Customer Satisfaction Jobs in Other US Location

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Looking for Customer Satisfaction jobs in Other US Location? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Other US Location area.

PS Solutions Consultant

Company: BlackLine

Location: Other US Location

Posted Jan 22, 2025

BlackLine is a leading provider of cloud software that automates and controls the entire financial close process. The company is committed to modernizing the finance and accounting function and delivering innovative solutions. The Professional Services Solutions Consultant (PSSC) role involves selling services related to the company's SaaS accounting software, managing the services sales process, and preparing comprehensive Statements of Work. The ideal candidate should have sales acumen, technical knowledge, and project management skills. The role offers a competitive compensation package, professional development opportunities, and a culture that values diversity and continuous learning.

Senior Customer Success Advisor

Company: Rapid7

Location: Other US Location

Posted Jan 22, 2025

The job posting is for a Senior Customer Success Advisor at Rapid7, a cybersecurity company. The role involves acting as a trusted advisor for customers, managing relationships with key stakeholders, providing product expertise, staying updated on cybersecurity trends, advocating for customer needs, mitigating risks, and tracking performance metrics. The ideal candidate should have extensive experience in customer success, excellent communication skills, technical knowledge, and problem-solving abilities. Rapid7 is committed to diversity and equal opportunity employment.

Technology and Innovation - Salesforce Associate Director

Company: Riveron

Location: Other US Location

Posted Jan 22, 2025

Riveron, a business advisory firm backed by Kohlberg & Company, is seeking an experienced Salesforce professional to lead the delivery of complex Salesforce solutions across multiple clouds. The role involves managing a team of Salesforce professionals, driving strategic and operational aspects of project delivery, and ensuring alignment of technical solutions with business objectives. The ideal candidate should have a deep understanding of the Salesforce ecosystem, strong leadership abilities, and a proven track record of delivering large-scale multicloud Salesforce projects. They should excel in an agile environment, possess excellent communication skills, and have a strategic mindset that aligns Salesforce solutions with long-term business objectives.

Staff Quality Engineer - Cypress

Company: Matillion

Location: Other US Location

Posted Jan 22, 2025

Matillion, a data productivity cloud company, is expanding its global presence with a new office in Hyderabad, India. They are seeking passionate, high-integrity individuals to join their growing business, specifically Staff Quality Engineers for Team Green. The role involves mentoring junior team members, designing quality frameworks, advocating for testing excellence, and fostering collaboration within cross-functional teams. The ideal candidate should have proficiency in end-to-end testing of SaaS applications, experience in developing test automation tools, deep understanding of the software development life cycle, and proficiency in Java, JavaScript, and cloud technologies.

Customer Support Manager - APAC

Company: Sensor Tower

Location: Other US Location

Posted Jan 22, 2025

Sensor Tower is hiring a Customer Support Specialist for a hybrid role in Tokyo. The role involves providing expert support to customers, identifying their needs, and resolving technical issues. The ideal candidate should be fluent in Japanese and English, have at least 35 years of experience in a customer-facing role, and possess excellent communication and problem-solving skills. Sensor Tower offers a flexible work environment, competitive benefits, and a commitment to equal employment opportunity.

Customer Experience Assistant Manager

Company: Brilliant Earth

Location: Other US Location

Posted Jan 22, 2025

Brilliant Earth is seeking an Assistant Manager for their King of Prussia location. The role involves leading a team of Concierges, Customer Experience Assistants, and Jewelry Consultants to deliver exceptional service and achieve sales and customer experience goals. Key responsibilities include recruiting and managing a team, maintaining a luxury showroom environment, creating personalized customer experiences, and collaborating across departments. The ideal candidate should have retail management experience, a passion for customer service, strong organizational skills, and excellent communication abilities. Brilliant Earth offers career growth opportunities, a diverse team, lifestyle spending account, continued education, employee discounts, sales incentive programs, mental wellness perks, giving back opportunities, comprehensive benefits, and a generous 401k match.

Alliances Director

Company: BlackLine

Location: Other US Location

Posted Jan 22, 2025

BlackLine is a leading provider of cloud software that automates and controls the entire financial close process. The company is committed to modernizing the finance and accounting function, delivering innovative solutions, and empowering accounting and finance leaders worldwide. BlackLine is seeking a candidate with 5+ years of experience in related fields, preferably with a Bachelor's degree and a background in finance/accounting. The role involves developing business with strategic alliance partners, building pipeline with SAP, driving incremental ACV, and executing regional strategies. The candidate will be responsible for account planning, targeting, alliance strategy, program management, stakeholder management, and alliance marketing. They will also maintain accurate pipeline results and promote the alliance value proposition within BlackLine, SAP, and Alliance Partner organizations. The ideal candidate will have a willingness to travel, experience in partner alliance management, and a track record of delivering measurable results.

Customer Support Specialist

Company: Red Points

Location: Other US Location

Posted Jan 22, 2025

Red Points is a leading solution for companies to combat counterfeits, piracy, impersonation, and distribution abuse. They offer a scalable and cost-effective platform, with over 1000 companies relying on them. The company is seeking a Customer Support Specialist to ensure clients have a seamless experience. The role involves addressing customer inquiries, providing operational support, collaborating with teams to resolve technical issues, and gathering customer feedback for product improvement. The company offers a friendly, diverse work environment, top-notch health insurance, flexible working hours, and various benefits.

Technology and Innovation - Associate Director - Technical

Company: Riveron

Location: Other US Location

Posted Jan 22, 2025

The job posting is for a TechnoFunctional Program Manager role that involves driving the successful implementation, integration, and continuous optimization of business applications such as SAP NetSuite and Salesforce. The ideal candidate should have extensive experience in ERP systems, system integration, data migration, and managing cross-functional teams. They should also have hands-on experience with Salesforce CRM and a deep understanding of business processes across finance, supply chain, manufacturing, and HR. The role involves leading end-to-end implementation of business applications, overseeing ongoing optimization, managing integrations between ERP systems and other platforms, and collaborating with the Salesforce team to design and implement integrated solutions. The candidate will also partner with business leaders to understand their needs and convert them into actionable ERP requirements, manage relationships with senior leaders, and lead user training and adoption efforts.

Senior Marketo Developer

Company: Bounteous

Location: Other US Location

Posted Jan 22, 2025

Bounteous x Accolite is a leading digital transformation consultancy, offering end-to-end solutions in strategy, analytics, digital engineering, cloud, data, AI, experience design, and marketing. Their CoInnovation methodology aligns interests and accelerates value creation. They seek a hands-on developer with Adobe Marketo experience, SQL, HTML, CSS, and JavaScript skills. The role involves creating technical specifications, documenting processes, and providing architecture for internal data flow and integrations. The company promotes an inclusive environment and is an equal opportunity employer, offering employment visa sponsorship.

Education Manager, Australia and New Zealand (ANZ)

Company: Xero

Location: Other US Location

Posted Jan 22, 2025

Xero is a user-friendly platform designed to aid small businesses and their accounting advisors in growth and success. The company's purpose is to make life better for people in small businesses, their advisors, and communities worldwide. Xero aims to make running a business beautiful by enhancing efficiency, connecting businesses with big technology, and fostering a supportive community. The Education Manager for ANZ will develop and manage the regional education strategy, ensuring high engagement with AU and NZ Go-To-Market teams, and maintaining strong relationships with key stakeholders. The role requires proven experience in team management, education content development, project management, and stakeholder management. Xero offers generous benefits, including flexible working, career development, and a positive work environment.

Lead Identity Engineer - Ping Migration expert

Company: Simeio

Location: Other US Location

Posted Jan 22, 2025

The job description is for a Migration Specialist with hands-on experience in end-to-end implementation of Access Management using ForgeRock Ping Identity CA SiteMinder. The candidate should have worked on at least 3 implementations, have knowledge of federation protocols, and be proficient in Ping products like PFP, AP, DP, D proxy, and Ping Protect. The role requires expertise in Kerberos IWA authentication schemes, Layer7 web services routing and security, SCIM provisioning, and various MFA tools. The candidate should have experience with troubleshooting HTTP and web applications, HTML/CSS template design, and knowledge of CICD process and access management devops deployment model. Familiarity with cloud platforms like AWS, Azure, and cloud infrastructure features is essential. Strong automation and scripting skills in PowerShell, Python, and Shell are required. The candidate should be able to collaborate with cross-functional teams, communicate effectively, and conduct root cause analysis to solve problems.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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