Customer Experience Jobs in Remote

472,920 open positions · Updated daily

Looking for Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Remote area.

Senior Software Engineer, Linux Kernel (Remote, USA)

Company: CrowdStrike

Location: Remote

Posted Jan 24, 2025

CrowdStrike, a global leader in cybersecurity, is expanding its Threat Analysis team. They seek an accomplished engineer to develop Linux applications for their SaaS Detonations and Threat Analysis platform. The role involves designing software applications to enhance Linux dynamic analysis environments, working with product management teams to identify new features, and collaborating with security researchers to understand the threat landscape. The ideal candidate should have in-depth knowledge of software design and development in C/C++, strong low-level OS internals, and experience debugging memory corruptions and system performance. CrowdStrike offers a remote-friendly culture, competitive benefits, and a commitment to diversity and inclusion.

Consultant

Company: Jabil

Location: Remote

Posted Jan 24, 2025

Jabil, a global leader in engineering, manufacturing, and supply chain solutions, is seeking a Consultant. The role involves providing professional services, with contract length determined by the Statement of Work. Jabil, with over 50 years of experience and a vast network, offers comprehensive solutions across industries. The company is committed to sustainability, minimizing environmental impact, and fostering diverse communities. The job comes with a competitive pay range and a comprehensive benefits package, including medical, dental, vision insurance, paid time off, parental leave, holidays, 401(k) retirement plan, and employee stock purchase plan.

Technical Support Engineer - Loom

Company: Atlassian

Location: Canada / Remote

Posted Jan 24, 2025

Senior Claims Representative - Auto Property Damage

Company: Liberty Mutual Insurance

Location: Dallas, TX / Remote

Posted Jan 24, 2025

Liberty Mutual is offering a Senior Claims Representative position in the Auto Property Damage (APD) division. The role involves reviewing and processing straightforward Commercial claims, interacting with various parties, and determining policy coverage. The company provides comprehensive benefits, including insurance education and training. This is a remote position with in-office requirements twice a month for candidates near Suwanee, GA and Dallas, TX. Qualifications include a Bachelor's Degree, 1-2 years of experience, and strong customer service and technology skills. Liberty Mutual is committed to fostering a diverse, equitable, and inclusive workplace.

Microsoft Senior Implementation Analyst(Hybrid) - SP or RJ

Company: Equinix, Inc

Location: Rio de Janeiro, Brazil / Remote

Posted Jan 24, 2025

Equinix, a global digital infrastructure company, is seeking a Senior Implementation Analyst with expertise in Microsoft technologies. The role involves implementing and configuring Microsoft services, leading technical implementations, and collaborating with clients. The ideal candidate should have experience in IT implementation, particularly with complex Microsoft-based projects in data centers or enterprise environments. They should be proficient in Active Directory, DNS, DHCP, Group Policy, SQL Server, Hyper-V, and IIS. Advanced English skills are mandatory, with basic to intermediate Spanish being a plus. Equinix is committed to diversity and equal employment opportunities.

Episodic Utilization Case Manager - 100% Remote

Company: Healthfirst

Location: Remote

Posted Jan 24, 2025

The Case Manager, Utilization Management is responsible for coordinating care plans, conducting pre-certification, concurrent review, discharge planning, and ensuring efficient utilization of health services. They identify medical, psychological, and social issues, coordinate treatments with PCP and other providers, and develop care plans aligned with physician's treatment plans. The role involves advocating for beneficiaries, meeting performance metrics, and facilitating alternative care options. Minimum qualifications include a license in nursing, social work, or related fields. Preferred qualifications include a master's degree, managed care experience, and knowledge of CMS or NYSDOH regulations.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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