Jobs at Zendesk
6,787 open positions
Senior Backend Engineer (Zendesk AI Agents)
Company: Zendesk
Location: Remote
Posted Oct 17, 2024
Zendesk AI Agent (Ultimate) is seeking a Senior Backend Engineer to join their team. The role involves shaping and building the backend, collaborating with various teams to deliver groundbreaking features. The engineer will be responsible for maintaining and developing components, architecting complex applications, and crafting high traffic services. They will work on Gen 3 bots, the next generation of chatbots, and have full responsibility to build, test, and iterate rapidly. The ideal candidate is a communicative, experienced engineer with robust coding skills, knowledge of microservices architecture, and a passion for their craft. They should be a pro-active team player, reliable, and have good communication skills.
Vice President, Product, Employee Service Management
Company: Zendesk
Location: San Francisco, CA
Posted Oct 15, 2024
Zendesk, a global leader in customer and employee service software, is seeking a VP of Product Management to drive growth and product development in the Employee Service Management market. The role involves shaping employee service experiences in the automation-first landscape, collaborating with cross-functional teams, and defining the long-term future of Zendesk's products. Key responsibilities include leading the ESM product line, developing strategies, engaging with stakeholders, and fostering a culture of product excellence. Qualifications include a degree in Business, Computer Science, or related field, 10+ years of product management experience, and a proven track record in ESM or related fields.
Senior Premier Support Engineer
Company: Zendesk
Location: Palm Bay-Melbourne-Titusville
Posted Oct 15, 2024
Zendesk is seeking a Senior Premier Support Engineer to join their team. The role requires proficiency in Korean, experience in troubleshooting and resolving technical issues, and excellent communication skills. The company offers a hybrid work experience, flexible scheduling, and a fulfilling and inclusive work environment.
Principal Value Architect
Company: Zendesk
Location: Dover, DE
Posted Oct 15, 2024
Zendesk is seeking a seasoned Customer Experience professional to join their Pre-Sales Value Consulting team as a Value Architect. The role involves building relationships with customers during the sales cycle, providing advice on CX Strategy, and creating tailored value insights. The individual will also collaborate with various teams to recommend technology capabilities and conduct Strategic Value Assessments. The ideal candidate should have extensive experience in customer support or contact center roles, with a strong understanding of contact center technology and metrics. They should possess excellent communication and presentation skills, and be able to facilitate executive conversations. The position offers a competitive compensation package and the opportunity to work in a dynamic, fast-paced environment.
Regional Vice President, APAC SMB Sales
Company: Zendesk
Location: Tokyo, Japan
Posted Oct 14, 2024
Zendesk is seeking a highly experienced and influential leader for the role of Regional Vice President, SMB Sales (APAC). The ideal candidate will lead a team of Sales Managers and Account Executives, driving growth and helping customers leverage Zendesk in their CX strategy. They should possess deep SaaS experience, strong quantitative and communication skills, and a proven track record in managing and scaling sales functions. The role involves directing territory teams, engaging with senior stakeholders, defining partner strategies, and fostering a culture of agility and metrics-driven growth. Fluency in English is required, with additional APAC languages a bonus. Zendesk values diversity, equity, and inclusion, offering a hybrid work environment.
Marketing Manager, Public Sector, AMER
Company: Zendesk
Location: Remote
Posted Oct 15, 2024
Zendesk is seeking a Public Sector Marketing Manager with 5+ years of experience in running omni-channel marketing campaigns, preferably in the software space and with experience in the US public sector. The role involves developing and executing demand and lead generation campaigns across various channels, collaborating with multiple teams, and adopting a data-driven approach. The ideal candidate should have excellent communication, project management, and writing skills, and be up-to-date with the latest digital marketing trends. The annualized base salary range for this position is $104,000.00-$156,000.00.
Commercial Account Executive
Company: Zendesk
Location: Dublin, Ireland
Posted Oct 17, 2024
Zendesk is seeking a dedicated Account Executive with a proven track record in B2B sales and a passion for driving growth in the SaaS landscape. The role involves driving top-line revenue growth, managing customer relationships, cross-selling additional products, leveraging data insights for prospecting, and leading complex sales cycles. The ideal candidate should have a BA/BS degree, at least 3 years of B2B sales experience, fluency in Dutch, and expertise in navigating complex sales cycles. Zendesk offers a fulfilling and inclusive experience with a hybrid work model.
Managed Services Consultant
Company: Zendesk
Location: Remote
Posted Oct 14, 2024
Zendesk is seeking a Managed Services Consultant with 5+ years of professional consulting or customer success experience. The role involves managing a portfolio of customers, demonstrating ongoing value, and providing business consultation. The ideal candidate should have excellent communication skills, empathy, and a passion for customer service. Zendesk offers a fulfilling and inclusive experience with a hybrid work model. The annualized base salary range for this position is $90,000.00-$136,000.00.
Partner Sales Executive, EMEA South
Company: Zendesk
Location: Remote
Posted Oct 14, 2024
The job posting is for a Partner Sales Executive role in EMEA, where the successful candidate will build and manage a partner-led business, recruit and onboard new partners, and ensure they meet revenue and profitability goals. The role involves running opportunities with partners and direct sales colleagues, and aligning with Zendesk's strategy. The ideal candidate should have a proven track record of exceeding quotas, a hunter mentality, and a passion for partner and customer success. Key responsibilities include building a powerful partner ecosystem, achieving sales targets, enabling partners on key value propositions, and collaborating with marketing teams for joint GTM activities.
Blackline Local Admin & Quality Assurance Sr Analyst
Company: Zendesk
Location: Manila, Philippines
Posted Oct 14, 2024
This role involves supporting financial reporting processes within the Blackline platform, ensuring accurate, efficient, and effective operations. The position requires technical competence in accounting and financial issues within Blackline systems, and collaboration with various internal teams. Responsibilities include acting as a primary point of contact for Blackline-related inquiries, configuring system tasks, monitoring month-end close activities, providing user training, troubleshooting system issues, and overseeing financial data integrity. The role also involves implementing best practices, maintaining consistency, coordinating with IT and support teams, developing documentation, producing reports, staying updated on new features, and conducting quality checks. Requirements include a relevant degree, proven Blackline experience, strong accounting knowledge, ERP system experience, IT general controls familiarity, analytical skills, excellent communication, strong organizational abilities, problem-solving skills, project management skills, and the ability to work with diverse teams. The role offers a fulfilling and inclusive experience with a hybrid work model, requiring onsite attendance for part of the week.
Group Manager, Product Marketing
Company: Zendesk
Location: Remote
Posted Oct 14, 2024
Zendesk is seeking a seasoned Product Marketing leader to oversee the team responsible for the Service solution product marketing. The role involves driving GTM strategy and execution, managing a team of individual product marketers, and partnering with leaders across various departments. The ideal candidate should have 8+ years of experience in Product Marketing, preferably in SaaS and/or Customer Experience/Service software. They should possess strong storytelling skills, analytical abilities, and a customer-first mentality. The role offers a competitive annualized base salary range of $146,000.00-$220,000.00.
Customer Success Specialist (Enterprise)
Company: Zendesk
Location: Remote
Posted Oct 15, 2024
Zendesk is seeking a US-based Customer Success Specialist to manage a portfolio of Enterprise customers, serving as their primary contact and helping them achieve strategic goals using the Ultimate platform. The ideal candidate should have experience in Customer Success, a track record with complex B2B accounts, and strong technical and analytical skills. Key responsibilities include building strong customer relationships, creating Success Plans, driving engagement, staying updated on product features, providing training, and working cross-functionally with various teams to secure resources for customer objectives. The role involves regular reporting on KPIs, developing business cases, and leading quarterly value workshops. The candidate will also uncover expansion opportunities, collaborate with Account Executives, and ensure contract alignment.