Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Sr. Manager, Commercial Solutions

Company: Sparkfund

Location: Washington DC

Posted Jul 27, 2024

Sparkfund is hiring a project development leader to manage and accelerate the growth of their Commercial Solutions business. The position involves leading sales strategy, project modeling, and proposal preparation, as well as managing a team of financial and technical solution sales professionals.

SVP, Deposit Operations

Company: Forbright Bank

Location: Washington DC

Posted Jul 25, 2024

Forbright Bank is a mission-driven institution that operates a sound, dynamic institution with a focus on sustainability, customer satisfaction, and regulatory compliance. The company is committed to accelerating the transition to a sustainable economy by financing visionary leaders in clean energy, healthcare technology, financial services, and real estate.

Security Compliance SME

Company: IBM

Location: US Washington

Posted Jul 25, 2024

The job posting is for a Security Compliance SME to work with IBM clients, analyzing business requirements and implementing security solutions. The role requires technical expertise in areas such as FISMA, Azure Government, and FedRAMP, as well as strong communication and project management skills.

Technical Program Manager

Company: Andworx LLC

Location: Washington DC

Posted Jul 24, 2024

Andworx is hiring a Technical Program Manager to oversee multiple programs, manage teams, and establish themselves as a trusted advisor to clients. The ideal candidate has experience in program management, excellent communication and leadership skills, and a track record of turning successful program delivery into organic growth.

Sales Account Executive - Remote

Company: PingCAP Ltd

Location: Washington DC

Posted Jul 15, 2024

PingCAP is hiring an enterprise sales professional to join their team in NAEMEA. The ideal candidate has 8+ years of experience in a similar role, is willing to travel, and has a strong ability to accelerate customer timelines. The company is looking for someone to drive market awareness, generate qualified leads, and close deals to meet quota objectives.

Software Engineer - Full Stack/Front End

Company: Common Room

Location: Washington DC

Posted Jul 26, 2024

Common Room is a customer intelligence platform that helps companies understand their customers better. They are looking for a frontend engineer to join their team, who has experience with React, CSS, HTML, and TypeScript. The company values simplicity, customer-centricity, and teamwork, and offers competitive compensation and benefits.

Client Executive, SMC

Company: BlueVoyant

Location: Washington DC

Posted Jul 15, 2024

BlueVoyant is seeking an experienced SMC Client Executive to join the team to grow high-velocity business relationships with Microsoft SMC Segment and strategic resellers. The ideal candidate will have at least 3 years of experience in selling security solutions, preferably Microsoft security solutions, and a strong understanding of Azure cloud security capabilities and Microsoft licensing and SKU bundles.

Wellbeing Consulting Leader

Company: Lockton Companies

Location: Washington DC

Posted Jul 15, 2024

The Wellbeing Consulting Leader will lead the design and development of a service proposition focused on strategic wellbeing consulting for multinational clients outside of the US, leveraging Lockton's capabilities and relationships with point solution vendors.

Executive Assistant

Company: Two Six Technologies

Location: Washington DC

Posted Jul 15, 2024

Two Six Technologies is seeking a self-motivated individual to support the Information Advantage executive team, providing administrative support, project management, and internal communications. The ideal candidate will have excellent communication skills, be detail-oriented, and have experience in executive administration, operations coordination, or corporate communications.

SPECIALIST

Company: HCL Technologies

Location: Washington DC

Posted Jul 15, 2024

The Job Description Posting Site Service Specialist provides high-quality support with excellent customer service, technical expertise, and timeliness. The role involves deskside support, onsite problem resolution, and technical coaching. Key responsibilities include researching and resolving complex questions, installing new hardware/software, and providing accurate logging of customer incidents.

Lead Software Engineer

Company: Capital One

Location: Washington DC

Posted Jul 15, 2024

Capital One is seeking a Lead Software Engineer to lead a portfolio of technology projects and a team of developers. The ideal candidate will have experience with cloud computing, programming languages, and open source frameworks, and will be passionate about staying on top of tech trends and mentoring others.

Software Engineer - Backend

Company: Common Room

Location: Washington DC

Posted Jul 26, 2024

Common Room is a customer intelligence platform that helps companies understand their customers better. The company is looking for a talented engineer to join their team and work on building a scalable and reliable system. The engineer will be responsible for designing and implementing APIs, ensuring the system's efficiency, and collaborating with other engineers. The company offers a competitive salary, equity ownership, and a range of benefits.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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