Customer Experience Jobs in USA

573,248 open positions · Updated daily

Looking for Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the USA area.

Senior Director, Public Policy

Company: GitLab

Location: USA

Posted Nov 29, 2024

The Senior Director of Public Policy is responsible for creating and maintaining GitLab's public policy engagement strategy, facilitating relationships with governing bodies, and developing strategies for emerging technology policy and regulatory proposals.

Internal Audit, Senior Director

Company: Planet

Location: USA

Posted Nov 29, 2024

Planet is seeking an Internal Audit Senior Director to oversee the design, implementation, and evaluation of internal controls. The role will lead the day-to-day operations of the SOX compliance program and partner with external consultants and auditors.

Senior Frontend Engineer

Company: Automattic Careers

Location: USA

Posted Nov 28, 2024

Automattic is looking for talented engineers to help build and evolve products that impact the lives of development and content teams. The company is seeking candidates with experience in JavaScript, React, and Vuejs, as well as a strong enthusiasm for participating in code reviews and discussions about architecture and technical design.

Director, Digital Customer Success

Company: Vercel

Location: USA

Posted Nov 29, 2024

The job description is for a Director of Digital Customer Success at Vercel, a company that provides a frontend cloud platform for building and scaling web applications. The role involves leading a global team, partnering with other teams, and ensuring customer success and retention.

Business Development Representative

Company: Pagos

Location: USA

Posted Nov 28, 2024

Pagos is looking for a Business Development Representative to scale and refine their outbound operations. The ideal candidate has 2+ years of experience in enterprise BDR, strong communication skills, and the ability to understand complex technical and business requirements.

Principal Software Engineer - Communications

Company: Podium

Location: USA

Posted Nov 29, 2024

The text describes a job role at Podium, a company that provides communication solutions. The role involves driving change, mentoring engineers, and providing technical leadership. The company offers a range of benefits and is an equal opportunity employer.

Junior DevOps Engineer

Company: native

Location: USA

Posted Nov 29, 2024

Native is seeking a motivated DevOps Engineer with 12 years of DevOps experience to join their dynamic team. The ideal candidate is a collaborative team player who excels in a fast-paced environment and is passionate about building and maintaining scalable infrastructure.

APAC Business Development

Company: Gauntlet

Location: USA

Posted Nov 29, 2024

Gauntlet is a company that specializes in quantitative research and optimization of DeFi economics, managing market risk and optimizing growth for protocols. They are looking for a lead to develop a comprehensive go-to-market plan for the APAC region, focusing on securing high-net-worth individuals, capital providers, and DeFi protocols.

Sr. SDR - Sales Development Representative

Company: Casebook PBC

Location: USA

Posted Nov 29, 2024

The job description is for a Sales Development Representative at Casebook PBC, a company that empowers community wellbeing through technology. The role involves identifying and making outreach to organizations in the US and Canada, using a data-driven approach to prioritize and engage prospects, and collaborating with other teams to maximize lead generation potential.

Data Analyst

Company: Agero

Location: USA

Posted Nov 29, 2024

The text describes Agero's mission to rethink vehicle ownership experience through data-driven technology, and the job description of a Data Analyst who plays a critical role in driving data-centric initiatives within the organization.

Manager, Business Intelligence

Company: ExtraHop

Location: USA

Posted Nov 29, 2024

The job posting is seeking a Business Intelligence Manager to lead a data reporting team, overseeing team development, roadmap planning, and stakeholder relationships. The role requires strong data engineering and architecture expertise, as well as excellent communication skills.

Project Manager

Company: Cerba Research

Location: USA

Posted Nov 29, 2024

The job description is for a Project Manager at Cerba Research, a growing company in the clinical pharmaceutical industry. The role involves managing global clinical trial programs, developing and maintaining client relationships, and leading project execution. The company emphasizes teamwork, continual learning, and professional growth.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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