Bilingual Jobs in Remote
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Customer Service/Sports Specialists-Bilingual/Spanish - Remote
Company: Sutherland
Location: Remote
Posted Mar 12, 2024
<p><b>Company Description<b> <p><p>Do you enjoy sports Are you passionate about entertainment and technology Enjoy streaming Do you possess Bilingual EnglishSpanish skills Interested in a <strong>work from home<strong> opportunity <p> <p><strong>Join Us <strong><p> <p>Our highperforming Streaming Services team is searching for <strong>Bilingual EnglishSpanish<strong> individuals who are curious innovative knowledgeable and excited about sports to join us as Sports Specialists<p> <p><b>Job Description<b> <p><p>As a specialist you will provide exceptional customer service and act as a brand ambassador for our customer helping to deliver on their mission to serve sports fans anytime anywhere and connecting fans to the sports and games they love most That means you will support all aspects related to the customers digital sports platforms via chat SMS emailwebform social voice and selfservice to provide superior fan experiences every day This will include<p> <ul><li>Creating bestinclass experiences for people that contact us by demonstrating patience and acknowledging customer problems and issues<li> <li>Educating the caller helping them accomplish what they want to do stream a game create fantasy account etc and talk sports while you do it<li> <li>Effectively using all available technology tools and resources to resolve inquiries<li> <li>Developingmaintaining a general knowledge of clients products and services<li> <ul><p><strong>What we offer<strong><p> <ul><li>Competitive hourly rates paid training and PTO be sure to ask about our <strong>NEW Global Flexible Vacation Policy<strong><li> <li>Additional pay incentives as well as monthly rewards amp recognition programs<li> <li>Medical dental and vision benefits<li> <li>Advancement opportunities 80 of our frontline leaders have been promoted from within<li> <li>Employee Discounts<li> <li>EAP amp Health and Wellness programs including a personal trainer dedicated to Sutherland<li> <ul><p><b>Qualifications<b> <p><ul><li>High school diploma or GED<li> <li>Ability to type 30+ words per minute<li> <li>1+ year of customer service experience<li> <li>Fluency in English amp Spanish<li> <li>Excellent communication skills as well as strong critical thinking and problemsolving skills<li> <li>Efficient in websitedigital navigation and interaction<li> <li>Strong knowledge of and passion for sports<li> <li>Ability to multitask prioritize and manage time effectively in a fastpaced but remote environment<li> <li>Microsoft program proficiency<li> <ul><p>We will provide equipment but to <strong>work from home<strong> you must have <p> <ul><li>A quiet and distractionfree secure place to work<li> <li>Excellent Internet connectivity with access speeds of 2 Mbps upload and 10 Mbps download the faster the better<li> <li>Inhouse network and a hardwired Internet connection capable of continuously supporting outstanding call quality and highspeed response rates wireless andor satellite Internet Service Providers are not compatible with our systems <li> <ul><p><strong><u>IMPORTANT NOTE<u><strong><strong> <strong>This job is open only to residents of Canada and you must be authorized to work in Canada in order to be considered for employment<p> <p><b>Additional Information<b> <p><p><strong>About Us<strong><p> <p><em>As a digital transformation company and certified as a <strong>Great Place to Work in Canada<strong> Sutherland has been helping customers globally achieve greater agility and transform automated customer experiences for over 35 years We work with some of the worlds best known brands in dozens of industries including Banking amp Financial Services Insurance Communications Media amp Entertainment Healthcare Retail amp Consumer Packaged Goods Technology Travel Transportation Hospitality amp Logistics and Mortgage Services helping them to better support and serve their customers<em><p> <p><em>SP<em><p>
Jr. US Operations Specialist
Company: iHerb
Location: Remote
Posted Mar 12, 2024
<div> <div> <p><b>Job Summary <b><p> <p><span>The US Operations Junior Specialist will manage ocean freight forwarding import customs clearance and domestic trucking activities<span><span> under the US Operations Managers guidance<span><span> This position coordinates daily transportation services for domestic and international shipments The team members will operate in a rapidly expanding highenergy and fastpaced environment<span><p> <p><b>Job Expectations<b><p> <ul><li><span>Supports Global Logistics US Operations Supervisor in managing activities with ocean freight forwarders customs brokers trucking companies ground operations warehouse operations and Global Freight Forwarding Specialists<span><li> <li><span>Create and maintain a strong network and relationship with freight forwarders customs brokers and trucking companies for assigned trade lanes<span><li> <li><span>Schedules and monitors transportationrelated activities including ocean bookings vessel schedules and domestic pickupsdeliveries daily<span><li> <li><span>Continuously look for opportunities that will contribute to the enhancement of Global Logistics<span><li> <li><span>Ensure all import documents are passed on to the customs broker in a timely manner<span><li> <li><span>Works with various internal and external parties while managing international export schedules<span><li> <li><span>Ensures correct ontime undamaged and lowcost shipping requirements are met for inbound and outbound shipments<span><li> <li><span>Maintains adequate driver coverage when required for weekdays weekends and holidays<span><li> <li><span>Reports any discrepancies and delays while working with various freight forwarders freight brokers and trucking companies to ensure ontime arrival<span><li> <li><span>Keeping a record of trucking companies KPI<span><li> <li><span>Develop and maintain reliable carriers for timely performance<span><li> <li><span>Maintains knowledge of freight forwarding and domestic trucking regulations<span><li> <li><span>Suggest and implement corrective actions accordingly as issues arise<span><li> <li><span>Prepare accurate shipping reports for upper management daily<span><li> <li><span>Identifies opportunities to enhance Global Logistics US Operations practices and implements consistent processes across the organization<span><li> <li><span>Perform other tasks and projects as assigned by the Us Operations Supervisor<span><li> <li><span>Assist in researching new lanesroutes for global expansion<span><li> <li><span>Assist in researching new carriers forwarders truckers <span><li> <ul><p><span>The duties and responsibilities described above may provide only a partial description of this position This is not an exhaustive list of all aspects of the job Other duties and responsibilities not outlined in this document may be added as necessary or desirable with or without notice<span><p> <p><b>Knowledge Skills and Abilities<b><p> <p><u>Required<u><b> <b><p> <ul><li><span>Excellent verbal and written communication skills <span><li> <ul><div> <div> <div> <ul><li><span>Proficient in software skills including Word and Excel<span><li> <ul><div> <div> <div> <ul><li><span>Ability to work with little supervision and track multiple processes<span><li> <li><span>Outstanding organizational and coordination abilities<span><li> <li><span>Detailoriented Attention to accuracy is vital in this role<span><li> <li><span>Must have a very strong sense of responsibility for completing tasks and achieving goals<span><li> <li>Ability to apply knowledge of quality resolve practical operational problems and deal with a variety of situations in a highpressure environment<li> <li><span>Ability to selfmotivate work as a team player and work in a fastpaced environment <span><li> <li><span>Continuous improvement<span><li> <li><li> <ul><p><b>Equipment Knowledge <b><p> <p><span>Strong computer skills proficient with MS Office Word Excel PowerPoint<span><p> <p><span>Experience with Google Business Suite Gmail Drive Docs Sheets Forms preferred<span><p> <p><b>Experience Requirements<b><p> <p><span>Generally requires a minimum of one year or more in the logistics industry<span><p> <p><span>Understanding of business processes and operational workflows<span><p> <p><span>Understanding of logisticsrelated terminology<span><p> <p><span>Bilingual abilities are a plus<span><p> <p><b>Education Requirements <b><p> <p><span>A bachelors degree in business or a related field is preferred or a combination of education and equivalent work experience is preferred<span><p> <p><b>JudgmentReasoning Ability Able to identify troubleshoot and resolve problems quickly using sound judgment poise and diplomacy<b> Ability to use judgment and reasoning skills and determine when to escalate issues as required in a timely manner<p> <p><b>Physical Demands <b><span>The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job While performing the duties of this job the Team Member is regularly required to talk and hear The Team Member is frequently required to sit walk climb stairs use hands and fingers bend stoop and reach with hands and arms Reaching above shoulder height below the waist or lifting as required to file documents or store materials throughout the work day The Team Member may occasionally lift or move office products and supplies up to 25 poundsproper lifting techniques are required Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions<span><p> <p><b>Work Environment<b><b> <b><span>The noise in the work environment is usually moderate Other factors are<span><p> <div> <div> <div> <div> <ul><li><span>Hectic fastpaced with multilevel distractions<span><li> <li><span>Professional yet casual work environment<span><li> <li><span>Office Warehouse environment<span><li> <li><span>Ability to work extended hours as required<span><li> <li><span>Willing to work during weekends and national holidays as needed<span><li> <ul><div> <div> <div> <div> <div><span>The anticipated pay scale for this position can be found below however the pay range applicable to you may vary by geographic location based on where the job is located or where you work The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job the type of years and experience within the industry education etc iHerb LLC is a multistate employer and this pay scale may not reflect positions that work in other states or locations<span><br ><span>Employees and their families that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical dental vision and basic life insurance programs and may enroll in our companys 401k plan Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the companys policies Employees will enjoy paid holidays throughout the calendar year Eligibility requirements for these benefits will be controlled by applicable plan documents<br ><span><br ><div> <div> <div> <div> <div> <div> <p><span>Hired applicant may be awarded Restrict Stock Units and receive annual bonuses pursuant to eligibility and performance criteria defined in the respective plan documents and policies<span><p> <div> <div> <div> <div> <p><p> <div> <div> <div> <div> <div> <div> <p><span><span> <span><span><p> <div> <div> <div> <div> <p><span>For more information on iHerb benefits visit us at iHerbBenefitscom<br ><span><p><div> <p>Anticipated Pay Scale<p> <p><span>$54063<span><span><span><span>$105318 USD<span><p> <div> <div> <div> <p><span><span><strong>Staffing Agency Submission Notice<strong><span> <br >iHerb does not accept unsolicited 3rd party Agency candidates If you are an Agency please send any requests to be considered as a supplier in our Vendor Management System to staffingvendorsiherbcom Do not contact iHerb employees directly If requested to work on a role any Agency candidates would be presented through the internal recruiting organization<span><p> <p><span><span><strong>About iHerb<br ><strong><span><span>iHerb is on a mission to make health and wellness accessible to all We offer Earths bestcurated selection of health and wellness products at the best possible value delivered with the most convenient experience<br >Were the worlds largest eCommerce platform dedicated to vitamins minerals and supplements and other health and wellness products For more than 25 years weve been making it simple for people all over the world to purchase the highest quality products From supplements to skincare to grocery items we ship over 30000 products from over 1200 brands direct to our customers in 185+ countries<br >Our vision is to become the 1 destination for health and wellness across the world<br >With a passion for wellness and a mind for innovative solutions iHerb team members share a vision for a healthier world that drives them each day Our 5 Shared Values unite our global team<p> <p><strong>Focus on the Customer Empower Our People Be Entrepreneurial amp Pivot Quickly <strong><br ><strong>Embrace Diversity amp Inclusion Strive for Simplicity<strong><span><span><strong><br ><strong><span><span><p> <p><span><span><strong>iHerb Benefits<br ><strong><span><span>At iHerb we are dedicated to offering programs designed to help our employees and their families stay healthy live well and plan for their financial future Built on a strong foundation our programs provide options and upgrades with flexibility protection and security in mind For the comprehensive <span>benefits<span> list visit wwwiHerbBenefitscom For our international team members you may be eligible for <span>benefits<span> depending on the country where you are employed The Talent Acquisition Partnerlocal HR representative will go over the <span>benefits<span> you are eligible for <p> <p>iHerb is an Equal Opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment<p> <div>
Customer Support Coordinator, Tier 1
Company: Upwards
Location: Remote
Posted Mar 12, 2024
<p>Upwards upwardscom is a fastgrowing Los Angelesbased startup transforming family care in the United States Backed by top investors and VCs were making care accessible to all families by connecting parents caregivers employers and governments to offer benefits programs that meet everevolving family needs It is our mission to make childcare affordable and accessible for all <p> <p><strong>About the job<strong><p> <p>Our Customer Support Coordinators are critical to Upwards customer experience and success As a Tier 1 Agent you must discover triage and resolve issues across multiple contact channels You will escalate complex issues to our Tier 2 team following our standards and procedures The ideal candidate is passionate about helping others and strives to continuously improve the customer experience for both Parents and Childcare Providers <p> <p>Please note this remotebased position requires 24hour coverage seven days a week This will require five 8hour shifts each week with Day Afternoon Night and Weekend Shifts available to best meet our customers needs When completing your application make sure to indicate your preference<p> <ul><li><strong>Day Shift<strong> 9 AM 5 PM PST<li> <li><strong>Afternoon Shift<strong> 5 PM 1 AM PST <li> <li><strong>Night Shift <strong>1 AM 9 AM PST<li> <li><strong>Availability for Weekend Support <strong>Yes or No<li> <ul><p>In this role you will<p> <ul><li><strong>Empathize amp Listen<strong> You will be our customers first point of contact Calls Messages and Emails and reach a resolution within SLA You will advocate for the customer experience best understand their pain points and be compassionate of any frustrations experienced<li> <li><strong>Curious amp Flexible<strong> You adapt to new processes and products with a teamfirst mentality to grow together You will be an expert regarding company policies tools and the Upwards Admin System This will allow you to investigate and resolve customer inquiries complaints and feedback with thorough documentation<li> <li><strong>Prioritize Data amp Optimization <strong>You will work towards team KPIs and targets set by the Marketplace Team To accomplish this you must exercise judgment within defined procedures to determine appropriate action plans and resolutions <li> <li><strong>Communicate amp Collaborate<strong> You will actively monitor Slack notifications for enrollment packets license checks bank account updates and other Parent and Provider requests as needed In each interaction you will make every effort to support and positively reflect the Upwards brand to others<li> <ul><p><strong>Youll excel at this role if you have<strong><p> <ul><li>Previous experience working remotely in a customerfocused facing role<li> <li>Familiarity with Slack and Google Suite tools and desire to learn new tech software<li> <li>Excellent communication and strong customer service skills <strong>bilingual in Spanish highly preferred<strong><li> <li>Experience juggling multiple tasks using strong organization and time management skills<li> <li>Professional written verbal and interpersonal abilities you will interact with families and providers of all backgrounds<li> <ul><p><strong>We really like candidates for this role if you have the following<strong><p> <ul><li>Knowledge of the childcare industry and its challenges in the US<li> <li>A college degree is a plus but not required for this position<li> <li>SpanishEnglish or PortugueseEnglish bilingual is nice to have<li> <ul><p><strong>What the Interview Process will look like<strong><p> <p>1st Interview 15minute interview with the Hiring Team<p> <p>2nd Interview Meet with Marketplace Operations Manager and Operations Lead<p> <p><strong>Lets talk about perks at Upwards<strong><p> <ul><li>15 PTO days per year<li> <li>Monthly Internet Health Insurance and Wellbeing Stipend<li> <li>A yearly educational stipend<li> <li>International Holidays Off<li> <li>3 Sick Days off per year<li> <ul><p><br ><p>
Customer Success Reals Manager
Company: Formstack
Location: Remote
Posted Mar 13, 2024
<p><b>Formstack improves peoples lives with practical solutions to their everyday work We are looking for the next Stacker to help us accomplish this mission <b><p> <p> <p> <p>Formstack is a remotefirst company with team members who live and work across the US Canada and the globe We offer more than just a job we provide a community where you can learn grow and thrive your way Join a dynamic and diverse team that values relationships as much as results Come build what matters with Formstack<p> <p><br ><p> <p><b>Who You Are<b><p> <p>You are driven curious and can collaborate with just about anyone You understand a sales mindset but are also a stickler for process Youre an exceptional communicator who can remove barriers to customer retention while collaborating with the account management and customer success teams to deliver high value customer experiences during the renewal process You have strong leadership interpersonal and priority management skills<p> <p><br ><p> <p><b>What You Will Do<b><p> <p>The Customer Success Renewals Manager will contribute to team and company goals by providing humancentric renewals support to our customers and internal sales teams You will work under the direction of the Director of Customer Success and will work closely with the Sales Customer Success Account Management and Billing teams You will own drive and lead the renewals process for midmarket accounts as well as collaborate with the CSMAM teams to drive the renewal process for Enterprise customers to preserve and enhance customer contracts and relationships<p> <p><br ><p> <p><br ><p> <p><b>How You Will Succeed<b><p> <p>Establish and maintain standard operating procedures for midmarket account subscription renewals<p> <p>Utilize the EnterpriseMidMarket renewal playbook for engagement to maximize revenue retention<p> <p>Proactively engage with customers and internal teams to coordinate upcoming subscription renewals<p> <p>Actively engage with key decisionmakers to identify customer requirements and uncover roadblocks to ensure ontime commitments<p> <p>Maintain and report an accurate rolling 90day forecast of renewals<p> <p>Negotiate and execute renewal contracts that align to customer goals<p> <p>Work closely with the Account Management and Customer Success teams to drive incredible renewal rates and minimize churn<p> <p>Participate in Account ManagerCustomer Success Manager led business reviews and lead Renewals Meetings as needed<p> <p>Discover and identify upsellcrosssell opportunities upon contract renewal to maximize customer growth<p> <p>Work closely with our product team to provide feedback on the growing requirements of our customers<p> <p><br ><p> <p><br ><p> <p><b>What We Are Looking For<b><p> <p>35 years experience in a customer success role preferably with management experience<p> <p>Exceptional understanding of contracts pricing structures and building rapport<p> <p>Highly skilled with discovery techniques and negotiation<p> <p>Consistent track record of achieving personal and team goals<p> <p>Well organized with a high degree of accuracy and strong attention to detail<p> <p>The ability to effectively multitask manage multiple deadlines and prioritize assignments<p> <p>Ability to grow business in a strategic manner ie creating new processes and initiatives<p> <p>Experience with Salesforce CRM and Zuora preferred<p> <p>Excellent written and verbal communication skills English required<p> <p>The ability to collaborate well within a remote team environment<p> <p><br ><p> <p> <p><p><b>What Formstack Offers for FullTime Employees in the US and Canada<b><p> <p> Competitive health plans Dental Vision Disability and Life Insurance Benefits for US and Canadian fulltime employees<p> <p> Monthly Health amp Wellness and Technology stipends<p> <p> Halfday Fridays<p> <p> Unlimited PTO for all employees<p> <p> 401k amp Roth w safe harbor match the US and Canada<p> <p> The most uptodate technology including companyissued Macs the latest software and other tools needed to excel at your job<p> <p> Companypaid conferences and extended learning opportunities<p> <p> Yearly company and team gatherings<p> <p><br ><p> <p><b>Dont meet every single requirement Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification Formstack is dedicated to building a diverse inclusive and authentic workplace if youre excited about this role but your experience doesnt align perfectly with every qualification in the job description we encourage you to apply anyway You may be just the right candidate for this or other roles<b><p> <p><br ><p> <p><b>Formstack is an equalopportunity employer We are passionately committed to equitable hiring and boldly dedicated to diversity in our work and staff We do not discriminate in employment opportunities or practices based on actual or perceived race color religion national origin sex including pregnancy childbirth or related conditions age marital status sexual orientation gender identity or expression veteran status uniform service member status disability or any other characteristic protected by law Women people of color bilingual and bicultural individuals LGBTQ+ persons and people with disabilities are encouraged to apply<b><p> <p><br ><p> <p><i><b>All data collected in our application process from resume collection to application questions is used for recruitment purposes only<b><i> We will store it in our applicant tracking system Lever and will not share this data with anyone else We will keep your data until the role is filled and only continue to store it if we feel you may fit future roles<p> <p><p>
Senior Salesforce Software Engineer
Company: Formstack
Location: Remote
Posted Mar 13, 2024
<p><b>Formstack improves peoples lives with practical solutions to their everyday work We are looking for the next Stacker to help us accomplish this mission <b><p> <p> <p> <p>Formstack is a remotefirst company with team members who live and work across the US Canada and the globe We offer more than just a job we provide a community where you can learn grow and thrive your way Join a dynamic and diverse team that values relationships as much as results Come build what matters with Formstack<p> <p><br ><p> <p><b><u>Who You Are<u><b><p> <p><span>Were looking for a software engineer to join the Forms for Salesforce team The candidate should have a demonstrated handson development experience in Salesforce and the ecosystem of technologies<span><p> <p><b>What You Will Do<b> <p><ul><li>This position will focus on creating improving and maintaining features specific to our platform<li> <li>You will collaborate with various teams on a daily basis to make sure we support both our internal and external customers<li> <li>You will fix bugs write tests update technical debt and maintain our documentation<li> <li>You will work closely with teams to make sure features ship as they are planned and scheduled<li> <ul><p><b>What We Are Looking For<b> <p><ul><li>5+ years experience working as a Software Engineer<li> <li>Experience with Batch Apex Apex REST Callouts Managed PackageV1 Knowledge on Partner Business Org<li> <li>Experience Net Framework Net Core and NET MVC<li> <li>Experience with SQL Server<li> <li>Experience with Azure Azure Gateway Azure Application Service Azure Storage<li> <li>Experience with Javascript HTML CSS JQuery<li> <li>Beginner to intermediate understanding of React and TypeScript<li> <li>Salesforce Developer I certification<li> <li>Understanding of testing and the ability to write tests<li> <li>Ability to work remote and with remote team members<li> <li>Must be fluent in written and spoken English<li> <li>Excellent attention to detail and critical thinking<li> <ul><p><b>Bonus Points<b> <p><ul><li>Full stack experience<li> <li>Salesforce Developer II certification<li> <ul><p><b><b> <p><ul><li>Salary Range $120000 $140000 USDyear<li> <li>Plus a potential annual bonus of up to 5 of the salary<li> <li>This is a target starting cash range for a candidate who meets the minimum qualifications for this role The final cash pay for this role will depend on a variety of factors including a specific candidates experience qualifications skills and projected impact<li> <li>This is a remote position<li> <ul><p> <p><p><b>What Formstack Offers for FullTime Employees in the US and Canada<b><p> <p> Competitive health plans Dental Vision Disability and Life Insurance Benefits for US and Canadian fulltime employees<p> <p> Monthly Health amp Wellness and Technology stipends<p> <p> Halfday Fridays<p> <p> Unlimited PTO for all employees<p> <p> 401k amp Roth w safe harbor match the US and Canada<p> <p> The most uptodate technology including companyissued Macs the latest software and other tools needed to excel at your job<p> <p> Companypaid conferences and extended learning opportunities<p> <p> Yearly company and team gatherings<p> <p><br ><p> <p><b>Dont meet every single requirement Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification Formstack is dedicated to building a diverse inclusive and authentic workplace if youre excited about this role but your experience doesnt align perfectly with every qualification in the job description we encourage you to apply anyway You may be just the right candidate for this or other roles<b><p> <p><br ><p> <p><b>Formstack is an equalopportunity employer We are passionately committed to equitable hiring and boldly dedicated to diversity in our work and staff We do not discriminate in employment opportunities or practices based on actual or perceived race color religion national origin sex including pregnancy childbirth or related conditions age marital status sexual orientation gender identity or expression veteran status uniform service member status disability or any other characteristic protected by law Women people of color bilingual and bicultural individuals LGBTQ+ persons and people with disabilities are encouraged to apply<b><p> <p><br ><p> <p><i><b>All data collected in our application process from resume collection to application questions is used for recruitment purposes only<b><i> We will store it in our applicant tracking system Lever and will not share this data with anyone else We will keep your data until the role is filled and only continue to store it if we feel you may fit future roles<p> <p><p>
Referral Coordinator- Remote Jacksonville, FL
Company: Humana
Location: Remote
Posted Mar 11, 2024
<p><b><b>Become a part of our caring community and help us put health first<b><b> <p> <p>Conviva is seeking a candidate to join our Team as a<b> Referral Coordinator <b> who has experience working in a medical office and with managed care The Referral Coordinator must be Bilingual in English and Spanish must be organized with excellent time management communication and computer skills The Referral Coordinator must have experienceknowledge of the referral process be detail oriented have the ability to multitask be able to processcomplete referrals in a timely manner and be passionate about contributing to an organization focused on continuously improving consumer experiences If you possess these skills and are interested we look forward to speaking with you <p> <p>The Referral Coordinator mediates between patients insurance companies and medical care providers keeping track of records and making sure all patient information is correct <p> <p><b> Job Functions <b> <p> <ul><li>Coordinate referral appointments<li> <li>Verify patient insurance information<li> <li>Gather and communicate all relative information and preparation instructions to patient and referring providers<li> <li>Schedule and preregister patients for examsprocedures with specialistsproviders outside of the primary care physicians office<li> <li>Arrange transportation to outside appointments<li> <li>Obtain referral authorizations via Health Portal<li> <li>Maintain and update patient records<li> <li>Scan and upload referral documentation into EMR system<li> <li>Balance administrative and patient service tasks to support quality care<li> <li>Provide outstanding customer service<li> <ul><p><b><b>Use your skills to make an impact <b><b> <p> <p><b> Required Qualifications <b> <p> <ul><li>Must have working experience and knowledge of Referral Process<li> <li>Proficient with Microsoft Office applications including Microsoft Word Excel and Outlook<li> <li>Knowledge of ICD 10 and CPT coding<li> <li>Proficient with medical terminology<li> <li>Excellent written and verbalcommunication skills<li> <li>Knowledge of Health Plans<li> <ul><p><b> Preferred Qualifications <b> <p> <ul><li>Must be Bilingual English read write amp speak and Spanish speak<li> <li>Experience with Electronic Medical Records EMR system<li> <ul><p><b> Working Hours <b>Monday Friday from 800am to 500pm <p> <p><b> Alert <b> <p> <p>Conviva a subsidiary of Humana values personal identity protection Please be aware that applicants being considered for an interview will be asked to provide a social security number if it is not already on file When required an email will be sent from Humanamyworkdaycom with instructions to add the information into the application at Humanas secure website <p> <p><b> Benefits <b> <p> <p>Being a part of the Conviva team gives you We offer tangible and intangible benefits such as medical dental and vision benefits 401k tuition reimbursement vacation paid holidays worklife balance growth a positive and fun culture and much more <p> <p><b><b><b>Scheduled Weekly Hours<b><b><b> <p> <p>40 <p> <p><b><b>About us<b><b> <p> <p>About Conviva Conviva Care Centers provides proactive preventive care to seniors including wellness visits physical exams chronic condition management screenings minor injury treatment and more As part of Humanas Primary Care Organization which includes CenterWell Senior Primary Care Convivas innovative valuebased approach means each patient gets the best care when needed most and for the lowest cost We go beyond physical health addressing the social emotional behavioral and financial needs that can impact our patients wellbeing <p> <p>About Humana Humana Inc NYSE HUM is committed to putting health first for our teammates our customers and our company Through our Humana insurance services and our CenterWell healthcare services we make it easier for the millions of people we serve to achieve their best health delivering the care and service they need when they need it These efforts are leading to a better quality of life for people with Medicare Medicaid families individuals military service personnel and communities at large <p> <p><b>Equal Opportunity Employer<b> <p> <p>It is the policy of Humana not to discriminate against any employee or applicant for employment because of race color religion sex sexual orientation gender identity national origin age marital status genetic information disability or because he or she is a protected veteran It is also the policy of Humanato take affirmative action to employ and to advance in employment all persons regardless of race color religion sex sexual orientation gender identity national origin age marital status genetic information disability or protected veteran status and to base all employment decisions only on valid job requirements This policy shall apply to all employment actions including but not limited to recruitment hiring upgrading promotion transfer demotion layoff recall termination rates of pay or other forms of compensation and selection for training including apprenticeship at all levels of employment<p>
Customer Love Associate - Remote - Bilingual (French/English)
Company: Reformation
Location: Remote
Posted Mar 12, 2024
<p><strong><span id=m1794415245987915149gmaildocsinternalguid7d2917527fff7e7af2492bf86766e813>Who We Are<span><strong><p> <div> <p><span id=m5347086659200661528gmaildocsinternalguidbbb27c437fff7d64bdb927bc5060310a>Founded in 2009 Reformation is a revolutionary lifestyle brand that proves fashion and sustainability can coexist We combine stylish vintageinspired designs with sustainable practices releasing limitededition collections for individuals who want to look beautiful and live sustainably Setting an example for the industry Reformation remains at the forefront of innovation in sustainable fashionrunning the first sustainable factory in Los Angeles using deadstock and eco fabrics tracking and sharing the environmental impact of every product and investing in the people who make this revolution possible The brand has also established itself as a pioneer in retail innovation developing an instore tech concept that brings the best of its online experience to its physical doors<span><p> <div> <p>We are a future focused organization committed to the belief that the problems facing our planet and society can be solved through innovation common sense and education Being naked is the 1 most sustainable option Were 2<p> <p>Here at Ref we put people first We know that you cant innovate and do cool stuff without having everyone on board So we work to create a culture where everyone feels like they belong and where their voices are truly valued We build an inclusive culture together and make a real impact along the way<p> <div> <div> <p><b>Position Name <strong>Customer Love Associate Remote Bilingual FrenchEnglish<strong><b><b>What Youll Do<b> <p><ul><li>Provide consistently magical customer service across all customer service<li> <li>Exceed customer expectations by developing creative solutions to problems and working across teams to solve them<li> <li>Be able to wear many hats stylist friend personal assistant when helping our customers shop for their next favorite item<li> <li>Know our shipping fulfillment and returns procedures inside and out to help process all customer orders as efficiently as possible<li> <li>Facilitate feedback loop with other internal teams such as Merchandising Technology and Product Development<li> <li>Get to know the ins and outs of all aspects of the business and gain exposure to different<li> <ul><p><b>Who You Are<b> <p><ul><li>Have 1 year of experience utilizing French and English language in a professional work<li> <li>Minimum 1 year of customer service experience<li> <li>Strong written and verbal communication skills in both English and French across all customer service channels including email chat and text messaging<li> <li>Smart incredibly organized and driven toward excellence<li> <li>Passionate about Reformations mission and products<li> <li>Excited to work at a fastgrowing company<li> <li>An incredibly friendly person who loves interacting with people and never loses their cool<li> <li>Possess a high degree of empathy judgment patience and levelheadedness to communicate and apply our policies<li> <li>Positive and willing to take on any task big or small<li> <li>Able to meet deadlines consistently while juggling multiple tasks<li> <li>Flexible and able to work in a constantly changing environment<li> <li>Productive focused work style to successfully meet case volume expectations<li> <ul><p><b>Extra Credit<b> <p><ul><li>Prior experience on an ecommerce customer service team<li> <li>Proficiency with Kustomer and Google Suite<li> <ul><p><b>Availability<b> <p><p>Were currently seeking fulltime availability specifically available to work <strong>230 PM 1030 PM CT<strong> The Reformation customer shops 247 around the globe Must be willing and available to take on occasional rotating weekend shifts<p> <p><strong>Benefits amp Perks<strong><p> <ul><li><span>Health vision and dental insurance for eligible employees<span><li> <li><span>Paid vacation sick holidays amp volunteer timeoff for eligible employees<span><li> <li><span>Mission based company + casual and entrepreneurial work environment <span><li> <li><span>Clothing discount dogfriendly office company events + parties and much more<span> <li> <li>401K with company match <li> <ul><p><strong><u>TO APPLY<u><strong><strong> <strong>Please submit your resume and a short cover letter telling us about yourself and why you are a great fit<p> <p><em>The Reformation is an Equal OpportunityAffirmative Action employer All qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation national origin disability or protected veteran status<em><p> <p>CRPA Notice found here<p>
Sales Director, Germany
Company: StackAdapt
Location: Remote
Posted Mar 11, 2024
<p>StackAdapt is a selfserve advertising platform that specializes in multichannel solutions including native display video connected TV audio ingame and digital outofhome ads We empower hundreds of digitallyfocused companies to deliver outcomes and exceptional campaign performance everyday StackAdapt was founded with a vision to be more than an advertising platform its a hub of innovation imagination and creativity<p> <p><br ><p> <p>Are you passionate about digital advertising Are you interested in building strong meaningful client relations Do you have experience managing and motivating a sales team Do you thrive under pressure and hustle to get things done If so we want to hear from you Were looking for a Sales Director to join our growing Revenue team<p> <p><br ><p> <p>Our Sales Director role is an essential leadership position that involves building and cultivating exceptional team talent designing innovative market strategies securing key new clients and collaborating with a large peer group to deliver unmatched marketleading capabilities<p> <p><br ><p> <p>As the Sales Director for our German market you will report to the EMEA VP of Sales and spearhead all business development and market expansion efforts This is an exciting and challenging opportunity to take charge innovate drive results and significantly impact the companys growth and success<p> <p>Your primary responsibility will be overseeing a team of highly skilled account executives ensuring they have the necessary resources and support to succeed in acquiring and expanding new business <p> <p><br ><p> <p>You will be expected to provide guidance mentorship and leadership to your team setting clear goals and objectives and measuring their progress toward achieving them You will also work closely with other departments such as marketing and product development to ensure your team has the tools and knowledge to sell the companys platform and services effectively<p> <p><b>What you will be doing<b> <p><ul><li><b>Team Leadership<b> Hire train and lead a team of Sales ManagersAccount Executives to sell to brands and marketing agencies<li> <li><b>Collaboration<b> Partner closely with Client Services peers to build a worldclass customer operating model and ensure operational efficiencies and incredible customer experiences<li> <li><b>Strategy <b>Design share and execute a regional sales strategy that motivates the team to excel in a fastpaced highgrowth environment and exceed their quotas Partner with finance legal and other crossfunctional teams to expand our market footprint in the region <li> <li><b>Crossfunctional engagement <b>Collaborate with product operations marketing and financial teams to overcome challenges shape product roadmaps and identify opportunities to expand our client base<li> <li><b>Client Engagement <b>Support team members in successfully pitching StackAdapt to key clients and prospects both inperson and virtually to close the right deals<li> <li><b>Continuous Improvement <b>Uncover actionable insights and design development curriculums to enhance team performance in partnership with our sales enablement and revenue operations teams<li> <li><b>Cultural Ambassador <b>Promote StackAdapts core value is We Win Together and actively fosters an exceptional organisational culture prioritising the regions inclusivity<li> <ul><p><b>What you will bring to the table<b> <p><ul><li><b>Industry Expertise<b> Demonstrate an expertlevel understanding of programmatic media strategies agency and brand media buying processes and the competitive landscape within the digital advertising ecosystem<li> <li><b>Bilingual<b> French and English speaker<li> <li><b>Proven Sales Track Record<b> Showcase a successful track record of selling to brands and agencies including strong existing industry relationships<li> <li><b>Leadership Experience <b>Be an experienced leader who has built trained and mentored sales and account teams in highgrowth environments<li> <li><b>Programmatic Knowledge<b> Show a passion and deep knowledge of programmatic platforms and ecosystems robust analytical skills and effective strategic planning abilities<li> <li><b>Market Understanding<b> Display a strong understanding of the unique needs and differences of the German market including trusted connections <li> <li><b>StackAdapt Experience<b> Its a massive bonus if youve used StackAdapt<li> <ul><p><b>StackAdapters enjoy<b> <p><ul><li>Competitive salary<li> <li>Private Medical Insurance cover<li> <li>Autoenrolment into the company pension scheme<li> <li>Work from home reimbursements<li> <li>Coverage and support of personal development initiatives conferences courses etc<li> <li>An awesome parental leave policy<li> <li>A friendly welcoming and supportive culture<li> <li>Our social and team events virtually<li> <ul><p> <p><p><i>StackAdapt is a diverse and inclusive team of collaborative hardworking individuals trying to make a dent in the universe No matter who you are where you are from who you love follow in faith disability or superpower status ethnicity or the gender you identify with if youre comfortable let us know your pronouns you are welcome at StackAdapt If you have any requests or requirements to support you throughout any part of the interview process please let our Talent team know<i><p> <p><br ><p> <p><b>About StackAdapt<b><p> <p><br ><p> <p>Weve been recognized for our diverse and supportive workplace high performing campaigns awardwinning customer service and innovation Weve been awarded<p> <p><br ><p> <p><br ><p> <p><span>Ad Age Best Places to Work 2024<span><p> <p>G2 Best Software for 2024<p> <p>2023 Best Workplaces for Women by Great Place to Work®<p> <p>Campaigns Best Places to Work 2023 for the UK<p> <p>2023 Best Workplaces in Canada by Great Place to Work®<p> <p>1 DSP on G2 and leader in a number of categories including CrossChannel Advertising<p> <p>G2 Top Software and Top Marketing and Advertising Product for 2023<p> <p><br ><p> <p>LIRemote<p> <p><p>
Success Lead - Greater Southeast
Company: Great Minds®
Location: Remote
Posted Mar 12, 2024
<p><b>Job description<b><br >Great Minds a rapidly growing mission driven Public Benefits Corporation PBC that develops high quality knowledge building curricula for grades PK12 seeks a <strong><strong>Success Lead Greater Southeast<strong><strong> to join our dynamic team<br ><strong>Company Profile<strong><br >Great Minds brings teachers and scholars together to craft exemplary instructional materials that inspire joy in teaching and learning Our curricula Wit amp Wisdom ® Geodes Eureka Math™ and PhD Science™ all support teachers as they take students beyond rote learning to provide a deeper more complete understanding of the humanities mathematics and sciences Founded in 2007 Great Minds now employs more than 1100 people<br >For additional information please visit wwwgreatmindsorg <br ><strong>Our Market Position<strong><br >Great Minds Eureka Math™ is the most widely used curriculum in the history of American education It enjoys an unrivaled 40+ net promoter score Eureka Math™ and its sister products Wit amp Wisdom ® and PhD Science™ embrace much higher expectations for all students and all teachers In a market dominated by scripted procedural materials that drive expectations down Great Minds produces curricula that celebrate knowledge respect the craft of teaching and acknowledge the true capabilities of students<br ><strong>Role Overview<strong><br >The Success Lead is a member of the Implementation Services team and supports Great Minds in its mission to promote adoption and effective implementation of all curriculum products Maintaining intimate knowledge of the features and advantages of Great Minds products and services Success Leads work as part of a regionally based team to support districts and schools to successfully implement Great Minds curriculum The Success Lead<br ><p><ul><li>fosters longterm relationships with district leaders and school leaders<li> <li>develops comprehensive implementation plans with partners and monitors progress anddelivers onsite job embedded leadership consulting that results in student growth<li> <ul><p> <br >This role is an exceptional opportunity for skilled instructional coaches school leaders district leaders and education leaders who have done such work in other organizations Applicants are experienced in leading teams that have implemented Great Minds curricula While the work is remote this will also be a highly collaborative position necessitating a strong sense of teamwork and cooperation in addition to some travel<br ><strong>Reports To<strong><br ><p><ul><li>Associate Director Territory Implementation Services<li> <ul><p> <br ><strong>Responsibilities<strong><br ><p><ul><li>Manage a portfolio of strategic district partnerships and serve as the implementation relationship owner for Great Minds customers in a territory<li> <li>Partner with district and school leaders to plan and execute effective Great Minds implementations Offer strategies resources and professional learning opportunities that support successful implementation change management and improved student outcomes<li> <li>Support district partners in ways that achieve aggressive KPIs designed to rapidly improving student learning outcomes and scale services to support more districts<li> <li>Provide onsite targeted support to district leaders school leaders and coaches This includes a wide range of support including school visits and regularly scheduled meetings with partners to monitor and evaluate progress review data identify implementation successes and challenges provide assessment and grading supports and encourage ongoing PLC and professional learning plans<li> <li>Facilitate leadership professional learning networks PD and coaching sessions<li> <li>Gather monitor and record implementation success metrics at regular intervals make recommendations to improve instruction and student learning outcomes and document all significant customer interactions and data<li> <li>Document and communicate insights about implementation to leadership based on interactions with assigned implementations<li> <li>Stay abreast of and share with the organization the regional trends and factors that influence customer practices sensitivities and impacts on educational reforms<li> <li>Collaborate with Great Minds sales professionals in one or more territories to expand adoptions plan implementation services and serve as the primary Great Minds content expert<li> <li>Plan and execute prelaunch structures and communications by providing content assistance for the sales team contributing deep content knowledge and responding to customer questions<li> <li>Serve as a liaison cross all colleagues Success Sales team etc interacting with customers in the region<li> <li>Represent Great Minds through presentations at conferences and contribute to content in the form of blogs whitepapers etc<li> <li>Cultivate and maintain a strong and supportive Great Minds culture in all work environments with an emphasis on trust collegiality curiosity and quality<li> <li>Perform other duties as assigned<li> <ul><p> <br ><b>Job requirements<b><br ><strong>Requirements<strong><br ><p><ul><li>At least 7 years of experience in education with at least 3 years as a school leader or an instructional coach<li> <li>Experience managing a portfolio of strategic district partnerships<li> <li>Experience implementing one of Great Minds curricula<li> <li>Proficiency with or alignment to Great Minds instructional design and pedagogy<li> <li>Demonstrated proficiency in educational consulting or coaching sitebased leadership curriculum decision making and professional learning facilitation<li> <li>Experience with both digital and print education platforms<li> <li>Knowledge of the factors that drive decision making at all levels of public charter and private schools<li> <li>Clear and succinct writing skills with the ability to produce implementation plans aligned to the organizational and product vision while honoring districts unique contexts<li> <li>Strong organizational habits necessary for successful goal setting project management collective decision making deadline execution and record keeping<li> <li>Ability to make solutionsoriented decisions through flexible thinking in an ambiguous fastpaced entrepreneurial environment<li> <ul><p> <br ><strong>Attributes<strong><br ><p><ul><li>Passion for and commitment to the importance of highquality knowledgerich curriculum<li> <li>Commitment to high standards instructional quality and continuous improvement for oneself and others<li> <li>Receptivity to feedback with a focus on reflective practice<li> <li>Highly collaborative with the ability to consistently exhibit diplomacy tact and integrity<li> <li>Appreciation for the challenges and victories faced everyday by educators and their leaders working toward improving student learning outcomes<li> <li>Empathy curiosity and the desire to continually grow as a learner<li> <li>Deep belief that every child is capable of greatness<li> <ul><p> <br ><strong>Travel<strong><br >The Success Lead may travel up to 50 of the time depending on location Tasks while traveling may include the following<br ><p><ul><li>Visit customers sites to support school and districtlevel implementation plans<li> <li>Provide onsite coaching or customer implementation support<li> <li>Provide sales presentation support<li> <li>Participate in team meetings<li> <ul><p> <br >A valid drivers license and willingness to fly and drive are required to fulfill PD and client service assignments<br ><strong>Details<strong><br ><strong>Required Education<strong><br ><p><ul><li>Bachelors degree<li> <ul><p> <br ><strong>Preferred<strong><br ><p><ul><li>Bilingual SpanishEnglish<li> <ul><p> <br ><strong>Status<strong><br ><p><ul><li>Fulltime<li> <ul><p> <br ><strong>Location<strong><br ><p><ul><li>Remote Southeastern United States<li> <ul><p> <br >New employees will be required to successfully complete a background check<br >The base salary range for this position is $9500000 $10500000 however the offered salary<strong> may be higher or lower than the above range<strong> dependent on numerous factors including but not limited to location work experience skills and internal equity considerations The base salary is not inclusive of benefits or other incentives <br >Any communication to applicants relating to the Great Minds hiring process will only come from email addresses with the domains <strong> greatmindsorg <strong>or <strong> greatmindsrecruiteecom <strong> If in the course of the application or hiring process with Great Minds you are contacted through another domain are requested to provide banking or other sensitive information or you note any other suspicious activity please contact securitygreatmindsorg <br >Great Minds is an equal opportunity employer We will extend equal opportunity to all individuals without regard to race religion color sex including pregnancy sexual orientation and gender identity national origin disability age genetic information or any other status protected under applicable federal state or local laws Our policy reflects and affirms the organizations commitment to the principles of fair employment and the elimination of all discriminatory practices<br >LIRemote<p>
CeCN Referral Coordinator-Remote
Company: Community Health Center
Location: Remote
Posted Mar 11, 2024
<p><b>Job Description Summary<b> <p> <p><b>Job Description<b> <p> <p><b>Hours for this position will be 9306pm PST or 12309pm EST<b> <p> <p>Community eConsult Network CeCN is seeking a motivated experienced individual interested in joining a rapidly growing team of health care innovators improving access to specialty care and reducing inefficiency in the healthcare system CeCNs eConsult service links primary care providers with specialists in a wide range of disciplines EConsults are asynchronous nonfacetoface consultations between a primary care provider and a specialist that utilize secure messaging to exchange information This process has significant benefits for patients and providers and allows more rapid access to needed knowledge and care and quicker triage for patients that may still need face to face care with a specialist CeCN is expanding nationally and seeking an eConsult referral coordinator to grow and strengthen its eConsult team The eConsult Referral Coordinator eRC is responsible for managing eConsult referrals from CeCN clients across the country The eRC is charged with the appropriate transmission of eConsults to CeCN specialists and back to the provider in a timely manner In addition the referral works collaboratively with the CeCN operations team to monitor quality and seek opportunities to continuously improve the efficiency of service delivery <p> <p><b>ROLE AND RESPONSIBILITIES<b> <p> <ul><li>Ensures all eConsults are properly entered into the eConsults web based platform in a timely fashion<li> <li>Ensure electronic communications related to eConsults are properly reflected in each participants EHR systems as necessary<li> <li>Ensures each eConsult contains all necessary clinical electronic information based on submission guidelines for each specialty<li> <li>Reviews eConsults on a daily basis to ensure PCP and specialists response times are within required time commitments Communicates with providers if and when there are overdue responses<li> <li>Tracks all referrals made at the site for compliance Follows up with primary care provider and patient as needed<li> <ul><ul><li>Ensures complete and accurate registration including patient demographics and current insurance information is entered into the eConsult platform<li> <li>Ensures eConsults are completed and that consult notes are received and conveyed back to the primary care practice in a timely manner<li> <li>Observes confidentiality and safeguards all patient related information<li> <li>Works closely with the CeCN eConsult team to ensure efficient high quality delivery of services<li> <li>Complies with the programs mandated inservice training workshops<li> <li>Ensure compliance with HIPAA and other relevant regulatory and policy requirements<li> <li>Performs other related duties as assigned<li> <li><b>QUALIFICATIONS<b><li> <li>High School diploma Associates degree or equivalent experience required<li> <li>Knowledge of medical terminology prior experience in a medical office setting including managing within HIPAA requirements<li> <li>Knowledge of managed care preauthorization procedures preferred<li> <li>Intermediate level computer skills including all Microsoft Office Suite and database applications<li> <li>Bilingual in EnglishSpanish preferred<li> <li>Ability to perform and meet expectations on all patient EMR job functions assigned<li> <ul><p>This Position is available for remote work <p> <p><b>Organization Information<b> <p> <p>The MosesWeitzman Health System is a global leader addressing challenges faced by organizations caring for the poor and diverse populations and is home to programs focusing on education research and process improvement support for safety net providers The system delivers primary care to more than 150000 patients in Connecticut and extends access to specialty care for more than 25 million individuals across the US It is a national accrediting body for organizations training advanced practice providers and offers accredited education and training for Medical Assistants in multiple states As an incubator for new ideas in areas including social justice the environment and social determinants of health the MWHS is addressing challenges faced by providers caring for underserved communities creating innovative and impactful initiatives led by nationally and internationally recognized experts As it forges pathways into the future of primary care the MWHS honors Lillian Reba Moses 19242012 a granddaughter of slaves and Gerard Gerry Weitzman 19381999 whose ancestors escaped pogroms in Eastern Europe Their vision and commitment to justice and equity in healthcare is the foundation upon which the MosesWeitzman Health System was built <p> <p><b>Time Type<b> <p> <p>Full time<p>
Director of Customer Success
Company: Seso Inc.
Location: Remote
Posted Mar 12, 2024
<div> <p><span><strong>About Seso<strong><span><p> <p><span>American agriculture has been facing a labor crisis for decades Seso is addressing this problem by building the first endtoend recruiting and workforce management platform for the industry<span><p> <p><span>Sesos mission is to provide agricultural workers with meaningful safe employment opportunities provide security for the most critical aspects of Americas food production system and reduce admin costs to employers through software We are addressing American farmers biggest pain point access to qualified labor through a softwareenabled labor solution that automates the H2A visa Our comprehensive HR platform not only streamlines and automates the H2A program but helps agribusiness seamlessly integrate their efforts across recruitment onboarding payroll and insurance while providing workers access to financial services for the first time <span><p> <p><span>Seso has raised over $30m from Tier I investors including Index Founders Fund and NfX and has been recognized with awards like <span><span>Forbes Rising Stars<span><span> and Andreesen Horowitzs <span><span>American Dynamism 50<span><span> <span><p> <div> <p><strong>About the Role<strong><p> <p>Were looking for a Director of Customer Success to manage a growing team of CSMs and help define what customer success means at Seso This is a great role for a handson leader who enjoys spending time with customers developing talent and defining process Youll work closely with sales to make a smooth handoff with product to drive customer value and efficiency and with operational teams to ensure that every part of the customer journey is working together <p> <p><strong>Responsibilities<strong><p> <p>Drive Customer Success Outcomes<p> <ul><li>Maintain high renewal rates and increase opportunities for expansion<li> <li>Ensure that customers understand the value that theyre getting from Sesos software and services<li> <li>Enhance future lifetime value via increased product adoption customer satisfaction and improved health scores<li> <li>Drive new business growth through advocacy and referenceability<li> <ul><p>Enhance Effectiveness and Efficiency<p> <ul><li>Help hone the customer experience by continuing to define processes and identify opportunities for improvement <li> <li>Identify the highest value activities and ensure that process exists around them <li> <li>Utilize and optimize Customer Success Management tools including Salesforcecom <li> <ul><p>Measure Effectiveness of Customer Success<p> <ul><li>Define operational metrics establish a tracking system and review cadence within the team<li> <li>Share metrics with the executive team crossfunctional peers and the company<li> <ul><p>Lead a WorldClass Customer Success Team<p> <ul><li>Foster collaboration within the team and across the customer lifecycle<li> <li>Encourage continuous learning<li> <li>Embody a culture of service excellence leading by example and instilling accountability by setting clear expectations and measuring results<li> <ul><p>Inspire Customer Success Across the Company<p> <ul><li>Foster a companywide culture of Customer Success<li> <li>Align with Marketing on client engagement strategies<li> <li>Collaborate with Product on driving the product roadmap<li> <li>Coordinate with Sales on crossselling and upselling emphasizing retention<li> <li>Work with Finance on measurement and forecasting<li> <li>Collaborate with the Executive Team on key metrics and objectives<li> <li>Enhance the companywide customer feedback loop<li> <ul><p><strong>About You<strong><p> <ul><li>3+ years of Progressive Customer Success Leadership experience in a fastpaced environment experience in SaaS andor a startup environment strongly preferred<li> <li>Superior operational and project management skills Youre not afraid of building launching and iterating on the right processes <li> <li>Ability to work with a nontechnical group of customers who are interested in using software to improve their own operations<li> <li>Experience working across multiple customer segments from SMB to MidMarket to Enterprise<li> <li>Ability to navigate complex and emotional situations in a professional manner<li> <li>A proven track record of success in process management and a displayed technical aptitude<li> <li>Excellent organizational skills and ability to prioritize delegate multitask and execute<li> <li>Superior communications skills presentation written amp verbal in order to communicate effectively across levels and organizations<li> <li>Ability to travel up to 25<li> <li>Experience in HRtech a plus<li> <li>Bilingual English and Spanish a plus<li> <ul><p>Benefits<p> <ul><li>Talented and fun teammates who dont take themselves too seriously<li> <li>Competitive Salary and meaningful equity<li> <li>Excellent medical and dental insurance plans<li> <li>Flexible work schedule and unlimited vacation<li> <li>Budget and support for personal development<li> <li>Last week of the year off for company wide winter break<li> <li>Company sponsored team events<li> <ul><div> <p><span><em>Diversity is more than a commitment at Seso it is the foundation of what we do We pride ourselves on building the premier platform that serves agribusiness and improves the lives of agricultural workers We believe in diversity of race gender sexual orientation age religion ethnicity national origin and all the other fascinating characteristics that make us all feel welcome<em><br ><span><p> <div>
Customer Support Representative/Bilingual French - Remote
Company: Sutherland
Location: Remote
Posted Mar 12, 2024
<p><b>Company Description<b> <p><p>Are you a natural communicator with a positive attitude who can deliver an exceptional customer experience Do you stream television and movies and enjoy animated films and tv shows Are you comfortable writing and speaking to people in <strong>both English and French<strong><p> <p><strong>Choose Us<strong><p> <p><b>Job Description<b> <p><p>Were Sutherland and we are currently seeking enthusiastic and peopleoriented professionals <strong><em>with bilingual FrenchEnglish skills<em><strong> to join our dynamic team in supporting customers of one of our customers a global giant in the streaming media and entertainment industry If you are looking to build a fulfilling career and are confident you can build rapport with callers while sharing your love of movies tv shows and animated stories consider joining us now and growing with us in the future<p> <p>In this position you will use a variety of tools resources and applications to<p> <ul><li>Provide support for general billing inquiries<li> <li>Access customer records and verify account information<li> <li>Troubleshoot and resolve issues determining causes when applicable escalate when necessary<li> <li>Identify potential needs and recommend solutions and follow up with customers as needed<li> <ul><p>We offer<p> <ul><li>Competitive base rate of $15hour<li> <li>Medical dental and vision benefits EAP and more health and wellness programs<li> <li>Generous PTO<li> <li>Paid topnotch training<li> <li>Great work environment<li> <li>Promotefromwithin advancement opportunities<li> <ul><p><b>Qualifications<b> <p><ul><li>Experience working in a customer service or contact center environment with a passion for providing an exceptional guest experience<li> <li>Experience with streaming to include basic troubleshooting skills and demonstrated understanding of streaming services on phones smart TVs etc <li> <li>Proficiency in both verbal and written French and English skills<li> <li>Basic PC keyboarding skills Microsoft Office experience Outlook Word Excel<li> <li>Technical support experience<li> <li>Strong problemdiagnosis and problemsolving skills<li> <li>Multitasking skills with the ability to use several applications simultaneously<li> <li>Experience working with CRM applications preferred<li> <ul><p>We will supply equipment but to work from home you must have<p> <ul><li>Excellent Internet connectivity <ul><li>Internet access speeds of at least 5 Mbps upload and 30 Mbps download the faster the better<li> <li>Inhouse network and a hardwired Internet connection capable of continuously supporting outstanding call quality and highspeed response rates wireless andor satellite Internet Service Providers are not compatible with our systems<li> <ul><li> <li>A quiet and distractionfree secure place to work<li> <ul><p><strong><u>IMPORTANT NOTE<u><strong><strong> <strong>This job is open only to residents of the United States and you must be authorized to work in the US in order to be considered for employment<p> <p><b>Additional Information<b> <p><p><strong>About Us<strong><p> <p><em>As a digital transformation company and certified as a <strong>Great Place to Work<strong> Sutherland has been helping customers globally achieve greater agility and transform automated customer experiences for over 35 years We work with some of the worlds best known brands in dozens of industries including Banking amp Financial Services Insurance Communications Media amp Entertainment Healthcare Retail amp Consumer Packaged Goods Technology Travel Transportation Hospitality amp Logistics and Mortgage Services helping them to better support and serve their customers<em><p> <p><p> <p>EEOC and Veteran Documentation<br >During employment employees are treated without regard to race color religion sex national origin age marital or veteran status medical condition or handicap or any other legally protected status<br >At times government agencies require periodic reports from employers on the sex ethnicity handicap veteran and other protected status of employees The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping reporting and other legal requirements Periodic reports are made to the government on the following information The completion of the Administrative EEO record is optional If you choose to volunteer the requested information please note that all <br >Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file<br >Please note YOUR COOPERATION IS VOLUNTARY INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION<p>