Customer Experience Jobs in USA

573,248 open positions · Updated daily

Looking for Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the USA area.

Account Executive, Mid-Market

Company: Figma

Location: USA

Posted Nov 12, 2024

Figma is looking for an Account Executive MidMarket to join their dynamic team. The role involves building a strong sales pipeline, working closely with cross-functional teams, and establishing relationships with key stakeholders. The ideal candidate has 3+ years of closing experience, value selling experience, and a proven track record of meeting or exceeding quota.

Product Adoption Strategist

Company: Reddit

Location: USA

Posted Nov 12, 2024

The job posting is for a Product Adoption Strategist role at Reddit, responsible for driving the adoption of priority products and features to drive advertiser success and revenue growth. The role requires experience in digital advertising, sales strategy, enablement, and operations, as well as expertise in full-funnel performance advertising objectives.

Copywriter

Company: Code.org

Location: USA

Posted Nov 12, 2024

The Copywriter role involves partnering with an Art Director to develop creative concepts for various marketing channels. The job requires strong writing skills, attention to detail, and the ability to work with cross-functional teams. The ideal candidate has 8+ years of experience in creative advertising writing and is familiar with current trends in design, art, and pop culture.

Accounts Payable Analyst

Company: Kraken

Location: USA

Posted Nov 12, 2024

Kraken is a mission-focused company that aims to accelerate the global adoption of crypto, providing a platform for experienced traders, institutions, and newcomers to the space. The company is committed to industry-leading security, crypto education, and world-class client support.

Senior BizOps Manager

Company: Truehold

Location: USA

Posted Nov 12, 2024

The Senior BizOps Manager BOM will play a key role in building out and optimizing various functions for Trueholds operations team. The role will enhance process operationalizing standards quality control training and strategic partnerships to ensure residents benefit from Single Family Rental SFR industry leading property services.

Sr. Manager - Engineering (Platform)

Company: ScienceLogic

Location: USA

Posted Nov 12, 2024

ScienceLogic is a company that empowers intelligent automated IT operations, freeing up time and resources, and driving business outcomes with actionable insights. They are looking for a Senior Manager Engineering to join their team, who will provide technical leadership, collaborate with product managers, and define engineering processes.

Senior Finance Transformation Manager

Company: Kraken

Location: USA

Posted Nov 12, 2024

Kraken is a mission-focused company that aims to accelerate the global adoption of crypto, providing a platform for experienced traders, institutions, and newcomers to the space. The company is committed to industry-leading security, crypto education, and world-class client support.

Machine Learning Engineer

Company: Found

Location: USA

Posted Nov 12, 2024

Found is building tools to give self-employed people security and peace of mind. They are looking for a Data Scientist to join their team to develop models to identify fraudulent activity and improve their understanding of user quality.

Sr Reconciliation Rep

Company: American Specialty Health Incorporated

Location: USA

Posted Nov 12, 2024

American Specialty Health Incorporated is seeking a Sr Reconciliation Representative to join their Reconciliation department. The position involves reconciling claims, making calls to health plans, and using health plan and TPA websites to check on claim status. The role requires excellent listening and interpersonal communication skills, and the ability to work from home.

Sr. Manager - Engineering

Company: ScienceLogic

Location: USA

Posted Nov 12, 2024

ScienceLogic is a company that empowers intelligent automated IT operations, freeing up time and resources, and driving business outcomes with actionable insights. The company is looking for a Senior Manager Engineering to lead multiple engineering teams and contribute to product strategy.

Senior Treasury Partnerships Manager

Company: Mercury

Location: USA

Posted Nov 12, 2024

Mercury is a financial technology company that provides financial tools for startups. The company is looking for a Senior Treasury Partnerships Manager to manage its portfolio of strategic Treasury partners and build out its network of potential partners.

Social Media Community Manager

Company: Messari

Location: USA

Posted Nov 12, 2024

Messari is looking for a Social Media Community Manager to join their marketing team. The role involves developing and executing social media strategies, creating engaging content, and managing partnerships with influencers and affiliates.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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