Customer Experience Jobs in USA

573,248 open positions · Updated daily

Looking for Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the USA area.

Staff Product Manager - Experimentation

Company: Pinterest

Location: USA

Posted Nov 18, 2024

The job posting is looking for an experienced Product Manager to lead experimentation at Pinterest. The role involves building a platform that meets diverse needs, making experimentation fast and easy, and promoting rigorous decision making.

Manager, Engineering - Developer Platform (CI/CD)

Company: Airbnb

Location: USA

Posted Nov 18, 2024

Airbnb is a company that has grown from two hosts to over 4 million hosts, offering unique stays and experiences. The company is committed to continuous integration and continuous delivery, and is seeking a manager to lead the CICD team.

Account Executive

Company: EDB

Location: USA

Posted Nov 18, 2024

The role of Account Executive involves expanding the company's reach by engaging with new enterprise accounts, identifying sales opportunities, and driving revenue growth. The ideal candidate has 5+ years of experience in enterprise software sales, skills in market research, and a track record of achieving sales targets.

Director of Risk and Fraud

Company: Ottimate

Location: USA

Posted Nov 18, 2024

Ottimate is a company that values growth, customer focus, innovation, accountability, and communication. They are seeking a Director of Risk and Fraud to lead their fraud and payments risk program. The role requires experience in risk management or fraud prevention, strong knowledge of fraud detection tools, and leadership skills.

Software Engineer - Community Support Platform

Company: Airbnb

Location: USA

Posted Nov 18, 2024

The text describes a job opening at Airbnb for a software engineer to work on a chatbot product team. The role involves creating innovative user experiences, working with cross-functional teams, and contributing to the full development cycle. The company is committed to inclusion and diversity.

Software Development Engineer II - Routing (C++)

Company: Mapbox

Location: USA

Posted Nov 18, 2024

Mapbox is a leading real-time location platform that provides tools for navigation, mapping, and location-aware businesses. The company is looking for an engineer to develop and operate routing services, with a focus on scalability, high volume, and low latency.

Head of GTM Finance

Company: Shippo

Location: USA

Posted Nov 18, 2024

Shippo is a shipping layer of the internet that aims to make merchants successful through world-class shipping solutions. The company is looking for a Head of GTM Finance to drive financial planning, forecasting, and strategic analysis. The role requires advanced financial modeling skills, strong analytical and problem-solving skills, and exceptional communication skills.

Global GTM Industry Lead - Retail

Company: Stripe

Location: USA

Posted Nov 18, 2024

The text describes Stripe's mission to increase the GDP of the internet and its focus on building expertise in key business verticals. It also highlights the role of the Global Retail Lead in shaping the company's growth strategy in the retail ecommerce and brickandmortar industry.

Senior iOS Software Engineer - Media Foundation

Company: Reddit

Location: USA

Posted Nov 18, 2024

The job posting is for a software engineer to work on Reddit's media experience, requiring expertise in scalable media solutions, video playback, and streaming. The role involves building robust media capabilities, contributing to the growth of the media engineering team, and driving innovation in video experiences.

Web Developer and Designer

Company: KoBold Metals

Location: USA

Posted Nov 18, 2024

KoBold Metals is a company that uses AI models and novel sensors to guide mineral exploration. They have made a significant discovery with less capital than the industry average and have a portfolio of over 60 projects. The company is looking for a Web Developer and Designer to work on their website and branding.

Strategic Finance Manager

Company: Pipe17

Location: USA

Posted Nov 18, 2024

The Finance and Revenue Operations Manager will oversee financial and revenue operations activities, integrating development, sales, marketing, and customer success to drive sustainable growth. The ideal candidate will possess financial expertise, data-driven decision-making skills, and a deep understanding of operational optimization.

Senior Policy Manager - Policy Products and Scaling

Company: Airbnb

Location: USA

Posted Nov 18, 2024

Airbnb is seeking a Senior Manager to lead their City Portal product, collaborating with cross-functional teams to develop cutting-edge features and drive the evolution of their centralized tooling. The role requires a forward-thinking, results-oriented professional with experience in public policy, marketing, or operations, and a passion for Airbnb's mission.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

Related Pages