Customer Experience Jobs in Remote

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Looking for Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Remote area.

Senior Solutions Engineer

Company: Sumo Logic

Location: Alice Springs, Australia / Remote

Posted Jan 24, 2025

The job posting is for a Senior Sales Engineer role at Sumo Logic. The successful candidate will serve as the primary technical resource for the Enterprise Accounts team, sharing expertise through presentations, product demonstrations, and technical evaluations. They will work closely with clients to understand their needs and design suitable solutions, guiding them through trials and POVs to build positive relationships. The role involves cross-functional collaboration with Product Management and Engineering teams to improve the Sumo Logic service. Requirements include a degree in Computer Science or related field, 4+ years of experience in Solutions Engineering, Sales Engineering, or similar roles, and hands-on knowledge of security products and technologies. Preferred skills include experience with open-source collections, leading technical validations, and working with AWS, GCP, or Azure.

QA Analyst (Automation)

Company: J. J. Keller & Associates, Inc.

Location: Houston, TX / Remote

Posted Jan 24, 2025

J. J. Keller is seeking a QA professional for a newly created role in their Managed Services area. The position involves developing and executing quality assurance plans, test strategies, and procedures for software products and services. The role is heavily technology-enabled, with 70% automation, and uses the latest MS tech stack including Microservices, CI/CD, Automated Testing, Cloud Architecture, and Predictive Analytics/AI/ML. The company offers a collaborative environment, remote work options, and a competitive benefits package. Qualifications include 2+ years of software QA experience, API testing experience, and proficiency in MS Office Suite.

Lead Marketing Manager

Company: Rainfall (rainfall.one)

Location: Remote

Posted Jan 24, 2025

The company is seeking a seasoned Marketing Manager with experience in AI, Web3, and cryptocurrency for a part-time contract. The ideal candidate will develop and execute press release strategies, coordinate with stakeholders, and support community building efforts. Key responsibilities include crafting and managing high-quality press releases, coordinating with stakeholders across various regions, and distributing press releases through various channels. The candidate should have 3-7 years of marketing experience, expertise in press release creation and distribution, excellent communication and organizational skills, and availability to collaborate across multiple time zones. This is a remote position with flexible hours.

Strategic Finance Lead

Company: Affirm

Location: Remote

Posted Jan 24, 2025

Affirm is seeking a strategic finance professional to join their team and drive growth with large B2B merchant partners. The role involves partnering with sales and client success teams, collaborating with cross-functional groups, and establishing performance metrics. The ideal candidate should have a passion for disrupting the lending industry, strong analytical skills, and excellent communication abilities. Affirm offers competitive compensation, comprehensive benefits, and a remote-first work environment.

Senior Platform Architect

Company: ServiceNow

Location: Munich, Germany / Remote

Posted Jan 24, 2025

ServiceNow, a global market leader founded in 2004, is seeking a Customer Outcomes Senior Platform Architect. This role involves helping customers establish a technical foundation in the ServiceNow Platform, designing solutions for long-term success, and guiding engagement teams. The ideal candidate should have 8+ years of professional services experience, management consulting experience, and ServiceNow certifications. Fluency in English and German is required. The role involves working with customers across various teams, translating business goals into architectural blueprints, and ensuring instance health.

Reasonable Accommodations Specialist - Employee Relations - USDS - East Coast (Third-party Associate)

Company: TikTok

Location: New York, NY / Remote

Posted Jan 24, 2025

TikTok U.S. Data Security (USDS) is a subsidiary of TikTok in the U.S., focusing on data protection and content assurance. The company aims to keep U.S. users safe while fostering creativity and joy. They are seeking an experienced Employee Relations Accommodations Specialist for a 6-month contract to manage reasonable accommodations and related matters. The ideal candidate should have extensive experience in employee relations, HR compliance, and employment laws, particularly in the U.S., UK, and Australia. The role involves collaborating with various teams, interpreting corporate policies, and contributing to the development of accommodation frameworks.

Senior Manger, Strategic and Marketplace FP&A

Company: Upwork

Location: Remote

Posted Jan 24, 2025

Upwork, a global work marketplace, is seeking a Senior Manager, Strategic and Marketplace FP&A. The role involves leading business partnering, financial forecasting, strategic resource allocation, and ROI analyses. The ideal candidate should have finance or analytics experience, strong analytical skills, and proficiency in Excel and BI tools. Upwork offers a competitive salary range of $151,000 - $180,500 USD, along with comprehensive benefits and a commitment to diversity and inclusion.

Talent Programs Intern

Company: Coinbase

Location: Remote

Posted Jan 24, 2025

Coinbase is seeking a passionate and innovative individual for a 12-week summer 2025 internship. The role involves improving hiring processes, utilizing data for decision-making, and building relationships with stakeholders. The ideal candidate should have experience in project management, recruiting, and adapting communication styles. Coinbase values diversity and equal opportunity, offering a competitive pay range and benefits.

Marketing Communications Specialist

Company: Rainfall (rainfall.one)

Location: Remote

Posted Jan 24, 2025

The company is seeking a seasoned Marketing Communications Specialist with experience in AI, Web3, and cryptocurrency for a part-time contract position. The ideal candidate will develop and execute press release strategies, coordinate with stakeholders, and support community building efforts. Key responsibilities include crafting and managing high-quality press releases, coordinating with stakeholders across various regions, distributing press releases through various channels, and supporting community growth and engagement. Requirements include 3-7 years of marketing experience with a focus on AI, Web3, and cryptocurrency, demonstrated expertise in press release creation and distribution, strong communication and organizational skills, and availability to collaborate across multiple time zones. This is a remote position with flexible hours.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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