Customer Satisfaction Jobs in Washington DC
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Customer Experience Specialist
Company: CleanChoice Energy
Location: Washington DC
Posted Mar 14, 2024
<p><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><p> <p><span><span><span><span><span><span><span>Job Title Customer Experience Specialist<span><span><span><span><span><span><span><p> <p><span><span><span><span><span><span><span>Entrylevel 40 hoursweek <span><span><span><span><span><span><span><p> <p><span><span><span><span><span><span><span>Classification nonexempt under FLSA<span><span><span><span><span><span><span><p> <p><span><span><span><span><span><span><span>Location 100 Remote <span><span><span><span><span><span><span><p> <p><span><span><span><span><span><span><span><span>About<span><span><span><span><span><span><span><span><span><span><span><span><span><span> <span><span><span><span><span><span><span><span><p> <p><span><span><span><span><span><span><span>CleanChoice Energy a national renewable energy company that empowers people and businesses to cut emissions and live cleaner healthier lives is seeking a Customer Experience Specialist to join the Customer Experience team This is a unique opportunity to join a mission driven organization transforming the US electricity market by switching homes and businesses to 100 clean pollutionfree energy<span><span><span><span><span><span><span><p> <p><span><span><span><span><span><span><span><span>Job Description <span><span><span><span><span><span><span><span><p> <p><span><span><span><span><span><span><span>This role will be focused on customer support issue resolution customer education and quality assurance We are looking for someone who has a customercentric mindset is empathetic and patient and has a positive attitude In this role you will be responsible for being the voice of the company for all things customer service and sales leading to mutually beneficial relationships with our clients while striving to find opportunities to generate revenue for the company and increase retention The ideal candidate is optimistic and professional focusing on solving problems and doing whatever it takes to make a difference in every customer interaction This person will report to the Customer Experience Supervisor and will not have direct reports <span><span><span><span><span><span><span><p> <p><span><span><span><span><span><span><span><span>Responsibilities<span><span><span><span><span><span><span><span><p> <ul><li><span><span><span><span><span><span><span>Customer Support Provide prompt and courteous customer assistance via phone email chat or inperson interactions to achieve firstcall resolution FCR<span><span><span><span><span><span><span><li> <li><span><span><span><span><span><span><span>Issue Resolution Investigate and resolve customer inquiries concerns and issues efficiently ensuring a favorable resolution<span><span><span><span><span><span><span><li> <li><span><span><span><span><span><span><span>ProductService Knowledge Develop a deep understanding of our productsservices to effectively address customer inquiries and provide relevant information<span><span><span><span><span><span><span><li> <li><span><span><span><span><span><span><span>Documentation Maintain thorough and accurate customer interactions and transaction records using our CRM system<span><span><span><span><span><span><span><li> <li><span><span><span><span><span><span><span>Customer Education Educate customers on product features benefits and best practices<span><span><span><span><span><span><span><li> <li><span><span><span><span><span><span><span>Quality Assurance Ensure that all customer interactions meet or exceed company standards for professionalism and quality<span><span><span><span><span><span><span><li> <ul><p><span><span><span><span><span><span><span><span>Qualifications and Skills<span><span><span><span><span><span><span><span><p> <ul><li><span><span><span><span><span><span><span>A minimum of a High School Diploma or bachelors degree is preferred<span><span><span><span><span><span><span><li> <li><span><span><span><span><span><span><span>Previous customer service experience preferred<span><span><span><span><span><span><span><li> <li><span><span><span><span><span><span><span>Must have excellent communication skills both written and verbal<span><span><span><span><span><span><span><li> <li><span><span><span><span><span><span><span>Strong problemsolving and criticalthinking abilities<span><span><span><span><span><span><span><li> <li><span><span><span><span><span><span><span>Must be empathetic and patient when dealing with customer inquiries or complaints<span><span><span><span><span><span><span><li> <li><span><span><span><span><span><span><span>Adept at overcoming objections<span><span><span><span><span><span><span><li> <li><span><span><span><span><span><span><span>Proficiency in using Salesforce and other customer support tools<span><span><span><span><span><span><span><li> <li><span><span><span><span><span><span><span>Must have solid attention to detail and organizational skills<span><span><span><span><span><span><span><li> <li><span><span><span><span><span><span><span>Bilingual English and Spanish speaking a plus but not required<span><span><span><span><span><span><span><li> <ul><p><span><span><span><span><span><span><span><span>Travel<span><span><span><span><span><span><span><span><p> <ul><li><span><span><span><span><span><span><span>100 remote<span><span><span><span><span><span><span><li> <ul><p><span><span><span><span><span><span><span><span>Work Environment <span><span><span><span><span><span><span><span><p> <ul><li><span><span><span><span><span><span><span>100 remote<span><span><span><span><span><span><span><li> <ul><p><span><span><span><span><span><span><span><span>Compensation<span><span><span><span><span><span><span><span><p> <p><span><span><span><span><span><span><span>This position offers compensation commensurate with experience and skills and a robust benefits package <span><span><span><span><span><span><span><p> <p><span><span><span><span><span><span><span><span>How to Apply<span><span><span><span><span><span><span><span><p> <p><span><span><span><span><span><span><span>CleanChoice Energy is an Equal Opportunity Employer Our staffs diverse multidisciplinary background drives our success and we are committed to ensuring that all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status or any other characteristic protected by law To apply please submit a resume and cover letter via<span><span><span><span><span><span><span><span><span><span><span><span> wwwcleanchoicenergycomcareers<span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><p> <p><span><span><span><span><span><span><span><span>About CleanChoice Energy<span><span><span><span><span><span><span><span><p> <p><span><span><span><span><span><span><span>Our mission is to transform the US electricity market by switching homes and businesses to 100 clean pollutionfree energy We are working toward a world free of catastrophic climate change with pure clean air and abundant renewable energy by providing renewable energy to everyone everywhere <span><span><span><span><span><span><span><p> <p><br > <p>
Business Analyst (100% Remote) REF1584S
Company: Citizant
Location: Washington DC
Posted Mar 14, 2024
<p><b>Company Description<b> <p><p>Citizant is a leading provider of professional IT services to the US government We seek to address some of our countrys most pressing challenges in the areas of Agile application development Enterprise Data Management Enterprise Architecture and Program Management support services focusing on the US Departments of Homeland Security and Treasury We strive to hire only ethical talented passionate and committed A Players who already align with the companys core values Drive Excellence Reputation Responsibility and a Better Future No matter how large we grow Citizant will retain its collaborative supportive smallcompany culture where successful team effort to address external and internal customer challenges is valued above all individual contributions<p> <p><b>Job Description<b> <p><p>Join our dynamic remote team as a Business Analyst where you can serve our federal client You will perform data analysis and help gather requirements for a data architecture and security project<p> <p><strong>Position Duties<strong><p> <ul><li>Collaborating with stakeholders to understand business objectives and requirements related to data architecture and data security<li> <li>Conducting thorough analysis of existing systems processes and data structures<li> <li>Conduct interviews surveys workshops using various techniques to gather requirements from stakeholders<li> <li>Analyze requirements to ensure they are clear complete and unambiguous<li> <li>Creating detailed business requirements documentation and assist with the writing of technical specifications<li> <li>Working closely with the technical team members to ensure that business requirements are accurately translated into technical specifications<li> <li>Facilitating communication between technical and nontechnical stakeholders to ensure a common understanding of the requirements<li> <li>Assist in the implementation of new processes including training and support for endusers<li> <ul><p><b>Qualifications<b> <p><p><strong>Required Skillset<strong><p> <ul><li>Must have a minimum of 5 years of related experience<li> <li>Proven experience as a Business Analyst supporting data and security focused projects<li> <li>Strong analytical skills with the ability to translate complex business requirements into technical solutions<li> <li>Excellent communication skills which allow you to effectively work with both technical and nontechnical team members<li> <li>Solid understanding of data architecture and data security concepts<li> <li>Strong written and verbal communication skills<li> <ul><p><strong>Desired Skillset<strong><p> <ul><li>Experience working with the Federal Government<li> <li>Understanding of Zero Trust Architecture<li> <li>Experience working with Agile Teams utilizing Scrum<li> <ul><p><strong>Education<strong><p> <ul><li>Must have a Bachelors Degree in Computer Science or other technical field of study<li> <ul><p><strong>Clearance Requirement<strong><p> <ul><li>Ability to obtain a Public Trust Clearance<li> <li>Must be a US Citizen<li> <ul><p><b>Additional Information<b> <p><p>Citizant strives to be an employer of choice in the Washington metropolitan area Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits as well as the opportunity for personal and professional development<br >Citizant is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color religion sex pregnancy sexual orientation gender identity national origin age protected veteran status or disability status<p>
Partnership Manager
Company: Ridgeline International
Location: Washington DC
Posted Mar 13, 2024
<p><b>Company Description<b> <p><p>Were a tech company that was first on the ground in the fight against Ubiquitous Technical Surveillance We help our government and enterprise customers solve a big problem they sometimes dont even know they have To become leaders in this space weve relied heavily on curiosity creativity and flexibility We iterate until we get things right and innovate to get there faster<p> <p>But enough about us Whats in it for you<p> <p>We work hard and do fun things<p> <p>Apart from a constantly growing list of fascinating challenges to solve Ridgeline offers a solid worklife balance flexible remote work options and a culture that values teamwork over competition At Ridgeline you will work with the most talented software developers systems engineers and subject matter experts to change how big enterprises and the US Government manage their digital signatures<p> <p><b>Job Description<b> <p><p>Our team is expanding and we are on the lookout for a dynamic and experienced individual to fill the role of our Partnership Manager The ideal candidate will take charge of developing and managing strategic partnerships that foster mutual growth and success This position is key to identifying potential businesstobusiness B2B partners negotiating equitable agreements and sustaining strong relationships with key stakeholders As a Partnership Manager you will be essential in broadening our market presence and achieving our strategic goals<p> <p><strong>What you will do<strong><p> <ul><li>Scout and assess potential B2B partnership opportunities to boost business growth and market penetration<li> <li>Formulate and finalize partnership agreements that are in line with company objectives ensuring terms are mutually beneficial<li> <li>Cultivate and maintain relationships with existing partners all the while seeking ways to improve and broaden collaborations<li> <li>Work with crossfunctional teams including marketing sales product development and finance to guarantee the success of partnerships and their alignment with company goals<li> <li>Keep a close eye on market trends and competitor movements to guide partnership strategies<li> <li>Liaise with legal and compliance departments to confirm that all partnerships comply with industry regulations and company policies<li> <li>Craft and execute strategies for enhancing partner engagement satisfaction and retention<li> <li>Compile and deliver reports on partnership outcomes insights and strategic advice to senior management<li> <ul><p><b>Qualifications<b> <p><p><strong>Must haves<strong><p> <ul><li>Active TSSCI Security Clearance<li> <li>Proven capability to negotiate and finalize partnership agreements<li> <li>Robust analytical skills capable of evaluating opportunities and making decisions based on data<li> <li>Exceptional interpersonal and communication abilities with a track record of establishing and nurturing strong professional relationships<li> <li>Competence in thriving within a fastpaced dynamic setting and managing multiple projects concurrently<li> <ul><p><b>Additional Information<b> <p><p><strong>Here are some Perks of being a Ridgeliner<strong><p> <ul><li>Flexible PTO + holidays<li> <li>Generous 401k match benefit up to 10 with an automatic 3 safe harbor contribution and additional matching based on employee contributions<li> <li>Medical HSA amp PPO Plans Available dental vision disability and life insurance<li> <li>Employer Contribution to Health Savings Account HSA<li> <li>Learning amp Development opportunities<li> <li>Professional coaching services<li> <li>Get the technology you want to do your job<li> <li>We have free daily snacks amp drinks<li> <ul><p><p> <p><em>Ridgeline is committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression veteran status or any other characteristic protected by law We are proud to be an equal opportunity workplace<em><p> <p><em>If you require a reasonable accommodation to apply for a position with Ridgeline International through its online applicant system please contact Ridgelines Talent Management Department at 703 5442424 or contact us through email at contactusridgelineintlcom<em><p>
IT Helpdesk Support/Power Platform
Company: Planet Technologies
Location: Washington DC
Posted Mar 14, 2024
<p>The IT Help DeskPower Platform Support role is responsible for implementing Microsoft 365 solutions for an onsite client in the DC area This position works with a Managing Architect onsite to deploy customized solutions that meet the unique needs of the customer The role will provide a variety of solutions ranging from onsite IT support to more complex levels of support depending on the needs identified by the customer <p> <p>Specifically the incumbent must be willing to be responsible for critical daytoday support of users devices and systems both onpremises and cloud based As a M365 Consultant they will also use their knowledge of Microsoft 365 technologies Exchange Microsoft 365 Entra Identity and other platform security measures to implement secure scalable and highperformance solutions The Consultant will be expected to perform a broad range of tasks including but not limited to infrastructure management solution configurationdeployment steady state support and growth in skills pertaining to Technology that meets the clients needs <p> <p>Finally the role will provide an opportunity to develop expertise in working with Power Apps Power Automate Dynamics 365 C and JavaScript to help develop and deploy Dynamics 365 solutions <p> <p><b>Education and Experience<b> <p><ul><li>Required Minimum Training Graduation from a fouryear college or university or equivalent training and experience in the field of work related to the positions role may be substituted on a yearforyear basis<li> <li>2+ years of experience designing and implementing Microsoft solutions <li> <li>Entry level knowledge of Microsoft technologies including Exchange Microsoft 365 Entra Identity Teams Windows Microsoft Office Microsoft Defender and other platform features<li> <li>Foundational knowledge and experience with Dynamics CRM Microsoft Power Platform and Automation <li> <li>Strong communication and problemsolving skills<li> <li>Ability to work collaboratively in a team environment<li> <li>Experience working with enterprise customers<li> <li>Experience developing and editing PowerShell scripts for platform automation is preferred<li> <ul><p><b>Essential Duties<b> <p><ul><li>Help to support the onsite Support Engineer as required to provide daytoday support on desktopenduser support application and backend systems <li> <li>Will help to build andor support Power Platform and Dynamics 365 Solutions<li> <li>Responsible to participate in customer meetings and workshops to gather requirements understand customer needs and provide guidance on Microsoft 365 solutions<li> <li>Collaborate with onsite Architect translating project activities to tasks including effort and dependencies<li> <li>Meet project expectations on quality of work deliverables and task completion on time<li> <li>Participate in internal learning opportunities<li> <li>Ability to work independently and as a team including cross functional teams<li> <li>Clearly articulate current status and articulate required action items to all project stakeholders<li> <li>Proactively provides process improvement or standardization<li> <li>Proactively assist in setting expectations and managing to scope<li> <ul><p> <p><p>Planet Technologies is the leading provider of Microsoft Consulting Services to public sector and commercial organizations Planet has significant experience in deploying business intelligence cloud services unified communications and systems management with an emphasis building deploying and managing custom solutions that transform the business operations of federal government agencies<p> <p><br ><p> <p>Planet Technologies does not discriminate in employment opportunities terms and conditions of employment or practices All qualified applicants will receive consideration for employment without regard to race age gender religious or political beliefs national origin or heritage disability sexual orientation protected veteran status or any characteristic protected by law Federal Agency Clearance Requirements may require up to a 10 year background investigation US Citizenship clearable is required<p> <p><br ><p> <p>Join our highly talented team of Microsoft Certified Masters and MVPs Visit wwwgoplanetcom to learn more<p> <p><p>
Junior FMS Program Analyst
Company: ELS, Inc.
Location: Washington DC
Posted Mar 14, 2024
<p><span><span><span><span><span><span><span>ELS is an employeeowned small business that provides professional and engineering support services to the US Navy We pride ourselves as employee owners in delivering high quality products to our customers across different platforms systems and equipment For over 40 years our focus has been to hire develop and retain a highlyqualified staff of professionals that work collaboratively to provide exceptional support and solutions to our customers We are caring results driven and strive to provide a meaningful work experience<span><span><span><span><span><span><span><p> <p><span><span><span><span><span><span><span>We are currently seeking an <b>FMS Jr Program Analyst <b>to join our team in Arlington VA and at the Washington Navy Yard<span><span><span><span><span><span><span><p> <p><span><span><span><span><b><span><span><span>What youll do<span><span><span><b><span><span><span><span><p> <p><span><span><span><span><span><span><span>The FMS Program Analyst will support the Office of NAVSEAs Director for Surface Ship Maintenance and Modernization with the daytoday management of Security Assistance Programs and assigned Foreign Military Sales FMS cases <span><span><span><span><span><span><span><p> <p><span><span><span><span><b><span><span><span>Responsibilities<span><span><span><b><span><span><span><span><p> <ul><li><span><span><span><span><span><span><span><span>Draft letters correspondence documentation for multiple customercountry FMS cases at the Case Managers direction <span><span><span><span><span><span><span><span><li> <li><span><span><span><span><span><span><span><span>Conduct research and analysis for the development of Price and Availability PampA and Letters of Offer and Acceptance LOA<span><span><span><span><span><span><span><span><li> <li><span><span><span><span><span><span><span><span>Provide supporting documentation and prepare documentation for implementation execution reconciliation and closure of FMS cases<span><span><span><span><span><span><span><span><li> <li><span><span><span><span><span><span><span><span>Provide data and prepare briefs and reports including case RSN PDLI summaries Program Management Review PMR documentation and presentation materialsbriefs and country correspondence<span><span><span><span><span><span><span><span><li> <ul><p><span><span><span><span><b><span><span><span>Qualifications<span><span><span><b><span><span><span><span><p> <ul><li><span><span><span><span><span><span><span><span>DOD Secret security clearance or eligibility to obtain a DOD Secret security clearance<span><span><span><span><span><span><span><span><li> <li><span><span><span><span><span><span><span><span>Proficiency using Microsoft Word Excel PowerPoint and SharePoint<span><span><span><span><span><span><span><span><li> <li><span><span><span><span><span><span><span><span>Excellent attention to detail and organizational skills<span><span><span><span><span><span><span><span><li> <li><span><span><span><span><span><span><span><span>Strong verbal and written interpersonal communication and presentation skills<span><span><span><span><span><span><span><span><li> <ul><p><span><span><span><span><span> <b>Preferred Qualifications<b><span><span><span><span><span><p> <ul><li><span><span><span><span><span><span><span><span>Bachelors Degree<span><span><span><span><span><span><span><span><li> <li><span><span><span><span><span><span><span><span>At least one 1 year of Navy Foreign Military Sales experience<span><span><span><span><span><span><span><span><li> <li><span><span><span><span><span><span><span><span>Geographic proximity to attend meetings inperson at the Washington Navy Yard as required by Government<span><span><span><span><span><span><span><span><li> <ul><p><span><span><span><span><span><span><span>Work Location Washington DC Arlington VA<span><span><span><span><span><span><span><p> <p><span><span><span><span><span><span><span>Travel Occasional<span><span><span><span><span><span><span><p> <p><span><span><span><span><span><span><span>Work Status Full Time<span><span><span><span><span><span><span><p> <p><span><span><span><span><span><span><span>ELS is a proud Equal Employment Opportunity Employer<span><span><span><span><span><span><span><p> <p><span><span><span><span><span><span><span>ELS may ask for your Covid19 vaccination status<span><span><span><span><span><span><span><p>
Software Engineer
Company: GAMA-1 Technologies
Location: Washington DC
Posted Mar 14, 2024
<p><span><span><span><b>Preferred Certifications<b> AWS Certified Cloud Practitioner<span><span><span><p> <p><span><span><span>GAMA1 Technologies LLC seeks a highly experienced Remote Software Engineer to support GAMA1s growing Cloud Services practice In particular the successful candidate will help drive GAMA1s efforts to support the National Oceanic and Atmospheric Administrations NOAA and National Environmental Satellite Data and Information Service NESDIS cloud initiatives These strategic cloud initiatives intend to increase the bureaus IT efficiency improve IT delivery and reduce costs The candidate must have extensive experience architecting and provisioning enterpriselevel Cloud services including Infrastructure as a Service IaaS Platform as a Service PaaS and Software as a Service SaaS <span><span><span><p> <p><b><span><span><span><span><span><i>Supervisory Responsibilities<i><span><span><span><span><span><b> <p><ul><li><span><span><span>NonSupervisory Role <span><span><span><li> <ul><p><b><span><span><span><span><span><span> DutiesResponsibilities<span><span><span><span><span><span><b> <p><p><span><span><span><span>The Senior Software Engineer will support NESDIS satellite ground systems infrastructure and the common services they provide to our global stakeholder community These systems and services are deemed missioncritical technologies that receive process disseminate store and archive petabytes of environmental data and information collected from space daily in support of environmental science and the global stakeholder community <span><span><span><span><p> <p><span><span><span><span>Cloud software engineers specialize in migrating functions and networks to private public and hybrid cloud infrastructures In doing so they give organizations the freedom and flexibility to maximize their flexibility and productivity Common job responsibilities will include<span><span><span><span><p> <ul><li><span><span><span><span>Design plan and implement clientspecific cloud solutions<span><span><span><span><li> <li><span><span><span><span>Identify appropriate cloud providers<span><span><span><span><li> <li><span><span><span><span>Ensuring the cloud network is responsive to user demands<span><span><span><span><li> <li><span><span><span><span>Scaling cloud services to serve growing businesses<span><span><span><span><li> <li><span><span><span><span>Liaising with business owners andor stakeholders to determine growth plans<span><span><span><span><li> <li><span><span><span><span>Monitoring usage of cloud network and applications<span><span><span><span><li> <li><span><span><span><span>Implementing effective security strategies on cloud networks<span><span><span><span><li> <li><span><span><span><span>Ensuring compliance with relevant legislation and guidelines<span><span><span><span><li> <ul><p><span><span><span><span>Specifically the Cloud Software Engineer is responsible for planning and engineering the NESDIS Common Cloud Framework NCCF infrastructure and applications The Cloud Software Engineer will implement and design server network and software applications in a cloud computing network infrastructure focusing on DevOps principles They will monitor the performance of systems The candidate should be familiar with standard concepts practices and procedures of cloud technology including Software as Service SaaS Platform as Service PaaS or Infrastructure as a Service IaaS The candidate will work closely with the Cloud Architect who is responsible for designing the system architecture and interface control using requirements to enhance existing and builddevelop new capabilities within the AWS hosted NCCF to provide the future state of the NESDIS Ground Enterprise NGE with common services This technical customerfacing role will be accountable for the endtoend customer experience<span><span><span><span><p> <ul><li><span><span><span>Experience working with Cloud Service Providers including AWS Microsoft Azure and Google Cloud Platforms<span><span><span><li> <li><span><span><span>Implement modern ground systems and applications and underlying technology stacks<span><span><span><li> <li><span><span><span>Provide reporting metrics to Project Manager and Federal team for infrastructure run within the environment<span><span><span><li> <li><span><span><span>Work collaboratively with other segments of the federal customer IT division to ensure endcustomer success<span><span><span><li> <li><span><span><span>Contribute to all phases of system development and support with planning analysis modeling simulation testing integration documentation and presentation<span><span><span><li> <li><span><span><span>Provide support when needed nights and weekends for deployments or incidents<span><span><span><li> <li><span><span><span>Support cloud optimization activities performance and cost<span><span><span><li> <li><span><span><span>Developing cloud engineering system strategiessolutions to ensure application high availability in both hybrid onpremise cloud and fully cloudhosted applications to provide an always on experience<span><span><span><li> <li><span><span><span>Acts as a subject matter expert for endtoend cloud systems engineering including current and future providers networking provisioning and management<span><span><span><li> <li><span><span><span>Ensures delivered solutions are realized in the time frame committed works with project owners to size scope and identify risk<span><span><span><li> <li><span><span><span>Provides technical expertise in diagnosing and resolving issues including determining and providing workaround solutions or escalation to owners<span><span><span><li> <li><span><span><span>Ensures delivered solutions meet technical and functionalnonfunctional performance requirements within<span><span><span><li> <li><span><span><span>Develop tools and documentation to enable support organizations to resolve customer issues including complex technical scenarios dealing with the cloud architecture<span><span><span><li> <ul><p><p> <p><b><span><span><span><span><span><span><span>Required SkillsAbilities<span><span><span><span><span><span><span><b> <p><ul><li>Computer programming skills and adequate knowledge of computer programming languages including Java Python PHP Go Ruby JavaScript Nodejs ASPNET C++ C<li> <li>Profound knowledge and experience in using related Python<li> <li>Profound knowledge and experience in using related software and operating systems<li> <li>Experience with Jira and Confluence<li> <li>Experience with infrastructure as a service tools such as AWS EC2<li> <li>Good oral and written communication and interpersonal skills as a cloud software engineer is required to liaise with other team members and vendors<li> <li>Profound knowledge and experience in using related software and operating systems<li> <ul><ul><li>Particular attention to detail and the ability to multitask since heshe may work on different systems or issues and must be able to prioritize hisher work to meet deadlines<li> <li>Strong analytical skills to work efficiently and effectively with a wide range of operating systems and software<li> <li>Indepth understanding of cloud computing and network technologies and emerging cloud service trends and technologies<li> <li>Experience and understanding of largescale infrastructure deployments in enterprisewide environments leveraging DevOPS principles and utilizing a CICD pipeline<li> <li>Extensive experience gathering business and technical requirements for Cloud Networking Services<li> <li>Extensive experience analyzing the customers current Infrastructure and applications developing alternatives analysis for migrating to the cloud and making recommendations on bestfit cloud solutions and service providers<li> <li>Experience architecting and building scalable automated Infrastructure and applications<li> <li>Experience with Amazon Web Services codedefined Infrastructure configuration management tools and CICD<li> <li>Experience with AWS Lambda and Serverless systems<li> <li>Experience in largescale enterprise IT environments<li> <li>Knowledge of Cloud development patterns and strategies including IaaS PaaS Security Compute Storage and networking<li> <li>Functional knowledge of Infrastructure as Code Automation using Ansible Chef Puppet Powershell Terraform etc<li> <li>Optional experience in highperformance computing HPC and clusters machine learning artificial intelligence ai applications and frameworks in a cloud environment<li> <li>Excellent written verbal and analytical skills<li> <li>Ability to obtain a Public Trust Clearance<li> <ul><p><b><span><span><span><span><span><span><span>Education and Experience<span><span><span><span><span><span><span><b> <p><ul><li><span><span><span>BSBA in Computer Science or related discipline<span><span><span><li> <li><span><span><span><b>Preferred Certifications<b> AWS Certified Practitioner<span><span><span><li> <li><span><span><span>8+ years of experience computing and developing enterprise Cloud Services andor applications IaaS PaaS SaaS using leading cloud providers such as AWS GCP and Azure It must include networking computing storage database identity managementaccess control monitoring etc<span><span><span><li> <li><span><span><span>4+ years of experience supporting the migration of onpremise applications to the public or hybrid cloud environments and supporting the deployment of cloudready applications<span><span><span><li> <ul><p><p>
Senior Contracts Administrator
Company: Excella
Location: Washington DC
Posted Mar 14, 2024
<div> <p><span>Excella is a leading provider of Agile software development and data and analytics solutions to clients in the federal commercial and nonprofit sectors We believe that great work leads to great things our experts measure success by the positive impact we make on our clients community and colleagues We are growing fast and need passionate innovative people who love working with technology and are ready to make an impact Heres what you can expect from us<span><p> <ul><li><span>Workplace sites look different for everyone whether its your home or the office we believe in a flexible worklife balance that supports you regardless of your location We offer a home office allowance that can be used for home office furnitureequipment a daily pass for a coworking space etc Our commute reimbursement plan has you covered for whether you bike Metro or drive to work<span><li> <li><span>We offer top of industry medical dental and vision benefits with multiple options to choose from such as an employercontributed health savings account infertility coverage and orthodontia so you can select the plan that works best for you<span><li> <li><span>Regardless of what stage of life youre in Excella wants to support you We provide 8 weeks of Parental Leave discounted pet insurance and a Carecom membership with 3 backup emergency child or elder care days annually all available to you on your first day<span><li> <li><span>Starting day one every employee is bonus eligible and receives 15 days of paid vacation 6 federal holidays and 4 floating holidays<span><li> <li><span>Doing your best work means having the best tools Excellas TechEleX program provides you with multiple options to suit your technology needs Choose between a variety of Mac or PC devices and to ensure your hardware remains current at the end of a 3year period Excella will replace your existing computer with a new model from the program Plus well even give you the original device to keep for your personal use<span><li> <li><span>Excella provides a Workplace Allowance to offset both the costs to maintain a distributed work environment and to enhance your workplace wellness Excella will reimburse all fulltime Excellians for up to $500 in expenses incurred during the calendar year<span><li> <li><span>Diversity and inclusion matter Excella created and continues to support employee ledaffinity groups and the Inclusion Diversity Equity Ambassador IDEA team a crossfunctional employeeled initiative to continually foster innovation and increase inclusion within Excella<span><li> <li><span>Well invest in your career by providing 3 days of paid professional development every year including travel and registration fees to attend classes and conferences<span><li> <li><span>We encourage mindfulness and overall wellbeing through employee wellness events a HeadSpace membership as well as access to TalkSpace and mental health coverage through our medical plans<span><li> <ul><div> <p><span><strong>Overview<strong><span><p> <p><span>Excellas Contracts Department is seeking a full time Senior Contracts Administrator who will be responsible for supporting all aspects of contract functions Responsibilities include data entry of commercial federal and nonprofit contract details running reports and updating information in contract management system and other databases and assisting with contracts negotiation and signature process This position is an excellent opportunity for someone who would like exposure to service contracts sales process pre and post award contractual operations and project lifecycle within a growing hightech firm<span><p> <p><span><strong>Responsibilities<strong><span><p> <ul><li><span>Support negotiation of and administer all aspects of contracts from proposal to closeout phase<span><li> <li><span>Review proposal documents for compliance with Solicitation Instructions complete Representations and Certifications and inclusions of contractual risk mitigation language Inform leadership of any contractual concerns in the proposal and provide recommendations for revisions<span><li> <li><span>Support more complex bids with that may require integrating proposals from subcontractors and other potential vendors<span><li> <li><span>Part of centralized function that processes contracts signatures copies uploading to various drives data entry communication reconciliation etc<span><li> <li><span>Provide assistance guidance and training to other company organizations primarily SalesMarketing and Account Management<span><li> <li><span>Create maintain and manage central customer contract files to promote effective contract and subcontract management<span><li> <li><span>Perform administrative functions such as document scanning distribution and electronic filing<span><li> <li><span>Manage high volume of emails and requests and ability to handle multiple priorities effectively<span><li> <li><span>Work on various ad hoc projects report running etc<span><li> <ul><p><br ><span><strong>Qualifications<strong><span><p> <ul><li><span>57 years of related experience andor training or equivalent combination of education and experience<span><li> <li><span>Cradletograve contract and subcontract administration for various types of contracts both federal and commercial<span><li> <li><span>Experience monitoring and tracking contract performance including contract schedules deliverables funding invoicing and payments<span><li> <li><span>GSA Schedules Administration experience<span><li> <li><span>Government Wide Acquisition Contract experience<span><li> <li><span>Contract playbooks implementation experience<span><li> <li><span>Experience supporting Small Business Subcontracting reporting and exposure to government systems such as SAM eSRS ebuy eGOS and similar portals<span><li> <li><span>Experience working with a contract management solution eg ContractWorks<span><li> <li><span>Some familiarity with Sharepoint<span><li> <li><span>Planning and organization skills the ability to multitask work independently and prioritize workload<span><li> <li><span>Rapid turnaround in a fastpaced environment is a must<span><li> <ul><p><span> Nicetohaves<span><p> <ul><li><span>Experience with Cost Plus contracts<span><li> <li><span>Understanding of databases andor library science a plus<span><li> <li><span>CPCM andor CFCM is a plus<span><li> <li><span>Understanding of DevOps Research and Assessment DORA and the capabilities within the DORA capability catalog is encouraged<span><li> <ul><p><span>Please integrate this relevant experience into your resume when applying<span><p> <p><br ><br ><p><div> <p><em>Excella is an equal opportunityaffirmative action employer All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected veteran status age or any other characteristic protected by law Excella is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and activities To request reasonable accommodation to participate in the job application or interview process contact Recruitingexcellacom or 7038408600<br ><em>Know Your Rights <br >Pay Transparency Notice<p> <div>
Software Engineer - Principal I - ESW05
Company: Solutions³ LLC
Location: Washington DC
Posted Mar 13, 2024
<table><tbody><tr><td valign=top> <p>Software Engineer Principal I ESW05 Open<p> <p>Solutions3 LLC is supporting a large Prime Contractor and US Government customer on a large mission critical development and sustainment program to design build deliver and operate a network operations environment including introducing new cyber capabilities to address emerging threats Sols3 is seeking a <strong>SAFe Product Owner Cyber<strong> to support the design development and deployment of enterprise collaboration tools<br ><strong>Responsibilities Include<strong><br > Collaborating with prospective users and clients to understand and anticipate their needs and translate them into product requirements and developing user stories<br > Leading and collaborating within Agile Scrum teams as an Agile Release Train ART lead responsible for the integration and maintenance of advanced cloudbased AWS Azure cybersecurity software capabilities<br > Leading and facilitating program amp teamrelated Agile events PI Planning Release Governance StandUps Sprint Planning etc while maintaining all artifacts Backlogs Decisions Priorities Blockers etc<br > Eliminating impediments and actively addressing issues so that the team can remain focused on achieving the objectives of the Program Increment PI<br > Escalating as needed when blocking issues are beyond a teams authority or require support from other teams<br > Fostering a collaborative team environment through coaching amp leading appropriately<br > Leading and facilitating preparation amp readiness for ART events amp assisting teams in preparation for ART activities eg PI Planning System Demos Inspect amp Adapt etc<br > Collaborating within Agile Scrum teams as a key contributor responsible for the design test and implementation of advanced cybersecurity software capabilities<br > Review high quality technical documentation including user guides test plans and contract deliverable items and supporting product training<br > Development of risk assessments and risk mitigation countermeasures<br > Leading or participating in trade studies to determine improvements to system capabilities<br > Defining the vision for the teams product and creating a product road map based on this vision<br ><strong>Required Skills<strong><br > US Citizenship<br > Active Secret S clearance Must be able to obtain a TSSCI clearance<br > Must be able to obtain DHS Suitability<br > 8+ years experience of software development experience<br > 6+ years experience with Agile software development programs<br > Proven leadership skills managing enterprise tools<br > Demonstrated experience with LeanAgile principles metrics and technology andor experience with Scaled Agile Framework SAFe<br > Demonstrated experience enabling teams to selforganize selfmanage and deliver capabilities via effective leanAgile practices<br > Able to effectively work as a leader in a group or as an individual contributor<br > Experience working in an Agile development environment in a leadership role Ability to create a vision and lead teams on large and smallscale activities<br > Must be able to work collaboratively across Value Streams<br > Working knowledge of the full Atlassian product suite<br ><strong>Desired Skills<strong><br > Knowledge and experience with Scaled Agile Framework SAFe or similar framework<br > Experience andor familiarity with DevSecOps processes Splunk Enterprise Security Splunk Cloud and other security tools<br ><strong>Required Education<strong><br > Bachelors degree in Software Engineering Computer Science or a related discipline is required Ten 10 years of experience for a total of eighteen 18 or more years may be substituted for a degree<br ><strong>Desired Certifications<strong><br > AWS Cloud Practitioner AWS Solutions Architect<br > Certifications related to Agile development and Scaled Agile Framework SAFe such as Scrum Master Product Owner SAFe Agilist SA SAFe Practitioner SP or SAFe Program Consultant SPC<p> <td> <tr><tbody><table>
Marketing Strategy Manager – Digital Products (Hybrid)
Company: Fannie Mae
Location: Washington DC
Posted Mar 14, 2024
<p><b>Company Description<b> <p><p>At Fannie Mae futures are made The inspiring work we do helps make a home a possibility for millions of homeowners and renters Every day offers compelling opportunities to impact the future of the housing industry while being part of an inclusive team thriving in an energizing flexible environment Here you will grow your career and help create access to fair affordable housing finance<p> <p><b>Job Description<b> <p><p>As a valued leader on the SingleFamily Marketing team you will manage a team who is responsible for planning and implementing all aspects of a comprehensive marketing strategy to reach a B2B audience while ensuring functional alignment with other marketing teams on outreach efforts to align with the needs of lenders vendors and other residential lending market stakeholders The ideal candidate will help develop a marketing vision and architecture that simplifies complex policies products and processes to encourage user adoption and increase awareness among target audiences You will leverage deep client insights and knowledge to develop breakthrough marketing positioning messaging and content that differentiates Fannie Mae while meticulously balancing which attributes resonate with key lender segments and use cases You will work closely with account teams and internal subject matter experts such as the Digital Products and Credit Policy teams to effectuate change through marketing programs that inspire action all while adding value to help lead the mortgage finance industry to a more sustainable and equitable future<br >The<strong> Marketing Strategy Manager Digital Products <strong>role will offer you the flexibility to make each day your own while working alongside people who care so that you can deliver on the following responsibilities<p> <ul><li>Drive alignment of marketing strategy and execution to support SingleFamily Digital Products business priorities including innovative product capabilities and industry leading solutions<li> <li>Manage daily activities of a crossfunctional marketing team including Marketing Strategists Web Developers Social Media Marketing External Communications Program Managers and corresponding segment leads<li> <li>Foster strong working relationship within the Marketing amp Communications department and beyond including key product and program teams as well legal privacy and fair lending stakeholders<li> <li>Translate complex mortgage policy and programs to help drive tangible business outcomes by managing external agency partners creative media planning multicultural marketing agencies and research firms<li> <li>Identify and create business opportunities through proactive consultation with current and potential internal business partners in developing B2B marketing programs messaging and key deliverables<li> <li>Serve as primary Digital Products Marketing Strategist to consult implement analyze and drive inmarket differentiation via marketing and related outreach programs with lender audience as well as other B2B audiences<li> <li>Manage go to market launch planning and monitoring of digital products and mortgage product innovation strategies with a continuous improvement mindset<li> <li>Evaluate and optimize performance of content websites presentations marketing collateral event activations and other thought leadership opportunities to amplify the role of Fannie Mae driving appeal for our mortgage products and solutions with key audiences<li> <li>Research and identify changes in the marketing environment or competitive strategies and evaluate adjust or redraft the organizations marketing plan and philosophy<li> <li>Establish and monitor adherence to guidelines for developing and implementing marketing plans to serve the business objectives<li> <li>Ensure the team stays informed of changes in the marketing environment and coordinate market research projects<li> <li>Motivate agency partners to deliver top quality marketing collateral messaging and strategic frameworks in a timely manner within budget parameters<li> <ul><p><b>Qualifications<b> <p><p><strong>THE EXPERIENCE YOU BRING TO THE TEAM<strong><p> <p>Minimum Required Experiences<p> <ul><li>6 years<li> <li>Bachelors degree or equivalent<li> <li>Managerial experience and collective capabilities for leadership including leading teams giving feedback facilitating meetings and coaching and mentoring<li> <li>Strong relationship management skills that include managing and engaging stakeholders customers and vendors building relationship networks contracting etc<li> <li>Ability to think critically systemically and analytically to evaluate business channels and develop proactive solutions and drive clarity out of complex products programs and business realities<li> <li>Proven record overseeing the endto end B2B marketing strategy and multichannel execution experience to include research positioning and the ability to optimize campaigns based on results emphasis in digital channels preferably within the housing finance industry<li> <li>Possess ability to create compelling presentations and skilled in presenting information andor ideas to an audience in a way that is engaging and easy to understand<li> <li>Adept at managing project plans deadlines crossfunctional resources and people to ensure successful project completion on budget and time Experience using project management tools including Workfront Fusion and Seismic<li> <li>Clearly present information and results in writing or verbally copywriting planning and distributing communications etc<li> <li>Working with people with different functional expertise respectfully and cooperatively to work toward a common goal<li> <li>Comfortable navigating ambiguity driving decisions and managing multiple initiatives simultaneously<li> <li>Skilled in business insight including advising designing business models interpreting customer and market insights forecasting benchmarking etc<li> <li>Ability to effectively negotiate persuade others facilitate meetings and resolve conflict<li> <li>Detailoriented independent and motivated individual who can prioritize and drive deliverables to execution with minimal supervision<li> <li>Skilled in Microsoft Office Tools including SharePoint Excel Word PowerPoint and Teams<li> <ul><p><br ><p><p>Desired Experiences<p> <ul><li>810 years<li> <li>MBA<li> <ul><p><b>Additional Information<b> <p><p>The future is what you make it to be Discover compelling opportunities at careersfanniemaecom<p> <p>Fannie Mae is primarily a hybrid company We embrace flexibility for our employees while providing office space for inperson work and collaboration This role is classified as Hybrid If you speak with a Recruiter they will provide you with more information about the definition of this classification<br >Fannie Mae is an Equal Opportunity Employer which means we are committed to fostering a diverse and inclusive workplace All qualified applicants will receive consideration for employment without regard to race religion national origin gender gender identity sexual orientation personal appearance protected veteran status disability age or other legally protected status For individuals with disabilities who would like to request an accommodation in the application process email us at careersmailboxfanniemaecom<p> <p>LIJD1<p> <p>LIHybrid Hybrid remoteinoffice<p> <p><p> <p>The hiring range for this role is set forth on each of our job postings located on Fannie Maes Career Site Final salaries will generally vary within that range based on factors that include but are not limited to skill set depth of experience certifications and other relevant qualifications This position is eligible to participate in a Fannie Mae incentive program subject to the terms of the program As part of our comprehensive benefits package Fannie Mae offers a broad range of Health Life Voluntary Lifestyle and other benefits and perks that enhance an employees physical mental emotional and financial wellbeing See more here<p>
Systems Engineer - Principal I - ESE05 - Full Performance
Company: Solutions³ LLC
Location: Washington DC
Posted Mar 13, 2024
<table><tbody><tr><td valign=top> <table><tbody><tr><td valign=top> <p><strong>Systems Engineer Principal I ESE05 Sr Cloud Architect<strong><p> <p>Solutions3 is supporting a large Prime Contractor and their US Government customer on a large mission critical development and sustainment program to design build deliver and operate a network operations environment including introducing new cyber capabilities to address emerging threats<br >The <strong>Senior Cloud Architect <strong>must display superb understanding and be knowledgeable with a multitude of technologies to include AWS SIEM firewalls web application firewalls VPNs DNS Data Loss Prevention IDSIPS and proxies to name a few Develops security systems for any manual or automated systems environments Responsible for ensuring the logging of mission and organizational data against unauthorized disclosure accidental or intentional loss of data or unauthorized modification The successful <strong>Senior Cloud Architect<strong> will be comfortable working with a variety of different tools and appliances security problems and troubleshooting various complex issues<br >The successful candidate applies current analytical and logical thinking to the design architecture development evaluation testing and integration of computer systems appliances and networks involving the architecture and implementation of Cyber Security tools in a hybrid environment Attention to detail honesty out of the box thinking with a problemsolving mindset be able to work under pressure and be able to deliver on tight delivery schedules are recommended soft skills<br ><strong>Required Skills<strong><br > An active Secret security clearance is required with the eligibility to obtain a TSSCI TSSCI is preferred<br > Must be able to obtain DHS suitability prior to starting employment<br > This is a hybrid position<br > 8+ years of directly relevant experience<br > Must have handson experience with AWS and Linux in a production environment<br > Knowledge of Federated Identity RBAC authentication amp authorization solution etc<br > Working Knowledge of securecloud configuration eg CloudTrail AWS Config cloudsecurity technologies eg VPC Security Groups and Access Control IAM<br > Hands on experience with security such as NGFW WAF SIEM endpoint security<br > Ability to work in a fastpaced agile environment<br > Experience andor familiarity with the following network protection devices Firewalls intrusion detection and prevention systems IDSIPS log analysis malware analysis network traffic flow and packet analysis<br > Manage technology roadmaps with each product and propose briefs and reports to elaborate on recommended actions based on best practices<br > Support system accreditation efforts ATP ATO by generating Risk Management Framework RMF artifacts<br ><strong>Desired Skills<strong><br > Familiarity with one or more of the following RSA Security Analytics NetWitness Symantec Bluecoat CyberArk ForeScout CounterAct McAfee ePO CrowdStrike FireEye Cisco FirePower SourceFire RedSeal SecureSphere Imperva Tenable Nessus Splunk PKI chain of trust and certificates<br > Understanding and application of DoDAF and Model Based System Engineering MBSE<br ><strong>Required Education<strong><br >BS Computer Science Computer Engineering Computer Information Systems OR Computer Systems Engineering Two years of related work experience may be substituted for each year of degree level education<p> <td> <tr><tbody><table><td> <tr><tbody><table>
Data Security -SME (100% Remote) REF1583I
Company: Citizant
Location: Washington DC
Posted Mar 14, 2024
<p><b>Company Description<b> <p><p>Citizant is a leading provider of professional IT services to the US government We seek to address some of our countrys most pressing challenges in the areas of Agile application development Enterprise Data Management Enterprise Architecture and Program Management support services focusing on the US Departments of Homeland Security and Treasury We strive to hire only ethical talented passionate and committed A Players who already align with the companys core values Drive Excellence Reputation Responsibility and a Better Future No matter how large we grow Citizant will retain its collaborative supportive smallcompany culture where successful team effort to address external and internal customer challenges is valued above all individual contributions<p> <p><b>Job Description<b> <p><p>Join our dynamic remote team as a Data Security SME where you can help our federal client secure their data You will help develop and implement a data security plan to achieve government Zero Trust mandates<p> <p><strong>Position Duties<strong><p> <ul><li>Develop and implement Zero Trust data security plans<li> <li>Work with client teams to implement Zero Trust Architecture<li> <li>Provide guidance on endtoend data protection including mechanisms such as Data Loss Prevention and Rights Management Services<li> <li>Work with the client organization to ensure that all stakeholders understand Zero Trust principals and know how to manage data securely<li> <li>Assess the level of risk associated with different data types and adopt processes to secure the data at the proper level<li> <li>Assess and mitigate data security risks by staying abreast of emerging threats and vulnerabilities<li> <li>Create review and update data security policies and procedures to ensure compliance with relevant regulations and standards<li> <ul><p><b>Qualifications<b> <p><p><strong>Required Skillset<strong><p> <ul><li>Must have a minimum of 7 years of related experience in the field of data security<li> <li>Proven experience as a Data Security SME<li> <li>Indepth knowledge of data security principles Zero Trust encryption technologies and access controls<li> <li>Understanding of Zero Trust architecture<li> <li>Familiarity with relevant security regulations and standards<li> <li>Excellent problemsolving and analytical skills<li> <li>Strong communication and interpersonal skills<li> <ul><p><strong>Desired Skillset<strong><p> <ul><li>Experience working with the Federal Government<li> <li>Experience working with cloudbased data platforms eg AWS Azure Google Cloud<li> <li>Experience working with Agile Teams utilizing Scrum<li> <ul><p><strong>Education<strong><p> <ul><li>Must have a Bachelors Degree in Computer Science or other technical field of study<li> <ul><p><strong>Clearance Requirement<strong><p> <ul><li>Ability to obtain a Public Trust Clearance<li> <li>Must be a US Citizen<li> <ul><p><b>Additional Information<b> <p><p>Citizant strives to be an employer of choice in the Washington metropolitan area Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits as well as the opportunity for personal and professional development<br >Citizant is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color religion sex pregnancy sexual orientation gender identity national origin age protected veteran status or disability status<p>
Cyber Engineer - Principal I - SCE05
Company: Solutions³ LLC
Location: Washington DC
Posted Mar 13, 2024
<p><strong>Cyber Engineer Principal I SCE05 Full Performance<strong><p> <p>The successful Cyber Security Engineer applies current analytical and logical thinking to the design architecture development evaluation testing and integration of computer systems appliances and networks to elevate the security posture of the program The <strong>Cyber Security Engineer<strong> may be involved with commercial custom andor government computer product vendors in the design evaluation and architecture of stateoftheart secure GOTSCOTS applications operating systems networks databases and custom built technology Attention to detail honesty out of the box thinking with a problemsolving mindset be able to work under pressure and be able to deliver on tight delivery schedules are very much desired<br ><strong>Responsibilities Include<strong><br > Provide technical leadership for an engineering team implementing differing technologies to include Azure andor AWS Cloud firewalls web application firewalls VPNs DNS Data Loss Prevention IDSIPS and proxies to name a few<br > Develops security systems for any manual or automated systems environments which comprises onprem and Cloud based systems<br > Responsible for ensuring the protection of organization data against unauthorized disclosure accidental or intentional loss of data and unauthorized modification Lead cyber security teams working with a variety of different tools and appliances security challenges and troubleshooting various complex issues<br > Administer the management of security appliances tools products and aspects of the information system and perform daytoday security operations as well as Operations and Maintenance OampM of the system<br > Provide security tools administration management troubleshooting and testing<br > Experience andor familiarity with the following network protection devices Firewalls intrusion detection and prevention systems IDSIPS log analysis malware analysis network traffic flow and packet analysis<br > Experience with Cloud services offered by Microsoft or Amazon Azure Sentinel SIEM is most desired between the two<br > Support Projects and Project management personnel throughout the full software development lifecycle<br > Manage technology roadmaps with each product and propose briefs and reports to elaborate on recommended actions based on best practices<br >Perform full product testing to the length of the products capabilities as required by the customer and the program<br > Develop capabilities according to customer requirements and NIST DHS and Government guidelines and regulations<br ><strong>Required Skills<strong><br > US Citizenship<br > Active Secret clearance Must be able to obtain a TSSCI clearance<br > Must be able to obtain DHS Suitability<br > 8+ years of experience engineering operating and managing layered security integration for on premise or cloudprivate cloud environments<br > 4+ years management and implementing a Tenable environment<br > Minimum 2 years of professional experience working with AWS or Azure infrastructure services in a security focused role<br > Advanced knowledge of AWS amp Azure architectural concepts<br > Experience engineering operating and managing layered security and SIEM integration<br > Demonstrated experience handling incidents across multiple operating systems<br > Excellent written and oral communication skills<br > This position may require shift work<br ><strong>Desired Skills<strong><br > Experience with one or more of the following<br >o RSA Security Analytics NetWitness<br >o Symantec Bluecoat<br >o ForeScout CounterAct<br >o McAfee ePO<br >o Cisco FirePower SourceFire<br >o RedSeal SecureSphere Imperva<br >o Tenable<br >o Azure Sentinel<br >o TAPs<br >o Cloud technologies<br >o Project Management processes to include SAFe and Agile<br ><strong>Required EducationExperience<strong><br >Bachelors degree in a related field and a minimum of 8 years of prior relevant work experience Two years of related work experience may be substituted for each year of degree level education<br ><strong>Desired Certifications<strong><br > Certified Ethical Hacker CEH WindowsLinux Admin Azure Sentinel or Other Cloud SIEM CISSP Security+ Network+ Cisco Certified Network Professional CCNP Cisco Certified Security Professional CCSP<br > Vendor specific certification for the aforementioned products or similar certification<p>