Customer Satisfaction Jobs in USA

203,543 open positions · Updated daily

Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Legal Counsel

Company: Forma

Location: USA

Posted Dec 23, 2024

Forma is a company that offers flexible benefits software to help companies offer competitive benefits packages while reducing costs and inefficiencies. They provide a suite of products including Lifestyle Spending Accounts, Health Spending Accounts, Health Reimbursement Arrangements, and Flexible Spending Accounts. Employees can choose to spend their account funds through The Forma Store, The Forma Visa Card, or claim reimbursement. Forma has helped hundreds of companies design and support flexible inclusive benefits programs for nearly a million employees, with high NPS and CSAT ratings.

Product Sales Specialist

Company: Symmetrio

Location: USA

Posted Dec 23, 2024

Symmetrio is seeking a highly motivated and detail-oriented Product Sales Specialist with a background in pharmacy or pharmacy technician experience. This hybrid role combines technical expertise in pharmacy operations with sales acumen to provide exceptional product support, client education, and strategic sales assistance. The position is a remote role with occasional travel and offers ontarget earnings in the range of $110,120K.

Legal Counsel

Company: Extend

Location: USA

Posted Dec 23, 2024

Extend is a venture-backed startup in San Francisco that simplifies the technology stack for the product and shipping protection industries. They offer an omnichannel and API-first solution for merchants to offer protection plans and provide a better customer experience. Extend has recently launched a shipping protection solution, expanding their market and value creation for merchants. They are looking for a Legal Counsel to provide legal support for corporate and commercial transactions, independently lead contract drafting and negotiations, build and scale the legal function, and drive public company readiness.

Technical Integration Specialist - Data Services

Company: Nextech

Location: USA

Posted Dec 23, 2024

Nextech is a leader in specialty healthcare technology solutions, offering an evergrowing team guided by iCREATE values. They are committed to hiring and retaining talent, providing competitive pay, a generous bonus structure, great healthcare, and other benefits. They are looking for software engineers, finance or accounting professionals, customer support specialists, or business development experts with a passion for healthcare technology. The Technical Integration Specialist for Data Services is responsible for providing advanced technical services and support for customers and 3rd party vendors using Nextech Data Services products. The primary goal is to resolve customer and 3rd party data service queries and issues within the SLA.

People Partner

Company: EDB

Location: USA

Posted Dec 23, 2024

EDB offers a comprehensive data and AI platform for transactional, analytical, and AI workloads across any cloud. They serve over 1500 customers globally, including major government organizations, financial services, media, and IT companies. EDB's solutions help modernize legacy systems, break data silos, and leverage enterprise-grade open-source technologies. They provide high availability and mission-critical capabilities. The role involves benefits administration, leave of absence management, compliance and reporting, employee support, vendor management, data management, and program development.

Sr Product Technical Support Regional Engineer

Company: Johnson Controls

Location: USA

Posted Dec 23, 2024

Johnson Controls is a global leader in smart, healthy, and sustainable buildings. They offer a competitive salary, comprehensive benefits, and a collaborative team environment. The Sr Product Technical Support Engineer role involves providing technical support for global products, creating and maintaining service bulletins, and driving product reliability through the Continuous Improvement Process.

Financial Planning & Analysis (FP&A) Analyst

Company: Blacksky

Location: USA

Posted Dec 23, 2024

BlackSky is looking for a Financial Planning and Analysis (FPampA) Analyst to support the FPampA team by providing robust financial data modeling support, meaningful insights, and recommendations to customer-facing programs and the overall company. The ideal candidate will have experience in analytical financial modeling, corporate finance, and transactional accounting in a fast-paced environment. They should be proficient in Microsoft Excel modeling and have strong business acumen with top-notch verbal and written communication skills.

Account Executive

Company: PayNearMe

Location: USA

Posted Dec 23, 2024

PayNearMe is a technology company that develops award-winning solutions to facilitate the end-to-end customer payment experience, making it easy for businesses to manage and accept payments. They offer all major payment types and channels in a single platform, with over 200 employees and a $45M Series D round in June 2023. They process over $1B in payments monthly and are headquartered in Silicon Valley with employees across the US. They are looking for a result-driven Account Executive to grow their presence in the lending sector.

Customer Success Engineer

Company: Britive

Location: USA

Posted Dec 23, 2024

Britive is a leading cloud security company offering a modern privileged access management platform. They have experienced veterans as founders and are backed by top-tier VCs. The role of a Customer Success Engineer involves partnering with customers for technical implementations, ongoing assistance, and advising on product features. The company values technical expertise, customer focus, and a fast-paced startup culture.

Sales Planner

Company: The Athletic Media Company

Location: USA

Posted Dec 23, 2024

The Athletic is a digital sports media company that serves a multifaceted audience seeking a richer connection with immersive storytelling and a likeminded community of fans. The Sales Planner role is remote and involves supporting the RFP process, media planning, and client management. The position requires 12+ years of media experience and excellent communication skills. The Athletic offers comprehensive benefits and is an equal opportunity employer.

Sr AWS Architect

Company: CGI Group, Inc.

Location: USA

Posted Dec 23, 2024

CGI Federals is seeking a senior AWS architect to deliver IT excellence and create innovative solutions in the cloud. The role requires working with fellow AWS and Azure architects and engineers, and collaborating with clients to gather functional and technical requirements. The successful candidate will be required to meet hybrid working model requirements and support clients in AWS deployments, migrations, operations, and maintenance based on the AWS Well Architected Framework.

Product Marketing Manager - PipeGen

Company: Apollo.io

Location: USA

Posted Dec 23, 2024

Apollo is seeking a senior end-to-end product marketer to drive growth for their core business. This role involves shaping product direction, launching new products, and running integrated GTM motions. It requires a deep understanding of sales personas and cross-functional collaboration with R&D, GTM, and other teams. The role is fully remote and requires occasional travel to North America.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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