Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

DoD Program Coordinator (SADS)

Company: Cathexis

Location: Washington DC

Posted Apr 03, 2024

Team CATHEXIS is a government contracting firm that prides itself on rapid response, deep skill, and thoughtful problem-solving. They offer top-tier program and project management, data analytics, and audit services. The company values respect, integrity, teamwork, and excellence. They are seeking a dynamic Program Coordinator to support the Office of the Under Secretary of Defense, Personnel and Readiness. The role involves attending project meetings, communicating with technical and data developers, translating complex data and technology concepts, tracking multiple projects, advocating for customer interests, and preparing briefings for DoD senior leaders. The ideal candidate should have an active Secret Clearance, a Bachelor's degree or equivalent experience, 3-5 years of DoD professional work experience, and familiarity with the DoD's organization and business operations.

Mgr II- Eng

Company: BAE Systems, Inc.

Location: Washington DC

Posted Mar 22, 2024

BAE Systems, a leading defense contractor, is seeking an experienced IT Project Manager for a high-profile program. The role involves managing full lifecycle engineering support for systems monitoring and applications management services. The successful candidate will direct activities to meet organizational work objectives, apply project management models, and serve as a programmatic liaison to the sponsor. BAE Systems promotes a collaborative culture, offering flexible work environments and opportunities for career growth. The company is committed to diversity, equity, and inclusion, providing professional development experiences and investing in social impact partnerships.

Energy Program Manager

Company: Redhorse

Location: Washington DC

Posted Apr 03, 2024

Redhorse Corporation is currently hiring for an Energy Program Manager position. The role involves leading an interdisciplinary team focused on comprehensive energy data collection programs and systems, managing U.S and international energy models, and disseminating results to stakeholders. The Energy Program Manager will be responsible for program execution, client care, budgeting, scheduling, quality management, and overall contract delivery. The ideal candidate should have a Master’s degree in engineering, data science, or a related field, a PMP certification, and extensive experience in project management within comprehensive energy data collection, management, and reporting programs. The role requires strong communication, organization, and project management skills, as well as the ability to work in a fast-paced environment.

Sr Enterprise Federal Account Executive - NASA

Company: ServiceNow

Location: Washington DC

Posted Mar 22, 2024

ServiceNow is seeking an Enterprise Federal Account Executive with 10+ years of sales experience in software or solutions sales. The role involves developing relationships with Program Directors within Government Agencies, overseeing client relationship mapping, and driving all lines of ServiceNow products to agency clients. The successful candidate will serve as a trusted advisor, understanding the agency's business and advising on how ServiceNow can help enable their existing and future roadmap. The position requires up to 30% travel and understanding of agency mission and prior experience of selling to an agency's mission. ServiceNow is an Equal Employment Opportunity Employer and requires all new employees to be fully vaccinated against COVID-19.

People Operations Partner

Company: Brivo

Location: Washington DC

Posted Apr 03, 2024

The People Operations Partner is a proactive professional who fosters a positive work culture, drives efficiencies, and maintains a fun environment. They collaborate with the People Operations team to deliver HR services to management and employees in Supply Chain and Customer Experience business units. Responsibilities include cultivating positive work relationships, offering performance management guidance, providing HR policy guidance, addressing complex employee relations issues, staying updated on legal requirements, managing HR matters, contributing to business unit restructures, identifying training needs, educating employees on benefits, coordinating salary increases, facilitating onboarding, and providing operational support. Qualifications include a Bachelor's degree, relevant HR experience, judgment, interpersonal skills, and experience with ADP WorkforceNow is a plus.

SME Human Factors Engineer

Company: Trilogy Federal

Location: Washington DC

Posted Apr 03, 2024

Trilogy Federal is seeking a Human Factors Engineer with a doctorate degree and at least 12 years of experience. The role involves leading research, designing product and process evaluations, and offering expert recommendations to optimize user experience and safety. The candidate must have strong communication skills, understand relevant standards, and be proficient in Microsoft applications. Preferred qualifications include certification in Human Factors Engineering, experience in healthcare, and proficiency in human factors engineering software and tools.

System Technologist

Company: Motorola Solutions

Location: Washington DC

Posted Mar 22, 2024

Motorola Solutions is a global leader in professional mobile communications systems, focusing on mission-critical digital mobile communication systems for Government & Public Safety Communications customers. The company is dedicated to helping people be their best in the moments that matter by solving for safer. The role involves optimization and support of complex communication systems, including advanced troubleshooting, provisioning of communication system infrastructure, and performance optimization of RF and Broadband architecture. The ideal candidate must have extensive experience with Motorola Base Stations, Centracom Consoles, Channel Banks, T1 Circuits, Computer IP Networks, and various communications test equipment. The position requires up to 75% travel and the candidate must reside in or be open to relocation to the state of Washington.

Senior Product Manager

Company: Brivo

Location: Washington DC

Posted Apr 03, 2024

Brivo is hiring a Senior Product Manager to develop innovative mobile, biometric, and identity-based solutions. The role involves creating a product strategy, leading cross-functional teams, partnering with sales and marketing, and staying updated on industry trends. The ideal candidate has a Bachelor's degree, 10+ years of product management experience, strong communication skills, and a customer-centric mindset.

Podcast Subscriptions Support Specialist

Company: Slate Magazine

Location: Washington DC

Posted Mar 26, 2024

Supporting Cast, a fast-growing company working with leading audio publishers like NPR and Slate, is seeking a remote podcast subscriptions support specialist. The role involves assisting a growing premium podcast audience, troubleshooting user issues, and providing feedback to improve features. The candidate should be resourceful, independent, efficient, and have strong written communication skills. Prior helpdesk experience is preferred but not required. The position offers opportunities for career growth and is part of Slate's inclusive business culture.

Senior Site Reliability Engineer - CTJ - Poly

Company: Microsoft

Location: Washington DC

Posted Mar 22, 2024

Microsoft is seeking a Senior Site Reliability Engineer for the Cloud+AI Silver Team. The role involves deploying and operating a Secure Work Area, working with engineers to enable Azure services for internal customers in highly secured environments, and ensuring systems meet security policy and assurance requirements. The ideal candidate should have expertise in distributed systems design, cloud technology layers, and common dependencies at scale. They should also be able to identify optimal configurations for cloud technology solutions and contribute to incremental improvements in product availability, reliability, efficiency, observability, and performance. The role requires a growth mindset, innovation, and collaboration, with a focus on driving operational excellence and maintaining product capacity and resource demands.

Adobe Commerce Architect

Company: CGI

Location: Washington DC

Posted Mar 22, 2024

CGI is seeking an experienced Adobe Commerce Architect for a strategic client account in the Washington DC Metro. The role involves leading the architectural design and implementation of Adobe Commerce solutions, collaborating with cross-functional teams, ensuring seamless data flow between e-commerce and ERP systems, and optimizing the performance and scalability of the Adobe Commerce platform. The ideal candidate should have proven experience as an E-commerce Architect with a focus on Adobe Commerce, in-depth knowledge of Adobe Commerce platform capabilities, and strong expertise in designing and implementing integrations using MuleSoft. CGI offers competitive compensation, comprehensive benefits, and a supportive work environment.

Graphic Designer

Company: Stream Realty Partners

Location: Washington DC

Posted Mar 27, 2024

Stream Realty Partners, founded in 1996, is a rapidly growing commercial real estate services organization with over 1,300 employees. The company values smart, honest, nice, and passionate individuals, fostering a distinct culture. The Graphic Designer position in Northern Virginia requires 2+ years of experience, advanced design skills using Adobe Creative Cloud, and the ability to work in a fast-paced environment. The role involves creating marketing materials, collaborating with clients, and staying updated on design trends.

Frequently Asked Questions

What are the typical salary ranges by seniority for Customer Satisfaction roles?
Entry‑level Customer Satisfaction Specialists typically earn between $48,000 and $65,000 annually in the U.S. Mid‑level roles such as CX Analysts or Support Engineers command $65,000 to $90,000. Senior positions—Customer Success Managers or Escalation Leads—often range from $90,000 to $130,000, with top performers in high‑growth tech firms exceeding $140,000.
What skills and certifications are required for a career in Customer Satisfaction?
Key skills include empathy, problem‑solving, and data analysis. Proficiency in Zendesk, Salesforce, Gainsight, or HubSpot is essential. Certifications such as the Certified Customer Experience Professional (CCXP), the Customer Success Manager (CSM) credential, ITIL Foundation, or Agile Certified Practitioner (ACP) give a competitive edge.
Is remote work available in Customer Satisfaction positions?
Nearly 70 % of Customer Satisfaction roles support remote or hybrid arrangements. Companies rely on Slack, Microsoft Teams, and Zoom for collaboration, while Zendesk and Gainsight enable remote ticketing and performance tracking. Remote‑first teams often span multiple time zones, offering flexible schedules and global career opportunities.
What are common career progression paths within Customer Satisfaction?
Typical progression starts with a Customer Support Specialist, moves to a Support Engineer or CX Analyst, then to a Customer Success Manager or Escalation Lead. From there, professionals can advance to Senior CSM, Director of Customer Success, VP of CX, or CX Strategy Lead, each bringing higher responsibility and broader impact.
What industry trends are shaping Customer Satisfaction today?
Current trends include AI‑powered chatbots reducing first‑contact resolution time, predictive analytics forecasting churn, and self‑service knowledge bases driving CSAT. The subscription economy pushes companies to focus on lifetime value, while real‑time sentiment analysis and omnichannel consistency become critical metrics for CX teams.

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