Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Federal Account Manager

Company: New Amsterdam Technology & Business Ventures

Location: Washington DC

Posted Mar 21, 2024

New Amsterdam Technology & Business Ventures is seeking a Federal Account Manager with 5+ years of enterprise software sales experience, particularly in enterprise security solutions. The role involves managing prospecting and sales activities, developing close plans for targeted opportunities, and leading sales presentations. The successful candidate will also focus on account mapping with partner reps, forming integrated account plans, and optimizing revenue in accounts.

Senior Information Systems Security Analyst

Company: Bamboo Solutions

Location: Washington DC

Posted Mar 21, 2024

<p><span><span><span><span><span><span><span><span>We are looking for a Senior Information Systems Security Analyst to join our team supporting an important US government agency in the National Capital Region This is an exciting opportunity to work with a team responsible for IT Security Risk and Compliance support by providing direct support to the Information System Security and Privacy Officer ISSPO in managing and documenting the ongoing security posture of the agency The Senior Information Systems Security Analyst will support IT management with control assessment development and maintenance and risk assessment and response development <span><span><span><span><span><span><span><span><br ><span><span><span><span><span><span><span><span>This role requires onsite work in Washington DC 2 days per week<span><span><span><span><span><span><span><span><br ><span><span><span><span><span><span><span><span>Candidates must be eligible to obtain and maintain a Public Trust clearance<span><span><span><span><span><span><span><span><br ><span><span><span><span><span><b><span><span><span>Key Responsibilities<span><span><span><b><span><span><span><span><span><p> <ul><li><span><span><span><span><span><span><span>Develop and maintain IT security controls per NIST SP 80053 and Agency Security Policy standards<span><span><span><span><span><span><span><li> <li><span><span><span><span><span><span><span>Collect and validate control implementation statements from subject matter experts<span><span><span><span><span><span><span><li> <li><span><span><span><span><span><span><span>Consult with experts to ensure work instructions align with agency security standards<span><span><span><span><span><span><span><li> <li><span><span><span><span><span><span><span>Conduct risk assessments for security issues and propose resolutions<span><span><span><span><span><span><span><li> <li><span><span><span><span><span><span><span>Document and communicate control deficiencies for POAampM consideration<span><span><span><span><span><span><span><li> <li><span><span><span><span><span><span><span>Support Continuous Security Monitoring for compliance with agency Security Policy<span><span><span><span><span><span><span><li> <li><span><span><span><span><span><span><span>Assist in developing security policies ensuring compliance and updating documentation<span><span><span><span><span><span><span><li> <li><span><span><span><span><span><span><span>Conduct security reviews for changes impacting hardware software baselines connections or applications<span><span><span><span><span><span><span><li> <li><span><span><span><span><span><span><span>Review and assess POAampM outputs recommending additional work or closure<span><span><span><span><span><span><span><li> <li><span><span><span><span><span><span><span>Support IT Governance Risk and Compliance activities including standards management<span><span><span><span><span><span><span><li> <li><span><span><span><span><span><span><span>Provide information for status reports briefings schedules and project plans in written and oral form<span><span><span><span><span><span><span><li> <ul><p><span><span><span><span><span><b><span><span><span>Education and Experience<span><span><span><b><span><span><span><span><span> <p><ul><li><span><span><span><span><span><span><span>Undergraduate degree with nine years or Graduate degree with seven years of IT control or IT security experience in a technical environment with a variety of IT systems<span><span><span><span><span><span><span><li> <li><span><span><span><span><span><span><span>One or more current Security certifications CISSP CISM Security+<span><span><span><span><span><span><span><span><span><span><span> <span><span><span><span><li> <ul><p><span><span><span><span><span><b><span><span><span>Required Skills<span><span><span><b><span><span><span><span><span> <p><ul><li><span><span><span><span><span><span><span>Experience with NIST Risk Management and Cybersecurity Framework FISMA NIST 80053 and IT control processes<span><span><span><span><span><span><span><li> <li><span><span><span><span><span><span><span>Familiarity with GRC frameworkstools RSAM CSAM and SAampA tools Xacta<span><span><span><span><span><span><span><li> <li><span><span><span><span><span><span><span>Knowledge of cyberattack patterns Tactics Techniques and Procedures<span><span><span><span><span><span><span><li> <li><span><span><span><span><span><span><span>Ability to adapt security processestools to evolving landscapes and risk scenarios<span><span><span><span><span><span><span><li> <li><span><span><span><span><span><span><span>Understanding of PKI encryption hashing techniques and OMB circulars A123 A130<span><span><span><span><span><span><span><li> <li><span><span><span><span><span><span><span>Fluency in spokenwritten English for technical content with strong communication skills<span><span><span><span><span><span><span><li> <li><span><span><span><span><span><span><span>Highquality deliverables with minimal edits quick review and feedback on federal security doctrine<span><span><span><span><span><span><span><li> <li><span><span><span><span><span><span><span>Thrives in a fastpaced environment outstanding customer service skills<span><span><span><span><span><span><span><li> <li><span><span><span><span><span><span><span>Document processes explain complex policies in simple terms<span><span><span><span><span><span><span><li> <li><span><span><span><span><span><span><span>Stays updated on IT trends security standards excellent analytical thinking and problemsolving skills<span><span><span><span><span><span><span><li> <ul><p><span><span><span><span><span><b><span><span><span>Desired Skills <span><span><span><b><span><span><span><span><span> <p><ul><li><span><span><span><span><span><span><span><span>A solid understanding of IT security controls tools and concepts <span><span><span><span><span><span><span><span><li> <li><span><span><span><span><span><span><span><span>Experience working in a technical environment with IT platforms such as Microsoft Office 365 Azure Cisco Oracle etc is also desired<span><span><span><span><span><span><span><span><li> <ul><p><span><span><span><b><span>We offer<span><b><span><span><span><p> <ul><li><span><span><span><span>Competitive salary based on experience<span><span><span><span><li> <li><span><span><span><span>Profit sharing distributed twice a year<span><span><span><span><li> <li><span><span><span><span>15 days of paid time off and 10 paid holidays per year<span><span><span><span><li> <li><span><span><span><span>401k with employer matching<span><span><span><span><li> <li><span><span><span><span>Health and dental benefits<span><span><span><span><li> <li><span><span><span><span>Opportunity to work with other talented technical professionals<span><span><span><span><li> <ul><p><span><span><span><span>SharePointXperts is an Equal OpportunityAffirmative Action employer All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability or protected Veteran status <span><span><span><span><p> <p><span><span><span><i><span><span>SharePointXperts participates in EVerify Click the following links for important information about our participation in this program and your rights<span><span><i><span><span><span><p> <p><span><span><span><span><span>httpswwweverifygovsitesdefaultfileseverifypostersIERRightToWorkPoster20EngEspdf<span><span><span><span><span><p> <p><span><span><span><span><span>httpswwweverifygovsitesdefaultfileseverifypostersEVerifyParticipationPosterpdf<span><span><span><span><span><p>

Executive Assistant

Company: Xometry

Location: Washington DC

Posted Mar 21, 2024

Xometry is a rapidly-growing company looking for an Executive Assistant to support the Executive leadership team. The ideal candidate will be highly communicative, self-confident, and skilled at scheduling and prioritization.

Chief of Party - USAID/LPA Institutional Support

Company: Bixal

Location: Washington DC

Posted Mar 21, 2024

Bixal is seeking a Chief of Party for a 5-year USAID Institutional Support Program. The role involves leading the program, overseeing technical aspects, managing budget and personnel, and ensuring seamless operation of USAID's external and internal websites. The ideal candidate should have a Master's degree, extensive experience in leading institutional support contracts, and proficiency in web-based technology, content management, and strategic communications.

Lead Data Product Manager (Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Mar 21, 2024

Fannie Mae is seeking a Senior Data Product Manager with at least 6 years of experience in data engineering, data science, or related fields. The role involves driving the definition, design, and operationalization of data products, prioritizing long-term roadmaps, and creating robust integration strategies. The ideal candidate will have expertise in digital transformation, platform thinking, and understanding of regulatory needs. They should possess strong data analysis skills, knowledge of cloud environments, and experience in designing scalable and reusable digital platforms. The role is hybrid, offering flexibility and in-person collaboration. Fannie Mae is committed to fostering a diverse and inclusive workplace.

Sales Associate/Stylist

Company: gorjana

Location: Washington DC

Posted Mar 21, 2024

The role of a sales associate/stylist at gorjana involves creating an exceptional shopping experience for customers, showcasing brand awareness, product knowledge, and the art of layering. The ideal candidate is a self-starter with a positive attitude, passionate about jewelry, and skilled in providing top-notch customer service. They should be confident, energetic, and motivated by sales goals. The company offers a great culture, on-site training, flexible schedules, employee discounts, and benefits like insurance and a 401K program. The hourly wage starts from $19-21, with commission based on personal sales.

Lead Database Developer

Company: ICF

Location: Washington DC

Posted Mar 21, 2024

<p><b>The candidate for this role must be willing to work at the client site in Washington DC 2 days a week<b> <p> <p>ICFs Digital Modernization division is a rapidly growing entrepreneurial technology department seeking a Principal Database Developer to support upcoming needs with our federal customer <p> <p>Our Digital Modernization division is an information technology and management consulting department that offers integrated strategic solutions to its public and privatesector clients ICF has the expertise agility and commitment to design build and operate highperformance IT engines to support all aspects of our clients business <p> <p>ICF is a leading provider of lowcode opensource and cloud native solutions to federal agencies deploying over 1300 technologists who have built and maintained over 700 systems for digital modernization projects ICF combines publicsector domain expertise with an ecosystem of platform partners and digital practices to rapidly deliver complex scalable solutions that achieve clients mission outcomes and a step change in productivity <p> <p><b>The Team<b> <p> <p>The Migration and Decommission team focuses on understanding the operational and archival needs of source systems often aged Legacy systems with complex histories designing endtoend migration to more modern software system architecturetechnologies and detailing the endoflife and decommissioning plans for the Legacy system <p> <p><b>The Work<b> <p> <p>As a member of the Migration and Decommission team you will be responsible for building a thorough understanding of the source systems architecture data and operational needs You will be responsible for analyzing mapping and integrating the Legacy system and data into the target operational systems <p> <p>As the Principal Database Developer you will ensure the integrity of the existing data and relationships are persisted to the target system You will be responsible for mapping source and target table structures identifying and designing solutions for technical incompatibilities between the source and target systems You will be responsible for the construction and validation of the migration process at each step for the data and database architecture <p> <p><b>Responsibilities Include<b> <p> <ul><li>Be able to work with clients peers and management in a highly visible mission critical environment<li> <li>Be able to gather organize prioritize technical requirements<li> <li>Designing database structures amp good understanding of data modeling<li> <li>Strong knowledge of Materialized views and query rewrite functionality<li> <li>Develop PL SQL Packages Procedures Functions Triggers<li> <li>Develop data transformation and validation scripts<li> <li>Develop Unix scripts for automatic processing of backend jobs<li> <li>Maintenance of all database objects and purging process of large tables<li> <li>Performance tuning which impacts the UI and backend jobs<li> <li>Work on product support on analysis fix and patch release process<li> <li>Provide emergency production support to mission critical operations<li> <ul><p><b>Required Skills<b> <p> <ul><li>Bachelors degree<li> <li>8+ years of experience with Oracle and MariaDBMySQL databases<li> <li>8+ years of experience as a SQL Developer<li> <li>8+ years of experience designing and implementing a migration plan for large data sets and complex data architectures<li> <li>8+ years of experience with integrating database operations with Business Process Modeling PaaS tools such as Appian<li> <ul><p><b>Desired Skills<b> <p> <ul><li>Strong verbal and written communication skills and strong sense of ownership<li> <li>Should have strong analytical and problemsolving skills and handson experience with debugging tools<li> <li>Should be willing to work as individual capacity and in teams across the organization<li> <li>Able to manage dependencies and timely manage priority<li> <li>Proactive and able to work independently with minimal supervision<li> <li>Openminded flexible and willing to adapt to changing situations while being focused on delivery<li> <ul><p>DMD <p> <p>ICFAppianPractice <p> <p><b>Working at ICF<b> <p> <p>ICF is a global advisory and technology services provider but were not your typical consultants We combine unmatched expertise with cuttingedge technology to help clients solve their most complex challenges navigate change and shape the future <p> <p>We can only solve the worlds toughest challenges by building an inclusive workplace that allows everyone to thrive We are an equal opportunity employer committed to hiring regardless of any protected characteristic such as race ethnicity national origin color sex gender identityexpression sexual orientation religion age disability status or militaryveteran status Together our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals For more information please read our EEO amp AA policy <p> <p>Reasonable Accommodations are available including but not limited to for disabled veterans individuals with disabilities and individuals with sincerely held religious beliefs in all phases of the application and employment process To request an accommodation please email icfcareercentericfcom and we will be happy to assist All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations <p> <p>Read more about workplace discrimination rights the Pay Transparency Statement or our benefit offerings which are included in the Transparency in Benefits Coverage Act <p> <p><b>Pay Range<b> There are multiple factors that are considered in determining final pay for a position including but not limited to relevant work experience skills certifications and competencies that align to the specified role geographic location education and certifications as well as contract provisions regarding labor categories that are specific to the position The pay range for this position is <p> <p>$11660500 $19822800 <p> <p>DC Client Office DC88<p>

Operations Support Engineer - Lead

Company: NIH-NCBI

Location: Washington DC

Posted Mar 21, 2024

Black Canyon Consulting (BCC) is seeking a Lead Operations Support Engineer to join their DevOps and infrastructure team at the National Center for Biotechnology Information (NCBI) in Bethesda, MD or remotely. The role involves supporting application developers and operations, working on challenging problems in a technical, scientific, and goal-oriented environment. The Systems & DevOps team is responsible for the efficient operation of infrastructure to run NCBI's many applications. The ideal candidate should have a BS degree in STEM, customer-focused disposition, good systems debugging skills, comfortable with Linux environment, experience with programming or scripting language, and strong communication skills. Preferred skills include Kubernetes, OpenShift, Cloud or Linux experience, and understanding of distributed systems design principles.

Service Technician

Company: Withum

Location: Washington DC

Posted Mar 21, 2024

Withum is a forward-thinking advisory and accounting firm seeking an experienced Service Technician for its Washington, DC office. The role involves providing first and second level hardware, software, and networking support, along with remote assistance to users across the firm. The ideal candidate should have a minimum of 3 years of experience in related support services, strong knowledge of accounting applications, and Microsoft products. They should also possess Windows 10, CompTIA A+, or CompTIA Network+ certification, and have experience troubleshooting hardware. The compensation ranges from $60,000 to $75,000, and the firm offers a competitive benefits package and bonus program.

Senior Circuit Engineer

Company: GCyber

Location: Washington DC

Posted Mar 21, 2024

GCyber is seeking a Senior Circuit Engineer with extensive experience in digital and analogue circuit design, implementation, and maintenance. The ideal candidate should possess a deep understanding of circuitry, a proven track record in engineering circuit layout diagrams, and robust knowledge of IP and optical network operations. The role involves designing and developing detailed engineering circuit layout diagrams, leading digital and analogue circuit design processes, conducting comprehensive analysis and troubleshooting, providing expert help desk support, and collaborating with cross-functional teams. Minimum qualifications include an active TS/SCI clearance, a Bachelor's Degree in a related field, at least 7 years of experience in circuit layout diagrams, digital and analogue circuit design, and help desk support within a DoD IT environment, and proficient knowledge of networking and network-based software applications.

System Engineer

Company: Avid Technology Professionals

Location: Washington DC

Posted Mar 21, 2024

The job description is for a Systems Engineering project leader position, requiring 6+ years of experience in systems engineering, leadership, and Agile development. The company, Avid Technology Professionals, offers competitive benefits and a supportive work environment.

Lead Cloud Engineer

Company: The Oakleaf Group

Location: Washington DC

Posted Mar 21, 2024

The Oakleaf Group, a mortgage and financial services consulting firm, is seeking a Lead Cloud Engineer for a large financial services client. The role involves leading analysis and architectural design, serving as a subject matter expert, and collaborating with development staff. The ideal candidate should have a Bachelor's degree in a technical field, 5+ years of Python experience, and extensive AWS cloud services experience. Knowledge of the financial services industry and AWS certifications are preferred. The company offers competitive compensation, healthcare benefits, and an inclusive culture.

Frequently Asked Questions

What are the typical salary ranges by seniority for Customer Satisfaction roles?
Entry‑level Customer Satisfaction Specialists typically earn between $48,000 and $65,000 annually in the U.S. Mid‑level roles such as CX Analysts or Support Engineers command $65,000 to $90,000. Senior positions—Customer Success Managers or Escalation Leads—often range from $90,000 to $130,000, with top performers in high‑growth tech firms exceeding $140,000.
What skills and certifications are required for a career in Customer Satisfaction?
Key skills include empathy, problem‑solving, and data analysis. Proficiency in Zendesk, Salesforce, Gainsight, or HubSpot is essential. Certifications such as the Certified Customer Experience Professional (CCXP), the Customer Success Manager (CSM) credential, ITIL Foundation, or Agile Certified Practitioner (ACP) give a competitive edge.
Is remote work available in Customer Satisfaction positions?
Nearly 70 % of Customer Satisfaction roles support remote or hybrid arrangements. Companies rely on Slack, Microsoft Teams, and Zoom for collaboration, while Zendesk and Gainsight enable remote ticketing and performance tracking. Remote‑first teams often span multiple time zones, offering flexible schedules and global career opportunities.
What are common career progression paths within Customer Satisfaction?
Typical progression starts with a Customer Support Specialist, moves to a Support Engineer or CX Analyst, then to a Customer Success Manager or Escalation Lead. From there, professionals can advance to Senior CSM, Director of Customer Success, VP of CX, or CX Strategy Lead, each bringing higher responsibility and broader impact.
What industry trends are shaping Customer Satisfaction today?
Current trends include AI‑powered chatbots reducing first‑contact resolution time, predictive analytics forecasting churn, and self‑service knowledge bases driving CSAT. The subscription economy pushes companies to focus on lifetime value, while real‑time sentiment analysis and omnichannel consistency become critical metrics for CX teams.

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