Customer Experience Jobs in USA

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Looking for Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the USA area.

Strategic Finance & Operations Manager

Company: Deputy

Location: USA

Posted Dec 22, 2024

Deputy is a global SaaS workforce management company that empowers businesses to build thriving workplaces. They aim to improve the world of work one shift at a time and are committed to building a diverse team. The company is looking for a Strategic Finance and Operations Manager to drive outcomes and support the team's goals. The role involves end-to-end monthly forecasts, variance analysis, financial reporting, and contributing to senior management and board of directors meetings.

Fax Administrator

Company: American Specialty Health Incorporated

Location: USA

Posted Dec 22, 2024

American Specialty Health is seeking a Fax Administrator to support their Medical Necessity Benefit Administration Department. The position involves overseeing incoming faxes, training remotely, and working from home. The role requires stable internet, video participation, and the ability to collect, sort, and forward MNR forms. The candidate must have excellent customer service skills, organization, and the ability to work independently. The company is an Equal Opportunity Affirmative Action Employer.

Senior Manager - Accounting

Company: Newsela

Location: USA

Posted Dec 22, 2024

The role involves overseeing complex accounting transactions, working closely with FPampA Content Technology and Legal teams, and leading the general ledger team of 23 staff. The position requires technical accounting research, accounting documentation, and maintaining accounting policies. The role also involves leading the research and evaluation of transactions, legal contracts, business practices, and new and modified accounting guidance for compliance. The position requires problem-solving skills, adaptability, and a team-first mentality.

Associate - Client Success

Company: Axios

Location: USA

Posted Dec 22, 2024

The text describes a job posting for an Associate of Client Success at Axios, a media company. The role involves supporting the Local advertising team, delivering a best-in-class experience for advertising partners, and executing a wide range of campaigns across the Axios product suite. Ideal candidates should possess a growth mindset, excellent communication skills, and the ability to manage multiple campaigns simultaneously. The starting salary is in the range of $2400-$3125 per hour, and Axios offers a comprehensive benefits package, including health insurance, retirement plans, and flexible work arrangements.

Senior Lead Sales Engineer

Company: StackAdapt

Location: USA

Posted Dec 22, 2024

StackAdapt is a Remote First company looking for a Senior Lead Sales Engineer. The role involves delivering advanced technical solutions for enterprise clients, executing strategic initiatives, and collaborating with product and engineering teams. The candidate should have advanced expertise in advertising technology and experience managing large-scale enterprise projects.

Referral Specialist

Company: Motion MSK

Location: USA

Posted Dec 22, 2024

The job description for the Referral Specialist position at Motion MSK is for a critical role in bridging the gap between primary care providers, patients, and Motion's exceptional care team. The mission is to deliver compassionate personalized support, help patients navigate their care journey, and build relationships that make a difference. The job involves operational support for the Dedicated Referral Management program, analyzing and organizing daily referral data, providing patient outreach and education, and growing relationships with clinical partners.

Coordinator - Video & Social Content

Company: hims & hers

Location: USA

Posted Dec 22, 2024

The role of a Coordinator Video and Social Content Temporary is to support the Organic Content team in building and growing the content library for increased brand awareness and engagement. The position requires strong attention to detail, SEO knowledge, social media understanding, content creation skills, and project management abilities. The candidate should be able to work in a fast-paced environment, collaborate with teams, and have 3+ years of experience in content management and social media community moderation.

AI Build Engineer

Company: Rackspace

Location: USA

Posted Dec 22, 2024

This job summary is for an AI Build Engineer position at Rackspace, a multicloud solutions expert. The role involves working with AWS technologies, building out solutions, and seeing them through to marketable products. The position is remote and requires a minimum of seven years of both software engineering and AWS cloud engineering experience. The anticipated starting pay range varies by state.

Engineering Lead Manager

Company: Oddball

Location: USA

Posted Dec 22, 2024

Oddball is seeking a seasoned Engineering Lead Manager to lead and manage a team of talented engineers and engineering managers in a pivotal Federal program that positively impacts the daily lives of millions of Americans. The role involves defining and guiding the technical direction, balancing strategic planning with hands-on technical guidance, and fostering a culture of collaboration, accountability, and continuous improvement within an Agile environment.

Global Support Experience Project Manager

Company: Pax8

Location: USA

Posted Dec 22, 2024

The text describes a high-impact role for a Global Support Experience Project Manager in a dynamic team. The role involves leading and managing strategic support projects, working cross-functionally with various teams, and driving continuous improvement of global support processes. The ideal candidate should have at least five years of experience in global project management, strong technical acumen, leadership skills, and the ability to communicate effectively. The role also requires the candidate to drive a culture of continuous improvement and ensure that support solutions align with the needs of MSPs and their end customers.

Senior Solutions Engineer

Company: Webflow

Location: USA

Posted Dec 22, 2024

Webflow is seeking a Senior Solutions Engineer to inspire corporate and mid-market customers by helping them understand the art of what's possible with the Webflow platform. The role offers a competitive cash compensation package, equity, company bonus, sales commissions, retirement plans, health benefits, and wellness stipends. The candidate should have 3+ years of SaaS technical presales experience, ideally in Web Development, Content Management, or Digital Experience Platform space. They should have a consultative approach, experience with solution and value selling, and a general understanding of APIs and web development. The role requires excellent coaching, writing, discovery, and presentation skills.

Senior Content Designer

Company: Upwork

Location: USA

Posted Dec 22, 2024

Upwork is the world's work marketplace, serving companies and talent from startups to Fortune 100 companies. Last year, more than $38 billion of work was done through Upwork by skilled professionals. Upwork's Hybrid Workforce Solutions HWS Team is a global group of professionals that support Upwork's business. Upwork is committed to fostering a diverse and inclusive workforce and never discriminates based on protected characteristics.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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