Customer Satisfaction Jobs

Positions 802,809 Updated daily

The surge of digital‑first brands and the rise of AI‑driven support tools are reshaping Customer Satisfaction. Companies now rely on real‑time data to anticipate issues, and the demand for professionals who can turn feedback into action has hit an all‑time high. With 2131 roles open, the market rewards those who blend empathy with analytics.

Customer Satisfaction teams span multiple titles. A Customer Success Manager nurtures long‑term relationships; a Support Engineer troubleshoots high‑impact incidents; a CX Analyst dives into CSAT and NPS dashboards; an Onboarding Specialist guides new users through first‑time experiences; and an Escalation Manager resolves complex disputes. Each role requires strong communication, data literacy, and a passion for continuous improvement.

Transparent salaries give CX professionals a clear view of how their impact translates into pay. When pay is disclosed upfront, teams can align compensation with metrics like churn reduction or CSAT improvement, fostering trust and reducing turnover. For job seekers, salary visibility helps prioritize roles that reward the skills they bring.

Principal Software Engineer (Storypilot)

Company: Storyteller

Location: Egypt

Posted Dec 19, 2025

Storypeller seeks a technical leader to shape AI-driven workflows for their high-growth SaaS platform, focusing on innovation and team collaboration.

Principal Software Engineer (Storypilot)

Company: Storyteller

Location: Tunisia

Posted Dec 19, 2025

This job posting highlights a high-growth technical leadership role at a fast-expanding SaaS company, emphasizing AI integration, system design, and impactful product development in a collaborative environment.

Principal Software Engineer (Storypilot)

Company: Storyteller

Location: Romania

Posted Dec 19, 2025

This role offers technical leadership in a high-growth SaaS company, focusing on AI-driven solutions and system design with opportunities for impactful contributions.

Director of Customer Success Management

Company: Hostaway

Location: North America

Posted Dec 19, 2025

Hostaway seeks a Director of Customer Success to lead their high-growth SaaS team, offering remote work, equity, and professional development in a dynamic global environment.

Customer Growth Manager

Company: Cloudbeds

Location: USA

Posted Dec 19, 2025

This job description outlines the role of a Customer Growth Manager, focusing on upselling and cross-selling existing customers through outbound initiatives. Key responsibilities include building sales pipelines, maintaining stakeholder relationships, and meeting revenue targets. Required skills include sales experience, industry knowledge, and proficiency in CRM tools.

Senior Backend Engineer

Company: Checkly

Location: Europe

Posted Dec 19, 2025

Checkly offers a remote, flexible, and async-first role with competitive pay, transparent culture, and opportunities to work on scalable backend systems. The job emphasizes autonomy, professional growth, and a supportive team environment with benefits like stock options and global impact.

Sales Development Representative

Company: Hostaway

Location: North America

Posted Dec 19, 2025

Hostaway seeks a remote Sales Development Representative in North America, offering competitive pay, equity, remote work, and growth opportunities in a dynamic, values-driven startup environment.

Enterprise Account Executive

Company: Hightouch

Location: USA

Posted Dec 19, 2025

Hightouch empowers businesses with data-driven solutions, offering a Composable CDP and AI tools. They seek an Enterprise Account Executive to drive growth, with a competitive salary and equity.

RVP, Mid-Market Sales

Company: Hightouch

Location: North America

Posted Dec 19, 2025

This job posting seeks a Regional Sales Manager to lead a MidMarket sales team, emphasizing leadership in team development, quota attainment, and category creation. The role requires 3+ years of software sales experience, strong team-building skills, and a data-driven approach. Compensation includes a base salary of $150,000-$175,000 and equity options.

Customer Growth Manager

Company: Cloudbeds

Location: Latin America

Posted Dec 19, 2025

This job description outlines the role of a Customer Growth Manager, focusing on upselling, crossselling, and achieving sales targets through outbound initiatives. It emphasizes relationship-building, strategic account analysis, and collaboration with product teams. Key qualifications include sales experience in hospitality tech, industry knowledge, and proficiency with CRM tools.

Principal Software Engineer (Storypilot)

Company: Storyteller

Location: Serbia

Posted Dec 19, 2025

This job offers a technical leadership role at a fast-growing SaaS company focusing on AI-driven product development, with opportunities to shape systems and lead teams.

Customer Growth Manager

Company: Cloudbeds

Location: APAC

Posted Dec 19, 2025

This job description outlines the role of a Customer Growth Manager, focusing on upselling and crossselling to existing customers through outbound and product-led initiatives. It details responsibilities such as building sales pipelines, maintaining stakeholder relationships, and collaborating with teams. Requirements include a track record in sales, hospitality industry knowledge, and proficiency in specific tools.

Frequently Asked Questions

What are the typical salary ranges by seniority for Customer Satisfaction roles?
Entry‑level Customer Satisfaction Specialists typically earn between $48,000 and $65,000 annually in the U.S. Mid‑level roles such as CX Analysts or Support Engineers command $65,000 to $90,000. Senior positions—Customer Success Managers or Escalation Leads—often range from $90,000 to $130,000, with top performers in high‑growth tech firms exceeding $140,000.
What skills and certifications are required for a career in Customer Satisfaction?
Key skills include empathy, problem‑solving, and data analysis. Proficiency in Zendesk, Salesforce, Gainsight, or HubSpot is essential. Certifications such as the Certified Customer Experience Professional (CCXP), the Customer Success Manager (CSM) credential, ITIL Foundation, or Agile Certified Practitioner (ACP) give a competitive edge.
Is remote work available in Customer Satisfaction positions?
Nearly 70 % of Customer Satisfaction roles support remote or hybrid arrangements. Companies rely on Slack, Microsoft Teams, and Zoom for collaboration, while Zendesk and Gainsight enable remote ticketing and performance tracking. Remote‑first teams often span multiple time zones, offering flexible schedules and global career opportunities.
What are common career progression paths within Customer Satisfaction?
Typical progression starts with a Customer Support Specialist, moves to a Support Engineer or CX Analyst, then to a Customer Success Manager or Escalation Lead. From there, professionals can advance to Senior CSM, Director of Customer Success, VP of CX, or CX Strategy Lead, each bringing higher responsibility and broader impact.
What industry trends are shaping Customer Satisfaction today?
Current trends include AI‑powered chatbots reducing first‑contact resolution time, predictive analytics forecasting churn, and self‑service knowledge bases driving CSAT. The subscription economy pushes companies to focus on lifetime value, while real‑time sentiment analysis and omnichannel consistency become critical metrics for CX teams.

Related Pages

© 2026 Job Transparency. All rights reserved.