Customer Satisfaction Jobs

Positions 802,809 Updated daily

The surge of digital‑first brands and the rise of AI‑driven support tools are reshaping Customer Satisfaction. Companies now rely on real‑time data to anticipate issues, and the demand for professionals who can turn feedback into action has hit an all‑time high. With 2131 roles open, the market rewards those who blend empathy with analytics.

Customer Satisfaction teams span multiple titles. A Customer Success Manager nurtures long‑term relationships; a Support Engineer troubleshoots high‑impact incidents; a CX Analyst dives into CSAT and NPS dashboards; an Onboarding Specialist guides new users through first‑time experiences; and an Escalation Manager resolves complex disputes. Each role requires strong communication, data literacy, and a passion for continuous improvement.

Transparent salaries give CX professionals a clear view of how their impact translates into pay. When pay is disclosed upfront, teams can align compensation with metrics like churn reduction or CSAT improvement, fostering trust and reducing turnover. For job seekers, salary visibility helps prioritize roles that reward the skills they bring.

Sr Data Analytics (Retention Focus)

Company: Trafilea

Location: USA

Posted Dec 20, 2025

This job description highlights a role focused on customer retention analytics, predictive modeling, and cross-functional collaboration. The company emphasizes growth opportunities, remote work, and competitive benefits while requiring technical expertise in data analysis and business intelligence tools.

Sales Director

Company: Degreed

Location: USA

Posted Dec 20, 2025

This job posting highlights a high-impact Sales Director role focusing on enterprise acquisition, requiring strategic sales execution, executive presence, and key skills in value-based selling. The position offers competitive compensation ranging from $250,000 to $300,000.

Contract Manager, Upmarket - German Speaker

Company: HubSpot

Location: Germany

Posted Dec 20, 2025

This job description outlines a Contract Manager role at HubSpot, emphasizing responsibilities like managing customer contracts, collaborating with stakeholders, and ensuring positive customer experiences. The position requires fluency in English and German, problem-solving skills, and a focus on customer retention. It highlights a dynamic work environment and opportunities for growth within the Contract Management Organization.

Sales Development Representative (French speaker)

Company: Twilio

Location: Ireland

Posted Dec 20, 2025

Twilio's Sales Development Representative role emphasizes growth, collaboration, and competitive benefits, offering opportunities for career advancement and impactful work.

Growth Operations Manager

Company: Cobalt

Location: USA

Posted Dec 20, 2025

Cobalt provides pentesting services with a focus on agile business solutions and remote team collaboration. The company is hiring for a Marketing Operations Manager role with responsibilities spanning GTM alignment, process design, and cross-functional leadership. Cobalt emphasizes equal opportunity employment and fair compensation practices.

New Business Commercial Account Executive-Financial Services

Company: GitLab

Location: USA

Posted Dec 20, 2025

This job description outlines a New Business Account Executive role for Financial Services at GitLab, focusing on acquiring new customers and expanding the company's presence in regulated markets. The position requires expertise in B2B SaaS sales, understanding of Financial Services regulations, and managing complex sales cycles. It emphasizes strategic territory planning, stakeholder engagement, and collaboration with cross-functional teams.

Software Engineer Intern (Summer 2026)

Company: Dropbox

Location: Poland

Posted Dec 20, 2025

This job posting outlines a Software Engineering Intern role at Dropbox, emphasizing high-impact projects, collaborative environments, and professional development opportunities. It details responsibilities, team matching processes, mentorship programs, and internship timelines for Summer 2026.

Sales Enablement Manager

Company: Figma

Location: USA

Posted Dec 20, 2025

This job description highlights a critical role in connecting Figma's product roadmap with global sales teams, emphasizing opportunities to shape education programs, build scalable initiatives, and collaborate with key teams in a fast-paced environment. The role offers growth potential and a competitive benefits package.

Technical Support Associate

Company: Webflow

Location: Australia

Posted Dec 20, 2025

Webflow seeks a Technical Support Associate to enhance customer experiences, offering competitive pay, equity, and a remote-first culture focused on innovation and inclusivity.

Manager - Engineering

Company: Bugcrowd

Location: India

Posted Dec 20, 2025

This job posting seeks a Senior Manager Software Engineering with expertise in cloud-native architecture and AI tools to lead an integration team, focusing on secure platform development, team mentorship, and cross-functional collaboration. The role requires 15+ years of experience in cybersecurity and agile delivery, with a mix of remote and in-person work.

Sales Development Representative (German speaker)

Company: Twilio

Location: Ireland

Posted Dec 20, 2025

This job posting highlights Twilios commitment to growth-oriented careers, collaborative teamwork, and professional development. The role emphasizes building relationships, achieving goals, and working in a dynamic environment with opportunities for leadership and innovation.

Staff Product Backend Software Engineer - Core Sync

Company: Dropbox

Location: USA

Posted Dec 20, 2025

This job description highlights Dropbox's commitment to simplifying collaboration and building scalable systems. The role emphasizes technical leadership, cross-functional collaboration, and long-term architectural investments. It offers opportunities for technical ownership and cultural impact while requiring experience with large-scale systems and oncall responsibilities.

Frequently Asked Questions

What are the typical salary ranges by seniority for Customer Satisfaction roles?
Entry‑level Customer Satisfaction Specialists typically earn between $48,000 and $65,000 annually in the U.S. Mid‑level roles such as CX Analysts or Support Engineers command $65,000 to $90,000. Senior positions—Customer Success Managers or Escalation Leads—often range from $90,000 to $130,000, with top performers in high‑growth tech firms exceeding $140,000.
What skills and certifications are required for a career in Customer Satisfaction?
Key skills include empathy, problem‑solving, and data analysis. Proficiency in Zendesk, Salesforce, Gainsight, or HubSpot is essential. Certifications such as the Certified Customer Experience Professional (CCXP), the Customer Success Manager (CSM) credential, ITIL Foundation, or Agile Certified Practitioner (ACP) give a competitive edge.
Is remote work available in Customer Satisfaction positions?
Nearly 70 % of Customer Satisfaction roles support remote or hybrid arrangements. Companies rely on Slack, Microsoft Teams, and Zoom for collaboration, while Zendesk and Gainsight enable remote ticketing and performance tracking. Remote‑first teams often span multiple time zones, offering flexible schedules and global career opportunities.
What are common career progression paths within Customer Satisfaction?
Typical progression starts with a Customer Support Specialist, moves to a Support Engineer or CX Analyst, then to a Customer Success Manager or Escalation Lead. From there, professionals can advance to Senior CSM, Director of Customer Success, VP of CX, or CX Strategy Lead, each bringing higher responsibility and broader impact.
What industry trends are shaping Customer Satisfaction today?
Current trends include AI‑powered chatbots reducing first‑contact resolution time, predictive analytics forecasting churn, and self‑service knowledge bases driving CSAT. The subscription economy pushes companies to focus on lifetime value, while real‑time sentiment analysis and omnichannel consistency become critical metrics for CX teams.

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