Customer Satisfaction Jobs in USA

203,543 open positions · Updated daily

Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Account Executive - Home Services Financing

Company: QuinStreet

Location: USA

Posted Nov 24, 2024

The job description is for an Account Executive to manage 360 Finance customers, requiring strong communication and sales skills, with a focus on customer success and growth.

Senior Site Reliability Engineer - Ai

Company: Wasabi Technologies

Location: USA

Posted Nov 24, 2024

The job posting is looking for a Senior Site Reliability Engineer to join a dynamic team. The role involves collaborating with technical teams to deliver and maintain a high-performance machine learning platform, ensuring reliability, performance, and scalability. The ideal candidate should have a strong background in computer science, experience with distributed storage technologies, and a track record of success in technical engineering.

Software Engineer, Community Support Platform - IVR/Voice

Company: Airbnb

Location: USA

Posted Nov 24, 2024

The text describes the IVR Product team's mission to leverage AI to transform the way users interact with Airbnb's support, focusing on delivering a user-centric experience and continuously improving voice interactions. The team is responsible for creating seamless and impactful experiences across Airbnb's voice products, and is looking for an engineer to join their team.

Marketing Campaign Strategist - Expansion

Company: Sprout Social

Location: USA

Posted Nov 24, 2024

Sprout Social is looking to hire a Marketing Campaign Strategist to join their Marketing team. The role involves creating customer campaigns, leading the execution of quarterly product launch campaigns, and building strong relationships with key stakeholders.

Staff Backend Engineer - Enterprise Workflows

Company: Webflow

Location: USA

Posted Nov 24, 2024

Webflow is a visual web development platform that empowers noncoders to create incredible experiences for the web. The company is looking for a Staff Backend Engineer to join their team, with a competitive salary range of $164,000 to $263,500 in the United States and CAD 212,000 to CAD 299,000 in Canada. The role involves designing and implementing scalable multitenant backend services and APIs, working with technologies such as Nodejs, Javascript, and MongoDB, and collaborating with product managers and designers.

Sr. Product Manager - Conversion Visibility

Company: Pinterest

Location: USA

Posted Nov 24, 2024

The Conversion Visibility team is looking for a leader to develop a deep customer understanding, build products that attribute conversions in a privacy-enhancing way, and lead cross-functional teams. The role requires excellent communication skills, strong analytical skills, and ability to lead teams and work collaboratively.

Staff Data Engineer

Company: Twilio

Location: USA

Posted Nov 24, 2024

Twilio is seeking a Staff Data Engineer to join their Segment product team. The role involves designing, building, and maintaining data pipelines, working with cross-functional teams, and optimizing the design of their data warehouse. The company values diversity, equity, and inclusion, and offers a range of benefits to its employees.

Senior Program Manager

Company: phData

Location: USA

Posted Nov 24, 2024

phData is looking for a Senior Program Manager to lead their next phase of growth. The ideal candidate is a seasoned leader with a strong track record of managing large strategic customer portfolios and developing a robust delivery organization.

Senior Software Engineer II - ML Core

Company: Splice

Location: USA

Posted Nov 24, 2024

The role is for a Senior Backend Engineer to help define architecture, drive implementation changes, and optimize search infrastructure. The ideal candidate has experience with Go, Python, and Elasticsearch, and is comfortable working with multiple technical stacks.

Performance Marketing Manager

Company: brightwheel

Location: USA

Posted Nov 24, 2024

Brightwheel is a technology brand in early education, seeking an experienced Performance Marketing Manager to lead demand generation and CRO initiatives. The company is committed to creating a diverse and inclusive work environment and offers a competitive compensation package.

Frontend Engineer - Security Applications

Company: Coalition, Inc.

Location: USA

Posted Nov 24, 2024

The role of Frontend Engineer involves building user experiences, collaborating with stakeholders, and contributing to technical excellence. The job requires experience with modern JavaScript, HTML, and CSS, as well as skills in debugging, source control, and teamwork. The company offers competitive compensation, flexible PTO, and wellness programs.

Brokerage Operations Specialist

Company: Wealthfront

Location: USA

Posted Nov 24, 2024

Wealthfront is hiring a Brokerage Operations Specialist to work on daily brokerage operations, client communications, and process improvements. The role requires a minimum of 2 years of brokerage industry experience and a strong understanding of account transfers, corporate actions, and trading. The company offers a competitive salary range of $75,000 to $90,000, plus equity, and a range of benefits.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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