Customer Experience Jobs

1,742,714 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Senior Infrastructure Software Engineer - Storage

Company: Dropbox

Location: USA

Posted Nov 13, 2025

The role of a Senior Software Engineer on the Storage team at Dropbox involves designing, building, and operating large-scale storage systems that provide high durability and scalability for millions of users. The position offers deep exposure to distributed systems and storage challenges, and the opportunity to collaborate with experienced engineers to improve reliability, optimize performance, and evolve the architecture of Dropbox's storage layer.

Staff Backend Software Engineer - Developer Experience

Company: Canva

Location: Remote

Posted Nov 13, 2025

Canva is seeking a Staff Software Engineer to lead the design and implementation of AI-powered SDKs and platform APIs. The role involves architecting intelligent developer interfaces, driving innovation in SDK tooling, partnering with cross-functional teams, and championing automation-first principles. The ideal candidate has experience leading SDK or API platforms, building tools that simplify integration, and working with LLMs to improve developer experience.

Licensed Auto Insurance Agent

Company: Sedgwick

Location: USA

Posted Nov 13, 2025

Sedgwick is a company that values its employees and offers a caring culture, work-life balance, and opportunities for growth. The company is recognized as one of the greatest workplaces in America by Newsweek and Fortune. The job description outlines the responsibilities and qualifications for a licensed auto insurance agent position, which involves answering customer calls, supporting various customer needs, and adhering to compliance standards.

Staff Business Operations Analyst (CRM, Salesforce)

Company: Yubico

Location: USA

Posted Nov 13, 2025

Yubico is a leading provider of hardware authentication security keys, founded in 2007 and publicly traded on Nasdaq Stockholm. The company's mission is to make secure login easy and available for everyone, serving Fortune 500 companies, government agencies, and millions of individuals worldwide. Yubico offers a positive work environment with flexible work arrangements, employee resource groups, and a strong focus on social connection and community involvement.

Channel Manager

Company: Yubico

Location: USA

Posted Nov 13, 2025

Yubico is a leading provider of hardware authentication security keys, founded in 2007 and publicly traded on Nasdaq Stockholm. The company's mission is to make secure login easy and accessible for everyone, with customers including Fortune 500 companies, government agencies, and millions of individuals worldwide. Yubico values employee well-being, offering a holistic Total Rewards package, flexible work arrangements, and a strong company culture with employee resource groups and philanthropic initiatives.

Senior Machine Learning Engineer

Company: Docplanner

Location: Poland

Posted Nov 13, 2025

Docplanner is a healthcare technology company that empowers patients and doctors by providing access to reviews, easy booking management, and a human-centric approach to healthcare. With a presence in 13 countries and over 90 million patients, Docplanner is led by a diverse team of ~325 people who embrace diversity and remote work. The company is seeking a Senior Machine Learning Engineer to join their global Machine Learning and Data Science unit, working on AI-driven solutions to support strategic business objectives in healthcare.

Senior Product Manager

Company: MariaDB plc

Location: Estonia

Posted Nov 13, 2025

MariaDB is a widely used database platform powering applications for companies of all sizes, including 75% of the Fortune 500. The company is seeking a technical and customer-focused Product Manager to drive the strategy and execution for their distributed database engine, AI capabilities, and high-availability solutions. The role involves collaborating with engineering, open-source communities, and stakeholders to develop a compelling product strategy, manage roadmaps, and ensure alignment across teams.

Staff Accountant

Company: BlueVoyant

Location: Remote

Posted Nov 13, 2025

The job posting is for a Staff Accountant position in the DC Metro area. The role involves supervising general accounting operations, managing financial transactions, and ensuring accuracy in accounting tasks. The ideal candidate should have 3+ years of experience, knowledge of GAAP, proficiency in accounting software, and strong analytical skills.

Salesforce Health Cloud Consultant

Company: Guidehouse

Location: Remote

Posted Nov 13, 2025

Guidehouse is seeking Salesforce Consultants for a high-growth practice. The role involves proposing, implementing, and managing Salesforce solutions, engaging clients to gather requirements, documenting use cases, and participating in testing and training. The ideal candidate has a bachelor's degree, 4+ years of Salesforce experience, and at least one active Salesforce certification.

Strategic Customer Success Manager

Company: Canva

Location: Australia

Posted Nov 13, 2025

Canva is seeking a customer success manager to lead post-sale relationships with strategic accounts, drive account growth, create best-in-class processes, mentor the team, and identify product improvement opportunities. The role requires a proven track record in enterprise B2B SaaS, commercial and strategic thinking, data-driven storytelling, cross-functional collaboration, adaptability, resilience, and humility.

Infrastructure Software Engineer - Metadata

Company: Dropbox

Location: Canada

Posted Nov 13, 2025

The role is for a Software Engineer on the Metadata team at Dropbox, building and operating large-scale distributed databases. The position involves designing and maintaining low-latency, strongly consistent database systems, collaborating with infrastructure and product teams, and contributing to system design and reliability improvements. The job requires experience in distributed systems, proficiency in Go or Rust, and familiarity with consensus and coordination systems.

Senior Blockchain Engineer - Rust/Solana

Company: MetaWealth

Location: Europe

Posted Nov 13, 2025

Metawealth, a promising Romanian startup, seeks a Senior Software Engineer to contribute to their mission of democratizing wealth through tokenized assets. The role involves building scalable systems with technologies like Rust, Solana, and AI, offering a dynamic, result-driven environment.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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