging remote resources (engineering, marketing, business development, etc) Partnering with the regional VAR's to effectively identify, engage and deliver new customersOwning strategy around funnel, pipeline, forecasting - owning GTM for respective patch.Demonstrated experience managing complex sales cycles and negotiating win-win agreements based on value-based selling.Qualifications:4 + years of technology solution-based selling in to Large Enterprise accounts (SaaS, Unified Communications, Cloud applications, VoIP, telephony)Demonstrated sales record of obtaining / exceeding quota.Skilled in conducting presentations, online web demos, adhering and adopting a measured sales processSuccess prospecting, engaging, acquiring net new logosStrong interpersonal skills, ability to convey and relate ideas to others Entrepreneurial flare - ability to learn and adapt quicklyVibrant and energetic attitude, willingness to perform and get things doneBS degree, continued training and education preferredcom proficiencyWhat we offer: (For FTE Roles only)RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.) Comprehensive medical, dental, vision, disability, life insurance Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter Benefits 401K match and ESPP Flexible PTO Wellness programs including 1:1 wellness coaching through TaskHuman and meditation guidance through Headspace Paid parental leave and new parent gift boxes Pet insurance Employee Assistance Program (EAP) with counseling sessions available 24/7 Rocket Lawyer services that provide legal advice, document creation and estate planning Employee bonus referral program RingCentral's Enterprise Sales team is leading a massive change in the way s o me of the world's best-known companies and organizations communicate and collaborate. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location.
Manager, PS CC Engineering
Company: RingCentral
Location: Remote
Posted Sep 16, 2023
desirable.Enterprise telephony industry experience with solutions like inContact, Nice, Verint, Genesys, Cisco, Avaya, Microsoft, Mitel, Broadsoft, Five9s, 8x8, Talkdesk, Aspect, etc. Industry related certifications including; PMP, Agile, Six Sigma, ITIL, etc. By combining a hosted, multi-extension business phone system with advanced voice and fax functionality, RingCentral simplifies business communication for modern, flexible business environments. RingCentral is headquartered in Belmont, California.RingCentral is an EEOC employer. is highly desirableDemonstrated success with implementations of scale (hundreds of sites, thousands of users), complexity, and high-profile enterprise customersAbility to coach professionals at all levels of development, from early career hires to the experienced professional wanting to enhance already robust skillsStrong understanding and experience with Customer Experience (CX) and Customer Journey Mapping valuableDetail and results oriented; skilled at both planning and hands-on executionSelf-motivated individual capable of working in a fast-paced, dynamic environmentDesire experience leading the development of new professional service offerings and associated artifacts such as standard SOWs, delivery methodologies, delivery best practices, etc.Must be customer and relationship-focused with strong interpersonal and communication skills Now, a little more about us... RingCentral, Inc. (NYSE: RNG) provides cloud computing based business phone systems designed for today's mobile and distributed business world. Responsibilities:Managing a team of delivery engineers delivering Contact Center as a Service (CCaaS) projects in North AmericaDelivering on and helping to create a standardized documented methodology and ensuring consistency of reporting for roll-up of PMO wide updates for executive consumptionDevelop the delivery engineering team by increasing their skills, competencies, adherence to Best Practices, and compliance with Professional Services standardsPartner with Sales, Customers Success, Support, and Product Management to delight customers and ensure the highest levels of Customer SatisfactionWork cross-functionally to communicate technology vision, evolution, project scope, timeline, and dependencies for technology-based developments.Own initiatives to develop the team, deliver organizational improvements, and evolve business strategyEnsure key initiatives aligned with the business strategy are meeting required timelines and executive commitmentsSupervise the creation of repeatable code libraries, to streamline deployment Qualifications: Minimum 2+ years leading customer facing organizations such as, Professional Services, Customer Support, or Customer Success3+ years in Professional Services customer facing experienceBachelor's Degree or equivalent work experience. RingCentral fosters career development and provides leadership training, education, workshops, and coaching for all employees. The RingCentral technology platform eliminates the need for expensive and technically complex on-premise legacy phone systems. RingCentral is looking for a Manager of Professional Services CC Engineering who will lead a team of contact center delivery engineers. This is an opportunity to help lead and evolve a critical function within the Professional Services organization for a recognized leader in global cloud communications .
Professional Services CC Engineering Lead
Company: RingCentral
Location: Greater Denver Area
Posted Sep 16, 2023
Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. The salary may vary depending on your location, skills, and experience. If you are hired in Colorado, the compensation range for this position is between $104,000-$114,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.RingCentral is an equal opportunity employer that truly values diversity. The culture of the Professional Services Department is highly motivated and hard working.Responsibilities:Standard PS Engineer dutiesFunctions as a technical SME for the rest of the teamProvides trainings, both onboarding new hires and knowledgebase upskilling for the teamMentors new hires and low-performing team members during a PIPMonitors, evaluates, and suggests changes to process and procedure from an individual-contributor perspectiveCapable of resolving low-to-medium escalations from their teamDeliver low-level coachings~50% billable utilization & other duties as assignedCreate processes and tools catered to individual clientsBe a reference for best practices in customer service, deployment of RingCentral solutions, troubleshooting, training documentationProviding and updating technical architecture leadership, analysis, design, development, and enhancementExpertise in integrations and most recent RC system updatesLiaison to product teamOffer, create, and assemble process or product improvementsWork to configure solutions for customers with highly technical needsComfortable with tools that increase efficiency, ex: MacroExpress, TextEditor, creating custom configuration filesCreate processes and tools catered to individual clientsQualifications:Excels at PS Engineer III role and requirementsStrong technical understanding of the RingCentral solution portfolio & processMust possess strong analytical skills with the ability to identify, analyze, interpret and solve both practical as well as highly complex problems.5+ years in customer focused role - post sales technical supportAbility to work efficiently in a highly demanding, team-oriented and fast paced environment.Self-motivated with the ability to dive right in, be effective and make a difference.Ability to see bigger picture of individual issues brought upHas a creative approach to tackling obstacles and problems; thinking outside the box to help customers to meet design requirements.Meeting the timelines set by the customer and project manager for deliverables, while also handling last minute requests and escalations that require immediate attention.Demonstrated success with strong customer interface skills especially negotiations, ability to manage multiple concurrent projects, and overcoming project obstaclesDemonstrated understanding of efficient process and product improvements/ steps to successDemonstrated ability to lead and influence peers Well versed and experienced in all RingCentral segments and product linesOffers recommendations and a consultative approach to clientsDemonstrated self motivation to expand personal skill set and taking additional responsibilities outside of current role within the organizationTrack record of clean Go-Lives, with minimal changesTrack record of in-depth P&Ds with minimal changes after sign offTrack record of high customer satisfactionOffered, created, and assembled process or product improvementsTrack record of providing solutions for customers with highly technical needsAbout RingCentralRingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. This could be directly consulting, planning, and designing a setup of an account with the customer, building out those design plans, or traveling to an onsite location to train and deploy our phone systems. As a product specialist, being completely up to date on the ins and outs of new releases in required. This may include working directly with our customers to ensure adoption of the RingCentral system, or working internally to complete the implementation of a project plan.
Senior Director, Product Strategy and Growth
Company: RingCentral
Location: Peninsula
Posted Sep 26, 2023
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. RingCentral is headquartered in Belmont, California, and has offices around the world. Skilled in strategy development, including project prioritization, hypotheses development, financial and business modeling, strategic options identification, consensus building, and implementation. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. IIf you are hired in Belmont, the base salary for this position is between $188,000 and $266,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Background in enterprise-driven SaaS software industry, contact center, collaboration, unified communication, and cloud technology experience a plus.About RingCentral:RingCentral's work culture is the backbone of our success. Ability to conduct fact-based market analysis, build clear and concise presentations, and communicate effectively. RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. RingCentral is an equal opportunity employer that truly values diversity. Strong project management skills; project management experience leading complex projects.
Senior Software Engineer
Company: RingCentral
Location: Greater Denver Area
Posted Sep 23, 2023
Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. The salary may vary depending on your location, skills, and experience. RingCentral is headquartered in Belmont, California, and has offices around the world. If you are hired in Colorado or North Carolina, the compensation range for this position is between $99,360 and $146,500 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. If you're a talented, ambitious, creative thinker, RingCentral is the perfect environment to join a world class team and bring your ideas to life. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now. This is your chance to help imagine, develop and deliver products that raise the technological bar, and power human connections. Proficiency in UI framework and experience in developing web interfaces using JavaScript, React/Redux, and NodeJS Exposure to backend frameworks and experience in developing middleware services using Spring/Hibernate, and JavaWhat we offer: Comprehensive medical, dental, vision, disability, life insurance Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits 401K match and ESPP Paid time off and paid sick leave Wellness programs including 1:1 coaching and meditation guidance Paid parental and pregnancy leave and new parent gift boxes Family-forming benefits (IVF, Preservation, Adoption etc.)
Sales Enablement Manager - Enterprise
Company: RingCentral
Location: Greater Denver Area
Posted Sep 20, 2023
Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you are hired in Colorado, California, Nevada, New York, Maryland, Washington, Connecticut, Rhode Island, the compensation range for this position is between $92,880 - 137,760 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. The salary may vary depending on your location, skills, and experience. RingCentral is headquartered in Belmont, California, and has offices around the world. Excellent communication, presentation, and interpersonal skills. Technology solution-based selling (SaaS, UCaaS, CCaaS, EX, Cloud applications, VoIP) Strong grasp of enterprise selling dynamics, sales methodologies, and value-based selling techniques. If you are a proactive, innovative, and results-driven individual, we want to hear from you! About RingCentralRingCentral is a leading global provider of cloud-based business communications and collaboration solutions that seamlessly combine phone, messaging, video meetings, and contact center. Familiarity with SFDC and sales enablement tools such as HighSpot, Gong, Outreach and more.
Lead UX Content Designer
Company: RingCentral
Location: Peninsula
Posted Sep 19, 2023
Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. The salary may vary depending on your location, skills, and experience. RingCentral is headquartered in Belmont, California, and has offices around the world. If you are hired in Belmont, CA, the compensation range for this position is between $172,000 and $215,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. If you're a talented, ambitious, creative thinker, our UX/UI team is the perfect environment to dream, produce and share your ideas with the world. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. World-class research, design and project management skills all help raise the technological bar, and power human connections. You know how to leverage data analysis, user research, benchmarking, and content audits to facilitate content decisions and deployment. What we offer: Comprehensive medical, dental, vision, disability, life insurance Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits 401K match and ESPP Paid time off and paid sick leave Wellness programs including 1:1 coaching and meditation guidance Paid parental and pregnancy leave and new parent gift boxes Family-forming benefits (IVF, Preservation, Adoption etc.)
Professional Services Contact Center Engineer - (Front End)
Company: RingCentral
Location: Remote
Posted Sep 26, 2023
Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. The salary may vary depending on your location, skills, and experience. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.RingCentral is an equal opportunity employer that truly values diversity. As our customers' central point of contact, you'll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what powering human connection really means. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.About RingCentralRingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. This role will drive implementation of NICE CXone Studio and Central functionality within new Contact Center ACD designs and training.To succeed in this role you must have experience in:TECHNICALSeeking individuals with contact center experience as a team lead, supervisor or manager interested in expanding their experience into a technical roleTechnical training program will be offered based on the individual's interestsProviding technical configuration for IVR specific to NICE CXone Studio programmingConsulting, Design, and development of IVR integrationsProviding process, data and object modeling in a variety of application and database environments.Providing database design, development, and enhancement, as well as management and coordination of changes to existing CRM applicationsProviding assistance to technical architecture, analysis, design, development, and enhancementMS office knowledge (excel, project plans, smartsheet, Visio)BUSINESS Presenting a professional image in conduct, attitude, and attireAssisting with the development of client information management standards and evaluation of technology trends Bonus Experience: Contact center operational experienceContact Center software solution experienceFamiliarity in industry leading contact center technologiesNICE CXone experienceDesired Qualifications:Strong trouble shooting and problem-solving skillsExcellent communication (Written and Verbal) interpersonal skillsDesired personal profile: analytical, inquisitive, service & team-oriented, friendly demeanor, early adopterBonus Qualifications:BS/BA in technical (e.g., Computer Science/Information Systems) field or equivalent work experience required.Cloud experienceJavaScript and API software development skills highly desirableAPI software development skills with experience using the RESTful/SOAP web servicesProficiency in one or more of the following programming languages JavaScript, Java, Python, PHPRelational Database experienceWhat we offer: RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.) Comprehensive medical, dental, vision, disability, life insuranceHealth Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter Benefits401K match and ESPPFlexible PTOWellness programs including 1:1 wellness coaching through TaskHuman and meditation guidance through HeadspacePaid parental leave and new parent gift boxesPet insuranceEmployee Assistance Program (EAP) with counseling sessions available 24/7Rocket Lawyer services that provide legal advice, document creation and estate planningEmployee bonus referral programRingCentral's Global Service and Support team leads the post-sale experience for our customers-making sure their every need is met, and that they're able to use our products effectively and easily. Job Description:The Professional Services Contact Center Engineer at RingCentral will play a key role in planning and development, functions of the contact center, and our white gloved partner NICE CXone.