Customer Satisfaction Jobs in USA

203,725 open positions · Updated daily

Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Product Engineer, Direct

Company: Hospitable.com

Location: USA

Posted Oct 08, 2024

Hospitablecom is a remote-only company that builds software for short-term rental hosts to improve their guest experience and operations. They are looking for a software engineer to join their Direct team, which provides hosts with their own personal booking channel. The company is described as having a supportive and caring team environment, with a focus on customer and business value.

Product Designer

Company: Embroker

Location: USA

Posted Oct 08, 2024

The job posting is for a Product Designer position that requires 3+ years of experience in UX design. The role involves creating and iterating on user experiences, leading remote usability tests, and working collaboratively with cross-functional teams. The job offers a competitive salary range and the opportunity to work on multiple shipped products.

Customer Success Manager (SaaS)

Company: Salesmsg

Location: USA

Posted Oct 08, 2024

The company Salesmsg is looking for a Customer Success Manager to work with their top-tier clients. The role involves managing customer relationships, providing elite VIP service, and helping customers achieve their business goals. The company offers a range of benefits, including remote work, unlimited PTO, and a competitive salary.

Product Manager

Company: Coforma

Location: USA

Posted Oct 08, 2024

Coforma is looking for an experienced Digital Product Manager to lead a team in developing solutions for federal clients. The ideal candidate will have 4+ years of experience in digital product management and a deep understanding of the consulting mindset, user-centered prioritization, and the ability to build trust with stakeholders.

Project Management Team Lead

Company: SpryPoint

Location: USA

Posted Oct 08, 2024

SpryPoint is a leading provider of cloud-based solutions for the utility sector, offering advanced billing and customer relationship management tools, as well as powerful analytics and data management capabilities. The company is looking for a Project Management Team Lead to lead and coordinate the work of a team of employees, ensuring that deliverables are met and projects are completed on time and within budget.

Customer Success Manager

Company: Keyfactorinc

Location: USA

Posted Oct 08, 2024

Keyfactor is a company that provides identity-first security solutions. They are looking for a Customer Success Manager to join their team. The job involves ensuring customers achieve their desired business outcomes, cultivating collaborative relationships, and providing consultative recommendations. The company values trust, innovation, and teamwork, and offers a range of benefits and perks.

Senior Software Engineer (ML)

Company: Nava

Location: USA

Posted Oct 08, 2024

Nava is a consultancy and public benefit corporation working to make government services simple, effective, and accessible to all. They are seeking a talented Sr Software Engineer to join their team, focusing on Machine Learning. The role involves collaborating with clients, designing and developing AI solutions, and ensuring compliance with public sector regulations and standards.

Senior Product Manager

Company: Coforma

Location: USA

Posted Oct 08, 2024

Coforma is a company that uses creativity to get results for clients and the communities they serve. They are looking for a Senior Product Manager to lead a team in developing solutions for their federal clients. The ideal candidate will have 7+ years of experience in digital product management and a deep understanding of the consulting mindset, user-centered prioritization, and the ability to build trust with stakeholders.

Lead Product Designer

Company: Level AI

Location: USA

Posted Oct 08, 2024

Level AI is a Series C startup that revolutionizes customer engagement by transforming contact centers into strategic assets. The company empowers organizations to enhance customer experience and drive growth through its AInative platform, which leverages advanced technologies such as Large Language Models. The company is looking for a product designer with at least 8 years of Enterprise SaaS product designing experience to join its team.

Software Engineer - Documents

Company: Coalition, Inc.

Location: USA

Posted Oct 08, 2024

The role is for an engineer to work on the Documents team, ensuring the accuracy and quality of documents. The engineer will contribute to key projects, lead small-scale initiatives, and work closely with stakeholders. The role requires proficiency in modern programming languages, experience with cloud platforms, and strong communication skills.

Senior Technology Services Product Manager

Company: Pax8

Location: USA

Posted Oct 08, 2024

The job description is for a Senior Product Manager role that involves defining product vision, managing product roadmap, and prioritizing product work backlog. The ideal candidate should have experience in product management, Agile methodologies, and strong communication skills.

Sales Operations Analyst

Company: BeyondTrust

Location: USA

Posted Oct 08, 2024

BeyondTrust is a company that values diversity, inclusion, and employee well-being. They offer a culture of flexibility, trust, and continual learning, and provide opportunities for growth and recognition. The company is a leader in intelligent identity and access security, and is trusted by 20,000 customers worldwide.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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