Jobs at Support Ninja
Support Ninja is a rapidly expanding tech support startup that powers AI‑driven help desks for SaaS companies across the globe. Known for blending cutting‑edge machine learning with a customer‑centric culture, it has helped clients reduce ticket resolution time by over 30% in the past year.
Support Ninja hires across the tech stack: software engineers building the platform, product managers shaping new features, support engineers troubleshooting live issues, and data analysts turning usage metrics into actionable insights. Candidates can expect flexible remote schedules, regular hack‑days, and a mentorship program that pairs juniors with senior engineers.
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GPS Support Group Moderator
Company: GPS Group Peer Support
Location: USA
Posted May 19, 2024
The job description outlines a remote, part-time position as a GPS Events Moderator, responsible for moderating Zoom video meetings. The role involves managing participant interactions, troubleshooting technical issues, and ensuring a positive virtual experience. Key requirements include proficiency in Zoom, Google Suite, Asana, Microsoft Office, and Slack. The moderator will also enforce meeting security measures and provide post-event support. The position offers opportunities for language fluency in English and Spanish.
Technical Support Representative III
Company: Support Ninja
Location: Other US Location
Posted May 11, 2024
The Technical Support Representative III role involves providing advanced technical support to customers, identifying and troubleshooting complex issues, and communicating solutions effectively. The position requires 3 years of technical support experience, a crypto-currency background, and strong communication skills. Core competencies include customer service, technical knowledge, critical thinking, and a patient, empathetic attitude.
German CSR
Company: Support Ninja
Location: Other US Location
Posted May 17, 2024
This is a remote work arrangement offering a salary of up to 10,000 RON. The role is pioneering with ample opportunities for career growth. The responsibilities include first line customer support, effective communication, problem resolution, cross-functional collaboration, and proactive issue follow-up. The requirements are strong English and German skills, a history of positive customer support, excellent communication and analytical skills, a private home office with reliable internet, and prior technical support experience. Excellent organizational skills are also desired.
Social Worker
Company: Department of the Army - HQDA Field Operating Agencies and Staff Support Agencies
Location: Fort Leavenworth, Kansas Fort Leavenworth, Kansas
Posted Jun 06, 2024
This is a public notice flyer for anticipated vacancies at the Military Correctional Complex in Fort Leavenworth, Kansas. The flyer provides information on how to apply and mentions potential incentives. The position requires a Master's degree in Social Work, a valid clinical license, and experience in providing psychotherapy and clinical documentation. The role involves frequent direct contact with inmates, exposing the incumbent to daily stress and potential dangerous situations. The position is eligible for Law Enforcement retirement coverage and may require travel, physical tasks, and annual training.
Assistant Manager, Human Resources (Talent Acquisition)
Company: Ninja Van
Location: Other US Location
Posted May 23, 2024
The Assistant Manager, Talent Acquisition will be responsible for implementing a recruitment strategy to quickly fill job vacancies and ensure smooth integration of new employees. Key responsibilities include performing recruitment processes for managerial, exempt, and professional roles, coordinating with departments for interviews, analyzing sourcing effectiveness, managing external stakeholders, and growing campus recruitment capabilities. The ideal candidate should have over 5 years of HR management experience, excellent communication and interpersonal skills, strong organizational skills, analytical abilities, and proficiency in HRIS systems.
Legal Counsel I (Operations)
Company: Ninja Van
Location: Other US Location
Posted Jun 04, 2024
Ninja Xpress is a prominent last-mile delivery service in Indonesia, established in 2015. It supports local SMEs through various programs and flexible service options, including real-time package tracking and professional customer service. Ninja Xpress also offers Ninja Rewards programs to aid SMEs. The company is seeking a legal professional with a Bachelor's degree in Law, 1-2 years of relevant experience, and strong communication skills in Indonesian and English. The role involves drafting agreements, providing legal advice, managing disputes, and conducting training. Technical competencies required include proficiency in Ms. Office and understanding of corporate governance, labor relations, and legal compliance.
Operations Manager
Company: Ninja Van
Location: Other US Location
Posted Jun 05, 2024
The role of an Operations Manager specializing in Last Mile team involves overseeing the final leg of the supply chain, managing logistics, transportation, and delivery processes. The goal is to optimize last-mile operations, enhance customer satisfaction, and drive operational excellence. Responsibilities include developing performance goals, partnering with management, leading process improvement initiatives, building productivity plans, leading and developing a team, and communicating policies. Requirements include a Bachelor's degree in Engineering, Operations or related field, 5-8 years of logistics experience, Lean Six Sigma Green Belt certification, experience managing employees, and strong communication skills.
Sales Assistant (Sunway Mentari)
Company: Ninja Van
Location: Other US Location
Posted May 22, 2024
Ninja Van is a tech-enabled logistics company, founded in 2014, that has grown to become the largest and fastest-growing last-mile logistics company in Southeast Asia. They partner with over 35,000 merchants and deliver more than 1,000 parcels every minute across six countries. The company is known for its cutting-edge software and operational concepts, including algorithm-based optimization, dynamic routing, end-to-end tracking, and a data-driven approach. They are seeking a candidate with retail experience, professional fluency in English and Bahasa Malaysia, and the ability to thrive in a fast-paced environment. The role involves customer satisfaction, teamwork, communication, and using Ninja software for operations.
Quality Management System Operation Executive
Company: Ninja Van
Location: Other US Location
Posted Jun 04, 2024
The job posting is for a Document Control position with responsibilities including SOP Standardization, SOP Publicity & Training, and Internal Audit & CAPA. The ideal candidate should have 1 year of experience in document control, preferably with ISO 9001:2015 and internal control knowledge. A bachelor's degree in Logistics/Quality Management is required, along with strong communication and presentation skills. The company offers competitive salary, benefits, and opportunities for growth. The work environment is described as young and dynamic, with senior leaders who are open-minded and supportive of personal growth.
Discord Content Moderator
Company: Support Ninja
Location: Other US Location
Posted May 12, 2024
A Content Moderator's day involves maintaining a positive environment, enforcing community rules, and handling user interactions. They work closely with a team, continuously learn, and stay calm under pressure. Required qualifications include a degree or equivalent experience, 2 years of content moderation experience, familiarity with moderation bots, good communication skills, computer proficiency, ability to stay calm under pressure, knowledge of moderation practices, understanding of security measures, and experience managing conversations.
Manager, Group Financial Planning & Analysis
Company: Ninja Van
Location: Other US Location
Posted May 27, 2024
Ninja Van, a tech-enabled logistics company, is seeking a Group FP&A Manager for its Business Partnering Team. The role involves gathering insights, analyzing information, and optimizing business costs. The ideal candidate should have 4-6 years of analytical experience, a degree in Finance or related field, and strong financial modeling skills. Excellent communication and teamwork abilities are also required. The position offers the opportunity to influence change, drive strategic decisions, and support various business units.
SQL Specialist (Technical Support)
Company: Support Ninja
Location: Other US Location
Posted May 17, 2024
SupportNinja, founded in 2015, is a BPO that focuses on helping fast-growing tech companies with outsourced support, lead generation, customer service, and community management. They emphasize developing the best people, implementing the latest technology, and challenging the status quo. The company culture is dedicated to core values such as being employee-focused, humble, always improving, practicing compassionate candor, and collectively bringing joy. They offer competitive compensation, retirement savings with company matching, health insurance, paid time off, and opportunities for skills training and personal development. The SQL Specialist (Technical Support) role involves dealing with clients, troubleshooting advanced technical problems, and working on data tools and documentation.