Customer Experience Jobs in USA

573,248 open positions · Updated daily

Looking for Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the USA area.

Technician I

Company: Abbott Laboratories

Location: USA

Posted Nov 18, 2024

Abbott is a global healthcare leader that helps people live more fully at all stages of life. The company offers a range of benefits, including career development, free medical coverage, and a retirement savings plan. The Remote Care Technician I position provides technical and applications support for Division capital equipment systems to customers and Division staff.

Production Information Management Architect

Company: Cognizant

Location: USA

Posted Nov 18, 2024

The job posting is for a Product Information Management Architect position at Cognizant. The job requires 10+ years of software development and deployment experience, 5+ years of PIM architecture experience, and experience in leading PIM system implementations and data governance. The job involves providing strategy and vision for PIM, working closely with business and product management, and ensuring data quality and integrity.

Data Governance Lead

Company: NTT DATA

Location: USA

Posted Nov 18, 2024

NTT DATA Services is seeking a Remote Data Governance Lead to join their team in Plano, Texas. The role involves defining and implementing data governance programs, working with data governance tools and platforms, and providing guidance and training to clients.

Lead Software Engineer - Provider

Company: Nuna

Location: USA

Posted Nov 18, 2024

The Nuna Provider Engineering team is building a greenfield consumer-facing Health Systems and Health Care Providers portal. The team is looking for a self-motivated, collaborative, and hands-on problem solver to join their dynamic and fast-paced engineering team.

Licensed Inside Sales Representative - Property and Casualty

Company: CONNECT, powered by American Family Insurance

Location: USA

Posted Nov 18, 2024

The job posting is looking for a dedicated and motivated individual to join their team as a Licensed Inside Sales Representative. The role involves assisting clients via warm leads to educate, provide quotes, and sell insurance products. The company offers a competitive compensation package, including a base pay, uncapped bonus plan, and variable compensation. The job also provides benefits such as comprehensive medical, dental, and vision benefits, a 401k contribution, and paid time off.

Senior Mulesoft Developer

Company: NTT DATA

Location: USA

Posted Nov 18, 2024

NTT DATA is a global innovator of business and technology services, seeking a Senior Mulesoft Developer to join their team in Toronto. The job involves leading implementation projects, providing technical leadership, and designing technology solutions.

Principal Software Engineer - Data & Interoperability

Company: Nuna

Location: USA

Posted Nov 18, 2024

The job posting is for a Principal Engineer position at Nunas Value Platform, where the candidate will build products that change the dynamics of the healthcare industry, drive technical strategy, and provide technical guidance to teams.

Customer Service Representative

Company: Omni Interactions, Inc.

Location: USA

Posted Nov 18, 2024

Omni Interactions is a company that offers remote customer care contracts to independent contractors. The company provides a variety of exclusive contracts and flexible work schedules. Contractors must have exceptional communication skills, a proven track record in customer service, and a quiet and secure work environment.

Primary Therapist

Company: Monte Nido & Affiliates, LLC

Location: USA

Posted Nov 18, 2024

The Monte Nido Virtual Day Treatment Program is seeking a Primary Therapist to join their multidisciplinary treatment team. The program provides partial hospitalization and intensive outpatient programming for adults with eating disorders, and offers a competitive compensation package and comprehensive benefits.

Provider Network Account Executive II

Company: AmeriHealth Caritas

Location: USA

Posted Nov 18, 2024

AmeriHealth Caritas is seeking talented individuals to join their team as Account Executive II. The role involves building relationships with providers, managing provider networks, and resolving issues. The company offers a comprehensive benefits package and a mission-driven organization with over 30 years of experience.

Sr AWS Architect

Company: CGI Group, Inc.

Location: USA

Posted Nov 18, 2024

The job posting is for an AWS Cloud Solution Architect position at CGI Federal, requiring 15 years of experience with AWS Cloud AWS, Certifications, and strong communication skills. The job involves designing and implementing cloud-based solutions, collaborating with clients, and supporting AWS deployments. The company offers competitive compensation, comprehensive insurance options, and a positive work environment.

Epic Resolute Professional Billing Training Analyst

Company: SSM Health

Location: USA

Posted Nov 18, 2024

The job is seeking an instructional designer/trainer with experience in Epic training and adult education to create engaging blended learning solutions. The job involves facilitating technical training, designing training materials, and collaborating with operational stakeholders.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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