Customer Satisfaction Jobs in Washington DC
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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.
Contracts Administrator
Company: Grant Leading Technology, LLC
Location: Washington DC
Posted May 02, 2024
Grant Leading Technology (GLT) is hiring a remote Contracts Administrator to manage legal documents, negotiate contracts, and maintain records. The ideal candidate should have a Bachelor's degree, at least 5 years of US Government contract management experience, and proficiency in drafting teaming and nondisclosure agreements. GLT offers a competitive compensation package, including 100% employer-paid healthcare and a vested 401k plan. The company values diversity and provides opportunities for professional development.
Capture Manager - 0010WFHVA - 1526
Company: Global InfoTek, Inc.
Location: Washington DC
Posted May 02, 2024
Global IntoTek Inc. is seeking a skilled Capture Manager with 8+ years of experience in the Capture Management Role. The ideal candidate will lead and secure new business initiatives in CYBERCOM, DoD Service Cyber Components, and other defense sectors. The role involves overseeing capture initiatives, collecting and analyzing data, conducting gap analyses, developing customer engagement strategies, architecting customer-focused solutions, and maintaining open communication with the leadership team. The company offers a competitive compensation package and a supportive work environment.
Email Marketing Specialist
Company: Fraym
Location: Washington DC
Posted May 03, 2024
Fraym, a technology company mapping humanity, is seeking a remote email marketing specialist with 3+ years of experience. The role involves managing email campaigns, A/B testing, and event marketing. The ideal candidate should have experience in marketing automation platforms, email regulations, and SEO/SEM. Fraym offers a competitive salary, professional development, and a positive work-life balance culture.
Associate Director, FSP Talent Acquisition
Company: Project Farma
Location: Washington DC
Posted May 02, 2024
The Associate Director, FSP Talent Acquisition is responsible for overseeing strategic talent acquisition and workforce planning initiatives. This includes managing the recruitment lifecycle, candidate sourcing, building a talent pipeline, and hiring practices. The role involves working with business leaders on workforce planning, assessing talent needs, and developing recruitment plans. The individual will also lead the talent acquisition team, manage external vendor relationships, and ensure compliance with regulations. Qualifications include a Bachelor's degree, 6+ years of recruitment experience, and prior FSP experience.
Project Analyst Level I
Company: Redhorse
Location: Washington DC
Posted May 03, 2024
Redhorse Corporation is currently hiring for a Project Analyst position. The role involves providing management and analytical support to the Federal Facilities Division, including analysis of program effectiveness, productivity, and efficiency. The ideal candidate should have a Bachelor's degree and 4 years of experience, or equivalent experience, and possess strong communication skills. The company is an equal opportunity employer and offers accommodations for qualified individuals with disabilities or disabled veterans.
Foreign Military Sales Lead
Company: ELS, Inc.
Location: Washington DC
Posted May 02, 2024
ELS, Inc., founded in 1976, is a small business providing program management, acquisition, engineering, and logistics support services to the U.S. Navy for over 40 years. As an employee-owned company, ELS is committed to delivering high-quality services. The company is a prime contractor on SeaPort-e and the Navy's Next Generation IDIQ NxG. ELS professionals support the FMS lifecycle, manage international engagement, and provide senior advisory services. They lead PMS 525 Finance & Case Management Principal Assistant Program Manager initiatives, collaborate with USN and foreign partners, and mitigate allied capability gaps. ELS also expedites Foreign Disclosure decisions, interprets and applies DoD policies, and develops complex FMS cases. They utilize DOD acquisition systems, engage in real-time FMS acquisition strategy development, and maintain FMS schedules.
Software Development Manager III - Wallet Tools
Company: ID.me
Location: Washington DC
Posted May 03, 2024
<div><b><strong>Company Overview<strong><b> <p>IDme is a highgrowth enterprise software company that simplifies how people prove and share their identity online The company empowers people to control their data through a portable and trusted login which means they dont need to create a new password when visiting sites that have the IDme button IDmes digital identity network has over 117 million registered members and is used by fourteen federal agencies agencies in 30 states and over 600 corporations for secure identity proofing and verification<p> <p>IDmes technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800633 IAL2 AAL2 credential service provider by the Kantara Initiative In addition to helping people control their credentials and data the companys No Identity Left Behind initiative strives to expand digital access and inclusion for all people The company offers multiple pathways to identity verification online selfserve live video chat agents and in person IDme is passionate about building a robust identity network that does not compromise access for traditionally underserved groups<p> <p>IDme has received numerous awards including Deloittes 2023 Technology Fast 500 Washington Business Journals Fastest Growing Companies Entrepreneur Magazines 100 Brilliant Companies and Wall Street Journals Startup of the Year finalist In recent quarters IDme announced it raised $132 million in Series D funding led by Viking Global Investors with participation from CapitalG Morgan Stanley Counterpoint FTV Capital PSP Growth Auctus Investment Group Moonshots Capital and Scout Ventures IDmes most recent round brings the total investment in IDme to over $275 million since its founding in 2010<p> <div> <p><b><strong>Role Overview <strong><b> <p><p>IDme is looking for a <strong>Software Development Manager III Tools <strong>to add to our rapidly growing Internal Tools product engineering team In this role you will implement small to medium features across the full stack independently while collaborating with the team on larger projects Youll have the opportunity to influence user experience through experimentation and data analysis Youll use your passion for quality and task automation to write performant maintainable well tested code You will work closely with cross functional teams including engineering product data operations and senior leadership to achieve your goals<p> <p>The Tools team is responsible for applications utilized by Member Support Fraud Operations and other critical IDme teams to assist members with identity verification fraud and general support The team advocates and paves the way for automated testing observability and other initiatives across the organization On this team you will have the opportunity to build systems at scale query large data sets and collaborate with key internal stakeholders to build functionality that directly impacts internal and external users<p> <p>This role can be based in either Sunnyvale CA or Tysons VA<p> <p><b><strong>Responsibilities<strong><b> <p><ul><li>Build and manage a team of 410 engineers<li> <li>Coach and guide the professional development of your team members by providing regular feedback in 11s and performance management through quarterly and yearly reviews<li> <li>Exert significant influence on the overall vision and longterm goals of the team by participating in roadmap planning with engineering and product leadership<li> <li>Collaborate with team members product managers other engineering teams and leadership stakeholders to solve the right problems and build the best solutions for customer needs<li> <li>Provide oversight for high level technical discussions and decisions and act as a mentor to other engineers through code reviews architecture document critiques and leading cross team knowledge sharing forums<li> <li>Act as application owner by shipping releases participating in on call rotations and leading the charge on incident response<li> <li>Be willing and able to occasionally jump in debug and write code to accelerate the team Will not own features as a manager but should be able to contribute strategically when needed<li> <li>Plan and manage engineering resources to achieve predictable roadmap delivery iterating and managing the sprint schedule and backlog as priorities change and escalations occur<li> <ul><p><b><strong>Qualifications <strong><b> <p><ul><li>At least 2 years of experience managing a team of 4+ engineers<li> <li>5+ years developing web applications using Java Ruby Javascript Go Python or C++<li> <li>Experience with relational databases such as PostgresSQL or MySQL<li> <li>Proven ability to avoid costly product and engineering decisions<li> <li>Experience operating in any Agile environment Scrum Kanban SAFe etc and leveraging planning tools Jira Trello ProductPlan etc to plan assign track and report on the work of the team<li> <ul><p><b><strong>Preferred Qualifications<strong><b> <p><ul><li>Hands on leader with a bias towards action proactively addressing problems<li> <li>Proven track record of owning and building quality products<li> <li>Passion for software engineering learning and continuous improvement<li> <li>Ability to thrive when there are changing priorities<li> <li>Understanding of technologies such as OpenID Connect OIDC SAML XACML SCIM OAuth Federation etc<li> <li>Previous experience working at a growing startup<li> <li>Previous experience working with call center operations or building internal tools<li> <li>Previous experience hiring and assessing talent<li> <ul><div> <div> <div> <p>The annual base salary listed below for this role is based on experience skills education relevant training and geographic location Company bonus incentive for sales roles equity and benefits are available depending on the role<p> <p>IDme offers comprehensive medical dental vision health savings account flexible spending accounts medical limited purpose dependent care commuter benefit accounts basic and voluntary life and ADampD insurance 401k with company match parental leave ability to participate in unlimited paid time off subject to the terms and conditions of the PTO policy including 8 company wide holidays short and longterm disability insurance accident and critical illness insurance referral bonus policy employee assistance program pet insurance travel assistant program wellbeing and childcare discounts benefit advocates and a learning and development benefit<p> <p>The above represents the anticipated total rewards package for this job requisition Final offers may vary from the amount listed based on qualifications professional experiences skills education relevant training geographic location and other job related factors<p> <div> <p>US Pay Range<p> <p><span>$173000<span><span><span><span>$223000 USD<span><p> <div> <div> <p>Sunnyvale CA Pay Range<p> <p><span>$207600<span><span><span><span>$268000 USD<span><p> <div> <div> <div> <p><span>IDme maintains a work environment free from discrimination where employees are treated with dignity and respect All IDme employees share in the responsibility for fulfilling our commitment to equal employment opportunity IDme does not discriminate against any employee or applicant on the basis of age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex including pregnancy sexual orientation or any other characteristic protected by applicable laws regulations and ordinances IDme adheres to these principles in all aspects of employment including recruitment hiring training compensation promotion benefits social and recreational programs and discipline In addition IDmes policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws regulations and ordinances where a particular employee works Upon request we will provide you with more information about such accommodations<span><p> <p><span>Please review our Privacy Policy including our CCPA policy at<span><span> <span><span>idmeprivacy<span><span> If you provide IDme with any personally identifiable information you confirm that you have read and agree to be bound by the terms and conditions set out in our Privacy Policy<span><p> <p><span>IDme participates in EVerify<span><p> <div>
Senior Data Architect
Company: NT Concepts
Location: Washington DC
Posted May 02, 2024
NT Concepts is seeking a Senior Data Architect for a data transformation opportunity within the Intel Community. The role involves working on critical government systems, researching and analyzing data, and developing robust data pipelines. The ideal candidate should have a degree in Computer Science or related field, 7+ years of experience in data modeling, and knowledge of common algorithms. Familiarity with AWS services and DevOps processes is a plus. The position offers remote flexibility with on-site work in Fairfax, VA.
Senior Systems Engineer
Company: Planet Technologies
Location: Washington DC
Posted May 02, 2024
Planet Technologies, a leading Microsoft services provider to the public sector, is seeking a Senior Systems Engineer. The role involves supporting impactful projects, maintaining Atlassian Developer Tools, and developing API based microservices. The position requires 100% onsite work in Washington, DC for the first 60 days, with potential for remote work later. The ideal candidate should have extensive experience with Linux/Tomcat, Agile framework, and the Atlassian Suite, along with a Bachelor's degree in engineering or related field. Active Top-Secret Clearance with SCI eligibility is required.
SAP Order Fulfillment Functional Consultant
Company: IBM
Location: US Washington
Posted May 02, 2024
As a Package Consultant at IBM, you will be responsible for designing, developing, and re-engineering complex application components and integrating software packages using various tools. Your role involves providing Subject Matter Expertise for Navy ERP's SAP requirements and designing and configuring business processes in SAP SD. You will be expected to have extensive SAP experience, particularly in the SD module, and a Bachelor's degree in a relevant field. This position requires the ability to obtain a Secret Security clearance or higher.
Program Analyst (OUSD)
Company: Cathexis
Location: Washington DC
Posted May 02, 2024
Team CATHEXIS is a government contracting firm that prides itself on rapid response, deep skill, and thoughtful problem-solving. They offer top-tier program and project management, data analytics, and audit services, all underpinned by their integrated approach to operational excellence. The company values respect, integrity, teamwork, and excellence, and is seeking a dynamic Program Analyst to join their team. The role involves providing extensive administrative and analytical services for processing of DoD issuances, supporting change management and communication efforts, and providing technical support for the issuances and regulatory program. The ideal candidate will have an active Secret DoD Clearance, a Bachelor's degree, at least three years of relevant professional work experience, and demonstrated skills in critical thinking, writing, and coordination. Familiarity with DoD manuals and experience supporting the military or Veterans Administration is preferred.
DHS Project/Program Manager
Company: Aptive Resources
Location: Washington DC
Posted May 02, 2024
Aptive is hiring a Project/Program Manager to lead health-related contracts for the Department of Homeland Security. The role involves strategic planning, operational guidance, contract management, and supervision of staff. Key responsibilities include managing contracts, interviewing and hiring staff, conducting quality assurance, and developing contract management deliverables. The ideal candidate should have a Bachelor's degree, 10+ years of experience in healthcare management or project management, PMP certification, and strong communication skills. A Master's degree, experience with DHS, and ability to travel to Washington D.C. are preferred. Aptive is a modern federal consulting firm focused on human experience, digital services, and business transformation.