Travel Assistant (Translation)

Summary About the position: The primary purpose of this position is to customer service for the Information, Tickets, and Travel (ITT) Office, 35th Force Support Squadron, Misawa AB Japan. Incumbent must be able to communicate effectively in English and Japanese. This is a Flexible category position; guaranteed 0 hours per week, but may work up to 40 hours a week depending on the needs of the facility. Military Spouse Preference is not lost if selected for this position. Learn more about this agency Duties The incumbent is responsible for assisting patrons by providing information concerning leisure activities, selling tickets, making reservations, and arranging for special accommodations required for tours, sporting events, theaters, and special events. Provides full assistance to individuals or groups planning travel including commercial transportation, hotel reservations, and other local services or information. Provides information to patrons on tour itineraries, train, bus, ferry schedules, train passes, boat cruises, camping locations, ski resorts, recreational parks, sight-seeing tours, shopping excursions, festivals, fairs, and cultural information. Ensures that fees are collected, receipts are issued and maintained, revenue is accurate and appropriately processed. Operates appropriate travel reservation terminal and equipment. Coordinates tour guides/escorts for tours. Prepares all materials needed for drivers, tour guides, and escorts for assigned trips. May occasionally perform escort duties. Maintains proper inventory levels on brochures, maps, flyers for customer availability. Requests toll pass tickets. Prepares month end fuel reports. Advertises tours on AFN Radio and assists in maintaining the ITT social media sites. Sells in-house international tours, commercial air and ground transportation, hotel accommodations, car rental, and vacation packages via internet e-ticketing process. Completes all necessary phone calls and forms for booking reservations and ensure that the customers are advised od all pertinent information and procedures. Performs related administrative support duties. Provides translation services for customers with individual travel plans. May work an uncommon tour of duty to include days, nights, weekends, and holidays. If interested in this position please preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12928973 Requirements Conditions of employment Incumbent may be required to work different tours of duty to include days, nights, weekends, and holidays. This position requires the incumbent to complete a background investigation with favorable results. Must have a valid passport. Must be able to communicate effectively in English and Japanese. Must have you lived in the US for a minimum of 3 years. Qualifications Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 06/01/2026 The Area of Consideration for this vacancy announcement is US citizens and legal US residents in/around Misawa AB, Japan. All applicants must possess a social security number and valid passport. All applicants MUST be eligible to meet local immigration requirements. Business Based ActionFamily Member PreferenceMilitary Spouse PreferenceOutside Applicant VeteranSpouse/Widow/Parent of VeteranTransition Hiring PreferenceIn order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Qualifying Experience: Must have experience which has provided a practical knowledge of travel industry rules, regulations, and procedures. Must be able to communicate effectively in English and Japanese. Must possess skill in dealing with the public. Must be well-organized, accurate, detail-oriented, professional, and courteous. Must have cash handling experience. Must have computer experience and the ability to learn the e-ticketing process. Experience in retail sales which has provided a technical knowledge of salesmanship is highly desirable. Condition(s) of Employment: Must be able to satisfactorily complete a Tier 1 background check. May be required to work an uncommon tour of duty to include days, nights, weekends, and holidays. **Non-U.S. Citizens must have resided physically in the United States or U.S. Territory for at least 3 years prior to employment.** Education Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution in order to qualify. Additional information Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration. U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. or U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal affiliation. All Federal NAF employees are required by PL 104-134 to have salary payments made by electronic funds transfer/direct deposit. Probationary period may be required. U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. or U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal affiliation. Selection is subject to restrictions resulting from hiring preferences and priority consideration eligible. Additional selections may be made from this vacancy announcement for up to 60/90 days after the closing date. Multiple positions may be filled from this announcement. Payment of Permanent Change of Station (PCS) costs are not authorized based on a determination that a PCS move is not in the Government's interest. LQA is not authorized. Post Allowance is authorized for Regular Full Time employment category. This is a Non-Appropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force. Applicants must be able to provide a REAL ID or present a combination of source identity documents authorized to facilitate access to the installation. Please contact the servicing HR Office with any questions. Expand Hide  additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits Review our benefits