Jobs at Zendesk
6,787 open positions
Senior Marketing Operations Specialist
Company: Zendesk
Location: Mexico City, Mexico
Posted Dec 03, 2024
Zendesk is seeking a Senior Marketing Operations Specialist to enhance and scale their lead management engine. The role involves partnering with Marketing Analytics, Sales Development, and Campaign Operations to optimize processes and drive growth. Key responsibilities include managing global projects, implementing new fields in Salesforce, advising on growth initiatives, analyzing data, and optimizing lead management processes. The ideal candidate should have 3+ years in Marketing Operations, a proven track record of driving end-to-end stakeholder engagement, and experience optimizing lead management processes between Marketo, Salesforce, and LeanData.
Principal Security Engineer
Company: Zendesk
Location: Madison, WI
Posted Dec 03, 2024
Zendesk is seeking a highly skilled Principal Threat Prevention Engineer with at least 10 years of cybersecurity engineering experience, particularly in infrastructure development and integration within a SaaS environment. The ideal candidate will design and build advanced threat prevention infrastructure, integrate various security tools, automate processes, collaborate with cross-functional teams, implement security policies, and continuously improve security measures. The role offers a competitive annualized base salary range of $177,000.00-$265,000.00 and a hybrid work model, requiring part-time presence in the local office.
Senior Data Analyst, Integrated Marketing
Company: Zendesk
Location: Remote
Posted Dec 03, 2024
Zendesk is seeking an experienced Marketing Analyst with a strong background in data analysis and business intelligence. The ideal candidate will have at least 5 years of experience, proficiency in tools like Google Analytics, Adobe Analytics, SQL, Excel, and data visualization software. They will work closely with cross-functional teams to optimize metrics, evaluate campaign performance, and drive strategic growth. The role involves developing growth strategies, setting metric targets, and assisting in informed investment decisions. The annualized base salary range for this position is $103,000.00-$155,000.00.
Digital Sales Representative
Company: Zendesk
Location: Lisbon, Portugal
Posted Dec 03, 2024
Zendesk is seeking a motivated, self-starting Digital Inside Sales Specialist to join their new team in Lisbon. The role involves handling a high-velocity sales approach, providing excellent customer experience, and becoming a product expert. Responsibilities include responding to inbound leads, resolving inquiries, conducting discovery calls, and exceeding sales targets. The ideal candidate should have excellent written communication skills, 1+ years of sales experience, preferably in software/SaaS, and a passion for Zendesk technology. The role requires working from the Zendesk Lisbon office 4 days a week in a fast-paced, hybrid environment.
Staff Data Engineer
Company: Zendesk
Location: Krakow, Poland
Posted Dec 03, 2024
Zendesk, a company known for its customer experience software used by brands like Airbnb and Uber, is seeking a Staff Data Engineer. The role involves working with a team to deliver positive outcomes for customers, focusing on performance projects, and continuously shipping code to production. The ideal candidate should have 8+ years of experience, advanced SQL knowledge, and expertise in designing infrastructure for microservices. Zendesk offers a competitive salary, flexible working hours, and a hybrid work model. The company is committed to diversity, equity, and inclusion.
Technical Account Manager (IC)
Company: Zendesk
Location: Tokyo, Japan
Posted Dec 03, 2024
Zendesk, a recognized leader in customer engagement, is seeking a Technical Account Manager (TAM) for enterprise customers in Japan. The role involves being a principal technical advisor, driving strategies for customer innovation and transformation using Zendesk, and providing hands-on technical expertise. The TAM will collaborate with customers to develop technical roadmaps, handle executive-level client relationships, and ensure Zendesk environments remain operationally healthy. The role is a hybrid of TAM and Managed Services, requiring 10+ years of technical experience, knowledge of SaaS implementations, and proficiency in Japanese and English.
Staff Software Engineer (Front-End)
Company: Zendesk
Location: Pune, India
Posted Dec 03, 2024
Zendesk is seeking a Staff Software Engineer for a hybrid role in Pune, India. The engineer will lead software engineering initiatives, mentor the team, and ensure product/business goals are met. They will own and maintain frameworks and tools, create architectural improvements, and guide engineers to enhance their skillset. The role requires 6+ years of relevant industry experience, expertise in technical areas like Session Management, JavaScript, React, and CI/CD systems. The successful candidate will play a key role in shaping Zendesk's Product Development Center of Excellence in Pune.
Senior Solutions Consultant
Company: Zendesk
Location: Remote
Posted Dec 03, 2024
The Senior Solutions Consultant role at Zendesk involves managing the technical aspects of the sales cycle, selling to enterprise and mid-market executives, and convincing C-level and director-level executives of the software's merits. The role requires 5+ years of software selling experience, excellent communication skills, and knowledge in web/scripting technologies. The position is hybrid, requiring in-office attendance and flexibility for remote work. Zendesk offers competitive compensation, a focus on customer happiness, and a commitment to diversity and inclusion.
Incidents & Escalations Manager
Company: Zendesk
Location: Manila, Philippines
Posted Dec 03, 2024
Zendesk is seeking an Incident and Escalations Manager to collaborate with various global teams in resolving complex problems. The role involves establishing relationships with teams like Advocacy, Engineering, Product, Security, IT, and Customer Success. The manager will serve as the primary contact for CX during service incidents, ensuring clear and timely communications to customers. They will also help establish a scalable process for reviewing open problem tickets and improving service delivery and customer communication. The ideal candidate should have proven experience dealing with highly technical and high-impact customer service issues, strong communication skills, and experience in a B2B Cloud (SAAS, IAAS, PAAS) environment.
Senior Product Marketing Manager
Company: Zendesk
Location: Remote
Posted Dec 03, 2024
Zendesk, a global leader in customer and employee service software, is seeking an experienced Senior Product Marketing Manager. The role involves driving product, sales, and adoption initiatives for Zendesk's fast-growing employee service business. The ideal candidate will have 5-7+ years of product marketing experience, exceptional storytelling ability, and strong analytical skills. They will collaborate with cross-functional teams to develop and execute GTM strategies, and support deals and customer engagements as a subject matter expert. The role offers a competitive salary range of $143,000.00-$215,000.00 annually.
Digital Sales Representative
Company: Zendesk
Location: Lisbon, Portugal
Posted Dec 03, 2024
Zendesk is seeking a motivated Digital Sales Representative proficient in Dutch, German, French, or English. The role involves handling a high-velocity sales approach, providing excellent customer experience, and becoming a product expert. The ideal candidate will have a track record of achieving targets, preferably in software/SaaS, and excellent written communication skills. Responsibilities include responding to inbound leads, resolving inquiries, conducting discovery calls, and exceeding SLAs and KPIs. The role offers a hybrid schedule, with required in-office attendance for training and collaboration. Zendesk values diversity and inclusion, offering a fulfilling work experience.
Senior Incident Manager
Company: Zendesk
Location: Manila, Philippines
Posted Dec 03, 2024
Zendesk is seeking a Senior Incident Manager with a strong background in Incident and Problem Management, particularly in a Cloud (SAAS, IAAS, PAAS) product environment. The role involves driving incident response, improving response times, and mentoring other Incident Managers. The ideal candidate should have a BS/BA, 5+ years of experience, expert knowledge of ITIL practices, and strong communication skills. Zendesk offers a hybrid work model, fostering a diverse and inclusive workplace.