Jobs at Zendesk
6,787 open positions
Incident Manager
Company: Zendesk
Location: Manila, Philippines
Posted Dec 03, 2024
Zendesk is seeking an experienced Incident Manager to lead a world-class Incident Management program. The role involves managing incident response, coordinating efforts across teams, and implementing solutions to mitigate future risks. Key responsibilities include running incident response, maintaining documentation, communicating with customer-facing teams, drafting reports, and facilitating retrospective reviews. The ideal candidate should have proven experience in technical incident reviews, understanding of IT operational processes, and strong communication skills. Preferred qualifications include experience in a Cloud (SAAS, IAAS, PAAS) product environment and problem-solving skills.
Senior Customer Success Manager
Company: Zendesk
Location: Remote
Posted Dec 03, 2024
Zendesk is seeking a highly driven and motivated Senior Customer Success Manager (CSM) to consult on CX and EX solutions from the Zendesk SaaS suite. The role involves understanding customers' businesses, creating success plans, and delivering measurable ROI. Sr CSMs will mentor junior CSMs, lead strategic initiatives, and build strong relationships with customers to minimize churn and drive expansion. They will also engage regularly with customers, analyze product usage data, and collaborate with various teams to ensure customer success. The ideal candidate should have 8+ years of relevant experience, strong leadership skills, and technical aptitude.
SMB Field Marketing Manager, Brazil
Company: Zendesk
Location: Other US Location
Posted Nov 22, 2024
Zendesk is a service-first CRM company that values collaboration and inclusion. The company is looking for a Field Marketing Manager LATAM to execute regional marketing programs that drive pipeline growth and strengthen customer engagement across the Latin America region.
Senior Customer Success Manager
Company: Zendesk
Location: Other US Location
Posted Nov 24, 2024
The job description is for a Customer Success Manager at Zendesk, responsible for advising and guiding customers to optimize their use of the platform. The role requires a consultative approach, excellent communication skills, and the ability to work collaboratively with internal teams and customers.
Senior Technical Architect
Company: Zendesk
Location: Other US Location
Posted Nov 24, 2024
The job description is for a Technical Architect at Zendesk, responsible for devising tailored technical solutions for customers. The role requires proficiency in English, Portuguese, or Spanish, and experience in system, technical, or solution architecture. The job offers primarily remote work with the support of a dynamic team.
Sr. Director, Scaled Marketing, Analytics, and Operations
Company: Zendesk
Location: Remote
Posted Dec 03, 2024
Zendesk is seeking a Sr. Director of Scaled Marketing, Analytics, and Operations to lead growth through scalable marketing programs, data-driven decision-making, and operational excellence. The role involves overseeing analytics, operations, and scaled marketing efforts, including Performance Marketing, SEO, Website Optimization, Product, and the Startups Program. Key responsibilities include developing and executing a scalable marketing strategy, leading analytics efforts, ensuring operational excellence, and building and leading a high-performing team. The ideal candidate should have 10+ years of experience in scaled marketing, analytics, or business operations, with a proven track record in driving growth through scalable marketing and operational excellence.
SMB Field Marketing Manager, Brazil
Company: Zendesk
Location: São Paulo, Brazil
Posted Dec 03, 2024
Zendesk, a service-first CRM company, is seeking a Field Marketing Manager for LATAM based in São Paulo, Brazil. The role involves executing regional marketing programs to drive pipeline growth and strengthen customer engagement. Key responsibilities include implementing a field marketing strategy, collaborating with sales and global marketing teams, managing events, and fostering customer engagement. The ideal candidate should have 5+ years of experience in field marketing with a focus on LATAM markets, strong project management skills, and fluency in Spanish or Portuguese.
Customer Success Specialist (Enterprise)
Company: Zendesk
Location: New York City, NY
Posted Nov 23, 2024
Zendesk is looking for a US-based Customer Success Specialist to join their AI Agents Ultimate team. The role involves managing a portfolio of Enterprise customers, building strong customer relationships, and driving engagement. The ideal candidate has experience in Customer Success, a track record with complex B2B accounts, and strong technical and analytical skills.
Customer Success Manager - English and German Speaker
Company: Zendesk
Location: Lisbon, Portugal
Posted Dec 03, 2024
Zendesk is hiring six Customer Success Managers (CSMs) in Lisbon, Portugal. The role involves supporting customers across multiple segments, growing into a strategic lead for the DACH region, and working with a diverse book of customers across multiple industries. The CSM will work cross-functionally with various teams, leverage data and insights, and help forecast and mitigate risk. The ideal candidate has 3+ years of experience in Customer Success or Account Management, is fluent in English and German, and is data-driven with experience in tools like SFDC, Gainsight, Tableau, and Zendesk.
Senior BI Engineer
Company: Zendesk
Location: Remote
Posted Dec 03, 2024
Zendesk QA (formerly Klaus) is seeking a Senior BI Engineer to join their team. The role involves leveraging expertise in data architecture and engineering to build impactful, customer-facing dashboards. The engineer will collaborate with various teams, design dashboards using LookML and BI tools, define key metrics, and ensure seamless data integration. The ideal candidate should have 3+ years of experience in data engineering, proficiency in LookML and SQL, and a solid understanding of data modeling principles. Familiarity with cloud technologies and experience in developing data pipelines are also required. The role offers the opportunity to work in a rapidly expanding, international team and contribute to transforming customer service operations through data-driven decision-making.
Principal CX Manager (Principal Customer Quality Assurance Specialist)
Company: Zendesk
Location: Other US Location
Posted Nov 22, 2024
Zendesk is seeking a Principal Customer Experience Manager to establish and nurture relationships with executives, enhance the overall executive experience, and guarantee a comprehensive and significant experience for executive partners.
Senior UX Researcher
Company: Zendesk
Location: Other US Location
Posted Nov 24, 2024
The job description is for a Senior UX Researcher who will work closely with product managers and designers to design and execute trusted research that informs product strategy and ensures designs meet user needs. The ideal candidate has experience with partnering with product development, is collaborative, growth-oriented, and has excellent communication skills.