Jobs at Support Ninja

Positions 1,202,774

Support Ninja is a rapidly expanding tech support startup that powers AI‑driven help desks for SaaS companies across the globe. Known for blending cutting‑edge machine learning with a customer‑centric culture, it has helped clients reduce ticket resolution time by over 30% in the past year.

Support Ninja hires across the tech stack: software engineers building the platform, product managers shaping new features, support engineers troubleshooting live issues, and data analysts turning usage metrics into actionable insights. Candidates can expect flexible remote schedules, regular hack‑days, and a mentorship program that pairs juniors with senior engineers.

Listing a role on Job Transparency gives you instant access to the exact salary range, bonus structure, and employee sentiment for each position. With this data you can negotiate confidently, compare offers, and see how Support Ninja stacks up against industry peers.

Intelligence Specialist (Operations)

Company: Department of the Army - U.S. Army Acquisition Support Center

Location: Omaha, Nebraska Omaha, Nebraska

Posted Jun 07, 2024

The job posting is for a senior cyber intelligence planner and advisor position at the US Army Acquisition Support Center. The job requires experience in conducting cyber assessments, performing all-source technical intelligence research and analysis, and utilizing cyber threat intelligence. The job also requires a Top Secret security clearance and the ability to obtain and maintain certifications.

Interdisciplinary

Company: Department of the Army - U.S. Army Acquisition Support Center

Location: Aberdeen Proving Ground, Maryland Aberdeen Proving Ground, Maryland

Posted Jun 07, 2024

This is a Direct Hire Authority (DHA) solicitation for a Program Executive Office, Command Control Communications-Tactical (PEO C3T) position in Aberdeen Proving Ground, MD. The role involves managing assessment and reporting of test results, implementing system engineering and testing processes, and developing policies for assigned programs. The position requires a bachelor's degree in engineering or computer science, and one year of specialized experience. The role is part of the Army Acquisition, Logistics and Technology Workforce and offers a comprehensive benefits package.

Antiterrorism Officer (Joint Program Executive Office Armaments & Ammunition)

Company: Department of the Army - U.S. Army Acquisition Support Center

Location: Picatinny Arsenal, New Jersey Picatinny Arsenal, New Jersey

Posted Jun 07, 2024

The job posting is for a TERM position with a maximum duration of 13 months, with potential for extension or permanent appointment. The position requires specialized experience or education, and involves providing advice to management on possible threats, conducting reviews and analyses, and coordinating with intelligence and law enforcement agencies.

SUPERVISORY TRANSORTATION ASSISTANT (PERSONAL PROPERTY)

Company: Department of the Air Force - Non-DOD And Other Support

Location: Hanscom AFB, Massachusetts Hanscom AFB, Massachusetts

Posted Jun 07, 2024

The job posting is for a first-level supervisor position in the Department of Defense/Joint Personal Property Shipping Office. The primary purpose is to provide planning, directing, organizing, and exercising control over supervisory and nonsupervisory employees. The job requires specialized experience in transportation operations, knowledge of safety and security regulations, and ability to communicate effectively.

IT Specialist (OS)

Company: Department of the Army - U.S. Army Acquisition Support Center

Location: Fort Belvoir, Virginia Fort Belvoir, Virginia

Posted Jun 07, 2024

The text describes a job opportunity as an IT Specialist (OS) for the Army Data and Analytics Platforms (ARDAP). Civilian employees play a crucial role in supporting the Army mission by managing and providing the necessary IT network and business systems. The role involves providing Agile support services for both DoD and non-DoD customers, including government and foreign organizations. Key requirements include applying security controls to safeguard IT products, using analytical reasoning to define requirements, implementing DevSecOps pipelines, and evaluating new technology to enhance cyber posture. Applicants must have specialized experience in these areas and demonstrate competencies in attention to detail, customer service, oral communication, and problem-solving. The position requires U.S. citizenship, a background investigation, and a Secret security clearance. It also involves a one-year trial period, TDY or business travel, and submission of a Financial Disclosure Statement.

Operations Research Analyst

Company: Department of the Army - U.S. Army Acquisition Support Center

Location: Fort Belvoir, Virginia Fort Belvoir, Virginia

Posted Jun 07, 2024

The job posting is for a Direct Hire Authority position in the competitive service, requiring a Bachelor's degree in operations research or a related field, and one year of specialized experience in operations research techniques, human capital management, and research.

Acquisition Specialist

Company: Department of the Army - U.S. Army Acquisition Support Center

Location: Redstone Arsenal, Alabama Redstone Arsenal, Alabama

Posted Jun 07, 2024

This is a Direct Hire Authority (DHA) solicitation for a term position in the Army Acquisition, Logistics and Technology Workforce. The position is for a Contracting Officer's Representative (COR) and requires a Secret security clearance, U.S. Citizenship, and completion of a Pre-Employment Certification Statement for Selective Service Registration for male applicants born after December 31, 1959. The position is at the NH-02 grade level (GS 5-11 equivalent) and requires qualification through the ACWA examining program. The position involves providing support on contracts, advising on procurement methods, and understanding Acquisition Regulations. The position is subject to a one-year trial/probationary period and may be terminated at any time. The position requires submission of Financial Disclosure Statement, OGE-450, upon entering the position and annually thereafter.

Supply Technician (Motor Vehicle Operator)

Company: Department of the Army - HQDA Field Operating Agencies and Staff Support Agencies

Location: Edinburgh, Indiana Edinburgh, Indiana

Posted Jun 07, 2024

This is a Direct Hire Authority (DHA) solicitation for a position with the Department of Army, Expeditionary Civilian Workforce, Camp Atterbury, Edinburgh, Indiana. The role requires specialized experience in conducting inventory of excess property and/or equipment, assisting in issuance and turn-in of equipment/supplies, entering data into an automated tracking system, and operating up to 15 passenger vehicles. Qualified candidates must meet certain conditions of employment, including a pre-employment physical, a suitability or fitness determination, holding a current valid state driver's license, passing a urinalysis test, and obtaining a Secret security clearance. The position is subject to a one-year trial period and requires continuous availability for emergencies. Direct deposit of pay is required, and selection is subject to Department of Defense referral system for displaced employees.

HUMAN RESOURCES ANALYST

Company: Department of the Army - U.S. Army Acquisition Support Center

Location: Redstone Arsenal, Alabama Redstone Arsenal, Alabama

Posted Jun 07, 2024

This is a Direct Hire Authority (DHA) solicitation for a Human Resources Analyst position in the Human Resources Division. The role involves analyzing, planning, coordinating, and executing organization-wide personnel and performance management support. The position requires a bachelor's degree or equivalent experience, and the ability to obtain a Secret clearance. The role involves travel approximately 10% of the time and requires submission of a Confidential Financial Disclosure Report annually.

INTERNATIONAL PROGRAMS MANAGEMENT SPECIALIST

Company: Department of the Army - U.S. Army Acquisition Support Center

Location: Redstone Arsenal, Alabama Redstone Arsenal, Alabama

Posted Jun 07, 2024

This is a Direct Hire Authority (DHA) solicitation for a Director of International Programs Management Specialist position in the Assistant Program Executive Office International (APEO-I), PEO Aviation. The role involves coordinating Foreign Military Sales (FMS) activities across seven International Product Offices (IPOs) within PEO Aviation. Qualified candidates must meet specific requirements including a one-year trial/probationary period, U.S. Citizenship, and the ability to obtain a Secret security clearance. The position requires business travel up to 30% of the time and certification at Level Advanced Level in the Acquisition Career Field Program Management within 48 months of entrance on duty.

Project Management Officer

Company: Department of the Army - U.S. Army Acquisition Support Center

Location: Fort Belvoir, Virginia Fort Belvoir, Virginia

Posted Jun 07, 2024

This is a Direct Hire Authority solicitation for a Project Management Officer position at the Program Executive Officer, Intelligence Electronic Warfare & Sensors, PM Terrestrial Sensors, located at Fort Belvoir, VA. The role involves programmatic planning, reporting, monitoring obligations, and analyzing programmatic impacts. Qualifications include one year of specialized experience in programmatic planning, reporting, and monitoring. The position requires U.S. Citizenship and a suitability or fitness determination. Benefits include a comprehensive benefits package and the possibility of multiple positions being filled from this announcement.

Office Automation Assistant

Company: Department of the Army - HQDA Field Operating Agencies and Staff Support Agencies

Location: Fort Leavenworth, Kansas Fort Leavenworth, Kansas

Posted Jun 07, 2024

This job posting is for a position under the Law Enforcement (LEO) provisions of Special Retirement Coverage (SRC) with a maximum entry age of 37 and mandatory retirement at 57. The role involves operating computer applications, reviewing correspondence, and passing a background check, fitness exam, and annual medical screening. A typing proficiency of 40 WPM is required. The position is subject to DoD regulations and requires annual training. US Citizens are eligible to apply.

Frequently Asked Questions

What is it like to work at Support Ninja?
Support Ninja offers a hybrid work model with flexible hours, a collaborative culture that encourages experimentation, and a strong focus on professional growth. Employees frequently cite the open‑source mindset, weekly knowledge‑share sessions, and a transparent performance review system as key strengths.
What types of positions are available at Support Ninja?
The company currently lists roles in software engineering, product management, quality assurance, data science, customer success engineering, and technical support. Each role emphasizes cross‑functional collaboration and data‑driven decision making.
How can I stand out as an applicant for a Support Ninja role?
Showcase concrete results—such as reduced ticket volume or improved response times—in your resume. Include a brief portfolio of relevant projects and demonstrate familiarity with AI‑assisted support tools. Finally, tailor your cover letter to highlight how your experience aligns with the company’s mission of rapid, intelligent customer resolution.

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