Customer Satisfaction Jobs

802,276 open positions · Updated daily

Customer Satisfaction careers are booming as companies invest in digital support to retain and grow customers. The shift to omnichannel engagement—email, chat, social, and in‑app—drives demand for skilled professionals who can manage complex workflows and deliver real‑time solutions. With 2131 open positions, the field offers more opportunities than ever, especially in tech, SaaS, fintech, and e‑commerce.

Roles range from Customer Success Manager and Support Specialist to Technical Support Engineer, Escalation Manager, and Customer Experience Analyst. Typical responsibilities include onboarding new users, troubleshooting issues, driving product adoption, analyzing CSAT and NPS data, and collaborating with product teams to shape feature roadmaps.

Salary transparency is crucial for Customer Satisfaction professionals because it levels the playing field in a role that directly influences revenue. Knowing exact pay bands for a Zendesk Certified Support Specialist or a Gainsight‑trained Success Manager allows workers to negotiate confidently, track parity across markets, and make informed decisions about skill development and career moves.

Backend Engineer - Revenue and Financial Automation

Company: Stripe

Location: Canada

Posted Nov 08, 2025

Stripe is a financial infrastructure platform that enables businesses to accept payments, grow revenue, and accelerate opportunities. The company offers various products and services, including Atlas, Business Network, Tax, Billing, RADS, and Forward Deployed Engineering. The Revenue and Financial Automation (RFA) team is building a modern revenue-focused financial management platform for digital native companies.

Manager, Mid-Market Sales

Company: Figma

Location: USA

Posted Nov 08, 2025

Figma is seeking a Manager Mid Market Sales to join their dynamic team. The role involves leading a team of Account Executives, participating in customer meetings, assisting in training and development, shaping sales processes, and interviewing and hiring new team members. The ideal candidate should have 7+ years of SaaS sales experience, 2+ years of management experience, and a proven track record of developing customer relationships and leading sales teams to meet and exceed goals.

Staff Engineer- Developer Productivity

Company: Hightouch

Location: North America

Posted Nov 08, 2025

The role is for a developer productivity engineer to improve the monorepo and production path for over 50 engineers. The position offers high ownership, autonomy, and impact. The company values intellectual curiosity and motivation. The salary range is $180,000 to $320,000 USD per year.

Account Executive - GSI

Company: ScienceLogic

Location: UK

Posted Nov 08, 2025

ScienceLogic is a leader in IT operations management, providing modern IT operations with actionable insights to resolve and predict problems faster. The company is looking for a proven Account Executive with at least 2 years of experience in IT sales or solutions architecture to join their Global Systems Integrator sales organization. The role involves working with innovative GSIs to enable and support them in selling and delivering ScienceLogic's AI-infused hybrid IT service assurance solutions to end clients.

Specialist I - Partnership Support

Company: Grow Therapy

Location: USA

Posted Nov 08, 2025

The job posting is for a Specialist I Partnership Support role at Grow Therapy, a remote-friendly team. The position involves answering calls, chats, and emails from clinicians and clients, collaborating with other teams to solve issues, and working with RCM and Engineering teams to resolve bugs and billing issues. The ideal candidate should have experience in customer support, healthcare billing, and a consultative and empathetic attitude.

Account Executive (Enterprise)

Company: EDB

Location: Indonesia

Posted Nov 08, 2025

The role is an Account Executive for Enterprise Thailand and Vietnam, based in Singapore and Indonesia. The main responsibilities include driving growth and transformation of the Thailand and Vietnam market, developing and executing go-to-market strategies, building relationships, and achieving sales targets. The ideal candidate should have 8+ years of experience in high-touch sales of IT solutions, proven success in managing enterprise accounts, and strong collaboration skills.

Sr. ServiceNow Developer

Company: 3GC Group

Location: Philippines

Posted Nov 08, 2025

The Sr ServiceNow Developer role involves supporting continuous improvement projects for an enterprise's ServiceNow implementation. The successful candidate will collaborate with a diverse workforce, communicate effectively with stakeholders, and provide expert configuration of ServiceNow. Requirements include 3+ years of IT service operations experience, 2+ years of ServiceNow development experience, excellent communication skills, and experience with Agile frameworks and integrations.

Workday HCM – Senior Manager

Company: Visa

Location: USA

Posted Nov 08, 2025

Visa seeks a Senior Manager HCM Systems to drive workforce transformation. The role involves configuring Workday systems, collaborating with HR, and ensuring secure global operations. Remote with travel requirements.

Senior Software Engineer II - Insurance

Company: Alma

Location: USA

Posted Nov 08, 2025

Alma is seeking a mission-driven Senior Backend Engineer II to join their team. The role involves building features to help mental health providers manage and grow their practice. The ideal candidate will have 6-10 years of experience, enjoy collaboration, and have a strong understanding of web technologies and accessibility.

Systems Engineer - GTM

Company: Webflow

Location: USA

Posted Nov 08, 2025

Webflow is a company that provides a Website Experience Platform (WXP) to help teams build, manage, and optimize websites. They offer visual development, content management systems, AI-driven personalization, hosting, and analytics in a unified platform. Webflow is looking for a Systems Engineer GTM with experience in various GTM systems and business processes to join their team.

Email Lifecycle Marketing Manager

Company: GrowthAssistant

Location: Philippines

Posted Nov 08, 2025

The company is seeking an Email Lifecycle Marketing Manager to join their growth marketing team. The role involves managing and optimizing lifecycle marketing programs, collaborating with creative and operational teams, and tracking performance metrics. The position offers a $400 sign-on bonus and benefits such as work from home, paid holidays, and health insurance. The ideal candidate should have 3+ years of experience in lifecycle marketing, email, and CRM, preferably in the mortgage or financial services industries. Strong project management skills, analytical skills, and communication skills are required.

Customer Enablement

Company: ElevenLabs

Location: USA

Posted Nov 08, 2025

ElevenLabs is a leading audio AI company that has developed humanlike speech technology. They have raised significant funding and achieved a high valuation. The company offers a Creative Platform and Agents Platform powered by proprietary AI models. They are seeking a Customer Enablement Specialist to design learning programs and drive product adoption.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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