Solutions Support Engineer

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Solutions Support Engineer in India.

In this role, you will join a global technical support team responsible for ensuring the reliability, performance, and security of a leading cloud-native security platform used by major enterprises worldwide. You will act as a deep technical problem solver, investigating complex issues across cloud environments such as AWS, Azure, and GCP, while working closely with engineering and customer-facing teams. The role blends advanced troubleshooting, cloud infrastructure expertise, and security domain knowledge, with a growing emphasis on AI-driven automation to improve support efficiency. You will handle multi-domain challenges spanning Kubernetes, identity and access management, vulnerability scanning, and runtime protection. This is a highly technical, fast-paced environment where precision, curiosity, and ownership are essential. You will also contribute to improving support systems through automation and scalable workflows that enhance customer experience at global scale.

Provide advanced technical support for cloud-native security solutions, ensuring fast and accurate resolution of complex customer issues across distributed systems and environments.

• Investigate and resolve technical issues across cloud security domains including vulnerability management, threat detection, workload protection, and identity and access management.
• Troubleshoot integrations and connector issues across AWS, Azure, GCP, OCI, and SaaS platforms, including API authentication, IAM policies, and network connectivity.
• Diagnose Kubernetes and container-related issues, including deployment, configuration, runtime behavior, and scanning infrastructure performance.
• Analyze vulnerability and security findings, including false positives, SBOM/SCA data, secrets detection, and compliance-related insights.
• Support CI/CD and shift-left security workflows, including infrastructure-as-code scanning, code analysis, and admission control systems.
• Develop and implement automation using AI-driven workflows and tooling to improve support scalability and resolution efficiency.
• Participate in on-call rotations to ensure timely support coverage for global customers across time zones.

Requirements:

The ideal candidate is a highly technical support or systems engineering professional with strong cloud and security expertise.

• 5+ years of experience in technical support, system administration, or customer-facing engineering roles.
• 2+ years of hands-on experience with cloud platforms such as AWS, Azure, or GCP, including IAM, networking, and core services.
• 1+ year of experience working with Kubernetes and containerized environments in production settings.
• Strong understanding of cloud security fundamentals including IAM, network security, and compliance principles.
• Ability to debug and interpret code in languages such as Python, JavaScript, Java, Go, Shell, JSON, or Terraform.
• Proficiency with Linux systems and command-line tools for troubleshooting and diagnostics.
• Familiarity with AI concepts, LLMs, and modern AI-assisted engineering workflows is highly desirable.
• Strong analytical thinking, communication skills, and ability to handle complex multi-system issues independently.

Benefits:

• Competitive compensation aligned with experience and industry benchmarks.
• Opportunity to work on a globally used, cutting-edge cloud security platform.
• Exposure to advanced cloud, Kubernetes, and AI-driven support technologies.
• Remote-friendly and collaborative global work environment.
• Continuous learning and technical growth opportunities in cloud security and AI automation.
• Participation in high-impact engineering and customer-facing problem solving.
• Inclusive and diverse workplace culture focused on innovation and excellence.