Customer Experience Jobs

1,741,668 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

PROCESS DELIVERY SPECIALIST-PROCURE TO PAY

Company: IBM

Location: Chennai, IN

Posted Dec 17, 2025

This job description outlines a Process Analyst role at IBM Consulting, emphasizing collaboration with global clients, digital transformation using AI and cloud technologies, and career growth opportunities. Responsibilities include invoice processing, vendor management, and compliance with SLAs, requiring a bachelor's degree and 24+ years of Accounts Payable experience.

PROCESS DELIVERY SPECIALIST-PROCURE TO PAY

Company: IBM

Location: BANGALORE, IN

Posted Dec 17, 2025

The text describes a career role at IBM Consulting emphasizing collaboration, innovation, and professional growth opportunities. It outlines responsibilities in Accounts Payable processes, required education, and skills needed for the position, highlighting supportive environments and technological advancements.

Application Developer-Cloud FullStack

Company: IBM

Location: BANGALORE, IN

Posted Dec 17, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients, technical expertise, and opportunities for impactful work. Responsibilities include software development, stakeholder collaboration, and continuous learning, with requirements spanning Java, React, and database experience.

Java Developer SAP CAP (m/w/d)

Company: IBM

Location: Multiple Cities

Posted Dec 17, 2025

This text promotes a career in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI solutions, and opportunities for long-term growth. It highlights technical expertise, strategic partnerships, and a culture of continuous learning and impactful problem-solving.

Telephonic Case Manager

Company: Sedgwick

Location: Remote

Posted Dec 16, 2025

Sedgwick promotes a caring culture, career growth, and work-life balance. They offer comprehensive benefits and a collaborative environment, making it an attractive workplace.

iPO Category Manager

Company: IBM

Location: Guangzhou, CN

Posted Dec 17, 2025

This text describes a job role at IBM Finance & Operations, outlining responsibilities such as sourcing management, supplier negotiations, and strategic procurement. It lists required education and skills, emphasizing analytical abilities, communication, and bilingual proficiency.

Analyste technico-fonctionnel Banque H/F - IBM Client Innovation Center - Val de Fontenay

Company: IBM

Location: Bois Colombes Cedex, FR

Posted Dec 17, 2025

The text promotes IBM Consulting's career opportunities, emphasizing collaboration with global clients, innovation in cloud and AI, and impactful projects. It highlights the company's ecosystem, technical expertise, and focus on professional growth, while outlining role responsibilities and required skills.

Application Developer-Cloud FullStack

Company: IBM

Location: Pune, IN

Posted Dec 17, 2025

This text describes a career opportunity at IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI solutions, and the impact of working with advanced technologies. It highlights the role's focus on solving real-world challenges and leveraging IBM's technology platforms.

Experience Design Consultant

Company: IBM

Location: Perth, AU

Posted Dec 17, 2025

This text promotes an IBM Consulting career focusing on hybrid cloud and AI innovation, emphasizing collaboration, growth, and impactful problem-solving through cross-functional teams and user-centric design.

Commercial Property Claims Adjuster

Company: Reserv

Location: Remote

Posted Dec 16, 2025

Reserv, an insurtech company, seeks passionate adjusters to automate claims processes. They offer competitive salaries, benefits, and a dynamic work environment focused on innovation and customer satisfaction.

Data Scientist-Advanced Analytics

Company: IBM

Location: BANGALORE, IN

Posted Dec 17, 2025

IBM Consulting offers a career focused on AI and analytics, emphasizing innovation, client collaboration, and professional growth through advanced technologies and strategic partnerships.

External Relations Professional

Company: IBM

Location: Multiple Cities

Posted Dec 17, 2025

IBM promotes a positive vision of technology shaping the world through innovation and collaboration. The text highlights corporate responsibility, digital transformation, and opportunities for impactful work in a supportive culture. Job roles emphasize strategic communications, media relations, and driving market leadership through creative storytelling and cross-functional teamwork.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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