Customer Satisfaction Jobs

802,276 open positions · Updated daily

Customer Satisfaction careers are booming as companies invest in digital support to retain and grow customers. The shift to omnichannel engagement—email, chat, social, and in‑app—drives demand for skilled professionals who can manage complex workflows and deliver real‑time solutions. With 2131 open positions, the field offers more opportunities than ever, especially in tech, SaaS, fintech, and e‑commerce.

Roles range from Customer Success Manager and Support Specialist to Technical Support Engineer, Escalation Manager, and Customer Experience Analyst. Typical responsibilities include onboarding new users, troubleshooting issues, driving product adoption, analyzing CSAT and NPS data, and collaborating with product teams to shape feature roadmaps.

Salary transparency is crucial for Customer Satisfaction professionals because it levels the playing field in a role that directly influences revenue. Knowing exact pay bands for a Zendesk Certified Support Specialist or a Gainsight‑trained Success Manager allows workers to negotiate confidently, track parity across markets, and make informed decisions about skill development and career moves.

Strategic Implementation Manager

Company: Canva

Location: Australia

Posted Dec 09, 2025

Canva seeks a product expert to drive customer success, offering equity, flexible leave, and a collaborative culture. The role involves enterprise onboarding, partnership with clients, and shaping implementation processes while emphasizing innovation and work-life balance.

Principal Forward Deployed Engineer

Company: Spruce

Location: Remote

Posted Dec 09, 2025

This job posting highlights a Principal Forward Deployed Engineer role at SpruceID, offering remote work, competitive compensation, and opportunities for technical leadership in public sector digital identity solutions. The position emphasizes collaboration with government partners, system architecture, and innovation in secure credentialing technologies while promoting diversity and equal employment opportunities.

Sales Commercial Account Executive - Social Impact

Company: Blackbaud

Location: USA

Posted Dec 09, 2025

This job posting seeks high-energy sales professionals or nonprofit fundraising experts for Blackbaud's sales role, emphasizing results-oriented candidates with CRM/sales experience. The position offers competitive salaries ($698,000-$931,000), comprehensive benefits including medical/dental insurance, 401k matching, flexible work arrangements, and parental leave. Blackbaud promotes a remote-first culture with opportunities for career growth and community engagement.

Client Engagement Manager

Company: EVERSANA

Location: USA

Posted Dec 09, 2025

EVERSANA promotes a positive work environment focused on healthcare innovation, diversity, and patient care, offering roles with impactful responsibilities and growth opportunities.

Senior Integrated Marketing Manager

Company: Mozilla

Location: Remote

Posted Dec 09, 2025

Mozilla's mission to improve the internet through open-source innovation and privacy-focused technologies is highlighted, with a focus on AI, security, and user empowerment. The job posting emphasizes collaboration, growth opportunities, and a positive impact on global internet accessibility.

Senior Sales Manager, Enterprise - Nonprofit Organizations

Company: Blackbaud

Location: USA

Posted Dec 09, 2025

A Senior Sales Manager role in a nonprofit vertical seeks a dynamic leader to grow revenue, manage teams, and build relationships. Offers remote work, competitive salary, and comprehensive benefits.

Associate Software Implementation Project Manager

Company: Henry Schein One

Location: USA

Posted Dec 09, 2025

This job posting outlines a remote position involving project management for Henry Schein's practice management software, requiring experience with SaaS applications and regulatory compliance. It highlights competitive compensation, benefits like healthcare and retirement plans, and opportunities for growth. The role emphasizes customer service, teamwork, and professional development in a supportive work environment.

Financial Solutions Sales Specialist (FSS)

Company: Blackbaud

Location: USA

Posted Dec 09, 2025

This job description outlines a Financial Solutions Sales Specialist role requiring experience in sales, financial systems, and nonprofit sectors. Responsibilities include territory management, client relationship building, and meeting revenue targets. The position offers remote work flexibility, competitive compensation, and benefits like healthcare and a 401k program.

Technical Account Manager - Newspack

Company: Automattic Careers

Location: North America,Latin America,Europe,Africa,APAC

Posted Dec 09, 2025

This job posting highlights a remote Technical Account Manager role at Automattic, emphasizing flexible careers, collaborative problem-solving, and a supportive work environment. It outlines responsibilities combining project management and publisher support, along with competitive benefits like open vacation policies, global travel, and professional development opportunities. The role emphasizes impact, growth, and a balance between autonomy and teamwork.

Senior Backend Developer

Company: Global Tech Service Solutions

Location: Remote

Posted Dec 09, 2025

A Senior Backend Developer role in Athens, Greece, focusing on scalable infrastructure and microservices. Requires Node.js, PostgreSQL, and CICD expertise. Offers impact on SaaS products and growth opportunities.

Product Designer

Company: Branch

Location: Remote

Posted Dec 09, 2025

Branch empowers workers through financial freedom and inclusive products, emphasizing employee creativity and collaboration. The job posting highlights a Product Designer role with competitive benefits and a remote work option, showcasing the company's innovation and commitment to diversity.

Account Executive - Enterprise

Company: Figma

Location: Remote

Posted Dec 09, 2025

This job description outlines the role of an Enterprise Account Executive at Figma, emphasizing responsibilities like driving sales, building relationships with executives, and managing complex sales cycles. It highlights required experience, qualifications, and benefits such as competitive compensation, equity, and a comprehensive benefits package. The role offers career growth opportunities and flexibility with remote work options.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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