Customer Satisfaction Jobs

Positions 802,809 Updated daily

The surge of digital‑first brands and the rise of AI‑driven support tools are reshaping Customer Satisfaction. Companies now rely on real‑time data to anticipate issues, and the demand for professionals who can turn feedback into action has hit an all‑time high. With 2131 roles open, the market rewards those who blend empathy with analytics.

Customer Satisfaction teams span multiple titles. A Customer Success Manager nurtures long‑term relationships; a Support Engineer troubleshoots high‑impact incidents; a CX Analyst dives into CSAT and NPS dashboards; an Onboarding Specialist guides new users through first‑time experiences; and an Escalation Manager resolves complex disputes. Each role requires strong communication, data literacy, and a passion for continuous improvement.

Transparent salaries give CX professionals a clear view of how their impact translates into pay. When pay is disclosed upfront, teams can align compensation with metrics like churn reduction or CSAT improvement, fostering trust and reducing turnover. For job seekers, salary visibility helps prioritize roles that reward the skills they bring.

Mortgage Underwriting Specialist

Company: Vesta

Location: USA

Posted Dec 19, 2025

The text discusses Vesta's mission to modernize the mortgage industry by replacing outdated systems with a next-generation platform. It highlights the company's founding team experience, significant funding, and the role's focus on automation and digital transformation. The tone is optimistic about creating industry-changing solutions for financial institutions and customers.

EHR/Platform Integration Architect

Company: GetWellNetwork, Inc.

Location: USA

Posted Dec 19, 2025

This job description outlines a remote or Bethesda MD-based EHR Integration Architect role with responsibilities in healthcare workflow optimization and collaboration. The position offers competitive compensation, travel opportunities, and benefits from a company focused on digital patient engagement. Get Well emphasizes employee empowerment and comprehensive workplace support.

Marketing Campaign - Project Manager

Company: GrowthAssistant

Location: Philippines

Posted Dec 19, 2025

This job posting seeks an Integrated Marketing Campaign Manager to oversee multichannel campaigns, collaborate with teams, and ensure client satisfaction. It highlights benefits like remote work, bonuses, and comprehensive benefits while outlining requirements for experience and organizational skills.

Customer Service Support Representative

Company: labcorp

Location: USA

Posted Dec 19, 2025

LabCorp offers a remote Customer Service role with competitive pay ($18-$21/hr), comprehensive benefits, and a focus on customer satisfaction. The position includes training, flexibility, and opportunities for growth in a supportive environment.

Business Development Representative

Company: Zapier

Location: North America

Posted Dec 19, 2025

Zapier is hiring Business Development Representatives to build outbound pipeline using AI tools responsibly. The role involves generating qualified leads, educating prospects on automation, and optimizing outreach strategies. The company emphasizes diversity, remote work, and a nonstandard application process with feedback loops throughout the hiring journey.

Account Executive - Federal

Company: Armada

Location: USA

Posted Dec 19, 2025

This job posting seeks an Account Executive for federal civilian government sales with responsibilities including sales strategy, relationship building, and contract management. The role offers remote work in the US, competitive compensation between $220k-$300k, equity, and benefits like unlimited PTO and subsidized healthcare.

Application Support Engineer (Tier 3)

Company: GetWellNetwork, Inc.

Location: USA

Posted Dec 19, 2025

This job description outlines a Tier 3 Application Support Engineer role with responsibilities including after-hours support, system troubleshooting, and collaboration with teams. The position requires extensive technical experience and offers a competitive salary range.

Senior Competitive Intelligence Analyst - Value Selling

Company: HubSpot

Location: USA

Posted Dec 19, 2025

The text describes a senior competitive analyst role at HubSpot, highlighting responsibilities such as competitive analysis, strategy development, and cross-functional collaboration. It outlines key qualifications, compensation details, and benefits, presenting a professional job posting with factual information about the position and organizational offerings.

Account Executive - SLED

Company: Armada

Location: USA

Posted Dec 19, 2025

This job posting seeks a motivated Account Executive for a remote federal sales role with competitive compensation, equity, and comprehensive benefits. The position involves driving federal civilian agency business through relationship-building, sales strategy, and procurement expertise. Qualifications include government sales experience and CRM proficiency.

Partner Solutions Specialist - Fusion

Company: Autodesk

Location: UK,Spain,EMEA

Posted Dec 19, 2025

The job posting highlights a high-impact role in expanding Autodesk's Fusion Cloud ecosystem, requiring expertise in partner sales and manufacturing workflows. It emphasizes growth, innovation, and collaboration across regions while showcasing the company's culture of curiosity and global scale.

Project Manager - Paid Social

Company: Talent Hackers

Location: Nigeria

Posted Dec 19, 2025

This text describes a digital marketing agency specializing in eCommerce growth through targeted messaging channels. It outlines a Project Manager role with responsibilities for coordination, process enforcement, and campaign management, highlighting required skills and qualifications for the position.

Presales Solutions Architect

Company: Moveworks

Location: USA

Posted Dec 19, 2025

This job seeks a PreSales Solution Architect with technical expertise in Conversational AI, requiring experience in enterprise systems and strong communication skills. The role offers a competitive salary range of $169,240 to $239,000.

Frequently Asked Questions

What are the typical salary ranges by seniority for Customer Satisfaction roles?
Entry‑level Customer Satisfaction Specialists typically earn between $48,000 and $65,000 annually in the U.S. Mid‑level roles such as CX Analysts or Support Engineers command $65,000 to $90,000. Senior positions—Customer Success Managers or Escalation Leads—often range from $90,000 to $130,000, with top performers in high‑growth tech firms exceeding $140,000.
What skills and certifications are required for a career in Customer Satisfaction?
Key skills include empathy, problem‑solving, and data analysis. Proficiency in Zendesk, Salesforce, Gainsight, or HubSpot is essential. Certifications such as the Certified Customer Experience Professional (CCXP), the Customer Success Manager (CSM) credential, ITIL Foundation, or Agile Certified Practitioner (ACP) give a competitive edge.
Is remote work available in Customer Satisfaction positions?
Nearly 70 % of Customer Satisfaction roles support remote or hybrid arrangements. Companies rely on Slack, Microsoft Teams, and Zoom for collaboration, while Zendesk and Gainsight enable remote ticketing and performance tracking. Remote‑first teams often span multiple time zones, offering flexible schedules and global career opportunities.
What are common career progression paths within Customer Satisfaction?
Typical progression starts with a Customer Support Specialist, moves to a Support Engineer or CX Analyst, then to a Customer Success Manager or Escalation Lead. From there, professionals can advance to Senior CSM, Director of Customer Success, VP of CX, or CX Strategy Lead, each bringing higher responsibility and broader impact.
What industry trends are shaping Customer Satisfaction today?
Current trends include AI‑powered chatbots reducing first‑contact resolution time, predictive analytics forecasting churn, and self‑service knowledge bases driving CSAT. The subscription economy pushes companies to focus on lifetime value, while real‑time sentiment analysis and omnichannel consistency become critical metrics for CX teams.

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