Customer Satisfaction Jobs

Positions 802,809 Updated daily

The surge of digital‑first brands and the rise of AI‑driven support tools are reshaping Customer Satisfaction. Companies now rely on real‑time data to anticipate issues, and the demand for professionals who can turn feedback into action has hit an all‑time high. With 2131 roles open, the market rewards those who blend empathy with analytics.

Customer Satisfaction teams span multiple titles. A Customer Success Manager nurtures long‑term relationships; a Support Engineer troubleshoots high‑impact incidents; a CX Analyst dives into CSAT and NPS dashboards; an Onboarding Specialist guides new users through first‑time experiences; and an Escalation Manager resolves complex disputes. Each role requires strong communication, data literacy, and a passion for continuous improvement.

Transparent salaries give CX professionals a clear view of how their impact translates into pay. When pay is disclosed upfront, teams can align compensation with metrics like churn reduction or CSAT improvement, fostering trust and reducing turnover. For job seekers, salary visibility helps prioritize roles that reward the skills they bring.

Program Manager

Company: Optiv

Location: USA

Posted Dec 20, 2025

The Program Manager role involves overseeing client engagements, managing projects, and ensuring successful outcomes. Optiv offers a supportive environment with opportunities for growth and work-life balance.

Cloud Pre-Sales Engineer

Company: Gcore

Location: Poland,Cyprus,Serbia,Lithuania,Georgia

Posted Dec 20, 2025

Gcore is seeking a Cloud PreSales Engineer to contribute to innovative AI and cloud solutions globally. The role involves collaborating with customers and partners, designing solutions, and supporting a team of 550+ professionals. The company emphasizes competitive benefits, flexible work options, and a customer-centric approach.

Senior Software Engineer - Markets

Company: Kraken

Location: France,Germany,Spain,UK

Posted Dec 20, 2025

Kraken is a tech company driving sustainable energy innovation, aiming to transform the industry through smart systems and climate-friendly solutions. They seek passionate problem-solvers to shape a greener future.

Senior Host Communications Strategy Lead

Company: Airbnb

Location: USA

Posted Dec 20, 2025

Airbnb emphasizes community impact and host partnerships, seeking a strategic communications leader to drive host engagement and product adoption through clear messaging and cross-functional collaboration.

Staff Service Designer

Company: Airbnb

Location: UK

Posted Dec 20, 2025

This job description outlines the role of a Staff Service Designer at Airbnb, focusing on shaping end-to-end systems, collaborating across disciplines, and designing coherent customer experiences. It highlights responsibilities like service blueprinting, journey orchestration, and strategic influence while detailing qualifications and location requirements.

Senior BI Data Analyst

Company: Docplanner

Location: Spain

Posted Dec 20, 2025

Docplanner promotes a positive work environment with global impact, emphasizing employee well-being and innovation in healthcare tech. They offer flexible work, competitive benefits, and opportunities for growth.

Enterprise Account Executive

Company: MariaDB plc

Location: USA

Posted Dec 20, 2025

MariaDB is making a significant impact globally as a leading database solution, with opportunities for Enterprise Account Executives to drive sales and growth. The role involves managing complex sales cycles, collaborating with customers, and leveraging competitive compensation and benefits.

Enterprise Account Executive – Retail

Company: Anaplan

Location: USA

Posted Dec 20, 2025

Anaplan seeks a results-driven Enterprise Account Executive to drive growth through consultative sales, digital transformation, and cross-selling. The role requires expertise in SaaS solutions and collaboration with cross-functional teams to achieve business goals.

Senior Product Manager - Data

Company: Reserv

Location: USA

Posted Dec 20, 2025

Reserv is an insurtech company leveraging AI and automation to revolutionize insurance claims processes. The Senior Product Manager role focuses on data-driven innovation, requiring expertise in Agile methodologies, customer-centric strategies, and cross-functional collaboration. The position offers competitive benefits and flexible work arrangements.

Senior Software Engineer - Resware

Company: Qualia

Location: USA

Posted Dec 20, 2025

The text promotes Qualia's real estate technology solutions, highlighting their simplification of home buying/selling processes, enterprise-grade products like Resware, and a job opportunity for a Senior Software Engineer. It emphasizes innovation, collaboration, and the company's mission to solve real-world problems through technology.

Contract Manager, Upmarket - German Speaker

Company: HubSpot

Location: Ireland

Posted Dec 20, 2025

This job description outlines a Contract Manager role at HubSpot with responsibilities including customer contract management, collaboration with stakeholders, and account growth. It highlights required skills like negotiation expertise, customer focus, and teamwork, while emphasizing a dynamic work environment and commitment to customer satisfaction.

Benefits Administrator

Company: G-P

Location: UK

Posted Dec 20, 2025

The Benefits Administrator role emphasizes operational excellence, data integrity, and compliance support. Responsibilities include process execution, documentation, continuous improvement, employee support, and vendor coordination. Qualifications highlight experience in administrative roles, technical acumen, and attention to detail.

Frequently Asked Questions

What are the typical salary ranges by seniority for Customer Satisfaction roles?
Entry‑level Customer Satisfaction Specialists typically earn between $48,000 and $65,000 annually in the U.S. Mid‑level roles such as CX Analysts or Support Engineers command $65,000 to $90,000. Senior positions—Customer Success Managers or Escalation Leads—often range from $90,000 to $130,000, with top performers in high‑growth tech firms exceeding $140,000.
What skills and certifications are required for a career in Customer Satisfaction?
Key skills include empathy, problem‑solving, and data analysis. Proficiency in Zendesk, Salesforce, Gainsight, or HubSpot is essential. Certifications such as the Certified Customer Experience Professional (CCXP), the Customer Success Manager (CSM) credential, ITIL Foundation, or Agile Certified Practitioner (ACP) give a competitive edge.
Is remote work available in Customer Satisfaction positions?
Nearly 70 % of Customer Satisfaction roles support remote or hybrid arrangements. Companies rely on Slack, Microsoft Teams, and Zoom for collaboration, while Zendesk and Gainsight enable remote ticketing and performance tracking. Remote‑first teams often span multiple time zones, offering flexible schedules and global career opportunities.
What are common career progression paths within Customer Satisfaction?
Typical progression starts with a Customer Support Specialist, moves to a Support Engineer or CX Analyst, then to a Customer Success Manager or Escalation Lead. From there, professionals can advance to Senior CSM, Director of Customer Success, VP of CX, or CX Strategy Lead, each bringing higher responsibility and broader impact.
What industry trends are shaping Customer Satisfaction today?
Current trends include AI‑powered chatbots reducing first‑contact resolution time, predictive analytics forecasting churn, and self‑service knowledge bases driving CSAT. The subscription economy pushes companies to focus on lifetime value, while real‑time sentiment analysis and omnichannel consistency become critical metrics for CX teams.

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