Customer Satisfaction Jobs in USA

203,543 open positions · Updated daily

Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Content Creator

Company: Ollie Pets

Location: USA

Posted Dec 08, 2024

Ollie is looking for a Content Creator to create engaging short-form video content for social media platforms, aligning with their brand voice and objectives. The ideal candidate should stay ahead of social media trends, collaborate with the marketing team, and continuously improve content performance.

Product Marketing Manager - Segments

Company: Stripe

Location: USA

Posted Dec 08, 2024

Stripe is a financial infrastructure platform for businesses, offering products like Payments, Intelligence, Payouts, Tax, Billing, and Link. They are looking for experienced product marketers to shape the roadmap, drive launches, and grow adoption for these products. The ideal candidate should have deep empathy for users, excellent communication skills, data-driven thinking, project management skills, a passion for technology, ambition, and the ability to work as a team player.

Manager - Machine Learning Engagement Management

Company: OfferFit

Location: USA

Posted Dec 08, 2024

The Manager ML Engagement Management role is a critical part of OfferFit's growing Implementation team. The ideal candidate should be passionate about technical program delivery, process engineering, and defining strategy. They should also be an expert in developing relationships with customer stakeholders. The role involves owning all phases of OfferFit use case delivery, running design sessions with customers, championing project management excellence, and building relationships with key stakeholders at OfferFit customers. The position offers a base salary range of $146,000 - $160,000 per year, plus eligibility for additional bonuses, commissions, and equity options. OfferFit offers a 100 remote work environment, flexible hours, and a full range of medical, financial, and other benefits.

Senior Revenue Insights Analyst

Company: Procore Technologies

Location: USA

Posted Dec 07, 2024

Procore is seeking a Senior Revenue Insights Analyst to join their Revenue Insights and Analytics team. The role involves driving business growth by providing scalable data solutions, partnering with various teams to understand business problems, and translating complex data into actionable insights. The position offers remote work opportunities and has a competitive salary range.

Manager - Implementation Project Manager

Company: Restaurant365

Location: USA

Posted Dec 08, 2024

Restaurant365 is a SaaS company disrupting the restaurant industry with a cloud-based platform for accounting and backoffice operations. They focus on empowering team members, constantly evolving, and aiming for the best in class. The Manager of Implementation Project Managers will lead teams, coach them, and ensure project success. The role requires 3+ years of team leadership experience, implementation management, and knowledge of R365 implementation methodologies. Preferred qualifications include PMP certification, Microsoft certifications, and experience in restaurant industry software implementations.

Senior Financial Partnerships Manager - Cards

Company: Mercury

Location: USA

Posted Dec 08, 2024

Mercury is building a financial tools stack for startups, focusing on dashboards, partnerships, and customer satisfaction. The Financial Partnerships team maintains external relationships and streamlines workflows. The Senior Partnerships Manager will manage strategic financial partners, grow current partnerships, and ensure all integrations and escalations are managed appropriately.

Senior Product Manager - Learning

Company: Teachable

Location: USA

Posted Dec 08, 2024

The role of a Senior Product Manager on the Learning Team at Teachable involves defining and executing the strategy for learning-focused features and experiences, collaborating with cross-functional teams, and using data-driven insights to optimize learning experiences. The ideal candidate has 5+ years of product management experience, strong data literacy, and a user-centric mindset.

Customer Success Manager – Federal Sector

Company: Mattermost

Location: USA

Posted Dec 08, 2024

Mattermost is a remote-only company seeking an innovative Customer Success Manager to build relationships with US Public Sector customers and ensure a successful customer journey. The role involves representing the Voice of the Customer, developing strategic relationships, and renewing customer subscriptions. Requirements include a proven track record of developing and managing customer relationships, understanding Open Source apps and their monetization, and strong knowledge of the DevOps market and ecosystem.

Principal Presales Engineer

Company: Perforce

Location: USA

Posted Dec 08, 2024

Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. They are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. Perforce offers a rewarding career with a global footprint, including over 75 of the Fortune 100. Delphix is seeking a Principal Presales Engineer to leverage skills and experience in a highly ambitious and successful company.

Lead Product Designer

Company: Level AI

Location: USA

Posted Dec 08, 2024

Level AI is a Series C startup founded in 2019, headquartered in Mountain View, California. They specialize in revolutionizing customer engagement by transforming contact centers into strategic assets using their AI-native platform. The platform leverages advanced technologies like Large Language Models to extract deep insights from customer interactions. Level AI empowers organizations to enhance customer experience and drive growth by providing actionable intelligence. The company is looking for an experienced product designer with a passion for AI technology.

Regional Vice President Enterprise Sales - Growth

Company: Udacity

Location: USA

Posted Dec 08, 2024

Udacity, now an Accenture company, is seeking a Regional Vice President of Enterprise Sales to lead and inspire a team of Enterprise Account Executives in the US. The role involves driving revenue growth through increased renewals and expansion of existing customer accounts. The position is based in the US only, with no relocation or visa sponsorship offered. The successful candidate will create a positive culture, enable the team with skills and tools, leverage enterprise sales experience, cultivate relationships, and accurately forecast and report team metrics.

Staff Product Designer

Company: brightwheel

Location: USA

Posted Dec 08, 2024

Brightwheel is seeking a Staff Product Designer to drive work across iOS, Android, and web. The role involves working embedded in a cross-functional product team to build beautiful, easy-to-use products for teachers and families across the globe. The candidate should have 6+ years of experience as a Product Designer, with 2+ years of mobile experience across iOS and Android. They should have a strong portfolio of case studies demonstrating a successful track record of human-centered design solutions that address strategic business problems. The role also involves designing end-to-end customer journeys from software to service, having deep expertise in UI/UX craft, and being able to think long-term towards a broader vision.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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