Customer Satisfaction Jobs in New York City, NY

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Looking for Customer Satisfaction jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the New York City, NY area.

RippleX Partner Director

Company: Ripple

Location: New York, NY

Posted May 06, 2025

Lead execution across technical and GTM workstreams, anticipating risks and aligning cross-functional resources to ensure successful outcomes.

Plumber

Company: Quick & Clean HVAC

Location: Fresh Meadows, NY

Posted May 09, 2025

Valid driver's license for commercial driving purposes. Use hand tools, power tools, and pipe threading equipment effectively.

Upstream Product Marketing Associate

Company: Mizuho America, Inc.

Location: Union City, CA

Posted May 07, 2025

Works with Downstream Marketing to develop and implement strategy to launch and expand market for assigned products based on market analyses.

Full Time Fine Jewelry Sales Associate-Martin Busch Jewelers

Company: Martin Busch Jewelers

Location: New York, NY

Posted May 09, 2025

Handle transactions, special orders, and follow-ups with accuracy. *Employee discount* on fine jewelry. Help with *store display management*, inventory, and…

Security Instructor

Company: A & H Security Services, LLC

Location: Bronx, NY

Posted May 08, 2025

Knowledge of technical tools and processes used during instruction, i.e., PowerPoint, Printed Materials, and basic classroom technology.

HVAC Lead Installer

Company: Electric Air

Location: Redwood City, CA

Posted May 08, 2025

You will work with our engineering teams to develop and validate streamlined installation processes reducing installation time and increasing quality.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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