Customer Satisfaction Jobs in Other US Location

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Looking for Customer Satisfaction jobs in Other US Location? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Other US Location area.

Customer Success Engineer

Company: Nexthink

Location: Other US Location

Posted Jan 21, 2025

Nexthink, a leader in digital employee experience management software, seeks a Customer Success Engineer with 23+ years of experience in the SaaS industry. The role involves supporting the growth of the Nexthink business globally, driving adoption of the Infinity Platform, and building executive relationships. The successful candidate will work closely with customers in the sub 150k ARR segment, focusing on onboarding, increasing user adoption, retention, and satisfaction. They will also collaborate with various Nexthink functions to drive positive customer outcomes and identify opportunities for expansion. The role requires a technical background, strong business acumen, and excellent communication skills.

General Manager Engineering - Practice

Company: Xero

Location: Other US Location

Posted Jan 21, 2025

Xero is a user-friendly platform designed to aid small businesses and their accounting advisors in growth and success. The company's mission is to make life better for small businesses, their advisors, and communities worldwide. Xero is seeking a GM of Engineering to lead the Practice Portfolio team, responsible for unlocking the full potential of Xero's products for accountants and bookkeepers. The role involves driving engineering strategy, building high-performing teams, delivering high-quality software, and championing operational excellence. Xero offers generous benefits, including paid leave, wellbeing programs, and career development opportunities.

Security Operations Engineer

Company: Pricefx

Location: Other US Location

Posted Jan 21, 2025

Pricefx, a leading SaaS Pricing, Price Optimization & Management provider, is seeking a Security Operations Engineer. The role involves defining and monitoring security-related requirements, enhancing security monitoring, and collaborating with various teams. The ideal candidate should have proven experience as a Security Analyst, strong expertise in Google Chronicle and Wazuh, and excellent problem-solving skills. Pricefx offers a warm and friendly atmosphere, flexibility, and growth opportunities, along with competitive benefits and a full-time permanent contract.

Crypto SaaS Product Manager Intern (Mumbai-Remote)

Company: Token Metrics

Location: Other US Location

Posted Jan 21, 2025

Token Metrics is seeking a Product Management intern for a 3-month, unpaid program. The intern will lead technical engineering teams, gather and validate requirements, outline product strategies, manage teams, and work with PR and marketing teams. The ideal candidate has a degree in Computer Science or a related field, strong technical background, and excellent interpersonal skills.

Client Onboarding Analyst – KYC

Company: ThinkMarkets

Location: Other US Location

Posted Jan 21, 2025

ThinkMarkets, a global financial technology company, is seeking a Client Onboarding Analyst for a full-time in-office position in Dubai. The role involves verifying and processing client applications, adhering to KYC and AML regulations, and supporting internal teams with due diligence and transaction monitoring. Key responsibilities include reviewing the client onboarding journey, conducting electronic checks, liaising with clients, processing applications, addressing inquiries, identifying and monitoring PEPs or sanctioned individuals, engaging with client-facing departments, maintaining accurate records, producing reports, ensuring adherence to SLAs, conducting account maintenance activities, and meeting ongoing training plans. Requirements include a minimum of 3 years of experience in AML KYC functions within a financial services company, experience with digital technologies for eKYC and managing financial crime, proven experience with end-to-end AML/KYC processes, ability to work in a highly regulated environment, strong understanding of Financial Crime prevention and Know Your Customer requirements, knowledge of applicable regulations and best practices, strong attention to detail, excellent analytical skills, exceptional oral and written communication skills, fluency in English, and ability to work shifts as required.

Product Owner

Company: Pricefx

Location: Other US Location

Posted Jan 21, 2025

Pricefx, a leading SaaS Pricing, Price Optimization & Management provider, is seeking an Agile Product Owner. The role involves aligning the product roadmap with customer needs, creating user stories, and collaborating with stakeholders. The company values flexibility, offering home office and remote work opportunities. It boasts outstanding customer reviews and a diverse, international environment. The ideal candidate should have Agile software development experience, excellent communication skills, and strong technical knowledge. Benefits include a monthly IT allowance, Benefit points, and a great work-life balance.

Software Engineer I

Company: Qualtrics

Location: Other US Location

Posted Jan 21, 2025

Qualtrics is seeking a Software Engineer I to join their team of passionate engineers working on cutting-edge cloud computing and web scalability. The role involves developing scalable solutions, implementing new features, and collaborating with other teams. Qualtrics offers a collaborative culture, growth opportunities, and a range of benefits including annual leave, private medical insurance, and a wellness program. The company is committed to diversity, equity, and inclusion, and provides reasonable accommodations for qualified individuals.

Credit Risk Analyst

Company: Frasers Group

Location: Other US Location

Posted Jan 21, 2025

Frasers Group, a global retailer of sports, premium, and luxury brands, is seeking a Credit Risk Analyst. The role involves assessing credit risk lending strategies, producing MI, and maintaining stakeholder relationships. The ideal candidate should have retail or financial services experience, coding skills, and strong analytical abilities. Frasers Group offers a positive colleague experience with various benefits, including recognition programs, bonuses, and wellbeing initiatives.

Senior Security Operations Engineer

Company: Pricefx

Location: Other US Location

Posted Jan 21, 2025

Pricefx, a leading SaaS Pricing, Price Optimization & Management provider, is seeking a Senior Security Operations Engineer. The role involves defining and enforcing security-related requirements, enhancing security monitoring, and driving strategic implementation of security tools and processes. The company values flexibility, offering home office and remote work opportunities, and fosters a warm, welcoming, and respectful environment. The ideal candidate should have 5 years of proven experience, strong knowledge of Google Chronicle and Wazuh, and excellent problem-solving skills. The company offers a full-time employment contract, work-life balance, and a range of benefits including a monthly IT allowance, benefit points, and flexible working hours.

Project Manager

Company: Innovapptive

Location: Other US Location

Posted Jan 21, 2025

Innovapptive, a company backed by Tiger Global Management, is seeking an Associate Project Manager for their Hyderabad, India office. The role involves leading project teams, managing customer expectations, and driving project execution to meet business objectives. The ideal candidate will have a Bachelor's degree in business, software engineering, or computer science, along with 8+ years of IT experience and 2+ years in project management. They should possess technical experience in software development or project management, SDLC experience, and domain experience in EAM, SCM, or SAP. The company offers a positive, innovative environment, competitive pay, and benefits including medical insurance and paid leave.

Major Incident Management - Support Engineer

Company: Bounteous

Location: Other US Location

Posted Jan 21, 2025

Bounteous x Accolite is a leading digital transformation consultancy, offering end-to-end solutions in strategy, analytics, digital engineering, cloud, data, AI, experience design, and marketing. Their CoInnovation methodology aligns interests and accelerates value creation. They have over 4000 expert team members worldwide, partnering with leading technology providers to craft transformative digital experiences. The role involves managing incidents, overseeing escalations, and providing ad hoc training. Preferred qualifications include a BSBA degree, 5+ years of hands-on experience in a Managed Services environment, and excellent communication skills. Bounteous x Accolite promotes an inclusive environment and is an equal opportunity employer, offering employment visa sponsorship.

Lead - Business Systems Services (Workday Technical Consultant)

Company: Freshworks

Location: Other US Location

Posted Jan 21, 2025

Freshworks, a global company headquartered in San Mateo, California, is seeking a highly skilled Workday HR Business System Analyst for their team in India. The ideal candidate will have expertise in Workday integrations, a deep understanding of HR processes, strong analytical skills, and a proven track record of implementing and supporting Workday solutions. Responsibilities include managing Workday integrations, designing customized reports, configuring the Workday HCM system, optimizing HR processes, providing user support, managing data integrity, and ensuring system compliance with data protection and security regulations.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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