Customer Satisfaction Jobs in USA

203,725 open positions · Updated daily

Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Product Designer - Switchboard

Company: GitLab

Location: USA

Posted Oct 06, 2024

The job posting is for a Product Designer role at GitLab, where you will work on building a customer portal and redesigning the user experience. The role requires strong experience in designing developer tools and complex B2B web applications, as well as experience in user-centered design and collaboration with engineering and product teams.

Community Coordinator

Company: Upwork

Location: USA

Posted Oct 05, 2024

Upwork is a work marketplace that enables companies and talent to work together. They are seeking a Social Media Community Coordinator to join their team and build strong relationships with their audience.

Account Executive - Federal

Company: Figma

Location: USA

Posted Oct 05, 2024

Figma is looking for a Federal Account Executive to join their dynamic team. The role involves building a strong sales pipeline, working closely with cross-functional teams, and establishing relationships with key stakeholders. The ideal candidate has 5+ years of quota-carrying sales experience in a SaaS business, with a proven track record of owning complex sales cycles within government agencies.

Principal Product Manager

Company: Lily AI

Location: USA

Posted Oct 05, 2024

Lily AI is a retail AI company empowering retailers and brands by bridging the gap between merchantspeak and customerspeak. The company is hiring a Principal Product Manager to develop its advertising effectiveness strategy and lead seamless integrations with Google Ads.

Manager - Moderation

Company: Figma

Location: USA

Posted Oct 05, 2024

Figma is looking for a seasoned marketplace moderation leader to join their team. The role involves building out the moderation strategy, leading a team, and ensuring compliance with legal obligations. The company values growth and development and encourages applicants with diverse backgrounds to apply.

Engineering Manager - Advertiser Growth

Company: Reddit

Location: USA

Posted Oct 06, 2024

The Advertiser Growth team is looking for a product-focused full-stack engineering leader to drive the team forward and collaborate across multiple teams to ensure success for customers and the business. The team builds products to onboard and grow small and medium businesses on Reddit, delivers a user experience, and applies the latest technologies to customer problems.

Staff Accountant/Bookkeeper

Company: Kaizen CPAs + Advisors

Location: USA

Posted Oct 06, 2024

Kaizen CPAs + Advisors is a family-owned business that provides accounting and financial services to small businesses. They are looking for a Staff Accountant to join their team, who will be responsible for preparing financial statements, managing clients, and providing customer service.

Account Executive - SMB

Company: Figma

Location: USA

Posted Oct 05, 2024

Figma is looking for a Small Business Account Executive to join their team. The ideal candidate has 12+ years of SaaS sales experience, can think critically and strategically, and is comfortable with change. The role involves building a sales pipeline, exceeding targets, and working closely with other teams.

Operations Program Manager - Product Support

Company: Figma

Location: USA

Posted Oct 05, 2024

Figma is looking for an Operations Program Manager to lead strategic programs and drive complex projects. The role requires strong program management skills, technical familiarity, and excellent communication skills. The team is solving exciting challenges and creating an environment where teams and customers can thrive.

Account Executive - Enterprise

Company: Figma

Location: USA

Posted Oct 05, 2024

Figma is looking for an Account Executive Enterprise to join their dynamic team. The role involves building a strong sales pipeline, working closely with cross-functional teams, and establishing relationships with key stakeholders. The ideal candidate has 5+ years of quota-carrying sales experience in a SaaS business, with a proven track record of meeting or exceeding quota.

Manager - SMB Sales

Company: Figma

Location: USA

Posted Oct 05, 2024

Figma is looking for a Manager SMB Sales to join their dynamic team. The role involves leading a team of Account Executives, fostering an environment of success, and driving meaningful relationships with customers. The company values growth and encourages applicants to apply even if their experience doesn't perfectly align with the job description.

GTM Recruiter

Company: Jasper AI, Inc.

Location: USA

Posted Oct 05, 2024

Jasper is an end-to-end AI platform that aims to elevate marketers with the power of AI. The company has been recognized as one of the Top 15 Most Innovative AI Companies of 2024 by Fast Company and has a growing roster of Enterprise and Fortune 500 logos.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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