Jobs at Support Ninja
1,201,955 open positions
Marketing Specialist
Company: Vontavius Tech Support
Location: Other US Location
Posted Apr 24, 2024
<p><b>Company Description<b> <p><p>Vontavius Tech Support is a premier creative agency that helps small to large businesses raise awareness of their brand and generate revenue through proven strategies and online marketing<p> <p><b>Job Description<b> <p><p>The Marketing Specialist is responsible for developing and contributing to marketing projects that drive and support the companys business objectives In this position you will be responsible for the development and management marketing programs implementation and results<p> <p>In this position you will focus on acquiring new customers and retaining existing customers through the management of all online and offline marketing programs including email social lead nurturing <p> <p>This position requires a candidate with a mix of strategy creative and project management expertise<p> <p><strong>Responsibilities<strong><p> <ul><li>Responsible for strategy planning implementation and execution<li> <li>Create and manage inbound marketing campaigns to grow the lead and prospect base amp support sales initiatives including content marketing journey mapping social email lead nurturing and engagement programs<li> <li>Lead and ensure the consistency in the messaging branding content and lookandfeel of all internal and externalcommunications and marketing materials<li> <li>Utilize online marketing ads platforms such as Google amp Facebook Ads to generate exposure amp leads <li> <li>Ongoing research to continue to develop marketing strategies to generate new customers<li> <li>Perform ongoing tracking and reporting on marketing initiatives<li> <li>Developing marketing materials <li> <ul><p><b>Qualifications<b> <p><ul><li>Experience with Google amp Facebook Ads and paid search bidding<li> <li>Good interpersonal written and verbal communication skills<li> <li>Selfstarter with ambitious initiative to continue learning<li> <li>Strong skills in Microsoft Excel and PowerPoint<li> <li>Experience with web analytics and tracking tools<li> <li>Analytically minded strong ability to identify performance opportunities and root<li> <li>causes to problems<li> <li>Fluent English language skills<li> <ul><p><b>Additional Information<b> <p><p>All your information will be kept confidential according to EEO guidelines<p>
Technical Support Specialist (SQL)
Company: Support Ninja
Location: Remote
Posted Apr 26, 2024
<p><span>Were obsessed with growth From enabling companies to flourish to helping careers bloom <span><p> <p><span> <span><p> <p><span>SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent Our vision is to show the world a better way to grow by developing the best people implementing the latest technology and challenging the status quo <span><p> <p><span> <span><p> <p><span>SupportNinja is a new kind of BPO Our vision is to show the world a better way to outsource by developing the best people implementing the latest technology and challenging the status quo SupportNinja helps fastgrowing tech companies by providing aroundtheclock outsourced support lead generation customer service and community management <span><p> <p><span> <span><p> <p><span>As a Ninja you are guaranteed a culture dedicated to our core values Employee Focused Always Be Humble Improve Everyday Compassionate Candor and Collectively Bring Joy<span><p> <p><br ><p> <p><span>The <span><b>Technical Support Representative <b><span>is responsible for providing advanced technical support to customers who are experiencing technical issues with their products or services This position will use technical knowledge to identify and troubleshoot problems and provide timely and effective solutions to customers Additionally this position will provide excellent customer service to ensure customer satisfaction and loyalty<span><p> <p><b>What does a day in the life as a Technical Support Representative look like<b> <p><ul><li>Accept and resolve customer requests and support issues via inbound calls outbound followups email and chat Triage tickets to the appropriate internal departments and work to resolve the issue<li> <li>Provide frontline technical customer support to clients by troubleshooting and resolving complex support issues<li> <li>Work closely with our development and IT teams to identify and resolve technical issues that arise during the use of our products<li> <li>Document customer issues and resolutions in our support system with clear and concise language to ensure root cause is identified and resolution is properly documented for future reference Improve efficiency by creating<li> <li>Knowledgebase documentation for customers and internal use Identify and communicate trends in customer support issues to management<li> <li>Act as the primary point of contact for customer inquiries and escalations<li> <li>Engage with our partners and business leaders across the organization to ensure customer requests are resolved efficiently and effectively while addressing the customers shortterm amp longterm needs<li> <li>Meet or exceed performance expectations based on key performance indicators like customer experience effectiveness and efficiency Identify resolve and or escalate risks that may impact the business<li> <li>Represent the voice of the customer by helping to provide product and customer experience feedback along with recommended enhancements<li> <ul><p><b>What are the required qualifications for a Technical Support Representative<b> <p><ul><li>Must have a high school diploma or equivalent<li> <li>At least 2 years of relevant work experience as Technical Support or equivalent<li> <li>Must have knowledgeexperience with SQL and MS SQL Server<li> <li>Experience using computer applications such as Microsoft Office and CRM software any<li> <li>Knowledge of RDP Teamviewer and other related troubleshooting tools<li> <li>Creating Knowledgebased documentation<li> <li>Strong communication skills An expert communicator in both small talk amp highpressure moments<li> <li>Strong analytical and problemsolving skills<li> <li>Excellent timemanagement skills<li> <li>Takes the lead on projects while juggling other tasks Must thrive in dynamic environments Driven to grow and take on new responsibilities<li> <li>Team player open to accepting feedback to ensure the teams success<li> <li>Strong attention to detail organization skills and ability to focus on assigned tasks with a passion for helping people<li> <li>Ability to learn and work effectively in a remote and hybrid work environment<li> <li>A quick thinker and a fast learner with the ability to work in a rapidly changing environment<li> <li>Technology savvy individual who can adapt to rapidly changing tools and technologies<li> <li>Excited about growing a career within a rapidly growing company<li> <ul><p> <p><p><b>Ninja Perks and Benefits<b><p> <p><b><i>Full time employees<i><b><p> <p><b>● Competitive compensation<b><p> <p><b>● Adherence to governmentmandated benefits<b><p> <p><b>● Retirement Savings Program with Company Matching<b><p> <p><b>● Life Insurance<b><p> <p><b>● HMO on day 1<b><p> <p><b>● Paid time off birthday leave<b><p> <p><b>● Bonus and incentive plans<b><p> <p><b>● Opportunities for skills training and personal and professional development<b><p> <p><b>● Employee Referral Program <b><p> <p><b>● Beautiful office space for onsite employees<b><p> <p><b>● Free lunch provided daily for onsite employees<b><p> <p><span> <span><p> <p><span>Experience <span><i>infinite fun<i><span> so you can have <span><i>infinite growth<i><span> Discover <span><i>A Better Way to Grow<i><span> Are you ready<span><p> <p><span> <span><p> <p><b>Disclaimer<b><p> <p><span>The duties and responsibilities listed above describe the post as it is in general terms and are not definitive The post holder is expected to accept any reasonable alterations that may from time to time be necessary<span><p> <p><span> <span><p> <p><span>SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race religion color national origin gender sexual orientation gender identity gender expression age veteran status disability or other applicable legally protected characteristics under federal state or local law<span><p> <p><p>
Web Designer
Company: Vontavius Tech Support
Location: Other US Location
Posted Apr 24, 2024
<p><b>Company Description<b> <p><p>Vontavius Tech Support is a premier creative agency that helps small to large businesses raise awareness of their brand and generate revenue through proven strategies and online marketing<p> <p><b>Job Description<b> <p><ul><li>Conceptualize and create intuitive engaging and brandconsistent web experiences<li> <li>Continually improve and optimize user experience for sites<li> <li>Collaborate in concept development and design ideation crossfunctionally to help define a creative strategy<li> <li>Ensure the technical feasibility of UIUX designs<li> <li>Use responsive design techniques to ensure usability across all devices<li> <li>Optimize websites for maximum speed and scalability<li> <li>Assure that all user input is validated before submitting to backend<li> <li>Collaborate with other team members and stakeholders<li> <ul><p><br ><p> <p><b>Qualifications<b> <p><p><br ><p><ul><li>Bachelors degree or equivalent experience in web design<li> <li>Proficient in Photoshop and other graphics tools Illustrator Image Ready etc<li> <li>Deep understanding of HTML amp CSS<li> <li>Proficient understanding of crossbrowser compatibility issues and ways to work around them<li> <li>Good understanding of SEO principles and ensuring that website will adhere to them<li> <li>A good knowledge of building sites with elements like Elementor Wix Wordpress and Squarespace<li> <li>Proficiency with Slack Google Workspace amp Hubspot apps<li> <li>Good understanding of web hosting email and FTP setup management and use<li> <ul><p><b>Additional Information<b> <p><p><strong>You should also<strong><p> <ul><li>Be able to effectively communicate and coordinate with clients and staff<li> <li>Thrive under pressure and have a high level of productivity<li> <li>Be organized with great time management skills<li> <li>Take direction and feedback well<li> <li>Be proactive with industry trends<li> <li>Have a selfmotivated attitude<li> <li>Be able to perform and deliver under deadline driven constraints<li> <ul><p>A digital portfolio is required when applying for this position Please provide a file or link with your resume Along with your resume please include 3 professional references and 5 samples of recent content youve developed<p>
IT Security Engineer
Company: Jet Support Services, Inc.
Location: Chicago, IL
Posted Apr 03, 2024
Jet Support Services, Inc. (JSSI) is a leading independent provider of maintenance support, advisory services, software, and financial tools to the business aviation industry. With over 35 years of experience, JSSI supports 6,000+ aircraft and leverages data, scale, and innovation to drive cost savings and provide custom solutions. The IT Security Engineer role involves executing cybersecurity operational procedures, assessing the organization's security posture, and implementing security measures to protect employees and assets. The ideal candidate should have 5+ years of IT experience, 3+ years as a SOC analyst, a degree in Computer Science or related field, and relevant cybersecurity certifications. Excellent communication skills, analytical problem-solving abilities, and knowledge of networking protocols and security devices are required. Experience with EDR and XDR services, Microsoft Defender Security suite, and SIEM tools is preferred. JSSI is an Equal Opportunity employer.
Technical Support Representative III
Company: Support Ninja
Location: Other US Location
Posted Mar 22, 2024
SupportNinja, founded in 2015, is a BPO that focuses on helping fast-growing tech companies with outsourced support, lead generation, customer service, and community management. They emphasize developing the best people, implementing the latest technology, and challenging the status quo. The company culture is dedicated to core values such as Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy. The Technical Support Representative III role involves providing advanced technical support, troubleshooting complex issues, and maintaining a positive attitude. Required qualifications include a high school diploma, strong communication skills, advanced technical troubleshooting skills, and 2-3 years of experience in a technical support role. Ninja Perks and Benefits include competitive compensation, medical insurance, paid time off, and opportunities for skills training.
Junior Technical Support Representative (Hardware)
Company: Support Ninja
Location: Remote
Posted Apr 23, 2024
SupportNinja, founded in 2015, is a BPO that focuses on helping fast-growing tech companies with outsourced support, lead generation, customer service, and community management. They emphasize developing the best people, implementing the latest technology, and challenging the status quo. As a Technical Support Representative, one would provide best-in-class support, troubleshoot hardware issues, and maintain high customer satisfaction. The role requires a BS degree in IT or a related field, 2+ years of experience, and hands-on experience with hardware troubleshooting. SupportNinja offers competitive compensation, retirement savings, health insurance, and opportunities for professional development.
Airframe Product Line Representative
Company: Jet Support Services, Inc.
Location: Remote
Posted Apr 17, 2024
<p><b>About JSSI<b><p> <p> For more than 35 years Jet Support Services Inc JSSI has been the leading independent provider of maintenance support advisory services software and financial tools to the business aviation industry With 6000+ aircraft supported by maintenance programs and software platforms JSSI leverages this wealth of data scale and innovation to drive cost savings and provide custom solutions that align to the interests of each client regardless of make or model Learn more at jetsupportcom<p> <p><b>JSSI products and services include<b><p> <p><b>Maintenance Programs<b> Hourly Cost Maintenance Programs to stabilize maintenance budgets maximize aircraft availability and enhance residual value<p> <p><b>Parts amp Leasing <b>Experienced product line specialized team who leverages our <i>AllOEM<i> inventory and global vendor relationships and go beyond parts sourcing to find optimal customer solutions<p> <p><b>Software<b> <i>Traxxall and Conklin amp de Decker<i> Powerful data platforms to help you make more informed decisions from choosing the right aircraft to tracking your maintenance inventory and MRO projects<p> <p><b>Advisory Services<b> Objective insights and independent technical advice from a global team of technical advisors and ASAaccredited appraisers for virtually any business jet turboprop or helicopter<p> <p><b>Aviation Capital<b> Customized assetbased finance solutions for business aviation<p> <p><br ><p> <p><span>JSSI is seeking an experienced Product Line Representative to join our expanding aviation supply chain division JSSI Parts amp Leasing and grow a business focused on airframe platforms<span><p> <p><span> <span><p> <p><span>The mission of the Product Line Representative PLR is to build and grow a multimilliondollar business based around a particular type of parts and components JSSI Parts amp Leasing JPL is looking for an entrepreneurial PLR candidate who can establish and grow a business The PLR will work collaboratively with JSSIs internal resources to ensure JPL is capitalizing on every profitable opportunity This role will support contracted JSSIs HCM Clients with airframe parts with the objectives of 1 reducing JSSIs maintenance costs through proactive provisioning of material and 2 creating thirdparty revenue for the business by selling existing stock and creating brokering opportunities The PLR is an entrepreneur and a business professional with integrity and the capacity to effectively grow and manage an operation<span><p> <p><span> <span><p> <p><b>Duties and Responsibilities<b> <p><ul><li>Have a strong working knowledge in the values of complete assets and related parts<li> <li>Manage the complete supply chain process in supporting material requirements for scheduled and unscheduled maintenance<li> <li>Learn JSSIs existing hourly costs maintenance offerings across various products <li> <li>Work closely with the JPL procurement and sales teams<li> <li>Conduct financial analysis seek out and capitalize on purchase opportunities<li> <li>Create relationships with suppliers repair vendors and customers<li> <li>Effectively present JPL to prospective customers and suppliers<li> <li>Identify and move quickly on opportunities<li> <li>Work with Aircraft Acquisition team to support teardown values<li> <li>Settle discrepancies with customer orders in a professional and timely manner<li> <li>Negotiate prices with customers and vendors<li> <li>Identify market trends and anticipate areas of opportunity<li> <li>Ensure proper inventory levels are maintained through proactive buying<li> <li>Manage onsite inventory movement in and out of the system <li> <li>Maximize sales and margin goals<li> <li>Attend domestic and international trade shows conferences and seminars<li> <li>Support AOG material requirements<li> <ul><p><b>Desired Credentials<b> <p><ul><li>Bachelors degree required<li> <li>Minimum of two years in procurement or sales<li> <li>Effective communication skills<li> <li>Working knowledge of aircraft engines and APUs<li> <li>Ability to cultivate strong relationships and communicate effectively via email and telephone<li> <li>Ability to function independently<li> <li>Highly organized and able to thrive in fastpaced environment<li> <ul><p> <p><p><i>JSSI is an Equal Opportunity Affirmative Action employer All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected veteran status or other characteristic protected by law <i><p> <p><br ><p> <p><i>JSSI does not accept unsolicited resumes from individual recruiters or thirdparty recruiting agencies in response to job postings No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or Recruiting Team <i><p> <p><p>
Oracle Projects/Financials Architect
Company: Spinnaker Support
Location: Other US Location
Posted Apr 09, 2024
The Oracle Projects/Financials Functional Architect role requires extensive experience in Oracle Projects application support, with a focus on customer support, team development, sales/marketing, and business process improvements. The role involves providing architectural solutions, managing compliance, and driving cross-functional alignment. The ideal candidate should have excellent communication skills, deep system application knowledge, and the ability to work remotely. The position offers a competitive salary of $140,000—$150,000 USD.
Ninja Van - Data Support Associate
Company: Ninja Van
Location: Butuan City, Agusan Del Norte, Philippines
Posted Mar 22, 2024
The text provides information about a job position, Ninja Van Data Support Associate, located in Butuan City, Agusan Del Norte, Philippines, with a date, Mar 22.
Discord Community Manager
Company: Support Ninja
Location: Remote
Posted Apr 25, 2024
SupportNinja, founded in 2015, is a BPO that focuses on helping fast-growing tech companies with outsourced support, lead generation, customer service, and community management. They emphasize developing the best people, implementing the latest technology, and challenging the status quo. The company culture is dedicated to core values such as Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy. The role of a Community Manager involves conceptualizing, planning, and executing engaging events, coordinating with internal and external teams, monitoring channels, and fostering a sense of community. Required qualifications include at least 3 years of experience in Community Management and Content Moderation in Discord, knowledge in Events Management, creativity, understanding of bots, and availability to start within 2 weeks. Ninja Perks and Benefits include competitive compensation, retirement savings, health insurance, paid time off, and opportunities for skills training.
Quality Testing Analyst
Company: Support Ninja
Location: Remote
Posted Apr 25, 2024
SupportNinja is a BPO founded in 2015, dedicated to helping fast-growing tech companies with outsourced support, lead generation, customer service, and community management. They emphasize employee focus, humility, continuous improvement, compassionate candor, and collective joy. The Quality Testing Analyst role involves troubleshooting, creating detailed bug cases, collaborating with teams, and maintaining a positive attitude. Required qualifications include a degree, QA testing experience, case management skills, communication abilities, and technical acumen. Benefits include competitive compensation, retirement savings, health insurance, paid time off, and opportunities for development.
Technical Support (QuickBooks)
Company: Support Ninja
Location: Remote
Posted Apr 23, 2024
SupportNinja is a BPO company founded in 2015, aiming to revolutionize outsourcing by focusing on employee development, technology implementation, and challenging industry norms. They provide services like outsourced support, lead generation, customer service, and community management to fast-growing tech companies. The company culture is centered around core values such as being employee-focused, humble, always improving, practicing compassionate candor, and collectively bringing joy. Technical Support Representatives at SupportNinja are expected to have 2 years of technical support experience, proficiency in Quickbooks, strong communication skills, and the ability to work in high-stress situations. Benefits include competitive compensation, retirement savings, health insurance, and opportunities for professional development.