Customer Experience Jobs in Remote

472,920 open positions · Updated daily

Looking for Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Remote area.

Sustainability Manager, Carbon & Climate Risk

Company: Equinix, Inc

Location: Windsor, U.K. / Remote

Posted Jan 24, 2025

Equinix, a global digital infrastructure company, is hiring a Sustainability Manager to support its climate ambitions. The role involves decarbonization project management, climate risk data management, and climate change reporting. The ideal candidate will have 5-7 years of experience in corporate sustainability and GHG accounting, strong project management skills, and a deep understanding of sustainability programs specific to energy, environment, and emissions.

Technical Account Manager - APAC

Company: FireMon

Location: Remote

Posted Jan 24, 2025

The Technical Account Manager (TAM) role involves advocating for designated customers, managing their technical issues, and ensuring their needs are met across all offerings. The TAM will provide project leadership, hands-on customer support, and communicate status updates. They will also manage relationships with end-users, provide training, and troubleshoot issues. The role requires a strong understanding of network security devices and Linux/UNIX OS. Fluency in English, a Bachelor's degree, and relevant experience are required. Preferred skills include multiple technical certifications, experience with REST APIs, and the ability to travel.

Group Product Marketing Manager, Developer

Company: Coinbase

Location: Remote

Posted Jan 24, 2025

Coinbase is seeking a Product Marketing Manager with extensive experience in the onchain ecosystem to lead the growth of their Developer Platform. The role involves developing and executing a marketing strategy, understanding customer needs, and driving product launches and developer activation programs. The ideal candidate should have a strong understanding of blockchain technology, excellent storytelling skills, and the ability to work cross-functionally. The company aims to bring a million developers onchain by creating an easy-to-use and trusted developer experience.

Support Operations Program Manager - AI Technology

Company: Samsara Inc.

Location: Remote

Posted Jan 24, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking a Support Operations Program Manager to deploy AI technology within their Support ecosystem. The role involves driving AI strategy, deploying AI initiatives, collaborating across departments, optimizing customer and agent experiences, driving performance metrics, and acting as an AI advocate. The ideal candidate should have a Bachelor's degree in Engineering, Operations Management, Computer Science, or a related field, with 8+ years of experience in business operations with technology implementations. They should possess technical fluency with AI tools and platforms, a customer-centric mindset, strong analytical, communication, and project management skills. Samsara offers a competitive total compensation package, flexible working model, and a commitment to diversity and inclusion.

Sr Solution Consultant - Healthcare

Company: ServiceNow

Location: Denver, CO / Remote

Posted Jan 24, 2025

Motion Designer | HorizonOS

Company: Meta

Location: Remote

Posted Jan 24, 2025

Commercial Sales Manager - Central

Company: Silverfort

Location: Remote

Posted Jan 24, 2025

Silverfort, a cybersecurity startup, seeks a Commercial Sales Manager with 1+ years of experience in selling software to SMBs or cybersecurity software. The role involves creating and pursuing sales opportunities, evangelizing Silverfort's innovative Identity-Based Zero Trust platform, and collaborating with presale, product marketing, and customer success teams. The ideal candidate should be coachable, proactive, and have a proven track record of meeting sales quotas. Experience in selling technical products of startup-stage vendors is an advantage. The candidate should preferably be located in Chicago, Ohio, or Michigan.

Senior Compliance Analyst

Company: Hometap

Location: Boston, MA / Remote

Posted Jan 24, 2025

Hometap, a recognized great place to work by The Boston Globe and Forbes, is seeking a Senior Compliance Analyst. The role involves conducting material reviews for compliance with federal, state, and internal requirements, and ensuring Hometap's products meet regulatory standards. The ideal candidate is collaborative, innovative, and has 3+ years of compliance experience in a financial institution, preferably with equity investment or mortgage experience. Hometap offers competitive compensation, healthcare coverage, unlimited PTO, and a strong culture with opportunities for team-building.

Technical Account Manager

Company: FireMon

Location: Remote

Posted Jan 24, 2025

FireMon is seeking a Technical Account Manager (TAM) to manage relationships with end-users, provide project leadership for major FireMon programs, and offer hands-on customer support. The ideal candidate should have a Bachelor's degree in Computer Science or a related field, five or more years of experience in technical project management or account management, and expertise in managing complex network infrastructures. FireMon is committed to providing equal employment opportunities and fostering a creative environment to solve unique and complex security problems for its customers.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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