Jobs at Support Ninja
1,201,955 open positions
Account Onboarding Support Lead
Company: Support Ninja
Location: Remote
Posted Mar 18, 2024
SupportNinja, founded in 2015, is a BPO company that focuses on helping fast-growing tech companies with outsourced support, lead generation, customer service, and community management. They emphasize developing the best people, implementing the latest technology, and challenging the status quo. The company culture is centered around core values such as being Employee Focused, Always Be Humble, Improving Everyday, Compassionate Candor, and Collectively Bringing Joy. The Account Support Lead role involves managing key accounts, providing product demonstrations, coordinating with cross-functional teams, and maintaining accurate records using CRM tools. Required qualifications include excellent communication skills, solid experience in onboarding and client support, familiarity with Zendesk or Monday.com, and experience with Django backend software is a plus. SupportNinja offers competitive compensation, government-mandated benefits, retirement savings program, life insurance, HMO, paid time off, and opportunities for skills training and personal development.
Technical Project Manager
Company: Support Ninja
Location: Remote
Posted Mar 21, 2024
SupportNinja, founded in 2015, is a BPO company dedicated to helping fast-growing tech companies with outsourced support, lead generation, customer service, and community management. They emphasize developing the best people, implementing the latest technology, and challenging the status quo. The company culture is centered around core values like being Employee Focused, Always Be Humble, Improving Everyday, practicing Compassionate Candor, and Collectively Bringing Joy. They offer competitive compensation, government-mandated benefits, retirement savings, life insurance, HMO, paid time off, and opportunities for skills training. The role of a Technical Project Manager involves planning, overseeing projects, managing resources, and ensuring timely completion within budget. Required qualifications include a relevant degree, project management certifications, and at least 4 years of BPO industry experience.
Data Engineer (SQL)
Company: Support Ninja
Location: Remote
Posted Mar 17, 2024
<p><span>Were obsessed with growth From enabling companies to flourish to helping careers bloom <span><p> <p><span> <span><p> <p><span>SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent Our vision is to show the world a better way to grow by developing the best people implementing the latest technology and challenging the status quo <span><p> <p><span> <span><p> <p><span>SupportNinja is a new kind of BPO Our vision is to show the world a better way to outsource by developing the best people implementing the latest technology and challenging the status quo SupportNinja helps fastgrowing tech companies by providing aroundtheclock outsourced support lead generation customer service and community management <span><p> <p><span> <span><p> <p><span>As a Ninja you are guaranteed a culture dedicated to our core values Employee Focused Always Be Humble Improve Everyday Compassionate Candor and Collectively Bring Joy<span><p> <p><br ><p> <p><br ><p> <p><b>What does a day in the life of a Data Engineer look like<b> <p><ul><li>Assist and guide Business Intelligence Developers in extracting data from the source system into the data warehouse staging area ensuring data validation data accuracy data type conversion and business rule application<li> <li>Setup data pipelines using fivetran dbt gcp services data transformation using SQL python and modeling the data<li> <li>Develop and support detailed multidimensional data models<li> <li>Provide design development implementation and support of the clients andor organizations data technology stack and architecture<li> <li>Prepare documentation as part of the knowledge transfer process which will enable others to continue with the ongoing maintenance and operations of the various data platforms<li> <li>Collaborate with other departments to gather related requirements for any development and deployment related to data and digitization of data<li> <li>Communicate complex concepts and findings in a clear and concise manner to technical and nontechnical audiences<li> <li>Act as a trusted advisor providing guidance and support on datadriven decisionmaking<li> <li>Stay updated with emerging trends and technologies in business intelligence and analytics<li> <li>Adheres to company policies and procedures<li> <li>Meets or exceeds performance targets for related KPIs<li> <li>Continuously improves knowledge of products services and processes by participating in training programs and continuous learning modules<li> <li>Maintains a positive empathetic and professional attitude toward customers and colleagues at all times<li> <li>Performs other duties as assigned<li> <ul><p><b>What are the required qualifications of a Data Engineer<b> <p><ul><li>Previous experience in a data engineer ETL developer business intelligence analyst or a similar role preferably in the call center environment <li> <li>Familiar with scripting languages such as Python Scala Nodejs<li> <li>Experience with integrating data quality tools Proficiency in data warehouses<li> <li>Proficient with SQL and database management <li> <li>Proficiency in visualization tools such as Looker Looker Studio Tableau Power BI or ǪlikView<li> <li>Strong communication skills both verbal and written<li> <li>Strong analytical and problemsolving skills with the ability to analyze complex datasets and extract meaningful insights <li> <ul><p><b>Nicetohave qualifications<b> <p><ul><li>Ability to work independently and manage multiple priorities in a fastpaced environment<li> <li>Attention to detail and a strong commitment to data accuracy and integrity<li> <li>Proficient in using computers and various software applications<li> <li>Bachelors degree in Computer Science Business Analytics Software Engineering or a related field preferred<li> <li>Experience with statistical analysis and modeling techniques<li> <ul><p> <p><p><br ><p> <p><br ><p> <p><b>Ninja Perks and Benefits<b><p> <p><b><i>Full time employees<i><b><p> <p><b>● Competitive compensation<b><p> <p><b>● Adherence to governmentmandated benefits<b><p> <p><b>● Retirement Savings Program with Company Matching<b><p> <p><b>● Life Insurance<b><p> <p><b>● HMO on day 1<b><p> <p><b>● Paid time off birthday leave<b><p> <p><b>● Bonus and incentive plans<b><p> <p><b>● Opportunities for skills training and personal and professional development<b><p> <p><b>● Employee Referral Program <b><p> <p><b>● Beautiful office space for onsite employees<b><p> <p><b>● Free lunch provided daily for onsite employees<b><p> <p><span> <span><p> <p><span>Experience <span><i>infinite fun<i><span> so you can have <span><i>infinite growth<i><span> Discover <span><i>A Better Way to Grow<i><span> Are you ready<span><p> <p><span> <span><p> <p><b>Disclaimer<b><p> <p><span>The duties and responsibilities listed above describe the post as it is in general terms and are not definitive The post holder is expected to accept any reasonable alterations that may from time to time be necessary<span><p> <p><span> <span><p> <p><span>SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race religion color national origin gender sexual orientation gender identity gender expression age veteran status disability or other applicable legally protected characteristics under federal state or local law<span><p> <p><p>
Financial Operations Analyst
Company: Support Ninja
Location: Remote
Posted Mar 16, 2024
SupportNinja, founded in 2015, is a BPO company that aims to revolutionize outsourcing by focusing on employee development, technology implementation, and challenging industry norms. They offer various services such as outsourced support, lead generation, customer service, and community management. The company is currently seeking a Financial Operations Analyst with a background in finance, collections, or legal fields. The ideal candidate should have at least one year of data processing experience, 6 months of call experience, and proficiency in Excel. SupportNinja provides competitive compensation, benefits, and opportunities for growth. They are committed to fostering a culture centered around core values like employee focus, humility, continuous improvement, compassionate candor, and collective joy.
Technical Support Representative III
Company: Support Ninja
Location: Remote
Posted Mar 22, 2024
SupportNinja, founded in 2015, is a BPO that focuses on helping fast-growing tech companies with outsourced support, lead generation, customer service, and community management. They emphasize developing the best people, implementing the latest technology, and challenging the status quo. The company culture is dedicated to core values such as Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy. The Technical Support Representative III role involves providing advanced technical support, troubleshooting complex issues, and maintaining a positive attitude. Required qualifications include a high school diploma, strong communication skills, advanced technical troubleshooting skills, and 2-3 years of experience in a technical support role. Ninja Perks and Benefits include competitive compensation, paid time off, bonus plans, and opportunities for skills training.
Identity and Access Management (IAM) Administrator
Company: Support Ninja
Location: Remote
Posted Mar 11, 2024
<p><span>Were obsessed with growth From enabling companies to flourish to helping careers bloom <span><p> <p><span> <span><p> <p><span>SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent Our vision is to show the world a better way to grow by developing the best people implementing the latest technology and challenging the status quo <span><p> <p><span> <span><p> <p><span>SupportNinja is a new kind of BPO Our vision is to show the world a better way to outsource by developing the best people implementing the latest technology and challenging the status quo SupportNinja helps fastgrowing tech companies by providing aroundtheclock outsourced support lead generation customer service and community management <span><p> <p><span> <span><p> <p><span>As a Ninja you are guaranteed a culture dedicated to our core values Employee Focused Always Be Humble Improve Everyday Compassionate Candor and Collectively Bring Joy<span><p> <p><br ><p> <p><span>The <span><b>IAM Administrator<b><span> will be responsible for managing and maintaining the identity and access control systems that safeguard the organizations sensitive data and resources<span><p> <p><b>What does a day in the life as IAM Administrator look like <b> <p><ul><li>Design implement and maintain IAM solutions including identity lifecycle management access provisioning rolebased access control RBAC and single signon SSO technologies<li> <li>Develop and enforce IAM policies procedures and standards to ensure compliance with regulatory requirements and industry best practices<li> <li>Administer user accounts groups and roles across multiple systems and platforms ensuring appropriate access levels and permissions are assigned based on job roles and responsibilities<li> <li>Monitor and audit user access activities identifying and investigating unauthorized access attempts or suspicious behavior<li> <li>Collaborate with internal stakeholders including IT security compliance and business units to assess access requirements and implement effective access control measures<li> <li>Provide support and troubleshooting assistance to end users regarding accessrelated issues resolving incidents and implementing solutions in a timely manner<li> <li>Perform regular reviews and audits of user access rights and entitlements identifying and remedying any discrepancies or violations<li> <li>Participate in IAMrelated projects including system upgrades migrations and integrations ensuring successful implementation and minimal disruption to business operations<li> <li>Document IAM configurations procedures and policies and provide training and guidance to internal stakeholders as needed<li> <li>Adhere to company policies and procedures<li> <li>Meet or exceed performance targets for related KPIs Continuously improve knowledge of products services and processes by participating in training programs and continuous learning modules<li> <li>Collaborate with other departments as needed Maintain a positive empathetic and professional attitude toward customers and colleagues at all times<li> <li>Perform other duties as assigned<li> <ul><p><b>What are the required qualifications for a IAM Administrator<b> <p><ul><li>Bachelors degree in computer science information technology or a related field or equivalent work experience<li> <li>2 or more years of experience working in IAM administration role or related role<li> <li>Strong understanding of IAM concepts and principles including authentication authorization and access control mechanisms<li> <li>Experience with IAM tools and technologies such as Active Directory GSuiteWorkspace Azure Active Directory Okta Ping Identity SailPoint or similar platforms<li> <li>Excellent analytical and problemsolving skills with the ability to troubleshoot and resolve complex accessrelated issues<li> <li>Strong communication skills both verbal and written With the ability to present complex technical information to nontechnical stakeholders<li> <ul><p><b>Nicetohave qualifications<b> <p><ul><li>Familiarity with directory services LDAP SAML OAuth and other authentication protocols and standards<li> <li>Relevant certifications eg Certified Information Systems Security Professional CISSP Certified Information Security Manager CISM Certified Identity and Access Manager CIAM<li> <ul><p> <p><p><br ><p> <p><br ><p> <p><b>Ninja Perks and Benefits<b><p> <p><b><i>Full time employees<i><b><p> <p><b>● Competitive compensation<b><p> <p><b>● Adherence to governmentmandated benefits<b><p> <p><b>● Retirement Savings Program with Company Matching<b><p> <p><b>● Life Insurance<b><p> <p><b>● HMO on day 1<b><p> <p><b>● Paid time off birthday leave<b><p> <p><b>● Bonus and incentive plans<b><p> <p><b>● Opportunities for skills training and personal and professional development<b><p> <p><b>● Employee Referral Program <b><p> <p><b>● Beautiful office space for onsite employees<b><p> <p><b>● Free lunch provided daily for onsite employees<b><p> <p><span> <span><p> <p><span>Experience <span><i>infinite fun<i><span> so you can have <span><i>infinite growth<i><span> Discover <span><i>A Better Way to Grow<i><span> Are you ready<span><p> <p><span> <span><p> <p><b>Disclaimer<b><p> <p><span>The duties and responsibilities listed above describe the post as it is in general terms and are not definitive The post holder is expected to accept any reasonable alterations that may from time to time be necessary<span><p> <p><span> <span><p> <p><span>SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race religion color national origin gender sexual orientation gender identity gender expression age veteran status disability or other applicable legally protected characteristics under federal state or local law<span><p> <p><p>
Key Account Manager
Company: Support Ninja
Location: Remote
Posted Mar 14, 2024
<p><span>Were obsessed with growth From enabling companies to flourish to helping careers bloom <span><p> <p><span> <span><p> <p><span>SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent Our vision is to show the world a better way to grow by developing the best people implementing the latest technology and challenging the status quo <span><p> <p><span> <span><p> <p><span>SupportNinja is a new kind of BPO Our vision is to show the world a better way to outsource by developing the best people implementing the latest technology and challenging the status quo SupportNinja helps fastgrowing tech companies by providing aroundtheclock outsourced support lead generation customer service and community management <span><p> <p><span> <span><p> <p><span>As a Ninja you are guaranteed a culture dedicated to our core values Employee Focused Always Be Humble Improve Everyday Compassionate Candor and Collectively Bring Joy<span><p> <p><br ><p> <p>Salary <b>EUR 80000 + commission based on earnings<b><p> <p>Work Schedule <b>TBA US Time Zone MondayFriday<b><p> <p>Work Set Up <b>Remote<b><p> <p>Type of Contract <b>Full Time<b><p> <p><br ><p> <p><span>SupportNinja is seeking a <span><b>Key Account Manager<b><span> who will be accountable for delivering worldclass account management and business direction to SupportNinjas most important customers Specifically this position is responsible for building longterm relationships with new and existing customers by understanding their business goals proposing enhancements to product andor services and leveraging appropriate company resources to address how clients can achieve better business outcomes by leveraging SupportNinja productsservices <span><p> <p><br ><p> <p><span>The <span><b>Key Account Manager<b><span> is responsible to upsell crosssell and consult with the client and will bear a sales quota in addition to growing the revenue of an account base including renewals The Key Account Managers involvement with the client will encompass the entire lifecycle of the relationship beginning with the initial implementation and carry through to building a longterm relationship Client interaction will be done both over the phoneWebEx and face to face The Key Account Manager will be the business leader in an account and work in concert with our support teams Together these teams are responsible to ensure both customer longevity and systematic growth <span><p> <p><b>What does a day in the life of a Key Account Manager look like<b> <p><ul><li>Convert the opportunities into orders<li> <li>Build trust and develop relationships both internally and externally<li> <li>Demonstrate the monetary value of our services<li> <li>Manage cross functional teams<li> <li>Identify upsell and crosssell opportunities within the customer base<li> <li>Become intimately familiar with the assigned account base and become the trusted advisor to the customer for better business outcomes<li> <li>Consult with the client regarding their business and identify areas in which they can use their existing SupportNinja products more effectively in coordination with best practices in the industry<li> <li>Maintain a working knowledge of competitive product lines especially as it relates to technical strengths and weaknesses of the competitors products and what strategy SupportNinja should develop to counter<li> <li>Maintain a working knowledge of all other SupportNinja productsservices competitive product lines differentiators and industry trends through selfeducation and SupportNinjas resources<li> <li>Develop and present customized presentations to assigned clients that both quantify and qualify productservice usage realized benefits achievements opportunities and next steps<li> <li>Work directly with SupportNinja product management to deliver feedback from clients to best facilitate ideas and drive innovation for future product enhancement and development<li> <li>Work with SupportNinjas Implementation team to play a role in smooth customer implementations by providing onsite assistance as directed and provide appropriate feedback to the greater sales team post turn up<li> <li>Measure success via tracking of client retention and revenue growth<li> <li>Create plans and strategies for developing business and achieving the companys sales goals<li> <li>Travel for inperson meetings with customers and sales agencies to develop key relationships<li> <li>Manage the national accounts and sales resources to deliver profitable growth<li> <li>Provide detailed and accurate sales forecasting<li> <li>Create a culture of success and ongoing business and goal achievement<li> <li>Define sales processes that drive desired sales outcomes and identify improvements where and when required<li> <li>Work closely with the marketing function to establish successful support channel and partner programs<li> <li>Manage key customer relationships and participate in closing strategic opportunities<li> <li>Maintain and develop long term customer relationships<li> <li>Performs other duties as assigned<li> <ul><p><b>What are the required qualifications of a Customer Success Manager<b> <p><ul><li>Bachelors Degree in Information Technology Business Administration or related field or equivalent work experience<li> <li> 8+ years applicable experience in the account management function in customer service BPO callcontact center andor service delivery<li> <li>Proven experience in meeting or exceeding sales quotas and expectations<li> <li>Experience in managing the business aspects of large Enterpriselevel customers<li> <li>Demonstrated experience in a fastpaced environment and meeting customer time constraints<li> <li>Demonstrated experience working independently with little to no daily supervision<li> <li>Competency negotiating and upselling products and services offerings<li> <li>Work independently and are responsive to email<li> <li>Resourceful and fast learner who is eager to acquire new skillsknowledge<li> <li>Willing to travel up to 20 to domestic and international destinations<li> <li>Ability to quickly pivot<li> <li>Obsessed with delivering quality<li> <li>Have a track record of solving problems between customers and service teams<li> <li>Love metrics and analytics and understand that correlation is not causation<li> <li>Must be organized resultsdriven resourceful and can use tact and sound judgment when dealing with diverse clients<li> <li>Customerfocused with a track record of enhancing service delivery<li> <li>Excellent verbal and written communication skills including the ability to communicate with employees and clients at all levels<li> <ul><p> <p><p><b>Ninja Perks and Benefits<b><p> <p><b>●<b><b> <b><b>Competitive compensation<b><p> <p><b>●<b><b> <b><b>Paid time off birthday leave<b><p> <p><b>●<b><b> <b><b>Bonus and incentive plans<b><p> <p><b>●<b><b> <b><b>Opportunities for skills training and personal and professional development<b><p> <p><b>●<b><b> <b><b>Employee Referral Program<b><p> <p> <p> <p> <span>Experience <span><i>infinite fun<i><span> so you can have <span><i>infinite growth<i><span> Discover <span><i>A Better Way to Grow<i><span> Are you ready<span><p> <p> <p> <p><b>Disclaimer<b><p> <p><span>The duties and responsibilities listed above describe the post as it is in general terms and are not definitive The post holder is expected to accept any reasonable alterations that may from time to time be necessary <span><p> <p><span> <span><p> <p><span>SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race religion color national origin gender sexual orientation gender identity gender expression age veteran status disability or other applicable legally protected characteristics under federal state or local law<span><p> <p><p>
Executive Assistant (to the CEO)
Company: Support Ninja
Location: Remote
Posted Mar 21, 2024
SupportNinja, founded in 2015, is a BPO company that focuses on helping fast-growing tech companies with outsourced support, lead generation, customer service, and community management. They emphasize developing the best people, implementing the latest technology, and challenging the status quo. The company culture is dedicated to core values such as being Employee Focused, Always Be Humble, Improving Everyday, Practicing Compassionate Candor, and Collectively Bringing Joy. They offer competitive compensation, retirement savings with company matching, health insurance, paid time off, and opportunities for skills training and personal development.
US Payroll Specialist
Company: Support Ninja
Location: Remote
Posted Mar 16, 2024
<p><span>Were obsessed with growth From enabling companies to flourish to helping careers bloom <span><p> <p><span> <span><p> <p><span>SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent Our vision is to show the world a better way to grow by developing the best people implementing the latest technology and challenging the status quo <span><p> <p><span> <span><p> <p><span>SupportNinja is a new kind of BPO Our vision is to show the world a better way to outsource by developing the best people implementing the latest technology and challenging the status quo SupportNinja helps fastgrowing tech companies by providing aroundtheclock outsourced support lead generation customer service and community management <span><p> <p><span> <span><p> <p><span>As a Ninja you are guaranteed a culture dedicated to our core values Employee Focused Always Be Humble Improve Everyday Compassionate Candor and Collectively Bring Joy<span><p> <p><br ><p> <p><span>We are seeking a detailoriented and knowledgeable <span><b>Payroll Operations Specialist<b><span> to join our team This person will be responsible for accurately inputting deduction and contribution changes into various payroll systems on behalf of our customers The ideal candidate must possess extensive knowledge of multiple payroll systems and be proficient in creating editing and deleting manual deductions and contributions A solid understanding of general payroll and benefits concepts such as payroll cycles and cutoff dates is essential <span><p> <p><b>What does a day in the life of a Payroll Specialist look like<b> <p><ul><li>Manually input deduction and contribution changes into multiple payroll systems ensuring accuracy and adherence to established procedures but 99 of the time would be spent doing the task listed in the first bullet point<li> <li>Review and classify large volumes of payroll and benefits data including deduction types taxes and benefit contributions<li> <li>Contribute to process improvement initiatives by developing comprehensive stepbystep instructions for accurately implementing deduction and contribution changes in undocumented payroll systems<li> <ul><p><b>What are the required qualifications of a Payroll Specialist<b> <p><ul><li>At least 2 years of payroll related experience<li> <li>Experience in runningprocessing payroll<li> <li>Processing US payroll andor benefits for small to mediumsized organizations<li> <li>Comfortable navigating ambiguous situations to resolve complex issues <li> <li>Experience with multiple types of payroll systems ADP WFN Paylocity UKG etc<li> <li>Experience in creating reports<li> <p><br ><p> <p>abetterwaytogrow<p> <ul><p> <p><p><br ><p> <p><br ><p> <p><b>Ninja Perks and Benefits<b><p> <p><b><i>Full time employees<i><b><p> <p><b>● Competitive compensation<b><p> <p><b>● Adherence to governmentmandated benefits<b><p> <p><b>● Retirement Savings Program with Company Matching<b><p> <p><b>● Life Insurance<b><p> <p><b>● HMO on day 1<b><p> <p><b>● Paid time off birthday leave<b><p> <p><b>● Bonus and incentive plans<b><p> <p><b>● Opportunities for skills training and personal and professional development<b><p> <p><b>● Employee Referral Program<b><p> <p><b>● Beautiful office space for onsite employees<b><p> <p><b>● Free lunch provided daily for onsite employees<b><p> <p><span> <span><p> <p><span>Experience <span><i>infinite fun<i><span> so you can have <span><i>infinite growth<i><span> Discover <span><i>A Better Way to Grow<i><span> Are you ready<span><p> <p><span> <span><p> <p><b>Disclaimer<b><p> <p><span>The duties and responsibilities listed above describe the post as it is in general terms and are not definitive The post holder is expected to accept any reasonable alterations that may from time to time be necessary<span><p> <p><span> <span><p> <p><span>SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race religion color national origin gender sexual orientation gender identity gender expression age veteran status disability or other applicable legally protected characteristics under federal state or local law<span><p> <p><p>
Project-based Senior Network Engineer (IoT)
Company: Support Ninja
Location: Remote
Posted Mar 20, 2024
SupportNinja, founded in 2015, is a BPO company that focuses on helping fast-growing tech companies with outsourced support, lead generation, customer service, and community management. They emphasize developing the best people, implementing the latest technology, and challenging the status quo. The company culture is dedicated to core values such as being employee-focused, humble, always improving, practicing compassionate candor, and collectively bringing joy. They offer competitive compensation, retirement savings, health insurance, paid time off, and opportunities for skills training and personal development. The Network Engineer role involves diagnosing and resolving IoT hardware network issues, configuring devices, and collaborating with cross-functional teams.
Team Manager
Company: Support Ninja
Location: Remote
Posted Mar 14, 2024
<p><span>Were obsessed with growth From enabling companies to flourish to helping careers bloom <span><p> <p><span> <span><p> <p><span>SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent Our vision is to show the world a better way to grow by developing the best people implementing the latest technology and challenging the status quo <span><p> <p><span> <span><p> <p><span>SupportNinja is a new kind of BPO Our vision is to show the world a better way to outsource by developing the best people implementing the latest technology and challenging the status quo SupportNinja helps fastgrowing tech companies by providing aroundtheclock outsourced support lead generation customer service and community management <span><p> <p><span> <span><p> <p><span>As a Ninja you are guaranteed a culture dedicated to our core values Employee Focused Always Be Humble Improve Everyday Compassionate Candor and Collectively Bring Joy<span><p> <p><br ><p> <p>The <b>Team Manager<b> will be responsible for leading and managing a team of technical representatives to ensure the delivery of exceptional customer experiences This role will coach mentor and guide team members while driving performance productivity and operational efficiency<p> <p><b>What does a day in the life of a Team Manager look like<b> <p><ul><li>Provide effective leadership and supervision to a team of representatives<li> <li>Set clear performance expectations and goals for team members and ensure they are aligned with organizational objectives<li> <li>Coach mentor and motivate team members to enhance their skills performance and professional development while fostering a positive and collaborative team environment<li> <li>Address employee concerns conflicts and performance issues in a timely and effective manner<li> <li>Monitor team performance and ensure adherence to established service level agreements SLAs and key performance indicators KPIs<li> <li>Analyze team metrics and identify areas for improvement implementing strategies to enhance productivity and efficiency<li> <li>Collaborate with crossfunctional teams to streamline processes resolve operational challenges and optimize workflows<li> <li>Continuously monitor and improve customer service quality ensuring high levels of customer satisfaction<li> <li>Stay updated with industry best practices and trends to drive process improvements and innovation within the team<li> <li>Identify training needs and coordinate training sessions to enhance the skills and knowledge of team members<li> <li>Ensure team members are equipped with the necessary tools resources and information to effectively perform their roles<li> <li>Collaborate with other team leads and managers to share best practices and implement consistent processes<li> <li>Serve as a point of contact for escalations and handle customer inquiries or complaints as needed<li> <li>Contribute to team meetings and participate in organizational initiatives to drive positive change and growth<li> <li>Provide reports on team performance as required<li> <li>Regularly communicate with clients as needed<li> <li>Adheres to company policies and procedures<li> <li>Meets or exceeds performance targets for related KPIs<li> <li>Continuously improves knowledge of products services and processes by participating in training programs and continuous learning modules<li> <li>Maintains a positive empathetic and professional attitude toward customers and colleagues at all times<li> <li>Performs other duties as assigned<li> <ul><p><b>What are the required qualifications of a Team Manager<b> <p><ul><li>23 years of previous Team Manager Team Leader<li> <li>Lead experience in a call center environment<li> <li>Excellent communication skills both verbal and written<li> <li>Previous experience in a leadership or supervisory role preferably in a call center environment<li> <li>Previous client facing experience preferred<li> <li>Strong knowledge and understanding of customer service and technical support principles and practices<li> <li>Strong problemsolving and decisionmaking skills<li> <li>Excellent interpersonal to interact with team members and stakeholders at all levels<li> <li>Proven ability to lead motivate and inspire a team to achieve performance targets and deliver exceptional customer experiences<li> <li>Resultsoriented mindset with a focus on driving operational excellence and continuous improvement<li> <li>Proficiency in using customer service software and tools such as CRM<li> <li>Proficient in using computers and various software applications<li> <li>AI experience is a plus<li> <ul><p> <p><p><br ><p> <p><br ><p> <p><b>Ninja Perks and Benefits<b><p> <p><b><i>Full time employees<i><b><p> <p><b>● Competitive compensation<b><p> <p><b>● Adherence to governmentmandated benefits<b><p> <p><b>● Retirement Savings Program with Company Matching<b><p> <p><b>● Life Insurance<b><p> <p><b>● HMO on day 1<b><p> <p><b>● Paid time off birthday leave<b><p> <p><b>● Bonus and incentive plans<b><p> <p><b>● Opportunities for skills training and personal and professional development<b><p> <p><b>● Employee Referral Program <b><p> <p><b>● Beautiful office space for onsite employees<b><p> <p><b>● Free lunch provided daily for onsite employees<b><p> <p><span> <span><p> <p><span>Experience <span><i>infinite fun<i><span> so you can have <span><i>infinite growth<i><span> Discover <span><i>A Better Way to Grow<i><span> Are you ready<span><p> <p><span> <span><p> <p><b>Disclaimer<b><p> <p><span>The duties and responsibilities listed above describe the post as it is in general terms and are not definitive The post holder is expected to accept any reasonable alterations that may from time to time be necessary<span><p> <p><span> <span><p> <p><span>SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race religion color national origin gender sexual orientation gender identity gender expression age veteran status disability or other applicable legally protected characteristics under federal state or local law<span><p> <p><p>
Regional Sales Director
Company: Jet Support Services, Inc.
Location: Remote
Posted Mar 18, 2024
Jet Support Services, Inc. (JSSI) is a leading independent provider of maintenance support, advisory services, software, and financial tools to the business aviation industry. JSSI is seeking a Regional Sales Director to generate sales for their maintenance tracking platforms. The ideal candidate will have a Bachelor's degree, 5+ years of aviation sales experience, and a working knowledge of aircraft and the business aviation industry. The role involves building and maintaining a network of sales leads, performing online demonstrations, negotiating prices, and traveling to promote and sell JSSI Maintenance Software services.