Customer Satisfaction Jobs

802,809 open positions · Updated daily

Customer Satisfaction careers are booming as companies invest in digital support to retain and grow customers. The shift to omnichannel engagement—email, chat, social, and in‑app—drives demand for skilled professionals who can manage complex workflows and deliver real‑time solutions. With 2131 open positions, the field offers more opportunities than ever, especially in tech, SaaS, fintech, and e‑commerce.

Roles range from Customer Success Manager and Support Specialist to Technical Support Engineer, Escalation Manager, and Customer Experience Analyst. Typical responsibilities include onboarding new users, troubleshooting issues, driving product adoption, analyzing CSAT and NPS data, and collaborating with product teams to shape feature roadmaps.

Salary transparency is crucial for Customer Satisfaction professionals because it levels the playing field in a role that directly influences revenue. Knowing exact pay bands for a Zendesk Certified Support Specialist or a Gainsight‑trained Success Manager allows workers to negotiate confidently, track parity across markets, and make informed decisions about skill development and career moves.

Project/Program Manager I (Contingent)

Company: Amazon

Location: Seattle, WA

Posted Oct 17, 2025

Fluency in tech-driven productivity and collaboration software applications and tools, with an ability to quickly learn new applications and tools.

Retention Sales Specialist

Company: Senske Family of Companies

Location: Coppell, TX

Posted Oct 16, 2025

Recording and responding to customer complaints. Developing strategies to retain customers. Collecting data about customer service trends.

Data Scientist I, Analytics

Company: Expedia Group

Location: Seattle, WA

Posted Oct 17, 2025

Bachelor’s degree (or equivalent) in Statistics, Mathematics, Economics, Data Science, or a related field. Quantify outcomes into clear financial impact, and…

OPSEC Sr. Technical Analyst

Company: Govcio LLC

Location: San Antonio, TX

Posted Oct 17, 2025

Learning & Development platform, to include certification preparation content. May provide computer forensic and intrusion support to high technology…

Customer Service & Sales Representative - Telecom

Company: AMS Community Connections

Location: Torrance, CA

Posted Oct 17, 2025

Provide post-enrollment support by assisting with basic troubleshooting and answering service-related questions.

Welder Fabricator (1-2 years' experience)

Company: Helix Electric, Inc.

Location: Goodyear, AZ

Posted Oct 16, 2025

(Note: Powder activated tools, and JLG lifts and other operations that may require certification and training before operating).

Customer Service Representative

Company: GEICO

Location: Poway, CA

Posted Oct 16, 2025

You’ll be the first contact for our customers: answering billing questions, making policy changes, and providing recommendations. When you grow, GEICO grows.

Fabrication Project Estimator & Welder

Company: Olympus Group Inc

Location: Las Vegas, NV

Posted Oct 17, 2025

High school diploma or equivalent required; associate or bachelor’s degree in Engineering, Manufacturing, or related field preferred.

Sales Assistant

Company: Confidential

Location: Culver City, CA

Posted Oct 17, 2025

Respond to customer inquiries and resolve concerns with a calm, courteous, and professional approach that builds long-term loyalty. High school diploma or GED.

AI Incubator - Data Engineer

Company: Sprinter Health

Location: Menlo Park, CA

Posted Oct 17, 2025

For many, the ER becomes their first touchpoint with the healthcare system—driving over $300B in avoidable costs every year. It will usually consist of:

Customer Service Representative

Company: Alaska Marine Lines

Location: Seattle, WA

Posted Oct 17, 2025

Life Insurance and AD&D – we pay for at no cost to you. Long term disability – we pay for at no cost to you. Must be flexible and adaptive to constant changes…

Warehouse Janitor- Conversion

Company: Ryder

Location: Dallas, TX

Posted Oct 17, 2025

Cleaning restrooms, break room, locker room, and office areas per sanitation schedule. Depending on location may be required to be equipment certified.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

Related Pages