Bilingual Jobs in Remote
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Customer Success Manager, EMEA
Company: Keeper Security, Inc.
Location: Remote
Posted Mar 09, 2024
Keeper Security, a leading cybersecurity company, is hiring Customer Success Managers for a remote position in Ireland. The role involves growing revenue from an established client base, negotiating contract renewals, and providing technical support. The ideal candidate should have 1+ years of experience in Account Management or SaaS Customer Success, strong technical knowledge, and the ability to work with Enterprise organizations and C-level executives. Benefits include private healthcare, pension contribution, and above-market annual bonuses.
Recruitment & Community Specialist
Company: WeLocalize
Location: Remote
Posted Mar 11, 2024
<p>As a trusted global transformation partner Welocalize accelerates the global business journey by enabling brands and companies to reach engage and grow international audiences Welocalize delivers multilingual content transformation services in translation localization and adaptation for over 250 languages with a growing network of over 400000 incountry linguistic resources Driving innovation in language services Welocalize delivers highquality training data transformation solutions for NLPenabled machine learning by blending technology and human intelligence to collect annotate and evaluate all content types Our team works across locations in North America Europe and Asia serving our global clients in the markets that matter to them wwwwelocalizecom<p> <p><br ><p> <p>To perform this job successfully an individual must be able to perform each essential duty satisfactorily The requirements listed below are representative of the knowledge skill andor ability required Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions<p> <p><br ><p> <p><b>OVERVIEW<b><p> <p><br ><p> <p>The Recruitment Specialist is mainly responsible for performing sourcing of candidates and job eventsfairs maintaining communication with the different stakeholders involved developing and implementing a comprehensive recruitment strategy tailored to the organizations needs and the types of positions to be filled<p> <p><br ><p> <p>You will take care of the preliminary phase of the recruitment process which includes researching local and global job boards and sourcing channels to identify and source qualified candidates in Germany <p> <p><br ><p> <p>This is a 12month contract with the possibility of renewal after or before the fixedterm period <p> <p><b>Main responsibilities<b> <p><ul><li><b>Candidate Sourcing <b>Utilizing sourcing methods to source potential candidates from a diverse pool take ownership and implement new sourcing initiatives leveraging the power of wordofmouth referrals<li> <li><b>Candidate Outreach <b>As a representative of the Talent amp Community team you will be responsible for reaching out to potential candidates and acting as the primary point of contact<li> <li><b>Candidate Screening <b>Evaluating the referred candidates and their qualifications to determine if they meet the basic requirements for the positions via online assessments <li> <li><b>Proactively build and maintain the talent pool <b>While you look for candidates for current openings you will also identify candidates for those roles that we recruit regularly for future hiring needs helping to reduce the time to fill and time to hire<li> <li><b>Metrics and Reporting<b> Tracking the success of the sourcing efforts and providing regular reports on the effectiveness of the strategy<li> <li><b>Brand Ambassador<b> Promoting the organizations employer brand<li> <li>Negotiate with different posting platforms and shortlist best sites according to the project requirement<li> <ul><p><b>Experience and Skills required<b> <p><ul><li><b>Marketing amp Events Planning Experience <b>A solid background in events planning is essential at least 2 years <li> <li><b>Recruitment Experience<b> A solid background in recruitment practices is a plus at least 1 year experience including sourcing candidates through various channels such as job boards social media professional networks etc <li> <li><b>Strong knowledge of the German market and culture <b>recruitment marketing and communication <li> <li><b>Data Management<b> Experience in managing candidate data maintaining databases and ensuring compliance with data privacy regulations is important for handling large volumes of referrals and recommendations<li> <li><b>Communication Skills <b>Excellent written and verbal communication skills are vital for engaging with the crowd and communicating effectively with potential candidates employees and collaborators<li> <li><b>Analytical Skills<b> The ability to analyze the effectiveness of sourcing strategies track metrics and measure the success of candidate outreach efforts is important for continuous improvement<li> <li><b>Tech Savviness<b> Proficiency in using various tools and platforms such as ATS Community platforms and social media management tools will enhance the efficiency of the recruitment process<li> <li><b>Familiar with the AI trends<b> familiarity with key AI trends is a plus <li> <li>Skilled in using tools specific to market research and analysis<li> <ul><p><b>Key Competencies<b> <p><ul><li>Fluent in English both verbal and written<li> <li>Bilingual or near native level of German both verbal and written<li> <li>Selfmotivation with a positive go getter attitude<li> <li>ProblemSolving and DecisionMaking<li> <li>Highly organized with strong attention to detail<li> <li>Possess critical thinking skills as well as being a creative out of the box thinker<li> <li>Quick learner and confident<li> <li>Ability to handle workrelated pressure well<li> <li>Ability to adapt to a fastpaced ever changing work environment<li> <ul><p><b>Educational Level<b> <p><ul><li>Minimum of a Bachelors degree B A from a college or university in Business Management International Relations Communication amp Advertising or equivalent work experience<li> <ul><p> <p><p><b>SALARY RANGE<b><p> <p>40000 to €45000 EUR gross per annum <p> <p><br ><p> <p><b>BENEFITS<b><p> <p>Annual leave 25 days per year + public holidays<p> <p>Special leave 5 additional days<p> <p>Fully remote within Germany<p> <p>Health Insurance<p> <p>Pension Scheme<p> <p><p>
Field Support Representative
Company: Sidecar Health
Location: Remote
Posted Mar 10, 2024
<p><strong>About the Role<strong><p> <p>Our Member Care team is at the forefront of our business Your role is easily the most important support our members on their healthcare journeys Were growing our team and looking for warm passionate people to join us to help deliver the best experience in healthcare<p> <p>As a Field Support Representative your job will be to help our members by answering their questions solving their problems and ensuring they have access to the care they need in Ohio Our Field Support team works in the field supporting members at their worksites and they partner closely with our Account Management Claims and Provider teams to assist group members who need support using their Sidecar Health benefits<p> <p><strong><em> Must reside in Columbus Ohio for consideration <em><br >What Youll Do<strong><p> <ul><li>Visit our clients onsite in Ohio and support members in navigating their Sidecar Health plans<li> <li>Act as inperson support for client groups and members after enrollment and during other periods of escalated necessity<li> <li>Assist our Account Management team in identifying and establishing positive relationships with key individuals and HR departments at the client groups they work with<li> <li>Work in a traditional member care capacity answering calls responding to web chats andor responding to emails<li> <li>Provide excellent customer service in a timely and positive manner<li> <li>Build rapport and maintain positive relationships with existing members to understand their needs and ensure a memorable member experience<li> <ul><p><strong>What Youll Bring<strong><p> <ul><li>Access to reliable personal transportation and willingnessability to drive across the state as necessary to service groups and members onlocation we will compensate for travel expenses<li> <li>Reliability strong communication and accountability that enables you to work successfully and independently<li> <li>Ability to problemsolve in realtime turning issues and complaints into solutions and wins<li> <li>Ability to teach members about Sidecar Health best practices<li> <li>Desire to grow and develop within the company high visibility working with other teams comes with opportunities for advancement<li> <li>Strong empathy and relationship skills<li> <li>Reliable transportation and willing to drive up to several hours to visit groups in the field<li> <li>Open schedule availability<li> <li>Bachelors degree<li> <li>Bilingual <strong>Preferred<strong><li> <li>Healthcareinsurance experience <strong>Preferred<strong><li> <ul><p><strong><span datapreserverspaces=true>What Youll Get<span><strong><p> <ul><li><span datapreserverspaces=true>Competitive salary and equity package <span><li> <li><span datapreserverspaces=true>Comprehensive Medical Dental and Vision benefits<span><li> <li><span datapreserverspaces=true>A 401k retirement plan<span><li> <li><span datapreserverspaces=true>Paid vacation and company holidays<span><li> <li><span datapreserverspaces=true>Opportunity to make an impact at a rapidly growing missiondriven company transforming healthcare in the US<span><li> <ul><p><span datapreserverspaces=true>Sidecar Health adopts a marketbased approach to compensation where base pay varies depending on location and is further influenced by jobrelated skills and experience The current expected salary range for this position is $40000 $50000<span><p> <div> <p><span lang=ENUS datacontrast=auto xmllang=ENUS xmllang=ENUS><span>Sidecar Health is an Equal Opportunity employer committed to building a diverse team We do not discriminate <span><span><span lang=ENUS datacontrast=auto xmllang=ENUS xmllang=ENUS><span>on the basis of<span><span><span lang=ENUS datacontrast=auto xmllang=ENUS xmllang=ENUS><span> race religion color national origin gender sexual orientation age marital status veteran status or disability status<span><span><p> <div>
Enterprise Sales Director
Company: Saviynt
Location: Remote
Posted Mar 11, 2024
<p><span>Saviynt is an identity authority platform built to power and protect the world at work In a world of digital transformation where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress Saviynts Enterprise Identity Cloud gives customers unparalleled visibility control and intelligence to better defend against threats while empowering users with righttime rightlevel access to the digital technologies and tools they need to do their best work<span><p> <p><br ><p> <p>Saviynt is looking for a professional highly motivated and energetic software Sales Director to drive regional enterprise sales for our disruptive IaaS Cloud Security Access Governance amp Privileged Access Mgmt PAM solutions The Sales Director will combine good working knowledge of IaaS amp SaaS Identity Cloud Security or PAM technology with prospecting and sales skills She is ultimately responsible for the entire enterprise sales cycle and meeting or exceeding territory quota<p> <p> <p> <p>Sales Directors are the primary interface to both Prospects and Customers and responsible for actively driving and managing day to day prospecting amp selling activity in the region This activity includes opportunity Discovery Demo RFPRFI Evaluation amp POC stages of the sales process working in conjunction with SE amp Product Management Teams to identify amp close new deals<p> <p><b>WHAT YOU WILL BE DOING<b> <p><ul><li>5+ years experience in enterprise Identity Cloud Security or PAM sales and Lead Generation<li> <li>Effectively interact with Field Sales Cloud Team and Line of Business decisionmakers<li> <li>Learn and maintain knowledge of Saviynts solutions focused on Cloud Security Cloud Access Governance amp PAM<li> <li>Aggressively identify qualified sales opportunities across all assigned accounts<li> <li>Develop and leverage all lead sources personal and partner contacts inbound leads events and outbound prospecting to generate meaningful pipeline<li> <li>Maintain disciplined detailed and uptodate records on Lead amp Opportunity activity in SFDC to ensure effective lead development proper team communication and executive visibility<li> <li>Be diligent in timely followup and provide quality work products<li> <li>Attend and assist with corporate and field sales amp marketing events<li> <li>Achieve monthly and quarterly revenue objectives<li> <ul><p><b>WHAT YOU BRING<b> <p><ul><li>The ideal candidate for this role will be bilingual in English<li> <li>Possess a knowledge base of Cloud Identity Management Cloud Privileged Access Management andor Cloud Security Governance technology<li> <li>Cloud Security domain knowledge helpful including AWS Azure Google IBM Chef Puppet<li> <li>Strong cybersecurity territory contacts at VP SVP CxO levels<li> <li>Successful history of working with Resellers SIs and Advisories<li> <li>Strong Customer Service orientation persistence and ability to follow through<li> <li>Proven ability and skill to navigate through all levels of an enterprise organization to drive sales<li> <li>Professional ambitious determined and resultsoriented mindset<li> <li>Positive attitude teamoriented selfstarter who can work alone and in a collaborative manner to achieve regional goals<li> <ul><p> <p><p><span>Saviynt is an amazing place to work We are a highgrowth Platform as a Service company focused on Identity Authority to power and protect the world at work You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers all within a welcoming and positive work environment If youre resilient and enjoy working in a dynamic environment you belong with us<span><p> <p><br ><p> <p><i><b>Saviynt is an equal opportunity employer and we welcome everyone to our team All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status<b><i><p> <p><p>
Sales Administrator - Bilingual French (R-14942)
Company: Dun & Bradstreet
Location: Remote
Posted Mar 09, 2024
Dun & Bradstreet is a company that leverages data analytics to foster a culture of innovation and growth. They are seeking a candidate with at least 3-4 years of sales experience or supporting a sales team. The role involves resolving billing/tax/invoice issues, creating reports, processing new business orders, managing user accounts, and coordinating multi-year billing processes. The candidate must have excellent communication skills, be able to handle multiple tasks, and demonstrate organizational skills. A college degree is preferred or equivalent business experience.
Team Manager, Complaint Resolution - Remote
Company: Aqua Finance, Inc.
Location: Remote
Posted Mar 09, 2024
<p><strong>Team Manager Complaint Resolution Remote<strong> <p> <p>In compliance with the company policies and procedures the purpose of the Team Manager Complaint Resolution is to lead a high functioning Complaints Resolution team and provide an unmatched experience for our customers The Team Manager Complaint Resolution is responsible for leading the complaints management processes ensuring complaints are resolved accurately within set SLAs and reporting on complaint trends This role will also provide support to the Customer Experience team in the absence of a team manager <p> <p><strong>Essential Functions <strong> <p> <ul><li>Lead a high performing complaints resolution team to deliver exemplary customer experience<li> <li>Review assign and provide supervision of all complaint resolution activity to ensure compliance with regulatory requirements specific resolution procedures and in accordance with applicable laws<li> <li>Manage teams performance by tracking and analyzing improvement opportunities and effectively coaching the team as needed<li> <li>Track report and analyze SLA performance on a daily weekly and monthly basis to ensure complaints are closed within the set SLAs<li> <li>Execute maintain and enhance the complaint management program to ensure adequate processes are in place for identifying logging and managing complaints<li> <li>Complete ad hoc root cause investigation of complaints escalated to the executive team and regulatory bodies<li> <li>Coordinate with AVPCustomer Complaint Management on team performance complaints and resolution trends<li> <li>Collaborate with Dealer Oversight Sales Compliance and Legal teams to find agreeable resolutions for complaints and address complaints trends<li> <li>Lead dailyweeklymonthly meetings with crossfunctional teams to discuss emerging trends and tactical action plans<li> <li>Assist in the ongoing development and improvement of the Complaints Resolution group<li> <li>Ongoing training of current and new team members<li> <li>Monitor and manage day to day responsibilities of the Complaints Resolution team<li> <li>Support Team Manager Customer Experience with answers to complex customer questions requests concerns and complaints<li> <li>Answer incoming manager escalation calls<li> <li>Solve customer questions requests concerns and complaints<li> <li>Communicate effectively and professionally with customers and employees both written and verbally<li> <li>Perform other duties as assigned<li> <ul><p><strong>Required Education and Experience<strong> <p> <ul><li>High School Diploma or GED equivalent required<li> <li>Bachelors degree preferred<li> <li>5 years complaint resolution or accountsclaims investigation experience required<li> <li>3 years leadership experience in the financial industry preferred<li> <li>Bilingual English and Spanish candidates strongly preferred<li> <li>Ability and willingness to provide excellent customer service to resolve problems answer questions and manage difficult situations that arise<li> <li>Strong research and analytical skills with attention to detail<li> <li>Strong problemsolving skills with the ability to seek out and offer businessoriented and customeroriented solutions<li> <li>Ability to prioritize and manage multiple tasks with a high level of efficiency and flexibility<li> <li>Ability to use a computer fax or telephone application to manage large amounts of information including creating and editing simple databases systems and software by inputting data retrieving specific documents and creating reports to communicate information<li> <li>Proficient in the utilization of Microsoft Office Suite<li> <li>Attention to detail and accuracy required<li> <li>Excellent verbal and written communication skills required<li> <ul><p><strong>Physical Demands<strong> <p> <p>While performing the duties of this job the employee is frequently required to sit stand walk visualize talk hear and handle or touch objects or controls The employee may occasionally lift push or pull up to 20 pounds <p> <p>This position is an officebased position where you must be able to sit for long periods of time The employee will be working on a computer 90 of the time <p> <p>Salary Range <p> <p>$64168 $96241<p>
Global HR Business Partner
Company: Circle
Location: Remote
Posted Mar 11, 2024
<div> <p>Circle is a financial technology company at the epicenter of the emerging internet of money where value can finally travel like other digital data globally nearly instantly and less expensively than legacy settlement systems This groundbreaking new internet layer opens up previously unimaginable possibilities for payments commerce and markets that can help raise global economic prosperity and enhance inclusion Our infrastructure including USDC a blockchainbased dollar helps businesses institutions and developers harness these breakthroughs and capitalize on this major turning point in the evolution of money and technology<p> <p><strong>What youll be part of<strong><p> <p>Circle is committed to visibility and stability in everything we do As we grow as an organization were expanding into some of the worlds strongest jurisdictions Speed and efficiency are motivators for our success and our employees live by our company values Multistakeholder Mindfulness Driven by Excellence and High Integrity Circlers are consistently evolving in a remote world where strength in numbers fuels team success We have built a flexible and diverse work environment where new ideas are encouraged and everyone is a stakeholder<p> <div> <p><strong>What youll be responsible for<strong><p> <p>We are looking for a driven selfmotivated HR Business Partner to work closely across the EMEA and LATAM region at Circle In this role you will support business leaders and the broader Talent Business Partnership team with both a peopleforward and data driven approach as they build their organisations to scale The range of partnership will cover how they lead and develop their teams how they tackle complex organisational challenges that arise as we scale how to navigate employee relations issues and how we empower and retain the top talent that we have attracted and developed<p> <p><strong>What youll work on<strong><p> <ul><li>Partner with business leaders and various functional teams on strategic and operational execution including onboarding team effectiveness change management organisational design performance management retention engagement talent planning professional growth and more<li> <li>Support managers in identifying and addressing organisational and people issues removing barriers and increasing engagement and effectiveness across teams in the region<li> <li>Support the development of HR policies practices process programs and ensure their compliance with local labour laws and regulations<li> <li>Act as a trusted advisor providing guidance on all aspects of HR to managers and employees<li> <li>Ensure that functional managers have the pulse of the company to make proactive and impactful organisation decisions<li> <li>Promote a positive work environment eg engagement action planning employee experience and a culture of inclusivity and diversity<li> <li>Provide coaching and feedback to employees at all levels to empower their development and drive high performance whilst partnering with leaders to implement effective performance management processes including goal setting and performance evaluations<li> <li>Foster networking and collaboration with HRBP partners across America and APAC regions share standard processes and local business updates for broader application<li> <li>Leverage the Centers of Excellence to develop fully integrated programs that enhance employee engagement and employee retention in a sustainable and scalable manner<li> <li>Facilitate smooth onboarding and offboarding processes<li> <li>Provide insights and recommendations that contribute to the Circle vision through effective business partnering innovation and execution<li> <ul><p><strong>You will aspire to our four core values<strong><p> <ul><li><strong>Multistakeholder <strong>you have dedication and commitment to our customers shareholders employees and families and local communities<li> <li><strong>Mindful <strong>you seek to be respectful an active listener and to pay attention to detail<li> <li><strong>Driven by Excellence <strong>you are driven by our mission and our passion for customer success which means you relentlessly pursue excellence that you do not tolerate mediocrity and you work intensely to achieve your goals<li> <li><strong>High Integrity <strong>you seek open and honest communication and you hold yourself to very high moral and ethical standards You reject manipulation dishonesty and intolerance<li> <ul><p><strong>What youll bring to Circle<strong><p> <ul><li>Solid understanding of labour laws and employment regulations within the EMEA and LATAM regions<li> <li>Demonstrated competence in employee relations plus various HR functional areas management coaching employee engagementexperience change management organisational development and policy development<li> <li>4+ years experience as a HR business Partner working in a fast paced global and multicultural environment<li> <li>Must be bilingual with either Spanish Portuguese or French as a second language<li> <li>Proven experience developing trusted relationships at all levels of an organisation including senior level talent to drive programs<li> <li>Strong business sense coupled with high emotional intelligence to juggle contending priorities and to thrive in ambiguity<li> <li>Levelheaded leadership under pressure along with creative problemsolving abilities<li> <li>Proficiency in GSuite Slack and MacBook preferred<li> <li>Bachelors degree preferred<li> <ul><div> <p><span>We are an <span><strong>equal opportunity employer<strong><span> and value diversity at Circle We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status Additionally Circle participates in the <strong datastringifytype=bold>EVerify Program<strong> in certain locations as required by law<span><p> <p><b><span>LIRemote<span><b><p><div>
Customer Support Representative
Company: Sidecar Health
Location: Remote
Posted Mar 10, 2024
<p>Sidecar Health is redefining health insurance Our mission is to make healthcare affordable and attainable for everyone We know that to accomplish this lofty mission we need driven people who are drive to make a difference The passionate people who make up Sidecar Healths team come from all over with backgrounds as tech leaders policy makers healthcare professionals and beyond And they all have one thing in commonthe desire to fix a broken system and make it more personalized affordable and transparent<p> <p>If you want to use your talents to transform healthcare in the United States come join us<p> <p><strong><em> Must reside in Colorado Minnesota North Carolina Utah Ohio or Georgia for consideration <em><strong><p> <p> <p> <p><strong>About the Role<strong><p> <p> <p> <p>Our Member Care team is at the forefront of our business Their role is easily the most important supporting our members on their healthcare journeys Were growing our team and looking for warm passionate people to join us and help deliver the best experience in healthcare Your job will be to help our members by answering their questions helping them solve problems and ensuring they have access to the care they need As a startup there is no shortage of opportunities responsibilities and growth Youll work alongside a dynamic team that is disrupting the healthcare industry and having a positive and meaningful impact on our members lives every day<p> <p> <p> <p><strong>What Youll Do<strong><p> <div> <ul><li>Handle inbound calls and chat boxes from our members in regard to Sidecar Healths products and services<li> <li>Provide excellent customer service in a timely and positive manner<li> <li>Build rapport and maintain positive relationships with existing members to understand their needs and ensure a memorable member experience <li> <li>Handle issues and complaints where appropriate <li> <li>Maintain policies and standard operation procedures<li> <ul><div> <p><strong>What Youll Bring<strong><p> <div> <ul><li>Tenacity and adaptability that enables you to thrive in a fastpaced and quickly evolving startup environment<li> <li>Strong interpersonal communication skills and deep empathy to connect with our members and meet them where they are<li> <li>Excellent written and verbal communication and a comfort answering questions on the fly<li> <li>Strong attention to detail and creative problemsolving skills so you can help our members navigate their plans<li> <li>Must have a high school diploma or equivalent<li> <li>Bachelors degree <strong>Preferred<br ><strong><li> <li>HealthcareInsurance experience <strong>Preferred<strong><li> <li>Bilingual <strong>Preferred<strong><li> <ul><div> <p><strong>What Youll Get<strong><p> <ul><li>Competitive Hourly Rate company equity and ample opportunities for growth<li> <li>Comprehensive Medical Dental and Vision benefits with no waiting period<li> <li>10 days of paid vacation and 15 company holidays<li> <li>IT Equipment including laptop and monitors<li> <li>Most importantly an opportunity to make an impact at a rapidly growing missiondriven company transforming healthcare in the US<li> <ul><p><span datapreserverspaces=true>Sidecar Health adopts a marketbased approach to compensation where base pay varies depending on location and is further influenced by jobrelated skills and experience The current expected hourly rate for this position is $1500 $2000<span><p> <div> <p><span lang=ENUS datacontrast=auto xmllang=ENUS xmllang=ENUS><span>Sidecar Health is an Equal Opportunity employer committed to building a diverse team We do not discriminate <span><span><span lang=ENUS datacontrast=auto xmllang=ENUS xmllang=ENUS><span>on the basis of<span><span><span lang=ENUS datacontrast=auto xmllang=ENUS xmllang=ENUS><span> race religion color national origin gender sexual orientation age marital status veteran status or disability status<span><span><p> <div>
Demo & Sales Specialist- Fresno, CA
Company: Greenworks Tools
Location: Remote
Posted Mar 09, 2024
Greenworks Tools, a leader in battery-powered outdoor power tools, seeks a dynamic Commercial Business Development Manager. The role involves developing relationships with professional dealers, distributors, and large end users to sell Greenworks Professional Outdoor Power Equipment. The BDM will work closely with regional sales managers and distributor territory managers to establish new commercial sales and expand the professional dealer base. The position requires strong industry knowledge, excellent communication skills, and the ability to work independently and in a team. The successful candidate will have 2-5 years of experience in the OPE or OPE Parts Manufacturer industry and an Associates Degree or equivalent work experience. The role involves 60-75% travel and is a full-time remote position with a compensation of 60-65K.
Manager, Proposals
Company: Abarca
Location: Remote
Posted Mar 10, 2024
<p><em>What youll do<em><p> <p><em>In a few words<em><p> <p>Abarca is igniting a revolution in healthcare We built our company on the belief that with smarter technology we are redefining pharmacy benefits but this is just the beginning<p> <p>Our Sales and Business Development gurus are the welcoming heralds for any potential client Theyre entrusted with developing the strategy operational relationships that are needed to extend our superior quality processes and aid to new beneficiaries They handle everything related to marketing our value proposition proposal management emphasizing our broad line of products and supporting all services our potential clients are seeking <p> <p>The Proposal Manager will coordinate and produce proposal packages RFP RFI RFQ for full service PBM offerings or a la carte offerings The proposal manager will lead train and develop the proposal team which includes a senior proposal writer and three proposal writers The proposal manager will be a skilled thinker that can put value proposition narratives together to submit a winning proposal package The proposal manager will support the sale process as well Assisting the Business Development leadership team with sales presentations and demos as necessary Occasional travel for conferences networking events or onsite team building activities Must have experience working under pressure and meeting tight deadlines Must be willing to work evenings and weekends as needed<p> <p><em>The fundamentals for the job<em><p> <ul><li>Delivery of compliant professionally produced proposals within customer defined timeframes<li> <li>Coordinate and review edit proposal input from a variety of stakeholders typically involving contributions from sales marketing product teams finance commercial legal and other departments<li> <li>Communicate and influence at a senior level<li> <li>Ability to coach team in persuasive writing and proposal best practice<li> <li>Ability to mentor develop and engage each direct report<li> <li>Management and oversight of proposal systems SalesForce Ombud etc<li> <li>Management of all RFP marketing material and compliance with company branding<li> <li>Implementation hand off post sale<li> <li>Support client RFPs<li> <li>Manage relationships with consultants through RFP procurement process<li> <li>Finalist and Sales Presentations<li> <li>Writing Executive Summaries<li> <li>Reporting of all department activity RFPs projects KPIs etc<li> <li>All other duties as assigned or needed<li> <ul><p><br ><p><p><em>What we expect of you<em><p> <p><em>The bold requirements <em><p> <ul><li>Bachelors Degree or Masters Degree In lieu of a degree equivalent relevant work experience may be considered<li> <li>8+ years of experience in proposal management business development andor sales<li> <li>5+ years of experience leading developing and guiding teams reporting directly to you <li> <li>Experience using RFP Software or any other relevant software RFP360 Proposal Tech<li> <li>Experience applying problem solving and critical thinking skills<li> <li>Experience delivering presentations for stakeholders<li> <li>Excellent oral and written communication skills<li> <li>We are proud to offer a flexible hybrid work model which will require certain onsite work days Puerto Rico Location Only<li> <ul><p><em>Nice to haves <em><p> <ul><li>APMP Foundation Certification<li> <li>Bilingual fluency in English and Spanish<li> <ul><p>Physical requirements<p> <ul><li>Must be able to access and navigate each department at the organizations facilities<li> <li><em> <em>Sedentary work that primarily involves sittingstanding<li> <ul><p><strong><em>At Abarca we value and celebrate diversity Diversity equity inclusion and belonging are guiding principles of Abarca and ensure Abarcas workforce reflects the communities it serves We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race color religion age sex national origin disability status medical condition genetic information protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws<em><strong><p> <p> <strong><em>Abarca Health LLC is an equal employment opportunity employer and participates in EVerify Applicant must be a United States citizen Abarca Health LLC does not sponsor employment visas at this time<em><strong><p> <p><strong><em>The above description is not intended to limit the scope of the job or to exclude other duties not mentioned It is not a final set of specifications for the position Its simply meant to give readers an idea of what the role entails<em><strong><p> <p><span><strong><em>LIAMBT LIREMOTE<em><strong><strong><em> <em><strong><span><p> <p><strong><em> <em><strong><p>
Team Manager, Complaint Resolution - Remote
Company: Aqua Finance, Inc.
Location: Remote
Posted Mar 09, 2024
The Team Manager, Complaint Resolution is responsible for leading a high-performing complaints resolution team, ensuring accurate complaint resolution within set SLAs, and reporting on complaint trends. The role involves managing team performance, tracking SLA performance, and collaborating with various teams to find agreeable resolutions for complaints. The ideal candidate should have a Bachelor's degree, 5 years of complaint resolution experience, and 3 years of leadership experience in the financial industry. Bilingual candidates are strongly preferred. The role requires strong problem-solving skills, attention to detail, and excellent communication skills.
Spanish Bilingual Technical Support Representative L3
Company: Support Ninja
Location: Remote
Posted Mar 11, 2024
<p><span>Were obsessed with growth From enabling companies to flourish to helping careers bloom <span><p> <p><span> <span><p> <p><span>SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent Our vision is to show the world a better way to grow by developing the best people implementing the latest technology and challenging the status quo <span><p> <p><span> <span><p> <p><span>SupportNinja is a new kind of BPO Our vision is to show the world a better way to outsource by developing the best people implementing the latest technology and challenging the status quo SupportNinja helps fastgrowing tech companies by providing aroundtheclock outsourced support lead generation customer service and community management <span><p> <p><span> <span><p> <p><span>As a Ninja you are guaranteed a culture dedicated to our core values Employee Focused Always Be Humble Improve Everyday Compassionate Candor and Collectively Bring Joy<span><p> <p><br ><p> <p>Salary <b>COP 4650000<b><p> <p>Start Date <b>ASAP<b><p> <p>Work Schedule <b>900 AM 500 PM EST MondayFriday<b><p> <p>Work Set Up <b>Remote<b><p> <p>Type of Contract <b>Full Time<b><p> <p>Equipment Provision <b>Company Provided<b><p> <p><br ><p> <p><b>Job<b> <b>Summary<b> Acting as an escalation point for client Subject Matter Experts Product Support Analysts act as the primary point of contact for client technical teams Through a combination of technical investigation and troubleshooting as well as collaborating with teams PSAs offer a world class support experience for Administrators with varying degrees of technical expertise across the Enterprise Higher Education and K12 segments <p> <p><br ><p> <p>Successful candidates must have strong analytical skills and be creative problem solvers They will be able to make accurate risk assessments and demonstrate aboveaverage attention to details and competencies They are excellent communicators and are comfortable discussing technical issues with clients whose technical expertise may vary <p> <p><b>What does a day in the life as a Technical Support Representative look like<b> <p><ul><li>Utilize electronic communication by chat phone email or assignment through case tracking system to interact with users facing technical issues effectively identifying and documenting the problems they are encountering<li> <li>Conduct thorough research and implement appropriate solutions by referring to user guides technical manuals and other relevant documents<li> <li>Identify and correct improperly configured installations<li> <li>Replicate diagnose and resolve technical problems experienced by users employing troubleshooting techniques to ensure prompt resolution<li> <li>Create update and resolve support cases within defined Service Level Objectives<li> <li>Improve producttool design and functionality through creation of Software Defect reports and Feature Enhancement reports<li> <li>Create Support documentation including FAQs and both internal and clientfacing Knowledgebased Articles<li> <li>Participate in collaborative troubleshooting sessions to identify root causes of complex issues<li> <li>Participate in a shift rotation including weekdays evenings and weekends<li> <li>Perform other duties as assigned by Manager<li> <ul><p><b>What are the required qualifications of a Technical Support Representative<b> <p><ul><li>Minimum of 1 year of relevant work experience in a similar role and customer service<li> <li>Minimum of 6 months 1 year experience working in a Helpdesk environment<li> <li>Ability to work with API automation using tools such as Postman<li> <li>Ability to join large flat files such as CSVs in SQL Excel or BI Tools<li> <li>At least 12 years of working knowledge of Web services SOAP and REST XML HTML ASP ASPX C NET JAVA JavaScript and Microsoft tools and technologies<li> <li>Excellent communication SpanishEnglish written and verbal problem solving and management skills<li> <ul><p><b>What are the nice to have qualifications of a Technical Support Representative<b> <p><ul><li>Bachelors degree in Computer Science or equivalent technical experience<li> <li>Certifications<li> <li>LMS experience user administration andor support<li> <li>Experience with Salesforce or any other ticketing system<li> <li>Working knowledge of Active Directory Office 365 Suites OAuth LDAP and SAML solutions<li> <li>Web applications and how they work at a high level web servers database servers clienttoserver communication<li> <li>Wireshark Fiddler and other browser based diagnostic and reporting tools<li> <ul><p><b>What are the core competencies needed as a Technical Support Representative<b> <p><ul><li>Communication skills Transparency Proactiveness<li> <li>Problem Solving skills and Decision making<li> <li>Organization skills and Result Oriented<li> <li>Logical Thinking skills<li> <ul><p> <p><p><b>Ninja Perks and Benefits<b><p> <p><b>●<b><b> <b><b>Competitive compensation<b><p> <p><b>●<b><b> <b><b>Paid time off birthday leave<b><p> <p><b>●<b><b> <b><b>Bonus and incentive plans<b><p> <p><b>●<b><b> <b><b>Opportunities for skills training and personal and professional development<b><p> <p><b>●<b><b> <b><b>Employee Referral Program<b><p> <p> <p> <p> <span>Experience <span><i>infinite fun<i><span> so you can have <span><i>infinite growth<i><span> Discover <span><i>A Better Way to Grow<i><span> Are you ready<span><p> <p> <p> <p><b>Disclaimer<b><p> <p><span>The duties and responsibilities listed above describe the post as it is in general terms and are not definitive The post holder is expected to accept any reasonable alterations that may from time to time be necessary <span><p> <p><span> <span><p> <p><span>SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race religion color national origin gender sexual orientation gender identity gender expression age veteran status disability or other applicable legally protected characteristics under federal state or local law<span><p> <p><p>