Customer Satisfaction Jobs in USA

203,725 open positions · Updated daily

Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Manager of Technology Services Delivery - ServiceNow

Company: Pax8

Location: USA

Posted Sep 27, 2024

The Manager of IT Service Delivery leads a team of engineers to deliver technical systems aligned to a customer cohort. The role involves building an effective team, providing maximum value from technology solutions, and ensuring the best customer experience.

Director of Regional Marketing

Company: Vercel

Location: USA

Posted Sep 27, 2024

Vercel is a company that provides a frontend cloud platform for building and scaling web applications. The company is looking for a Director of Field and Regional Marketing to develop and execute comprehensive marketing strategies for the AMER, EMEA, and APAC regions.

Project Manager

Company: Docebo

Location: USA

Posted Sep 27, 2024

Docebo is a fast-growing SaaS company that offers a learning software solution. They are looking for a Project Manager to work with large enterprise accounts, overseeing the implementation and onboarding of their products. The ideal candidate will be organized, able to communicate well, and have experience in software industry.

Billing Representative

Company: Newsela

Location: USA

Posted Sep 27, 2024

The job posting is for a Billing Representative position at Newsela, a fast-growing tech company in K12 education. The role involves processing client invoices, ensuring accuracy and timeliness, and providing excellent customer service. The ideal candidate has 2+ years of related experience, excellent communication skills, and proficiency in Excel.

Director of Vercel Academy

Company: Vercel

Location: USA

Posted Sep 27, 2024

Vercel is seeking a Director of Academy to develop educational resources and certifications for customers, partners, and employees. The role involves creating and delivering tailored syllabi and course content for various levels of expertise.

Senior Sales Compensation Manager

Company: Vercel

Location: USA

Posted Sep 27, 2024

Vercel is looking for an experienced Sales Compensation Manager to join their Revenue Operations team. The role involves developing and maintaining variable compensation plans, ensuring accurate and timely commission payouts, and providing performance insights to drive sales team performance.

Senior Sales Operations Manager

Company: Vercel

Location: USA

Posted Sep 27, 2024

Vercel is a company that provides a frontend cloud platform for building and scaling web applications. They are seeking a Senior Sales Operations Manager to join their Revenue Operations team, who will play a critical role in optimizing sales processes and systems, driving revenue growth, and ensuring the efficiency of their Sales teams.

Senior Product Designer

Company: Vercel

Location: USA

Posted Sep 27, 2024

Vercel is looking for a Senior Product Design to join the team. The role involves working across the entire product, talking to customers, and creating thoughtful solutions. The company values passion for design, collaboration, and delivering customer delight.

Customer Success Manager - Digital

Company: Vercel

Location: USA

Posted Sep 27, 2024

Vercel is looking for a Digital Customer Success Manager to provide exceptional experience to their Enterprise customers. The role involves managing post-sales activities, maintaining product knowledge, and developing engagement strategies.

Senior Customer Success Engineer

Company: Vercel

Location: USA

Posted Sep 27, 2024

Vercel is hiring a Senior Customer Success Engineer to work remotely on the US West Coast. The role involves resolving customer concerns, creating internal tooling, and engineering solutions to improve the customer experience. The ideal candidate has frontend development experience, excellent communication skills, and a passion for delivering a customer experience second to none.

People Operations Generalist

Company: HG Insights

Location: USA

Posted Sep 27, 2024

HG Insights is a global leader in technology intelligence, offering a competitive salary, 401K growth potential, and a casual yet professional environment. The company is looking for a People Operations Generalist to create a welcoming workplace experience for new and existing employees.

Commercial Account Executive

Company: CoderPad

Location: USA

Posted Sep 27, 2024

CoderPad is a company that aims to create a more inclusive and strong tech community by improving the technical interviewing experience. They are looking for a Commercial Account Executive to join their team, who will engage with key stakeholders and drive the CoderPad value proposition. The company offers a range of benefits, including competitive salaries, stock options, and a remote-friendly environment.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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