Customer Satisfaction Jobs in Other US Location

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Looking for Customer Satisfaction jobs in Other US Location? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Other US Location area.

Regional CRM Manager (Dynamics 365)

Company: Grab Holdings

Location: Other US Location

Posted Jan 22, 2025

Grab, Southeast Asia's leading superapp, is seeking a Regional CRM Manager Dynamics 365 to optimize Customer Relationship Management through Microsoft Dynamics 365. The role involves leading workshops, developing customised solutions, improving workflows, and collaborating with technical teams. The ideal candidate should have at least 7 years of experience in software-related customer service contact centre operations with Microsoft Dynamics 365 Customer Engagement or equivalent CRM applications in cloud implementations. Grab offers a range of benefits including term life insurance, comprehensive medical insurance, and flexible work arrangements.

Principal Solutions Engineer

Company: Dynatrace

Location: Other US Location

Posted Jan 22, 2025

The role of a Dynatrace Digital Experience Monitoring Solutions Engineer involves providing technical support to the sales team, demonstrating Dynatrace's unique approach, managing POCs, and building relationships with customers. The ideal candidate should be an ambitious, confident, and self-motivated individual with previous SE experience, excellent communication skills, and a passion for innovative technology. The role requires evangelizing Dynatrace's product offerings, partnering with sales representatives, and providing technical guidance throughout the sales cycle. The candidate should have a Bachelor's degree in Computer Science or equivalent, 5+ years of experience in digital experience monitoring, and knowledge of various technologies and tools.

Service Solutions Director

Company: Dynatrace

Location: Other US Location

Posted Jan 22, 2025

Dynatrace offers a comprehensive platform for software intelligence, simplifying cloud complexity and accelerating digital transformation. The all-in-one solution provides precise answers about application performance, security, and user experience. The role involves working with account teams to articulate postsales offerings, maturing services through the opportunity pipeline, and delivering a well-orchestrated handoff to postsales teams. The ideal candidate should have 6-8+ years of professional services experience in areas like Application Performance Management, application monitoring, performance engineering, testing, DevSecOps, or SDLC operations. They should also have prior experience driving $5M+ in annual service bookings and a degree in Computer Science, Computer Engineering, Information Technology, or Business Administration with a focus on IT.

Director of Professional Services, EMEA

Company: Cloudflare

Location: Other US Location

Posted Jan 22, 2025

The Director of Professional Services for EMEA is responsible for leading and building a team of consultants, solution architects, and technical experts. They will develop a high-performance culture, attract top talent, and be accountable for services financial goals. The role involves creating industry-leading services, managing project delivery, and ensuring high customer satisfaction. The ideal candidate should have 10+ years of experience in professional services consulting, leadership experience, and expertise in subscription-based business models. They should also have a strong understanding of networking, zero trust, and application security.

L2 Support Engineer

Company: SMS-Magic

Location: Other US Location

Posted Jan 22, 2025

The job posting is for a motivated L2 Technical Support Engineer to join a dynamic customer support team. The role involves providing advanced technical assistance, resolving complex issues, collaborating with development teams, and optimizing customer-facing infrastructure on AWS. Requirements include a degree in Computer Science or related field, 2+ years of experience in technical support, and strong understanding of Python Flask applications, React-based user interfaces, MySQL databases, Apex Aura Framework, LWC, HTML, CSS, JavaScript, and AWS services. Preferred skills include experience with CRM platforms, logging and monitoring tools, and knowledge of CICD pipelines.

Regional CRM Manager (Dynamics 365)

Company: Grab Holdings

Location: Other US Location

Posted Jan 22, 2025

Grab, Southeast Asia's leading superapp, is seeking a Regional CRM Manager Dynamics 365 to lead the development and customization of their CRM platform. The ideal candidate will have at least 7 years of experience in software-related customer service contact center operations with Microsoft Dynamics 365 Customer Engagement or equivalent CRM applications in cloud implementations. They will lead workshops, document user stories, develop customized solutions, improve workflows, and collaborate with technical teams. Grab values collaboration, new ideas, and offers comprehensive benefits, including medical insurance, flexible work arrangements, and a confidential Grabber Assistance Programme.

Finance Analyst

Company: Kraft Heinz

Location: Other US Location

Posted Jan 22, 2025

Kraft Heinz is offering a 3-month contract position for a Finance Analyst in Paris, with potential for a CDI. The role involves working closely with the Trade Investment Manager on various projects, including improving routines, developing tools, and supporting Finance Transformation projects. The successful candidate will be responsible for Accrual Management, Invoice Management, Pricing Management, Pricing Dispute Management, Quantity Dispute Management, and maintaining Balance Sheet Cleanliness. Qualifications include a Masters degree in Finance, strong proficiency in MS Office and SAP, fluency in English and French, and excellent organizational and communication skills.

Detection & Response Analyst

Company: Rapid7

Location: Other US Location

Posted Jan 22, 2025

Rapid7 is seeking a passionate cybersecurity professional to join their SOC Analyst team in Belfast. The role involves working with advanced tools to investigate and triage high priority security events, gaining a deep understanding of threat detection and response, and developing skills for a career in cybersecurity. The MDR Analyst will review alert data, conduct investigations, write findings reports, and assist in threat hunting. The role also includes delivering world-class threat detection services, working on shift as part of a threat detection team, and providing continuous input to Rapid7 product development teams. The ideal candidate will have problem-solving skills, a passion for cybersecurity, knowledge of Windows and/or Linux operating systems, and experience with forensic network investigations, endpoint investigations, malware analysis, incident response, and threat hunting.

Operations Associate, Jackpocket

Company: DraftKings

Location: Other US Location

Posted Jan 22, 2025

The company is seeking an Operations Associate to manage and process customer lottery ticket orders and redemptions at a fast-paced fulfillment center. The role involves ensuring accuracy, streamlining workflows, and maintaining equipment. The successful candidate will work flexible hours, have experience in fast-paced environments, and possess strong customer service and time management skills. The company offers a competitive salary range of $1500 - $1900 per hour, plus benefits, and is committed to guiding employees through the gaming license process if necessary.

City Associate, Tanjung Pinang

Company: Grab Holdings

Location: Other US Location

Posted Jan 22, 2025

Grab, Southeast Asia's leading superapp, is seeking a City Associate for its Tanjung Pinang, Indonesia office. The role involves coordinating city projects, managing operational strategy, overseeing Grab Driver Partner lifecycle, leading project management, and collaborating with teams to launch new products. The ideal candidate should have 1+ years of city management or sales experience, strong organizational skills, proficiency in Microsoft Office, excellent communication skills, and basic data analysis skills. Grab offers comprehensive benefits, including term life insurance, medical insurance, flexible work arrangements, and a commitment to an inclusive and equitable workplace.

Principal Electronic Software Engineer (Full Time Onsite)

Company: BAE Systems, Inc.

Location: Other US Location

Posted Jan 22, 2025

BAE Systems is seeking a Principal Software Engineer with at least four years of experience for a full-time on-site role in New Hampshire. The engineer will design, write, and test high-quality real-time embedded software for fielded electronics platforms. The role involves working across multiple disciplines, collaborating with Systems, Hardware, and Test Engineers, and impacting all phases of the Software Development Lifecycle. BAE Systems offers a flexible work environment, competitive salary range of $109,120 - $185,460, and comprehensive employee benefits. The company is committed to diversity, equity, and inclusion, providing professional development experiences and investing in social impact partnerships.

Regional CRM Manager (Dynamics 365)

Company: Grab Holdings

Location: Other US Location

Posted Jan 22, 2025

Grab, Southeast Asia's leading superapp, is seeking a Regional CRM Manager Dynamics 365 to optimize Customer Relationship Management through Microsoft Dynamics 365. The role involves leading workshops, developing customised solutions, improving workflows, and collaborating with technical teams. The ideal candidate should have at least 7 years of experience in software-related customer service contact centre operations with Microsoft Dynamics 365 Customer Engagement or equivalent CRM applications in cloud implementations. Grab offers a range of benefits including term life insurance, comprehensive medical insurance, and flexible work arrangements.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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