Competitive Service Jobs in USA

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Looking for Competitive Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Competitive Service position in the USA area.

Senior Manager, Content Marketing

Company: Webflow

Location: USA

Posted Jun 25, 2024

Webflow, a leading visual development platform, is seeking a Senior Manager Content Marketing to develop and execute a world-class content marketing strategy. The role involves strategic thinking, content production, thought leadership, collaboration, team leadership, and analytics. The ideal candidate should have 2+ years of experience managing a content team, a knack for balancing creativity with business impact, and proven experience in content production. The position offers competitive compensation, comprehensive benefits, and an inclusive work environment.

Producer

Company: hook

Location: USA

Posted Jun 25, 2024

Hook is a creative production agency that emphasizes production-led design and collaborative, maker-centric teams. They aim to integrate creative and production to help brands grow faster, while prioritizing employee experience. Hook is organized around small, diverse, and autonomous teams, each consisting of around 20 people with various roles such as designers, writers, producers, animators, and technologists. The Producer role at Hook involves managing smaller projects, supporting senior producers on larger projects, and ensuring creative deliverables, team and client expectations, and overall satisfaction. The ideal candidate should have digital agency experience, familiarity with digital production processes, and strong communication, organization, and time management skills. Hook values diversity and offers competitive benefits, including health, dental, matching 401k, paid vacation, and holidays. They believe in compensation transparency and equity, with a 10-level advancement framework aligned to location-based salary ranges.

VP - Product Engineering

Company: Caribou

Location: USA

Posted Jun 25, 2024

Caribou is seeking a VP Product Engineering to lead engineering teams designing and evolving applications for their auto refinance marketplace. The role involves leading, growing, and mentoring teams, partnering with design and data teams, and ensuring the tech stack is secure and scalable. The ideal candidate has a strong technical background, excellent communication skills, and a proven track record in delivering complex features. Caribou offers competitive compensation, equity options, robust benefits, and professional development opportunities.

Middle-Senior Technical Writer

Company: Langate

Location: USA

Posted Jun 25, 2024

Langate is a company that values innovation, collaboration, and employee growth. They are seeking a Technical Writer with experience in technical writing and software documentation to work on a project for patient management within hospital and nursing home networks.

Senior iOS Engineer

Company: Scribd

Location: USA

Posted Jun 25, 2024

Scribd, a company focused on democratizing the exchange of ideas and information, is seeking a Senior iOS Engineer. The role involves maintaining the stability and performance of the Everand and Scribd iOS apps, enhancing the codebase, and modernizing the technology stack. The company offers a competitive salary, comprehensive benefits, and a flexible work environment. Scribd values diversity and inclusion, and the role is open to remote employees in select US states and Canadian provinces.

Setup Project Manager

Company: Check

Location: USA

Posted Jun 25, 2024

The Setup Ops team at Check is seeking a project manager with payroll implementation expertise, an entrepreneurial mindset, and a high degree of ownership. The role involves managing multiple setup projects simultaneously, collaborating with teams to create and improve processes, providing customer service, driving operational efficiency, and cultivating strong relationships with outsourcing partners. Ideal candidates have 3+ years of payroll implementation experience, proficiency in Excel, and strong communication skills. Check offers comprehensive benefits and a supportive work environment, with opportunities for in-person team events and hackathons.

Software Engineer - FigFile Platform

Company: Figma

Location: USA

Posted Jun 25, 2024

Figma is seeking a seasoned engineer with experience in building and scaling distributed systems to join their FigFile Platform team. The role involves working on backend services for Figma Design and FigJam files, operating the Multiplayer service, and managing file abstractions. The ideal candidate will have a proven track record in high-growth environments, excellent technical communication skills, and a collaborative mindset. They should be comfortable working in a multi-language environment and have experience with cloud infrastructure and API development. Figma values inclusivity, collaboration, and continuous learning, making it an exciting place to grow as a professional.

Actuarial Analyst I & II (Senior)

Company: Arbol

Location: USA

Posted Jun 25, 2024

Arbol, a global climate risk coverage platform and FinTech company, is seeking an Actuarial Analyst and Senior Actuarial Analyst. The role involves supporting and enhancing rate review and loss reserving processes, deriving pricing changes, and making ultimate loss ratio selections. The Risk team assists in data analysis, predictive analytics, and business decision-making. The ideal candidate should have 1-4 years of actuarial experience, a degree in a related field, and proficiency in Excel, Access, Python, and R. Benefits include competitive compensation, health coverage, and PTO.

Senior Manager, Customer Success (Mandarin)

Company: Wonders

Location: USA

Posted Jun 25, 2024

Wonders is a company that empowers small brick and mortar restaurants by providing a frictionless connection between them and their customers through its multi-product ecosystem. The company has been profitable for nearly a decade and has seen 5x revenue growth in the last three years. It is committed to hiring the best team to empower small businesses to thrive.

Operations Manager 5 - Live Broadcast Technology

Company: Netflix

Location: USA

Posted Jun 25, 2024

The role involves managing global live-streaming operations for Netflix, coordinating with various teams, and leading innovation initiatives. Responsibilities include coordinating live-streaming events, collaborating with vendors, troubleshooting issues, and monitoring video infrastructure. The ideal candidate should have 5+ years of broadcast remote operations experience, strong understanding of digital audio/video fundamentals, and experience with video transport protocols. The compensation range is $190,000 - $920,000, with comprehensive benefits and a flexible work environment.

SaaS Operations Engineer

Company: Stripe

Location: USA

Posted Jun 25, 2024

Stripe, a financial infrastructure platform for businesses, is seeking a SaaS Operations Engineer to join their core applications team. The role involves acting as a service owner for multiple company-wide SaaS applications, integrating and supporting them, and participating in an on-call rotation. The ideal candidate should have 5+ years of relevant technical experience in system administration or engineering, expertise in managing Google Workspace and other enterprise productivity applications, strong organizational and task management skills, excellent communication and collaboration skills, and proficiency in Python, JavaScript, or Go.

Pricing and Monetization Director

Company: Deputy

Location: USA

Posted Jun 25, 2024

Deputy, a global SaaS workforce management company, is seeking an experienced Pricing and Monetization Director. The role involves developing pricing strategies, optimizing pricing, integrating strategies with other teams, and conducting market and competitive analysis. The ideal candidate should have a strong analytical background, excellent communication skills, and experience with financial modeling and forecasting. The position offers a competitive salary range, with higher pay for candidates in the San Francisco Bay Area or New York City.

Frequently Asked Questions

What are the typical salary ranges by seniority for Competitive Service roles?
Entry‑level analysts and help desk staff typically earn $55,000–$75,000 annually. Mid‑level Customer Success Managers or Technical Support Engineers make $75,000–$110,000. Senior roles such as Senior Analyst, Lead Support Engineer, or Customer Success Lead command $110,000–$150,000, while managers and directors earn $140,000–$180,000, often with performance bonuses tied to Net Promoter Score and churn reduction.
What skills and certifications are required for Competitive Service positions?
Technical Support Engineers should hold CompTIA A+, Microsoft Certified: Azure Fundamentals, ITIL Foundation, and mastery of Zendesk, Jira, PowerShell, and remote desktop tools. Customer Success Managers need Salesforce Administrator or Advanced credentials, Gainsight certification, ServiceNow knowledge, strong communication, and data analysis skills with Excel or Power BI. Competitive Intelligence Analysts benefit from Tableau, SQL, Python, market research methodology, and Certified Market Analyst (CMA). All roles value SaaS metrics fluency (ARR, MRR, LTV), clear documentation, and experience with collaboration tools like Slack and Teams.
Is remote work available for Competitive Service jobs?
Yes. Most Competitive Service listings offer fully remote or hybrid arrangements, often requiring 2–3 days onsite for team alignment. Companies typically provide a 24/7 coverage model for global clients, so candidates should be comfortable with flexible hours and real‑time ticket responses across time zones.
What career progression paths exist within Competitive Service?
A common trajectory starts as Service Desk Analyst → Senior Analyst → Team Lead → Manager → Director → VP of Service. Advancement hinges on developing cross‑functional collaboration, mastering data analytics, automating processes with scripting or RPA, and demonstrating leadership in customer advocacy initiatives.
What industry trends are shaping Competitive Service?
Key trends include AI‑powered chatbots and predictive routing, omnichannel support platforms, advanced analytics for churn prediction, automation of ticket triage, proactive issue resolution, cloud‑native support for micro‑services, and integration of customer feedback loops into product roadmaps. Companies are investing in AI tools that analyze ticket sentiment and recommend resolution actions, reducing mean time to resolution by 20–30%.

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