Customer Experience Jobs in Remote

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Looking for Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Remote area.

Equipment Service Technician - Lowell, MA

Company: Henry Schein

Location: Remote

Posted Jan 23, 2025

The job overview describes a position for an Equipment Service Technician (EST) near Lowell, MA. The role involves providing repair and installation services for dental equipment, with a focus on excellent customer service. Key responsibilities include diagnosing technical problems, maintaining inventory, producing detailed service reports, and complying with OSHA regulations. The ideal candidate should have 3-5 years of dental industry experience, intermediate troubleshooting skills, and the ability to work independently. Preferred qualifications include 3 Level 1 Certifications, proven ability to administer tasks accurately, and intermediate computer skills. The role requires substantial physical effort, including lifting and climbing ladders.

ICF Medical Writing Project Manager

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking an ICF Medical Writing Project Manager for a global role. The successful candidate will lead ambitious projects, collaborate with world-class teams, and ensure timely achievement of deliverables. Key responsibilities include developing project timelines, budgets, and forecasts, and ensuring compliance with quality processes. Required qualifications include a BS/BA in a scientific field with at least 2 years of relevant experience or an advanced degree with at least 1 year of experience. Proficient project management skills, solid planning abilities, and excellent communication skills are essential. The company offers a competitive salary, extensive benefits, and a flexible working culture.

Project Manager II - Treasury Management Implementations

Company: PNC

Location: Remote

Posted Jan 23, 2025

PNC is seeking a Project Manager II for their Treasury Management Implementations organization. The role involves managing multiple SaaS projects simultaneously, leading an internal team, and maintaining project documentation. The ideal candidate should be organized, have strong issue-resolution and communication skills, and be able to predict and anticipate issues. This is a remote position with a base salary ranging from $45,000 to $119,600. PNC offers comprehensive benefits including health insurance, retirement plans, and paid time off.

Digital Sales Executive (9819)

Company: Coupa

Location: São Paulo, Brazil / Remote

Posted Jan 23, 2025

Customs Associate

Company: Flexport

Location: Remote

Posted Jan 23, 2025

Engineer II, Human Factors Design

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking a versatile and experienced UX Designer with at least 2 years of experience. The ideal candidate should have strong proficiency in Figma, a deep understanding of its features, and a portfolio showcasing a range of projects. They should be capable of conducting user research, usability testing, and translating insights into actionable design solutions. Excellent communication and teamwork skills are required, along with a passion for constantly refining processes and learning. The role involves collaborating with cross-functional teams, developing interactive prototypes, and contributing to the growth of the design team. The company values Integrity, Innovation, Intensity, and Involvement, and is committed to enabling customers to make the world healthier, cleaner, and safer.

APAC Research Contractor, FrontierView

Company: FiscalNote

Location: Remote

Posted Jan 23, 2025

The job posting is for a remote research contractor position in the APAC region, reporting to a senior researcher. The role involves monitoring economic, political, and regulatory developments, and supporting the team's analysis of their implications for multinational companies. The contractor will be part of FrontierView's global research team, producing syndicated content for senior executives at multinational organizations. The ideal candidate should have a passion for consumer goods and retail businesses, strong macroeconomic fundamentals, and excellent communication skills. A Bachelor's or Master's degree from a top-tier institution, demonstrated research experience, and proficiency in Microsoft Office are required. Knowledge of Japanese and/or Korean is preferred. The contract duration is 6-12 months.

Senior Account Director, Business Development (Bioanalytical Labs)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking a professional with a scientific, sales, or marketing background in the pharmaceutical/biotech area for a remote position with up to 50% travel. The role involves securing and retaining business for PPD through professional sales activities, positioning PPD as a primary or preferred provider for clinical development work. Key responsibilities include orchestrating RFP strategy calls, developing client proposals, preparing client presentations, negotiating and closing contracts, and ensuring client happiness. The ideal candidate should have a Bachelor's degree or equivalent, relevant formal qualification, and 5+ years of experience. Thermo Fisher Scientific values employee health and wellbeing, promoting a healthy and balanced work environment.

Senior Software Engineer, Remote (US Eastern)

Company: Cobalt

Location: Remote

Posted Jan 23, 2025

Cobalt, a remote-first cybersecurity company, is seeking a Senior Software Engineer to join their team. The role involves driving advancements in their Pentest as a Service (PtaaS) and Offensive Cybersecurity platform. The ideal candidate will have at least 5 years of full-stack web development experience, proficiency in Kotlin, JavaScript, and cloud environments, and a commitment to writing clean, maintainable code. The position offers competitive compensation, mentorship opportunities, and a flexible work environment.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Coordinator or Analyst earns $60k–$90k, mid‑level CX Analyst or Designer earns $90k–$140k, senior CX Manager earns $140k–$200k, CX Director earns $200k–$280k, and VP of CX or Chief Experience Officer earns $280k and above. These ranges reflect U.S. averages from recent salary transparency data on the platform.
What skills and certifications are required for CX positions?
Core skills include journey mapping, data analysis with SQL or Python, NPS and CSAT measurement, and service design. Proficiency in Zendesk, Salesforce Service Cloud, Medallia, or Qualtrics is essential. Certifications such as Certified Customer Experience Professional (CCXP), Salesforce Certified Service Cloud Consultant, Medallia Certified Professional, and Six Sigma Green Belt are highly valued and often required for mid‑senior roles.
Is remote work available for CX jobs?
The majority of CX Analyst, Designer, and Operations roles support remote or hybrid arrangements. Companies frequently list “Remote (US)” or “Work from Anywhere” in the job description, and many offer distributed teams that collaborate through Slack, Teams, and cloud‑based design tools.
What career progression paths exist within Customer Experience?
Typical progression: CX Coordinator ➜ CX Analyst ➜ CX Designer ➜ CX Manager ➜ CX Director ➜ VP of CX. Each step builds on analytics, design thinking, leadership, and strategic influence, with opportunities to pivot into product management, marketing, or data science as experience grows.
What are the current industry trends shaping CX roles?
Key trends include AI‑driven chatbots, voice assistant integration, hyper‑personalization based on real‑time data, and cross‑channel consistency. Companies are investing in AI sentiment analysis, experience‑as‑a‑service platforms, and privacy‑centric data collection to meet evolving regulatory standards. CX professionals must stay abreast of these trends to design experiences that drive loyalty and revenue.

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