Jobs at Support Ninja
1,201,955 open positions
Data Engineer
Company: Jet Support Services, Inc.
Location: Chicago, IL
Posted Feb 26, 2024
<p><b>About JSSI<b><p> <p> For more than 35 years Jet Support Services Inc JSSI has been the leading independent provider of maintenance support advisory services software and financial tools to the business aviation industry With 6000+ aircraft supported by maintenance programs and software platforms JSSI leverages this wealth of data scale and innovation to drive cost savings and provide custom solutions that align to the interests of each client regardless of make or model Learn more at jetsupportcom<p> <p><b>JSSI products and services include<b><p> <p><b>Maintenance Programs<b> Hourly Cost Maintenance Programs to stabilize maintenance budgets maximize aircraft availability and enhance residual value<p> <p><b>Parts amp Leasing <b>Experienced product line specialized team who leverages our <i>AllOEM<i> inventory and global vendor relationships and go beyond parts sourcing to find optimal customer solutions<p> <p><b>Software<b> <i>Traxxall and Conklin amp de Decker<i> Powerful data platforms to help you make more informed decisions from choosing the right aircraft to tracking your maintenance inventory and MRO projects<p> <p><b>Advisory Services<b> Objective insights and independent technical advice from a global team of technical advisors and ASAaccredited appraisers for virtually any business jet turboprop or helicopter<p> <p><b>Aviation Capital<b> Customized assetbased finance solutions for business aviation<p> <p><br ><p> <p><b>Position Summary<b><span> <span><p> <p><br ><p> <p><span>In this role the Data Engineer will collaborate with stakeholders across the organization including product management operations finance marketing and engineering to identify define and execute data engineering projects and initiatives As a data engineer you help stakeholders understand the data through exploration and build and maintain secure and compliant data processing pipelines by using different tools and techniques You use various Azure data services and frameworks to store and produce cleansed and enhanced datasets for analysis <span><p> <p><span> <span><p> <p><span>The ideal candidate will be naturally analytical and empathetic able to naturally explain technical or complex concepts to stakeholders and committed to staying up to date with industry trends emerging technologies and best practices in data engineering data science and aviation and leverage this knowledge to drive innovation and improve existing processes <span><p> <p><br ><p> <p><b>Duties and Responsibilities<b> <p><ul><li>Design build and maintain the architecture to collect analyze manage and convert raw data into usable information for data scientists and business analysts to interpret<li> <li>Design and implement data storage solutions using Azure services such as Azure SQL Database Azure Cosmos DB and Azure Data Lake Storage<li> <li>Develop and maintain data pipelines using Azure Data Factory and Azure Databricks<li> <li>Create and manage data processing jobs using Azure HDInsight and Azure Stream Analytics<li> <li>Perform data modeling and schema design for efficient data storage and retrieval<li> <li>Optimize data processing and storage for performance and cost efficiency <li> <li>Implement security and compliance measures for data storage and processing<li> <li>Collaborate with data scientists and analysts to provide data insights and support datadriven decision making <li> <li>Troubleshoot and resolve data processing and storage issues<li> <li>Develop and maintain documentation for data storage and processing solutions<li> <li>Stay up to date with new Azure services and technologies and evaluate their potential for improving data storage and processing solutions<li> <ul><p><b>Desired Credentials<b> <p><ul><li>8+ Years of experience in Database technologies like OracleDB2MS SQL<li> <li>Hands on experience with Azure Data Factory Azure Data Lake Azure Synapse and Power BI<li> <li>Strong experience in developing and maintaining data pipelines data lakes and data warehouses as well as a strong understanding of data modeling and ETL extract transform load processes<li> <li>Thoroughly understand data computation languages like SQL Python or Scala and parallel processing and data architecture concepts<li> <li>Experience in data storage management backup and archival processes<li> <li>Strong knowledge in datawarehousing concepts<li> <li>Knowledge in big data technologies<li> <li>Knowledge of Salesforce is preferred<li> <li>Experience in Master Data Management MDM is preferred<li> <li>Knowledge of Data Catalog and Data Governance tools frameworks and processes is preferred<li> <li>Strong communication and collaboration skills <li> <li>Prior experience in the aviation industry is preferred<li> <li>Microsoft Certified Azure Data Fundamentals<li> <li><i><b>Strongly Preferred Microsoft Certified Azure Data Engineer Associate<b><i><li> <li>Microsoft Certified Power BI Data Analyst Associate<li> <li>Microsoft Certified Azure AI Fundamentals<li> <ul><p> <p><p><br ><p> <p><br ><p> <p><i>JSSI is an Equal Opportunity Affirmative Action employer All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected veteran status or other characteristic protected by law <i><p> <p><br ><p> <p><i>JSSI does not accept unsolicited resumes from individual recruiters or thirdparty recruiting agencies in response to job postings No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or Recruiting Team <i><p> <p><p>
Technical Support Quality Analyst
Company: Support Ninja
Location: Remote
Posted Dec 07, 2023
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law. Experience supporting a software product, preferably B2B SaaS. They need to be able to use the system, but also make configurations necessary to support customers' issues, validate how existing functionality works, as well as to execute manual test cases against new features. Demonstrated ability to effectively communicate both technical and business issues, as well as solutions, across organizational levels and with customers Experience interacting with application users in sensitive situations. console errors and network requests). Computer Science is a plus. Preferably as a technical support or under technical support team Must be authorized to work in the Philippines Ninja Perks and Benefits ● Competitive compensation ● Adherence to government-mandated benefits ● Retirement Savings Program with Company Matching ● Life Insurance ● HMO on day 1 ● Paid time off, birthday leave ● Bonus and incentive plans ● Opportunities for skills training and personal and professional development ● Employee Referral Program Experience infinite fun so you can have infinite growth. Bachelor's degree or higher preferred. Maintains a positive, empathetic, and professional attitude toward client and stakeholders at all times; Acknowledges and resolves customer complaints. Familiarity with developer tools on the browser (e.g.
Technical Support Representative
Company: Support Ninja
Location: Remote
Posted Dec 07, 2023
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law. Additionally, this position will provide excellent customer service to ensure customer satisfaction and loyalty. Must have high school diploma or equivalent Strong communication skills, both verbal and written Proficiency in using computer applications and software Minimum 6 months experience as technical support role or equivalent Minimum 6 months experience as Customer support role or equivalent Experience using a CRM preferred Ninja Perks and Benefits ● Competitive compensation ● Adherence to government-mandated benefits ● Retirement Savings Program with Company Matching ● Life Insurance ● HMO on day 1 ● Paid time off, birthday leave ● Bonus and incentive plans ● Opportunities for skills training and personal and professional development ● Employee Referral Program ● Beautiful office space ● Free lunch provided daily Experience infinite fun so you can have infinite growth. Provides basic technical support to customers who are experiencing technical issues with their products or services while delivering excellent customer service Identifies and troubleshoots technical problems, and provides timely and effective solutions to customers Communicates technical solutions to non-technical customers in a clear and concise manner Escalates complex issues to higher-level team members as necessary Documents customer interactions and technical issues in a customer relationship management (CRM) system Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules Collaborates with other departments as needed to resolve customer issues Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times Adheres to company policies and procedures Meets or exceeds performance targets for related KPI’s What are the required qualifications for a Technical Support Representative I? This is an onsite position at our site, the Sanctum, in North EDSA, Quezon City. This position will use technical knowledge to identify and troubleshoot problems, and provide timely and effective solutions to customers. The post holder is expected to accept any reasonable alterations that may from time to time be necessary. The Technical Support Representative I is responsible for providing basic technical support to customers who are experiencing technical issues with their products or services. What does a day in the life as a Technical Support Representative I look like? Disclaimer: The duties and responsibilities listed above describe the post as it is in general terms and are not definitive.
Staff Accountant
Company: First Class Air Support
Location: Louisville, KY
Posted Dec 04, 2023
Healthcare, including medical, dental and vision, life insurance, and LTD. A collaborative and supportive team environment. Proficient in Microsoft Office (Outlook, Word, PowerPoint, etc.) Competitive pay. Career Advancement Opportunities. Bachelor's degree. Paid PTO and Holidays. Detail-oriented with strong research and analytical skills, and excellent time management. Advanced knowledge of Excel. Perform Accounts Payable and Accounts Receivable reconciliations, analyses, and actively participate in projects as required. Ability to learn proprietary software system.
Customer Service Executive
Company: Sirius Support
Location: Philippines
Posted Dec 27, 2023
Sirius Support is a remote outsourcing organization with a focus on customer support and team development. They offer a flexible, fun, and inclusive work environment with opportunities for growth and learning. The company values work-life balance, diversity, and continuous improvement. They are seeking committed, technology-savvy individuals with a positive attitude and strong communication skills for a customer support role involving ticket handling and inbound calls.
Team Manager
Company: Support Ninja
Location: Remote
Posted Dec 08, 2023
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law. Strong team building, interpersonal, communication, and motivational skills. call recordings, email and chat transcripts, photo moderation samples, real-time side-by-side monitoring, etc. Minimum of 3 years related experience and/or training or equivalent combination of education and experience Assertive self starter who can work independently, yet function in a team environment Excellent organization, planning, time management, and analytical skills. A Team Manager will foster a cohesive, creative, and comfortable working environment, mediating any interpersonal issues within the team. One such is the SMART principle; team members receive training to ensure their goals are specific, measurable, achievable, realistic, and timely. Ability to lead and supervise in a fast paced, rapidly changing environment while managing multiple priorities. Ability to manage a diverse workforce. Indirectly manages the performance, attendance, and behavior of the ninjas working in the programs assigned to them Conducts daily/weekly/monthly quality audits of team members’ work on different lines of businesses, i.e. Knowledgeable in both MS and Google Office applications Must be authorized to work in the Philippines Ninja Perks and Benefits ● Competitive compensation ● Adherence to government-mandated benefits ● Retirement Savings Program with Company Matching ● Life Insurance ● HMO on day 1 ● Paid time off, birthday leave ● Bonus and incentive plans ● Opportunities for skills training and personal and professional development ● Employee Referral Program Experience infinite fun so you can have infinite growth.
Data Entry Analyst
Company: Support Ninja
Location: Remote
Posted Nov 08, 2023
SupportNinja, founded in 2015, is a company dedicated to growth and talent development. They aim to revolutionize the way companies scale and connect with a broader talent pool. The Data Entry Analyst role involves answering customer queries, processing orders, and ensuring customer satisfaction. The job requires at least 6 months of data entry experience, excellent English communication skills, and proficiency in G-Suite. SupportNinja offers competitive compensation, retirement savings, health insurance, and opportunities for skills training. They are committed to equal employment opportunities.
Software Web Developer
Company: Jet Support Services, Inc.
Location: Remote
Posted Mar 07, 2024
<p><b>About JSSI<b><p> <p> For more than 35 years Jet Support Services Inc JSSI has been the leading independent provider of maintenance support advisory services software and financial tools to the business aviation industry With 6000+ aircraft supported by maintenance programs and software platforms JSSI leverages this wealth of data scale and innovation to drive cost savings and provide custom solutions that align to the interests of each client regardless of make or model Learn more at jetsupportcom<p> <p><b>JSSI products and services include<b><p> <p><b>Maintenance Programs<b> Hourly Cost Maintenance Programs to stabilize maintenance budgets maximize aircraft availability and enhance residual value<p> <p><b>Parts amp Leasing <b>Experienced product line specialized team who leverages our <i>AllOEM<i> inventory and global vendor relationships and go beyond parts sourcing to find optimal customer solutions<p> <p><b>Software<b> <i>Traxxall and Conklin amp de Decker<i> Powerful data platforms to help you make more informed decisions from choosing the right aircraft to tracking your maintenance inventory and MRO projects<p> <p><b>Advisory Services<b> Objective insights and independent technical advice from a global team of technical advisors and ASAaccredited appraisers for virtually any business jet turboprop or helicopter<p> <p><b>Aviation Capital<b> Customized assetbased finance solutions for business aviation<p> <p><br ><p> <p><b>Position Responsibilities<b><p> <p> <p> <p><span> <span>Develop webbased applications or tools specific to the needs of company using advanced Frontend HTML SCSS Typescript React and Angular and backend C NET tech stacks including systems for tracking maintenance records managing inventory displaying aircraft data or generating reports<p> <p><span> <span>Develop and deliver web application with crossfunctional teams using Agile methodologies and version control tool like Git<p> <p><span> <span>Involved in the management of databases that support the companys web applications including maintaining database schemas writing SQL queries and optimizing database performance<p> <p><span> <span>Involved in developing and maintaining cloudbased services using Azure<p> <p><span> <span>Responsible for ongoing maintenance and support of the web applications involving monitoring application performance identifying and resolving bugs or issues implementing updates and ensuring the availability and reliability of the webbased systems<p> <p> <p> <p><b>Experience and Credentials<b><p> <p> <p> <p><span> <span>Bachelors degree in Computer Science Engineering or related field<p> <p><span> <span>1 year of related experience<p> <p><span> <span>Any amount of experience developing webbased machine operating user interface using Frontend HTML SCSS Typescript React and backend C NET tech stacks<p> <p><span> <span>Any amount of experience developing and deploying applications using Azure DevOps CICD pipelines and git repos<p> <p><span> <span>Any amount of experience developing updating and maintaining cloudbased applications leveraging Azure services<p> <p><span> <span>Any amount of experience monitoring web application performance and identify and resolve bugs or issues<p> <p> <p> <p>Position is 100 remote May live anywhere in the US<p> <p> <p><p><i>JSSI is an Equal Opportunity Affirmative Action employer All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected veteran status or other characteristic protected by law <i><p> <p><br ><p> <p><i>JSSI does not accept unsolicited resumes from individual recruiters or thirdparty recruiting agencies in response to job postings No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or Recruiting Team <i><p> <p><p>
Data Processing Specialist (Project-Based)
Company: Support Ninja
Location: Remote
Posted Nov 08, 2023
SupportNinja, founded in 2015, is a company dedicated to growth and talent development. They offer an onsite position at their Foundry in Taguig City for a Data Processing Specialist. The role involves tasks such as downloading bills, processing transactions, and maintaining attention to detail. Required qualifications include a degree, 1 year of experience, strong communication skills, and proficiency in Google Sheets and Excel. Benefits include competitive compensation, retirement savings, health insurance, and opportunities for professional development.
Spanish Bilingual Technical Support Representative L3
Company: Support Ninja
Location: Remote
Posted Mar 11, 2024
<p><span>Were obsessed with growth From enabling companies to flourish to helping careers bloom <span><p> <p><span> <span><p> <p><span>SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent Our vision is to show the world a better way to grow by developing the best people implementing the latest technology and challenging the status quo <span><p> <p><span> <span><p> <p><span>SupportNinja is a new kind of BPO Our vision is to show the world a better way to outsource by developing the best people implementing the latest technology and challenging the status quo SupportNinja helps fastgrowing tech companies by providing aroundtheclock outsourced support lead generation customer service and community management <span><p> <p><span> <span><p> <p><span>As a Ninja you are guaranteed a culture dedicated to our core values Employee Focused Always Be Humble Improve Everyday Compassionate Candor and Collectively Bring Joy<span><p> <p><br ><p> <p>Salary <b>COP 4650000<b><p> <p>Start Date <b>ASAP<b><p> <p>Work Schedule <b>900 AM 500 PM EST MondayFriday<b><p> <p>Work Set Up <b>Remote<b><p> <p>Type of Contract <b>Full Time<b><p> <p>Equipment Provision <b>Company Provided<b><p> <p><br ><p> <p><b>Job<b> <b>Summary<b> Acting as an escalation point for client Subject Matter Experts Product Support Analysts act as the primary point of contact for client technical teams Through a combination of technical investigation and troubleshooting as well as collaborating with teams PSAs offer a world class support experience for Administrators with varying degrees of technical expertise across the Enterprise Higher Education and K12 segments <p> <p><br ><p> <p>Successful candidates must have strong analytical skills and be creative problem solvers They will be able to make accurate risk assessments and demonstrate aboveaverage attention to details and competencies They are excellent communicators and are comfortable discussing technical issues with clients whose technical expertise may vary <p> <p><b>What does a day in the life as a Technical Support Representative look like<b> <p><ul><li>Utilize electronic communication by chat phone email or assignment through case tracking system to interact with users facing technical issues effectively identifying and documenting the problems they are encountering<li> <li>Conduct thorough research and implement appropriate solutions by referring to user guides technical manuals and other relevant documents<li> <li>Identify and correct improperly configured installations<li> <li>Replicate diagnose and resolve technical problems experienced by users employing troubleshooting techniques to ensure prompt resolution<li> <li>Create update and resolve support cases within defined Service Level Objectives<li> <li>Improve producttool design and functionality through creation of Software Defect reports and Feature Enhancement reports<li> <li>Create Support documentation including FAQs and both internal and clientfacing Knowledgebased Articles<li> <li>Participate in collaborative troubleshooting sessions to identify root causes of complex issues<li> <li>Participate in a shift rotation including weekdays evenings and weekends<li> <li>Perform other duties as assigned by Manager<li> <ul><p><b>What are the required qualifications of a Technical Support Representative<b> <p><ul><li>Minimum of 1 year of relevant work experience in a similar role and customer service<li> <li>Minimum of 6 months 1 year experience working in a Helpdesk environment<li> <li>Ability to work with API automation using tools such as Postman<li> <li>Ability to join large flat files such as CSVs in SQL Excel or BI Tools<li> <li>At least 12 years of working knowledge of Web services SOAP and REST XML HTML ASP ASPX C NET JAVA JavaScript and Microsoft tools and technologies<li> <li>Excellent communication SpanishEnglish written and verbal problem solving and management skills<li> <ul><p><b>What are the nice to have qualifications of a Technical Support Representative<b> <p><ul><li>Bachelors degree in Computer Science or equivalent technical experience<li> <li>Certifications<li> <li>LMS experience user administration andor support<li> <li>Experience with Salesforce or any other ticketing system<li> <li>Working knowledge of Active Directory Office 365 Suites OAuth LDAP and SAML solutions<li> <li>Web applications and how they work at a high level web servers database servers clienttoserver communication<li> <li>Wireshark Fiddler and other browser based diagnostic and reporting tools<li> <ul><p><b>What are the core competencies needed as a Technical Support Representative<b> <p><ul><li>Communication skills Transparency Proactiveness<li> <li>Problem Solving skills and Decision making<li> <li>Organization skills and Result Oriented<li> <li>Logical Thinking skills<li> <ul><p> <p><p><b>Ninja Perks and Benefits<b><p> <p><b>●<b><b> <b><b>Competitive compensation<b><p> <p><b>●<b><b> <b><b>Paid time off birthday leave<b><p> <p><b>●<b><b> <b><b>Bonus and incentive plans<b><p> <p><b>●<b><b> <b><b>Opportunities for skills training and personal and professional development<b><p> <p><b>●<b><b> <b><b>Employee Referral Program<b><p> <p> <p> <p> <span>Experience <span><i>infinite fun<i><span> so you can have <span><i>infinite growth<i><span> Discover <span><i>A Better Way to Grow<i><span> Are you ready<span><p> <p> <p> <p><b>Disclaimer<b><p> <p><span>The duties and responsibilities listed above describe the post as it is in general terms and are not definitive The post holder is expected to accept any reasonable alterations that may from time to time be necessary <span><p> <p><span> <span><p> <p><span>SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race religion color national origin gender sexual orientation gender identity gender expression age veteran status disability or other applicable legally protected characteristics under federal state or local law<span><p> <p><p>
Customer Support Representative II
Company: Support Ninja
Location: Remote
Posted Nov 07, 2023
SupportNinja, founded in 2015, is a company focused on growth and talent development. They are currently seeking a Customer Support Agent to provide exceptional support, handle tickets, calls, and write knowledge base articles. The role involves scheduling customer calls, identifying and escalating issues, maintaining CRM records, and collaborating for process improvements. Required qualifications include a degree, customer support experience, CRM and Knowledge Management System proficiency, teamwork, and ability to manage tasks in a fast-paced environment. Benefits include competitive compensation, retirement savings, health insurance, and opportunities for growth.
General Accounting Specialist
Company: Support Ninja
Location: Remote
Posted Dec 09, 2023
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law. Must be a graduate of Accounting, Finance Management or any trade equivalent 3 years of experience in accounts payable and receivable Proven bookkeeping experience Knowledgeable and experienced on QuickBooks or any related software Solid understanding of basic bookkeeping and accounting payable/receivable principles Strong understanding of business and income tax worksheets and computations Skills Requirement Proficient in using MS or Google Office Proven ability to calculate, post and manage accounting figures and financial records Excellent problem solving/judgment skills, and high level of attention to detail and accuracy Strong organizational skills, and the ability to work independently and under pressure Able to prioritize multiple tasks and meet all deadlines Ninja Perks and Benefits ● Competitive compensation ● Adherence to government-mandated benefits ● Retirement Savings Program with Company Matching ● Life Insurance ● HMO on day 1 ● Paid time off, birthday leave ● Bonus and incentive plans ● Opportunities for skills training and personal and professional development ● Employee Referral Program Experience infinite fun so you can have infinite growth. The post holder is expected to accept any reasonable alterations that may from time to time be necessary. Pays supplier invoices or any debt in a timely manner Prepare monthly reconciliation of all accounts to ensure accuracy and investigate reconciling items Prepares working papers and post journal entries Prepares summary of all withheld expanded withholding taxes, prepare and pay the quarterly and annual BIR form for Expanded Withholding Tax Balances general ledger by preparing a trial balance; reconciles entries and balances and maintains accurate ledger Performs the financial statement close process and prepares the quarterly financial statements subject for review of the finance manager Maintains an orderly accounting filing system; develops monthly financial statements, including cashflow, profit and loss statements and balance sheet Complies with local, state, and federal government reporting requirements; assembles information for external auditors for the annual audit Maintains historical records by filing documents; records day to day financial transactions and completes the posting process Perform other duties as assigned What are the required qualifications for a General Accounting Specialist? Disclaimer: The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo. Discover A Better Way to Grow! Are you ready? What does a day in the life as a General Accounting Specialist look like? From enabling companies to flourish, to helping careers bloom.